Starwood Preferred Guest - Rio de Janeiro - Sheraton Rio per-2007 [Master Thread]

The answer is YES! Starwood professes that to be the answer to any Platinum member’s special request and that proved to be the answer Brigitte and I became accustomed to hearing during our recent award stay at the Sheraton in Rio de Janeiro. From the moment we checked in and spotted that gold VIP sticker residing discreetly in the upper left-hand corner of our folio, we knew this would be a stay we would remember. And it was.
We were advised that although the Towers level was fully occupied, we would be allowed full Lounge access with all the requisite perks, and to help ourselves to a few complementary drinks at any of the bars on the hotel premises. Our room had already been automatically upgraded to a 12th floor corner suite, and when we saw the spectacular views that the three wraparound balconies with floor to ceiling glass doors afforded us, we found it easy to overlook the diminutive size and dated 70’s décor of our accommodations. The room was spotless, with brand new carpeting and light colored furnishings and marble tables. Everything was in perfect working order, it’s just a shame that the 70’s was an era of such unremarkable style and taste. Low ceilings and ivory crepe curtains brought back memories of my misspent youth travelling through the Northeast while staying at the Sheratons, Marriotts and Holiday Inns that so personify that particular era to me. All that’s missing is my hair and bellbottoms.
If the décor was not particularly to my liking, I can’t say enough about the service. Turn down service was regular and timely, and the friendly maids were always eager to give the room a once over whenever they saw you approaching. Our Platinum amenity, arriving at just the right time, was a much-appreciated bottle of Chandon champagne in a silver ice bucket with the requisite fluted glasses. A handwritten welcome note from the Guest Relations manager was an nice touch.
The Lounge was located on the 4th floor, which I thought odd at first, until I saw the views from the balconies overlooking the pools and Leblon/Ipanema. In this hotel, it is an advantage to have a lower room. You feel so much closer to the ocean’s pounding surf and the activities along the beach and pool. After all, it is a resort property, in spite of the fact that all the airline crews are put up here. Our waiter at the Lounge, the very accommodating Emmanuel, ensured that we were always well fed and would have the chef replenish whatever food item proved to be popular. Lounge benefits largely revolved around four distinct meal services: Breakfast until 11:00, Drink Time from noon to 3:00, Tea Time from 3:00 to 6:00 and Cocktail Time from 6:00 to 9:00. White linen napkins and tablecloths with china and silver throughout made for very elegant dining. We were almost always the sole beneficiaries of this wonderful perk, save for Sunday morning when a number of Argentineans came down for a very hearty and copious breakfast. The Lounge used the Honor Bar method to record your consumption of alcoholic beverages. All other meals, snacks and beverages were complimentary.
In a previous visit to Rio, we had eliminated the Sheraton from among our list of accommodation options because of our perception that it was too far from where we wanted to be, namely Copacabana and Ipanema. However, we have come to revise that opinion after realizing the advantages of the Sheraton’s beautiful and private oceanfront location and the fact that the hotel provides a free scheduled shuttle service to numerous points within the city. It is, after all, the only beachside hotel in all of Rio. The views from our suite that are conjured up whenever we reminisce about Rio will be forever immortalized in our thoughts. Yet another in our string of very successful Starwood stays. I would have to say that Platinum level is definitely worth maintaining.


[This message has been edited by flyme2 (edited 08-27-2000).]

Nice report.
I stayed at the Sheraton Rio a few weeks ago and had a somewhat different experience (I am a gold member).

1) I didn't get any upgrade (the hotel was maybe at 70% capacity);
2) I didn't get any amenity;
3) the room was fine;
4) I got a coupon for a free drink at the lounge;
5) the ocean pounding on the rocks is very cool;
6) the free shuttle service is OK but sporadic; just take a cab -- they're cheap;
7) I wouldn't call it a "resort property";
8) it's "the only beachside hotel in all of Rio": this is Sheraton propaganda and quite a platitude considering that you can't do anything on the "beach" where the Sheraton is located (rocks) as opposed to just crossing a street (e.g. Ave Atlantica -- Copacabana Hotel) and have a real beach at your disposal;
9) the massage was awesome.

On my next trip to Rio I'll have to think hard whether to stay at the Sheraton again.

I stayed at the Sheraton Rio back in April. I am also platinum. I’ll borrow NYC1’s format


1) I too was upgraded to an executive corner suite on the 3rd floor with 3 balconies. I was even closer to the pounding surf! BTW NYC1 as a gold you MAY have been upgraded to an Ipanema view room close to the ocean side of the hotel (this would be the type of upgrade a gold should get according to the rule book)
2) I was sent a bottle of wine and a huge fruit basket also with a note from the manager;
3) the room was fine. It did not look 70’s to me. My room had new furniture and a very nice marble bathroom;
4) I can’t remember if I got a drink coupon. I did time before last. Too many trips I guess. I was not granted access to the lounge;
5) the ocean pounding on the rocks is very cool;
6) the free shuttle service is OK but sporadic; just take the city bus – they are super cheap and frequent;
7) It may not be a resort as in Hawaii, but it is certainly no Sheraton LAX airport either.
8) It’s "the only beachside hotel in all of Rio": this is true! It is NOT a rocky beach (as in Nice) it has a scattering of large boulders in ocean that the surf pounds on. The beach is sand;


[This message has been edited by schriste (edited 08-28-2000).]

Although I've never stayed there, I have been to the property. It seemed quite nice (I knew people staying there), but was glad I wasn't there for one reason - location. Its a cab ride everywhere - nothing is right outside the door. If that doesn't bother you, then I'd recommend the place.

I'm pretty sure i've posted about the Rio Shearton somewhere on flytertalk.

anyway - I stayed there in november in a towers floor (1-4, lounge on 4th) room.

The hotel has a great view of ipanema, nice beach (wasn't very crowded when I was there - it is somewhat private in the sense that to get there you either have to take a crazy staircase or go through the sheraton. not too many locals seem keen to walk through the hotel).

the big downside is that the hotel is remote to everything. lots of haggling with cab drivers or riding the bus.

I stayed there about a year ago. I believe I also mentioned it in flyer talk someplace, but here goes too: I was upgraded as platinum to a corner junior suite facing Ipanema beach. I loved the room. It had floor to ceiling windows on both exterior walls of the corner with three walkout balconies and a killer view. The bathroom was smallish, but nicely done up in marble. I was presented with a bottle of wine and a huge fruit basket too.

The good thing about the hotel is it is the only Hotel in Rio that is beachfront. I could hear the surf pounding on the beach from my room. The beach is also a smaller more intimate beach that I personally prefer to miles of sand. The hotel is also one of the few that has some property around it allowing for swimming pools, tennis courts and an outdoor café.

The down side is the location, but I personally did not find it a big problem (except 1 year ago they were doing roadwork and the road in front of the Sheraton was one-way half a day each way – I would hope that is finished by now, but you never know). I simply took the public busses that go by the hotel frequently. They all run to Ipanema and onto Copacabana, so it’s real easy.

I would stay there again because there are not many other choices that are better except perhaps the Copacabana Palace ($$$$$$$$$$).

I am heading to Rio for labor day weekend, and have no idea about hotels. The Sheraton has a weekend special rate for $145, but so does the Intercontinental and probably the Le Meridian.

Any experience plus or minus..

I was glad I had changed my reservation to a more central location. I visited people who I knew at the property, and it was nice, but not anywhere near where I wanted to be.

The Sheraton has magnificent views of the favellas! Had a fight with the desk clerk who insisted on charging me for breakfast, even though I had a reservation print-out that clearly stated breakfast included. I won- but it took a lot of arguing for a situation that never should have arisen.

Don't know the Intercontinental's location, but if the Le Meridien is offering the same rate as the Sheraton- take it. Very central location.

Good morning, everyone. I've been lurking for quite a while and figured I could use some of your input here:

I am an SPG Platinum member and the past few times that I have stayed at the Sheraton Rio, I have been "upgraded" to a "Towers room" on the 4th floor (!). I used to enjoy the nice, big corner rooms on the 24th or 26th floors...

Why is the Towers room on a LOWER floor?
Do you think it's really an upgrade?

I'd be curious to hear your thoughts and opinions.

The Tower rooms at the Sheraton Rio are indeed in a separate lower wing of the hotel. I have also always been upgraded to a non-tower corner room on a high floor and like it due to the better view and nice room. They might have renovated the tower rooms, but I really suggest you either call the hotel directly or ask reception upon check-in if they indeed believe this is an upgrade. I would be interested in your feed-back when you have completed your stay.

I guess it depends on what you like, but the lower floors at the Sheraton Rio put you very close to the ocean. I had a third floor corner room and had a birds eye view of the beach and crashing waves.

The Towers rooms have fancier furnishings and amenities, as well as easier access to the club lounge. On a few occasions when I was there, the Towers room came with a bottle of local champagne. In the upside down logic of this hotel, the view is supposed to be better from lower floors because you are closer to the sea. However, if you inquire about renting or buying an apartment on the beach in Rio, you will find that the lower floors are much cheaper. So, Sheraton`s logic hasn`t spread to the general population.

Last time I stayed there we had a 4th floor room. I like being close to the ocean and to be able to hear the waves louder when I'm sleeping. Is it possible the backwards view off the balcony towards the favela (spelling?) from the higher floors is considered "worse" ?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ajnaro:
...In the upside down logic of this hotel, the view is supposed to be better from lower floors because you are closer to the sea. However, if you inquire about renting or buying an apartment on the beach in Rio, you will find that the lower floors are much cheaper. So, Sheraton`s logic hasn`t spread to the general population. </font>

Yes, but the Sheraton is right on the beach and very close to the water. Most apartments in Rio are not beachfront, so you need to get higher to get away from the traffic.

Has anyone stayed at this property lately? Looks like I will be down there late next week and was wondering about this hotel.

And does anyone have any comments on things to do with a short time frame (1/2 day probably).

Thanks in advance

I have stayed at this Hotel. It was last
September just before my visa was about to
expire. My original plans were cxld due to
9/11 and UA change in schedule. It went in
on Delta and arrived early AM. Driver from
Hotel (hired) met me. Took me to Hotel were
I had a cat nap and shower. Went on a half
day tour around Rio (it was great) and then
returned to Hotel and shower before catching
plane (same Delta plane) back to SMF. Hotel
is ok. Not in town and definitely not near
Rio nightlife or beaches. The "Tower" level
rooms are actually on the lower floors with
the waves just outside. Club Lounge was ok.
Room was nice but dated international
Sheraton type room. Everything I did that
day was arranged thru the Hotel. I know I
was not getting the best buy by doing this
but it was made to fit my schedule. Was
allowed early check-in into my room and of
course departed early. I saw plenty during
my stay to satisfy my need to "see" Rio.

Although the people were friendly at the hotel, as a platinum, I recieved a room on the "crew" floor. I believe this floor is for airline crews as it had a lounge for them. All I got as a plat was acess to the towers lounge, which wasn't much. Also when we checked in we were told that we got the crappy room because we were early a day, and I had no problem, but we were denied any upgrade the next day. Also since we were in a bad situation on check in they allowed my friend to make some calls back to the states to set up payment for the room. Well on check out I was charged lots of money for the calls, after arguing the lady took off a percentage of the charges, I believe $75. The pool area is decent, but not much to do there, the drinks are very expensive, I think I was paying aroung $6-8R per Antarctica etc, same with food which was expensive. There is public bus acess to downtown, and you ocan walk. I Walked one night, and would not do it again as half way through I realized that I made bad choice. I would personally recomend in RIO to stay at the Le Meridian which has some good deals, Sheraton is overpriced, and in a remote location in Leblon. Only good if you want a resort that you stay at the whole time, I personally like to be around the action and danger. Maybe I will stay in Ipenema instead of Copacabana next time, and watch my back... I will not be returning to the Sheraton though..

Although I live in Rio, I have had occasion to stay at the Sheraton from time to time. It has an awkward location, just outside of the central residential zone known as Zona Sul. Although only a short distance from Leblon, the south most part of the Zona Sul, it is not safe for a tourist to walk or take a public bus at any time of day – use a taxi or the hotel shuttle. You cannot walk anywhere from the Sheraton and there are no restaurants, supermarkets or anything else you can get to without a taxi.

The hotel itself is quite satisfactory, with wonderful views. The rooms are pretty standard hotel level, basically a bedroom and a bathroom, with a chair or two thrown in. The Towers rooms have nicer furniture and are larger, although there are better accommodations in the main part of the hotel as well. It is not Luxury Collection standard, but then it doesn’t pretend to be anything other than a Sheraton. I have always had excellent treatment as a platinum SPG. Personally, I would not recommend it to a visitor because of its location, but the Intercontinental is even worse in this respect. If you want to be in the heart of the Zona Sul, try Caesar Park, Marriott, Copacabana Palace, Meridien, or any of the many Brazilian hotels (which are far cheaper and the same standard).

I can subscribe to most of what ajnaro says in his post. The hotel has a nice pool area, though, and SPG platinums get access to the club lounge on the 4th floor where you have nive breakfast and food offerings during the day.
I stay there every time I go to Rio for business and whereas one should always take care (ie use common security sense) when walking in public areas in Brazil the "standard" crime advisories are generally overstating the risk. Most Americans forget to look in their own backyard when they describe public safety abroad and Brazilians are always talking their own country down when discussing tourism with foreigners...it is something of a national passtime! So my recommendation is: Go to Rio, Stay at the Sheraton, use common sense when doing your sightseeing and enjoy. Yesterday the US$ was worth 3 Reais so the value for money is excellent.

If you stay at the Sheraton you'll either have to use their car service, which is very expensive, or taxis, which are cheap and easy to get. Everywhere except at the Sheraton, that is. Taxis are not allowed to wait inside the Sheraton compound. A bell person will go out to the main road and try to get one for you if you insist. But empty taxis do not often travel that road, as it is not used by very many people. The situation is similar to that at the Santiago Sheraton, except that the Santiago hotel is in a safe neighborhood and taxis can wait at the bottom of the hill. Although I generally love Starwood, I never put any visitors in the Sheraton Rio.

Ah, interesting observation, ajnaro. I didn't know that taxis were not allowed within the Sheraton compound. And, true, the road fronting the property is not one heavily traveled by empty taxis.

Very good point.

I always took the public bus.

C'mon folks. Taxis are perhaps not allowed to wait on the Sheraton "compound" but the hotel can call one in a moments time if you ask (yes, there are normal yellow radio taxies in Rio also). The bell boy may try to make it difficult for you because the folks at the limo service may tip him to lead people to them, but then just have the front desk help you. Apart from that even the limo service is cheap compared to US or European standards.
Again common sense and a little patience, just like everywhere else.

I have stayed at this property several times. I like it although the rooms are a little dated. I've been upgraded to ocean front oversized rooms but have also recieved rooms that didn't seem much of an upgrade. However, I attributed that to my very early checkin which has always been accomadated.

Safety: Do not under estimate the need to be extra safe in Brazil. I go often and can only tell you that with the exception of Jo'berg, no other second world cities are more dangerous than Sao Paulo and Rio. Rio is more of a pick pocket's and jewellery thief's haven where after a good scare with a knife renders you a little poorer, but in Sao Paulo its shoot first and take the wallet afterwards.

Do not walk the streets at night wearing anything tempting. Do not under any circumstance leave the main tourist areas unescorted, do not go into the favellas under any circumstance. Even locals have to be careful.

Does anyone have a phone number/e-mail for a reasonably priced car service or taxi that I can arrange to have available for my stay - I figure it's a whole lot less expensive than paying for 2 rooms in a hotel (I'm booking award travel)?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by married 2 miles:
Does anyone have a phone number/e-mail for a reasonably priced car service or taxi that I can arrange to have available for my stay - I figure it's a whole lot less expensive than paying for 2 rooms in a hotel (I'm booking award travel)?</font>

There's a service based out of the Sheraton. Its reliable and reasonably priced. They charge more if you ask for english speaking drivers though so instead, ask for Marcello as a driver. If you e-mail me I'll send you his cell phone number and you can negotiate direct with him, the drivers own their own cars.

I was in Rio for one month last June. Here are my suggestions:

Sheraton: A beautiful property, excellent guest service and medium upgrade opportunity. The rooms are decent, well maintained and the lobby is spotless. The only problem is the not so ideal location. They do offer a free shuttle bus, but even that is a headache. Waiting in the scorching sun for the bus is no fun either.

However the views are stunning. Beautiful, picture perfect panaromic views of Sugar Loaf and Copacabana/Ipanema Beaches. A feat that no other hotel can meet.

One of my good friends stayed at the Copacabana Palace, as a Platinum Card FHR. Absolutely dreadful experience. Besides the poor quality rooms, unexceptional guest service and iffy location; we were treated very poorly. The hotel has a strict policy, they didn't permit me to go up to his room!! We even spoke with the manager and he insisted for the security of guests they do not allow this. Even after we offered to register my name. It was 2PM in the afternoon, my friend was so upset, that we both just went to the room. To my surprise security actually chased us and threatened to call the police! If I didn't "get out" of the hotel. What a nightmare!

I have never not been allowed to bring a guest to my room ever. In some cases, they request for me to register the individual. Typically without much fanfare. Copacabana was very rude and not accomodating.

On a brighter note, I have heard good things about the JW Marriott. I don't know from personal experience, but I encourage you to check out the Marriott forum.

[This message has been edited by MaisonUnitas (edited 01-07-2003).]

My family just stayed at the Sheraton for 10 days over Xmas. The location sucks, I wouldn't recommend the (only) hotel beach in Rio where you don't have to cross the street. On the other hand, the dollar is so strong at about 3.5 reals/dollar that taxis are dirt cheap. I felt that generally prices in reals were similar to prices in NY in dollars. So when a car service to the airport was 50 reals, it was about $15. A taxi (cheaper than the car service at about $$4-$5 bucks)to Ipanema beach was about 7 or 8 reals (under $3). So if you're using points, stay there and "splurge" on the taxis. Friends stayed at Caesar Park, and they loved it - the beach is nice there, more crowded (-), but better patrolled and better services (+).

We generally try to avoid hotel mini bars as rip-offs, but at about a buck for a bottled water, who cares. Shopping and food were unbelievably cheap, with "expensive" appetizers for $3, entrees in great restaurants for $10.

Staying in the Sheraton (Leblon) right now. It was a mess - I arrived late from EZE, had a lady from the tourist information call a few hotels from the airport to check if they have high-speed Internet access (forgot to check that on the web in advance). A few (cheaper) hotels said no, the Sheraton said yes. I arrived at the check-in, asked again if my room has high-speed Internet access (I had to send some very large presentations to Europe). The lady at the check-in said yes again. I arrive in the room - only a modem port. I call the reception. They offer to transfer me to a "smart room". Only difference is that there is a fax machine standing there. I call the reception again, they don't even understand what I am talking about until I am transfered to the hotel operator. That guy finally tells me there are absolutely no rooms in the hotel with high-speed Internet access (cable or wireless). I get upset because this was the whole reason that I came over here from the airport shortly before midnight even though I have an early flight out again. Finally, they offer to let me use the business center, which is normally closed at this hour.

That's where I am sitting now. Not the same as in the room, but at least I could get my presentations through.

Anyway, bad experience - oh, and another thing was that the lady at the check-in said the best available rate was a much higher price than what was quoted when the lady from the tourist information called. Only after I mentioned the discrepancy, she "miraculously" found the lower rate. As far as I can tell, no room upgrade either (how can I even tell the difference?? At Hilton, it is pretty clear with their executive floors and stuff, plus, they give you lounge access and all that.))

William, could you please shoot me the email of the GMat the sheraton Leblon in Rio?

Thanks!

The only email address that I have access to for the Sheraton Rio Hotel & Towers is:

reservas.rio@sheraton.com

Presumably, this goes directly to the reservations department at the hotel.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

guest.forum@starwoodhotels.com

The Towers Breakfast at the Sheraton Rio (offered also to Platinum SPG guests) now consists of two parts. First there is a self-service buffet with juice, fruit, serial, yogurt, bread, Danish, smoked salmon, cheese, cold cuts, hot ham, sausage, and bacon, and eggs. Coffee (Brazilian style, American style, or espresso) and tea are served at the table. Then there is also a special a la carte menu consisting of:

Towers Breakfast
Menu to Order

Egg White Omelet with Fresh Tomato
Smoked Salmon Omelet
Spinach and White Cheese Omelet
Eggs Mornay
Eggs Benedictine
Poached Eggs
Soft Boiled Eggs
Poached Eggs Chef Style
Grilled Banana Sprinkled with Sugar and Cinnamon
Chocolate Pancakes with Tropical Fruits

The complete breakfast is included in the Towers rates, or free to SPG Platinum staying in the Hotel.

If offered a choice, a suite in the hotel is preferable to a Towers room, although the suites are all just one large room with a sitting area. It is important ask if the suite has been renovated, as the older ones can be quite shabby. In the inverted logic of this hotel, ground level is the sixth floor, the restaurant is on the fifth floor, Towers is on the fourth floor, Starwood Preferred is on the second floor, and the pools, etc are on level zero. The top floor (somewhere around 28), where one would expect to find the best suites or a fancy restaurant, is reserved for meeting rooms.

Thanks for the info on the breakfast.

I have an upcoming trip to Rio in early June and I'm wondering which hotel to stay in. I'm a SPG Platinum and I would consider Sheraton Rio first. However, I also would like to know if there are better hotels in the city. Money is not an issue. I want to stay at the BEST hotel in Rio period.

This is my first visit to Rio and I would appreciate any info/recommendation. I will bw there for 5 days (3 business + 2 liesure). Thanks...

I want to stay at the BEST hotel in Rio period.




The BEST hotel in Rio .... There are undoubtedly many opinions on that issue, but few travelers would classify the Sheraton as the BEST hotel in Rio. The most traditional luxury hotel is the Copacabana Palace, but it has many rooms with a view to a very busy and polluted back street and some rooms with no view at all. So, if you want to stay there in luxurious accommodation you’ll have to reserve an ocean view suite. The Palace has one of Rio’s best restaurants, the Cipriani, and an excellent Sunday brunch. Another possibility would be the Caesar Park in Ipanema, located in a more chic neighborhood, but not quite up to the level of the Copacabana Palace. Both hotels are members of the Leading Hotels of the World reservation system.

I stayed at the Sheraton Rio two weeks ago (6 days) and will definitely not go back. They treat Platinums like crap (my wife and I are both Plats). If you want a room full of mold and falling apart, then the Sheraton Rio is your hotel. They told me emphatically that the Latin American Starwood director said award stays are NOT eligible for upgrades period. Fir 6 days I tried and always the same response. I sent am email to William's address and Starwood guest services, no response...typical I guess.

They treat Platinums like crap (my wife and I are both Plats)...

If you want a room full of mold and falling apart, then the Sheraton Rio is your hotel.



Every Platinum guest I have ever visited at the Sheraton-Rio was upgraded to a suite or Towers, even when paying ‘best available rate’ for the lowest category of room. I have never heard any complaints on that score. I have no experience with their policy on upgrading reward stays.

As to mould and shabby rooms, they definitely both exist at the Sheraton-Rio. As I said in my first post, you should insist on a refurbished room. The remodeled rooms are, in my opinion, of a good standard.

...are there any good "branded hotels" on the beach? Is Rio safe? Would love to go see it, I heard it is breathtaking, but am concerned about safety and cleanliness....

Well my friend - I have been to Rio twice in the last 1 1/2 years. Stayed at the Meridien on Copocabana - very comfortable, felt safe, elaborate breakfast included in room rate. Nice pool - tiny exercise room. Down the street is the Copocabana Palace, Marriot, etc.

Safety is a great question mark to me - I travel 4 to 5 times per year in Brazil - primarily Sao Paulo. You must be careful and aware at all times. No flashy jewelry or display of money. I usually wear clothes purchased in Brazil to not be a visible tourist or businessman in foreign clothes and colors.

I have used a driver for visits to the major tourist sights in Rio and taxis in Sao Paulo, have walked along the beaches by myself and with friends at other times. It is dangerous but you can minimize and should minimize risk and exposure.

Rio is an unbelievably beautiful city with wealth surrounded by poverty - there is a high level of risk but you can moderate it by your choices.

How many days do you need to experience Rio?

ARe the Sheraton's "nice"?

I think 3 nights is sufficient for starters. Sunday is a great day because of the massive throngs of humanity on the beaches.

I am thinking about going to Rio for the first time in October for a few nights.

Will I be happy at either of the hotels? Is the Barra property nice? Nice pool? Good food?

How many nights would you need to stay in order to get a feel for Rio? Is 4 enough?


I just came back from a five-day trip to Rio. I styed three nights at The Marriott Copacabana and two nights at the Sheraton Barra.

Here are some points to consider:

Location Preference:
1- Ipanema (Ceasar)
2- Copacabana (Copacabana Place +expensive+ / Marriott)
3- Leblon/ Sao Conrado (Sheraton Rio)
4- Barra da Tijuca (Sheraton Barra)

The central location is Copacabana but Ipanema is slightly better (less touristy and safer). Barra is to be avoided if you are don't have a car.

Apart from the location, the hotel is simply out of shape. It's almost 14 months old but it looks more than three years old. Spa facility stinks housekeeping is not well trained. During my two day stay, houskeeping came to my room only once and all what they did was check the mini bar! Room Service managed to bring me a fruite platter in about 22 hours although I asked for it three times (including once through the frontdesk).

Despite the fact that I was given the best Platinum upgrade ever (Delux Suite), I will never go back to this hotel.

new to the spg board. i currently have a res at the sheraton towers in rio. i was just checking to see if anyone has anything good or bad to say about it.

im not sure if staying on the private beach is better or worse. im going to rio to see the city and people, not neccessarily to be trapped at a resort.

not sure about the location. seems like there are two or three good areas to stay.

does anyone have any other recomendations?

also, this may be a deciding factor....im staying for 5 nights with two other people for a rate of $135 a night including breakfast, gym and one 30 minute massage daily. not sure how i scored that, but i did.

Hi.... Im thinking of spending 2 nights at this property.... its just a quick stopover in Rio before heading to Ilha Grande. Anybody have a recent stay experience at this property...? Im afraid the rooms will be dated, since from the outside, the building gives me that old Sheraton look that is giving me second thoughts.... any tips/advice would be greatly appreciated.

Also, how does the Sheraton Barra Hotel & Suites compare...? I guess the location of both of these places is very different, or..?

Apart from enjoying the hotel itself, we want to be reasonably able to do the usual tourist things like check out the Cristo Redentor and the Pao de Azucar, etc. etc.

Thanks...
Gaucho100K

Just got back over Thanksgiving and though the hotel is a little dated it's pretty nice for a Sheraton. We got a suite both times (1723...I think), but had to REALLY argue with front desk for the upgrade. The hotel is right over the water so it really has a beautiful view of Rio and sound of waves crashing to fall asleep. The corner suites are really awesome!

The platinum lounge on the 4th floor is great and they can help you with everything you need.

Taxi's are cheaper then the car service they offer, but not as "safe". I have never had a problem with taxi during any of my stays.

Just got back over Thanksgiving and though the hotel is a little dated it's pretty nice for a Sheraton. We got a suite both times (1723...I think), but had to REALLY argue with front desk for the upgrade. The hotel is right over the water so it really has a beautiful view of Rio and sound of waves crashing to fall asleep. The corner suites are really awesome!

The platinum lounge on the 4th floor is great and they can help you with everything you need.

Taxi's are cheaper then the car service they offer, but not as "safe". I have never had a problem with taxi during any of my stays.

Thanks for the input... your comments seem to confirm my worry about the property being somewhat dated.

Any other experiences...?

Hi--it's a little dated, but IMHO so are many of the other 'luxury' properties I've inhabited in Rio. I also find that the staff are consistently better trained and genuinely friendlier than other hotels. Love the festive vibe at the bar/restaurant by the pool--several airlines keep their air crews there, so there's always someone having a good time. :)

[QUOTE=dogmom11]Hi--it's a little dated, but IMHO so are many of the other 'luxury' properties I've inhabited in Rio. QUOTE]

I have to agree with that. It's actually as nice as the Park (Luxury) Towers in Buenos Aires. I wouldn't hesitate to stay at the Rio Sheraton again. I have been to a few other hotels in Rio and unless you’re willing to pay a couple hundred more a night most other hotels are not as nice.

Enjoy

I stayed at the Sheraton Rio two weeks ago (6 days) and will definitely not go back. They treat Platinums like crap (my wife and I are both Plats). If you want a room full of mold and falling apart, then the Sheraton Rio is your hotel. They told me emphatically that the Latin American Starwood director said award stays are NOT eligible for upgrades period. Fir 6 days I tried and always the same response. I sent am email to William's address and Starwood guest services, no response...typical I guess.

Two points:

1) The Towers cooked-to-order breakfast menu at the top of this thread no longer exists. All there is now is the buffet. It strikes me as more than adequate, but the luxury of Towers just isn't there. Platinum SPG members are invited to breakfast in this lounge. The rooms themselves are nothing special; an upper-floor suite is by far to be preferred.

2) I just completed an award stay. I was offered an SPG Platinum upgrade to an 'executive suite' on a high floor (in reality, an L-shaped corner room, not a true suite, with spectacular views straight out to the ocean and also towards Leblon/Ipanema and Sugar Loaf). However, since this hotel has free wireless Internet on only certain floors (as well as in the lobby and the Towers lounge) I took a 'junior suite' on an Internet equipped floor. Nobody at the front desk really knows which floors have Internet, by the way. Rumors I heard were: 1,2,10,11,14, and 15. I can vouch for 11.

3) My room was spotlessly clean and well maintained. It had a new Sheraton bed. I actually took the trouble to inspect the mattress and could see that it was not simply the old version with a new cover.

I stayed at The Sheraton in RIO... The location could be better as it is about 10 minutes away from Copacabana beach. The mArriott has a great property there. I was just there for New Years... AMAZING!! Back to The Sheraton... The hotel fitness centre is EXTRA $$ even for Platinum Starwood memebers, they claim it is run by a seperate company $20USD per visit OUCH!
The rooms are a nice size but the carpets are old and the beds awful!! The hotel looks run down from outside and the Sheraton sign looks like it is hanging on a thread!! The front desk staff are not too polite and the food via room service POOR!! I complained to Starwood Corporate offices and I was told it is a franchise property... like I care. I pay for The Sheraton brand and I expect serice and quality... stay away! :td:

I just spent a weekend at this hotel and was very disappointed. The hotel is very dated -- it reminds me of a cheesy casino in Atlantic City in serious need of refurbishing. As a Platinum, I paid about $30 extra and booked the following for $162/night:

1 KING TOWERS DELUXE ROOM, BUFFET BRKFST FOR 2, EVE DRINKS/HORS D OEUVRES, VIP LOUNGE, SEPARATE CHECK-IN & CHECK-OUT, ON 4TH FLOOR W/45M2,SPECTACULAR VIEWS:OCEAN,ISLANDS,IPANEMA & LEBLON BEACHES,DECORATED W/TONES OF CREAM & WOOD FURNITURE

So after several GRU to GIG flight delays, I finally check-in around 9PM for my 8 night stay on the 4th floor (seperate check-in/check-out area here for people that pay extra, big whoop) with my co-worker (who is Preferred) and am given a room right next to his, also on the 4th floor, but with a bonus (more to come on my bonus). Mind you, no upgrade--they could not even get me a high floor when I asked, "sorry sir hotel is full, try again tomorrow"!

So I'm on the 4th floor with a beach view, but its obstructed by trees, major bummer. The room is very OLD, no high-speed internet access (most rooms in this hotel have no high-speed), wall paper in the bathroom is peeling, no sweet sleeper, and overall it reminded me of a run-down motel. I did have a terrace, but it is too small to fit a chair--standing room only. So, after taking a quick shower, I stepped on the mildewy bathroom floor and made the acquaintence of my new roommate, Mr. Big Cockaroach. Waterbug size -- he told me he's crashing for free and asked me what I was gonna do about it. Whatever buddy, you enjoy the nasty room, I'll go enjoy the nightlife.

Next morning, hungover of course, I walk down the hall for some buffet breakfast. After sampling the two day old fruit being swarmed by fruit flies and the sickly looking cold cuts, I walked to the 4th floor reception area and demanded a better room, at least something with i-net access--"sorry sir, we are full and the rooms with internet also are not available"--"ok then, I'll leave"--"sorry sir, I cannot help you"--"fine send the bell boy, I'm out of here."

Now I am at the Sheraton Barra, the hotel is less than two years old, and just a true pleasure to be at. I'm in an Executive Suite (for $195/night) on the top floor (15th) with a REAL terrace, complete with table and chairs. Amazing view of the really beautiful beach (head over shoulders better than Copa) and they have high-speed. Although, pricey (breakfast isn't even included), it is much closer to my job and I can easily see myself here for the next 6 days. Detailed hotel report to come.

I hit Sheraton Barra recently as well for 5 nights on points. I also got an Executive Suite with the great balcony and view. The breakfast buffet isn't too expensive and it's pretty good. Also you can walk over to the beach and eat at one of the shacks for very little money. Plenty of good restaurants in Barra too.

I've stayed there, lasted a couple of days and then checked out into the IC, got a fantastic suite, with butler service and full access to the private lounge. Had free drinks, great food, met a great couple who were regular IC guests and had a great week.

I had full use of the facilities at the Sheraton, the lounge on the 4th floor was OK, with an OK free breakfast, but the rooms and facilities were pants. It is certainly dated and the lobby normally crowded with people coming and going. We had free chauffeur limo access from the IC with our stay, great when they came to collect us and our bags to get out of that Sheraton dump :D

As to Rio generaly I think it is way over rated, I would put it at the bottom end of any of our major holidays, especially with the distance travelled, for us anyway.

Bump. I am looking for specific room info at this property. Is the $20 difference between oceanview and oceanfront worth it? Also, what room category is the best bet for getting up on the higher floors. Lastly, I am more interested in a convient and safe location as a hub for exploring the obvious sights and nightlife. Is this property a good bet or is there something better at a similar price.
Thanks in advance.

Bump. I am looking for specific room info at this property. Is the $20 difference between oceanview and oceanfront worth it? Also, what room category is the best bet for getting up on the higher floors. Lastly, I am more interested in a convient and safe location as a hub for exploring the obvious sights and nightlife. Is this property a good bet or is there something better at a similar price.
Thanks in advance.

I would say yes... but you do not mention your status with Starwood as the hotel is good with upgrades. The location is good but not that safe at night. The area is very dark and not well lit. But taxi's are very cheap so always take them at night to and from. The hotel itself is not that great. It needs a major renovation and the service is okay maybe 6/10. On the plus side... Great pool and has it's own beachfront although not private...

The hotel would not be my first choice. You might want to check out The Design Hotel just off Copacabana Beach. Very modern and much better location. For even better hotel.... JW Marriott is excellent.

, I am more interested in a convient and safe location as a hub for exploring the obvious sights and nightlife. Is this property a good bet or is there something better at a similar price.
Thanks in advance.

The location is neither convenient nor safe (unless you stay strictly on the hotel grounds). Here is a copy of a note I posted some time ago:

---copy---

In the past I have wondered why it sometimes happens that other posters tell of horrible experiences at a certain Starwood hotel, such as the Sheraton Rio, when I have been to the same hotel myself and came away satisfied. The answer, I am now convinced, is that a certain number of hotels are run on two standards, with bright new comfortable rooms alongside run down shabby rooms in the same building, or even the same floor.

As for the Sheraton Rio, the building itself is from the 70’s; the sea-front location, just beyond the far end of the residential Zona Sul, has spectacular views, but is inconvenient for travelers because it is nearly impossible to walk or take busses or other public transport to anything (restaurants, shops, drug stores, offices, markets, etc.) located outside of the Sheraton compound itself. The hotel makes the situation even more difficult by banning ordinary yellow taxis from its grounds and trying to impose its own very expensive ‘car service’ on guests. To top it all off, the yellow taxis at the stand just outside the hotel are well know to Rio residents as a bunch of crooks. You have to walk out of the hotel and wave down a cab that just happens to be passing by in order not to get ripped off. The situation is the same at the Intercontinental, by the way.

I have always been very satisfied with the accommodations and service at the Sheraton Rio. I sometimes stay there myself for diverse reasons, and have visited rooms occupied by colleagues and friends on many occasions. Everything seemed quite satisfactory to me. The hotel is not luxurious, but it doesn’t claim to be anything special. To me, the furnishings seemed simple, adequate, clean, and well maintained.

My own impressions not withstanding, there have been many complaints about the hotel on this board and others. On my last visit there every time I came near the front desk I noticed English-speaking guests loudly complaining that their rooms were dirty, run-down, smelly, dark, had no water pressure, had not been made up, etc. As my own room was fine, I became curious and asked a few of the complaining guests if I could see their rooms. In this way I got to see a real horror show. I could see that every single complaint was well founded and these rooms were really in despicable disrepair.

I suppose that there must be an explanation, such as an unfinished refurbishing plan, but in the meantime Starwood’s reputation is taking an enormous hit. Perhaps visiting Starwood executives never even get to see the rundown rooms. Maybe the central Starwood administration is blissfully ignorant of the problem. Whatever the reason, the fact of the matter is that this hotel is a real-life Dr Jekyll and Mr. Hyde. It has a good face and a bad face. The hotel staff evidently know which rooms are which, since they have kept me (Platinum SPG status) away from the bad side. But it is easy to see that they come under enormous pressure from unhappy guests and are unable to deal with the situation. They also seem to be insufficient in number, since there are often lines in the lobby and wait times for service in the various restaurants and bars are excessive.

I have stayed there twice as a platinum and have had a corner suite on a high floor both times. I have also stayed at the Sheraton Barra and had a small suite overlooking the beach. The Sheraton Rio has much better facilities and is a walk able distance to Ipanima and Copacabana beaches. In the outside pizza area there are small monkeys that will descend and eat bananas out of your hand.

Thanks for the quick replies. I missed gold status but am on my way this year, hence my effort to stay here. I understand the Jekyll and Hyde nature of this property, hence my question regarding what room type to choose. Which category is the best bet? I checked out the design suites and Marriott, both look great but the Marriott is in a higher price category and I think I prefer Ipanema to Copa.

Thanks for the quick replies. I missed gold status but am on my way this year, hence my effort to stay here. I understand the Jekyll and Hyde nature of this property, hence my question regarding what room type to choose. Which category is the best bet? I checked out the design suites and Marriott, both look great but the Marriott is in a higher price category and I think I prefer Ipanema to Copa.

The Design Hotel is in-between Copa and Ipan. Way closer than Sheraton. 5 min. walk. Plus save on the taxi's too! Also much safer in terms of area. I agree The Marriott is pricey but worth it. I was there over New Years... AMAZING!

We stayed at the Sheraton Rio and as a Platinum we were upgraded to a smallish ocean front room. We really just used it as a base camp. We spent most of our time relaxing on Ipanema Beach. metered taxis are dirt cheap, so we didn't mind the taxi rides. you can read all about our adventure in Rio here.
http://www.flyertalk.com/forum/showthread.php?t=386850&highlight=girls+wild

Bump. I am looking for specific room info at this property. Is the $20 difference between oceanview and oceanfront worth it? Also, what room category is the best bet for getting up on the higher floors. Lastly, I am more interested in a convient and safe location as a hub for exploring the obvious sights and nightlife. Is this property a good bet or is there something better at a similar price.
Thanks in advance.

A higher floor at this hotel is not necessarily a better thing. I have had both a high floor and a 3rd floor corner jr. suite at this hotel. IMHO the low floor corner jr. suite is about the best one can hope for. It is VERY close to the ocean with a great view of the large rocks and the pounding waves. The view from my bed in this room is probably the best I have ever had anywhere in the world. A high floor room will get you a great view of Ipanema beach arching off into the distance and the dramatic mountains behind the hotel (which you also see from the 3rd floor), but you loose the close contact with the ocean.

I'm staying at the Sheraton Rio Hotel & Towers during the last week of December and staying to celebrate New year's 2006 in Rio. This is my 3rd yr in a row to Rio but first time in December (over New year's) and at this property. I've stayed either in Copacabana or in Ipanema.

I'm a Platinum member and hope that this will carry me far at this property. Can anyone share with me their experience staying there and any tips on how to secure an upgrade and any other perks of being Platinum status? Any and all suggestions will be appreciated!

Thanks! - JC

The Sheraton Rio is definitely NOT the place to stay for New Years. All of the activity is miles away, in Copacabana. The Méridien would be much better if it's in SPG by then. If not, try the Marriott, the Sofitel, the Copacabana Palace, or any of the other dozens of hotels on Copacabana beach.

I just checked out of the Sheraton Rio and as always recieved an upgrade even with last minute reservation... Anyway They now have free booze in the "tower" reception from 5:30 toll 7 or so.. Anyways I never had a problem with the location as there are collectivos, and busses passing the hotel every minute and at a cost of R1.50 for a collectivo it is a bargin to get anywhere in Ipanema or Copa, and the turn around is about a 5 minute walk from Rio Sul. Personally I prefer an apartment in Ipanema, but that is no longer there for me :( But you can rent apts for good prices. If you want to stay in the action although Copa is the place to be for NYE The Caesar Park is top notch. And some Corp rates are a steal there... Have a good time and look for me :)

Anyone have any advice/opinion on what I should do.

I have two reservations for 5 nights during Carnaval. One is a standard room at 28000pts for the 5 nights and the other is a paid stay in a Towers deluxe room for $US235/night plus 15%tax/service =$US1351 and yielding about 2000 SPG points - stay credits are not important to me.

I´ve never been to Rio for Carnaval before and never stayed at the Sheraton. Which is the better deal $1351 for Towers deluxe or 30000 points net for standard room? Will I be back at the hotel in time for the Towers breakfast or am I unlikely to want to spend any time at the hotel for those 120 hours?

Having stayed there over this past New Years and over Carnival last year.

I would say don't waste your points! The hotel just changed to a cat. 3 hotel. It should have stayed at cat. 2. The hotel is in need of a major renovation. Also they have only 4 of six elevators working as two are being upgraded. Waiting time is very long! And no air conditioning!

You don't mention your SPG status. But the hotel is good with upgrades. It seems the rate you are paying is a bit high for that hotel. Have you checked out the hotels own website for special offers?

http://specialoffers.starwoodhotels.com/sheraton_rio/so.aqf?EM=PP_SOP_SI_255_LAD

They have packages starting at $135USD a night!

Also... Carnival parties go day and night! You will NOT be in your hotel room! Trust me you will be busy dancing and jumping on the street enjoying the music and beautiful costumes and people!

Thanks for the input and the link to the special offers page.

While they have packages starting at $135/night, for the carnaval period it lists a price of $240/night in a standard room including breakfast, in which case $235/night for a towers deluxe room doesn´t seem too bad.`The only availability I see at present is for a standard room at $368/night and a Towers Deluxe at $580/night!

I am a SPG less than nothing so wouldnt expect a free upgrade especially at Carnaval time.

Given that I may not spend anytime in my hotel room, maybe I should stay at the hotel I normally stay at in Copacabana (The Mirador) which I quite like. Its rates are $70/night normally and $140/night for Carnaval.

Thanks again for the advice

Thanks for the input and the link to the special offers page.


Given that I may not spend anytime in my hotel room, maybe I should stay at the hotel I normally stay at in Copacabana (The Mirador) which I quite like. Its rates are $70/night normally and $140/night for Carnaval.

Thanks again for the advice


I would agree that you are better off saying else-where especially given the rate you have. I still say it is way too high! I paid $140USD over New Years per night. I did get an excellent upgrade due to my SPG status.

Since you mention you don't have SPG status it is NOT worth it.

Another FT member mentioned the location. Yes it is a bit out of the way from Copacabana and Impanema but as you know taxi's are cheap but good luck in getting around in a car with Carnival going on! The party is on the streets!

As I mentioned before... you will NOT be in your room much! Have a wonderful and safe trip! :cool:

Just back from several days at this property in RIO. The building itself is from the 60s and seems to be in a constant state of renovation.

Terrific property esp pools, beach, gym and restaurants (including 2 exterior ones in the pool area--who wants to eat inside in Brazil?). Good rates if you book in advance at non prime time dates, eg I paid $125US per night which is pretty good. All rooms have balconcies from what I can see, but high up the balconies are small, down on the Towers level the balconcies are much larger with 2 chairs and a table---really quite pleasant.

Staff is generally good but inconsistent---few would be considered great although the outside restaurant had many great ones and two of the lounge men deserved the appelation of great!!

The SPG Lounge is a must on the 4th floor with the most complete breakfast (far better than the Intercontinental where I also stayed in Rio), open bar later and good hor d'oeuvres. Location is close to Impanema and the madness therein but yet seperate on a lovely cove with terrific beach.

Business Centre computers cost 10Real per 30 minutes and no deal for Plats. IMHO as I think they should be free for us.

The big downside is the 6 elevators which are very slow and overcrowded, mostly as the hotel was full with cruise ship survivors who were confused and some renovations were underway. Often my partner and I had to wait exceptional waits for an elevator to get to and from our 20th floor room. Also as a PLAT the upgrades are really not good as the so called jr suites are really just a big room most with only 1 bed (I required 2 beds so settled for regular rooms as a result) and frankly not worth haggling over. I do not think there are many real suites.

Our first stay was on a high level floor (ordinary room) but I would strongly recommend you request one of the Towers Floors which face the beach on lower levels like the 2nd, 3th, 4th floors. I do not know why this was not offered to me at first but it was not and I did know about the Towers level. Towers rooms are slightly better, and certainly you have to fight the elevators less.

Another downside is that check in is really meant to be at 3pm+. I arrived at 11am and had to wait 2+ hours which really put me off despite my request for an early checkin. But then again they were full, however my observation was that housekeeping really does not start cleaning rooms till later than what North Americans would expect, so most rooms are really not ready till well after noon. On the other hand they were kind to permit me to have an extra late check out of 6pm, no problemo!! Well past the normal 4pm that Plats qualify for. I was impressed.

Finally this property is used by many of the cruise ship companies so this is what leads to congestion.

One last point, be sure to ask for your PLAT amenity gift points or whatever you choice, and make sure they get posted. Front desk staff do not seem to appreciate Plat benefits. I had 2 stays there but only one of the amenity gift points ever got posted.

I was there in December, and after one month and two (2) international telephone calls was able to get the proper credit posted to my account. Still I too enjoyed the Hotel and hope the renovation efforts will end at some point soon.

What a mistake.......

Nice enough property, but the CS and front desk including the day manager needs to be re-trained.

Came in early last Wednesday about 2pm. Check in time is 3pm. Understantable as it was the day after Carnival, but I was told at 3pm that they need few more minutes. Fine. Come back around 3:30pm, the room is not ready. Come back at 4pm, the room is not ready. Right from the start I was offered a beach front room for $50 a day more and I was told it was ready. After the 2nd visit to the front desk I asked to speak to the manager. Did not make one bit of difference. If I wanted the original room I had to wait :confused: or if I wanted to pay extra, the ocean front room is ready right now. I could not believe that the manager actually told me that. Came back at 4:30pm, still no room!!! Finally at 5pm I got the "original" room. The room had a wet carpet in the hallway. Called, nothing..... The AC did not work for 1/2 a day, called, nothing.....the internet did not work, called and guess what? nothing, and it just kept on going and going.... I was on vacation so I took it, but this place needs to re-think it's business strategy. IT SUCKED!!!! BIG TIME!!!!!

I hope Starwood looks into this property and it's employees. I will NEVER go back there again. I know they get a lot of the cruise pre/post packages and maybe they don't care about the rest, but to treat a customer this way was unacceptable, PERIOD!

Very disappointed to say the least....... :td:

I would call Starwood corporate and let them know what happened, doesnt sound acceptable to me at all; despite carnaval they should have been more responsive.

-Vincent

andrezj your experience is unacceptable.

That hotel might not be the sharpest knife in the drawer but that is below any acceptable standards. I have received average service there and my standards are medium-high. The only downside about Sheraton Rio is its location - right in the middle of nowhere :( .

Yes, I'd complain to Starwood and cc the General Manager for that property. And I'd ask what kind of compensation you should receive - as after all you're not expected to continously find flaws on their behalf, this is why one pays to be in a Sheraton Hotel...

I will avoid this Sheraton in the future. First off why it is now a Cat. 3 hotel is beyond me. The hotel is in need of a major renovation!

I was there for Carnival this year and I also had a horrible experience. I am a Platinum with SPG and that meant nothing! I arrived Feb. 24 at 3:30pm and was told my room was not ready. I waited another hour before my room was finally ready. Hotel Check-in time is 3pm.

The Room key programming machine at front desk was not working so I had to have a clerk escort me to my room with the keys promised as soon as the machine was fixed. Which was not until 7pm! I felt like a prisoner in my room!

The room I was assigned was horrible, the room smelled like mold, the carpet had major water stains and the AC did not work. Sure wish The Sheraton Service Promise was available at International Properties, that's where they need it most!

Had them change my room after much complaining and only after I told them I would call Starwood Customer Service.

Room service wait was over an hour and a half each time. Calls to my room were transfered to other rooms (only found that out after my friends tried to contact me).

I have contacted Starwood Customer Service...

DO NOT STAY AT THIS HOTEL... STAFF IS VERY RUDE AND PROPERTY IS MORE LIKE A MOTEL. YOU HAVE BEEN WARNED!

What a mistake.......

:

I arrived the day after Carnival and fortunately I was able to get early check in at 12:30 p.m. Since I am Platium they upgraded me to an oceanfront room. The downside was that neither the AC nor the internet connection were working from my room, but since I was only there for the day I didn't notify them until I checked out later that evening. They apologized about the AC and said that they would notify maintenance so the next guest would have AC.

This is the fourth time I have stayed at this property and for the most part it's been good. I did notice that they did finally replace the two elevators that were broke during the Xmas holiday's. I agree that the place could use a facelift but personally, I like the workout facility, the Platinum lounge and the location can't be beat especially when using points.

Today I received e-mail from the General Manager with an apology AND a promise of 1 night full refund on my CC. I thought it was more than generous of her.


Reporting from the Four Points Sheraton Montevideo.

Although I have been an SPG member for some time, I am a long time Marriott customer.

This Spring, when I was planning my summer trips, I received an invitation to the Starwood business program. Since I knew the Kona Marriott was being remodeled I decided to give them a try. 7 days Kona, 3 days Chicago, Newark Four Points. Not great but not bad.

I also booked the Presidential suite at the Sheraton Rio Hotel and Towers from July 13 - 19. This was the "unwind" trip.

Upon arrival I was told there was a mistake on the website and I could not have the suite I reserved, paid and was confirmed for.

I was given corner room (a so called executive suite) instead. As a sop I was given a complimentary buffet breakfast consisting of runny scrambled eggs, bacon, pancakes and waffles - all cold. But the coffee was good.

The situation in Rio was at best false advertising and probably wire fraud, since the presidential suite is still advertised on the website at the price I was quoted.

I e-mailed SPG customer service as soon as I checked in and have yet to here from them 10 days later.

On my return I stayed at the New York Sheraton for two nights and had a great stay.

I have reservations for Kona from Aug 8 - 15, but will cancel them if I don't hear from SPG.

All in all they seem real eager to get new customers but not keep them.

Although I have been an SPG member for some time, I am a long time Marriott customer.
. . .
I also booked the Presidential suite at the Sheraton Rio Hotel and Towers from July 13 - 19. This was the "unwind" trip.

Upon arrival I was told there was a mistake on the website and I could not have the suite I reserved, paid and was confirmed for.

I was given corner room (a so called executive suite) instead. As a sop I was given a complimentary buffet breakfast consisting of runny scrambled eggs, bacon, pancakes and waffles - all cold. But the coffee was good.

The situation in Rio was at best false advertising and probably wire fraud, since the presidential suite is still advertised on the website at the price I was quoted.

I e-mailed SPG customer service as soon as I checked in and have yet to here from them 10 days later.

. . .

I have reservations for Kona from Aug 8 - 15, but will cancel them if I don't hear from SPG.

All in all they seem real eager to get new customers but not keep them.

A few pointers:

did you have a print out of your reservation? Did you ask to speak with the GM WHILE you were at the property in Rio? Did you call spg customer service WHILE at the property? What were these results?

Ten days is not unreasonable to not hear back from *wood. They need to "investigate" with the hotel. Also, how did you contact them (read the sticky at the top of this forum for the best way to contact customer service).

ldsant
*wood Moderator

A few pointers:

did you have a print out of your reservation? Did you ask to speak with the GM WHILE you were at the property in Rio? Did you call spg customer service WHILE at the property? What were these results?

Ten days is not unreasonable to not hear back from *wood. They need to "investigate" with the hotel. Also, how did you contact them (read the sticky at the top of this forum for the best way to contact customer service).

ldsant
*wood Moderator

I had a print out of the reservation from the SPG website as well as the confirming e-mail. I also spoke to the GM before taking the room offered. Regretably I did not call Starwood but e-mailed them from the SPG site (after a short nap). I never thought to check the sticky - damn.

Did they give you a reduction on the price? I would be calling the credit card company to dispute the charge. What kind of reason did the GM give you for not giving you your room, particularly after pointing out that the room was still for sale?

Mike