Wyndham Rewards (formerly TripRewards) - Free room left from (former) BRG question




AsiaTraveler
May 25, 09, 4:45 pm
I have a room reserved for this Thursday night that was comped before April 1 under the BRG program. I have the confirmation email stating the rate is $0, but when I log in online to look at the reservation, it indicates the original price, although the comments state, "FREE NIGHT STAY PER BEST RATE PROGRAM." Should I be concerned? Has anyone stayed on a previously-reserved BRG since the program ended and had any problems?


ktremor
May 28, 09, 8:38 am
I had one this past weekend that was cancelled by the hotel. I found out when I looked at the reservation a week before the stay. I called customer service and from a suggestion by someone here, asked for the Best rates dept. I was connected quickly and the rep that answered was able to get the problem fixed with the help of the supervisor. The stay went without a problem. I was told if I did have a problem that I would reimbursed for any charges which I did not run into.

It doesnt hurt to call and avoid possible problems and aggravation.

AsiaTraveler
May 28, 09, 2:57 pm
Thanks! Too bad my husband and I have both come down with a cold and decided we're going to cancel the trip. But if we were going, that info would have been great!




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