Wyndham Rewards (formerly TripRewards) - Change date of stay after receiving BRG

Hi there Flyertalk. First time / long time.

I have a question....

I booked a Wyndham Rewards BRG for a free night. Then, when my plans changed, I called the hotel to see if I could change my free stay to a later date. They obliged.

I arrived at the hotel this weekend and they charged me the full rate, despite my reservation still maintaining the note "Free night stay per best rate program."

The BRG people have told me that I must pay for the room, because changing the date of the reservation has made the BRG void.

Has anyone run into similar problems? Is there any way I can avoid paying? I mean, I was told by the hotel employee that my free night would remain intact.

Feh.

I personally would have insisted on something in writing. Wyndham won't help you with this one.

I guess you could try with your credit card company but it's kind of a he said, she said unless you've got it in writing.

I guess you could try with your credit card company but it's kind of a he said, she said unless you've got it in writing.

It would be of no use to go to the credit card company. Your original reservation was for a free night on a specific date, since the OP changed the date, the original reservation was technically null and void as was the free night. If the OP asked if the free night would still be honored and they said yes, then the story would be different.