Starwood Preferred Guest - Hotel Valet Services - Damage to Vehicle & Compensation

I recently had an incident at a Starwood property and they have been extremely helpful and going to pay for the claim. While it is upsetting that my vehicle was damaged, Starwood has been extremely helpful and their claims company has been prompt and efficient. My question though focuses on compensation from the hotel for my troubles and the incident.

Starwood has handled the situation very well to this point and I am very happy, but is it worth asking for points for the time lost getting estimates and taking care of other issues? How much would you ask for?

After reading on FT about other peoples experiences, I was really worried about the response I would receive.

I recently had an incident at a Starwood property and they have been extremely helpful and going to pay for the claim. While it is upsetting that my vehicle was damaged, Starwood has been extremely helpful and their claims company has been prompt and efficient. My question though focuses on compensation from the hotel for my troubles and the incident.

Starwood has handled the situation very well to this point and I am very happy, but is it worth asking for points for the time lost getting estimates and taking care of other issues? How much would you ask for?

After reading on FT about other peoples experiences, I was really worried about the response I would receive.



Have you already asked for points or are you asking our opinions so you can make a formal request/proposal? Based on what you wrote, I say no.

If the property that damaged your car, posts "good will" points to your account without asking, then great. Personally, I'd settle the current claim and avoid the property.

Have you already asked for points or are you asking our opinions so you can make a formal request/proposal? Based on what you wrote, I say no.

If the property that damaged your car, posts "good will" points to your account without asking, then great. Personally, I'd settle the current claim and avoid the property.

I disagree. I am glad to hear they are settling it fairly, though I consider this similar to a significant room or other stay problem (which routinely involve Starpoint comp.) and don't think it's unreasonable to include mention of Starpoints as part of your general compensation. I think outstanding customer service dictates putting the customer in a slightly better position than he/she was prior to the incident. Simply settling the damage claim only makes you whole; adding some Starpoints is a great way of going above and beyond that and I would have no problem diplomatically suggesting this.

Simply settling the damage claim only makes you whole; adding some Starpoints is a great way of going above and beyond that and I would have no problem diplomatically suggesting this.I agree with your statement that Starpoints would be a "great way of going above and beyond". But to me, asking for points, it basically saying I want to "profit" by this issue. I expect the hotel to fix the damage, but anything extra is up to them based on their perception of good customer service.

I agree with Cheap Elite and would wait and see what else if anything the hotel gives and then decide based on that whether I would go back again or not.

At least you got some compensation. I got stuff stolen out of my car at a Starwood property, and they refused to do anything about it.

Have you already asked for points or are you asking our opinions so you can make a formal request/proposal? Based on what you wrote, I say no.

If the property that damaged your car, posts "good will" points to your account without asking, then great. Personally, I'd settle the current claim and avoid the property.

Chalk up another one for disagreeing with this. The claim will indemnify you, which is the very least that you're due (i.e., they've damaged your vehicle, they should return it to it's previous form).

However, as efficient as Starwood's claims handling has been, you've still been inconvinenced by having to go through the situation at all. I would think that any decent property manager would see some Starpoints as a reasonable request for your trouble.

To answer the second part of your question, I would think 5,000 points is reasonable.

Chalk up another one for disagreeing with this. The claim will indemnify you, which is the very least that you're due (i.e., they've damaged your vehicle, they should return it to it's previous form).

However, as efficient as Starwood's claims handling has been, you've still been inconvinenced by having to go through the situation at all. I would think that any decent property manager would see some Starpoints as a reasonable request for your trouble.

To answer the second part of your question, I would think 5,000 points is reasonable.

what instead of the Hotel doing the damage, I hit your car with mine, do you really expect my ins company to give you anything beyond the cost for repairing your car? yet Im sure you would be inconvienced just the same as if the Hotel did the damaging

If it was me I wouldnt ask for anything but Id accept anything they offered

Since OP says the hotel has been very helpful, etc., I agree with Cheap Elite and others that while it'd be good if they offer points, I wouldn't ask for any.