US Airways Dividend Miles - Ticket Change Policy
Apr 26, 09, 11:03 pm
I have a $580 ticket YYZ-RDU from last month that was not used. In talking to US Air I was told:
a) Can be used on USAir only (was trying to use part on a UA codeshare
b) No matter how little the new ticket costs, I have to pay a $150 change fee and there is no residual value.
In other words, if I book a $230 flight (which is possible) rather than having a $200 remaining credit ($580 - $150 fee -$230 fare), I have a zero credit AND have to pay $150 in cash.
Does this seem accurate to anyone? It's highway robbery, but does it seem right within their rules?
Apr 26, 09, 11:09 pm
1) It is the rule.
2) It is highway robbery.
3) It's becoming more and more common at other airlines. US led the way in this customer-unfriendly "innovation".
Apr 27, 09, 9:30 am
I have had a travel voucher for part of the remaining value promised to me - it's all in who you ask.
Even if they say no you can write customer relations (use the online email - it's usually the only way to get anything.) Tell them "I thought I was supposed to get a voucher for the remaining value" along with the facts of your trip and what you purchased, etc... I know a few people who have gotten $100 vouchers that way.
You will have to pay $150 in cash for the change fee. If you're buying a $230 ticket you MAY be better off paying cash for that ticket and saving your credit for another more expensive flight. I believe it's good for 12 months FROM THE DAY IT WAS BOOKED - not from the flight date (can someone confirm?)
Apr 27, 09, 10:15 am
I rebooked this morning and wound up paying $142.53 in total change fees.
It is possible that it was less than $150 because the ticket originated in Canada. They said the change fee was $150 US, but I'm not sure that when they repriced it that the change fee wasn't $150 CDN.
If I had been able to keep the residual value, I would have booked just one way and then the return on Air Canada. The fares on these routes are crazy. I've seen the evening nonstop back for anywhere from $200 to $500. This time, it was about $230 all-in, while the connection on US was around $360. But the connection on US wasn't too bad. It leaves only an hour earlier then the nonstop and gets in only about an hour later.