Online Travel Booking and Bidding Agencies - Expedia doesnt want to honor flight

I booked a ow business class ticket on Expedia flying Span air, it turned out that this ticket is in coach.

The itin on expedia shows its a business class flight, but Span air shows coach. Now Expedia is giving me a hard time dealing with this matter.

They make me hold the line for an hour each time untill i hang up.They neither want to give me a real Business class ticket nor a total refund.

I would appreciate any help or advice.

P.S the glitch is still on thier web site.

Moving this Thread over to the FT Online Booking Forum...
Obscure2k
TravelBuzz Moderator

Of course you should be eligible for a full refund when they have sold you a product with the wrong description. Ask to talk with a supervisor, and don't give up.

I have talked to 4 supervisors upto now, none of them were willing to help.

Then dispute the charge with your credit card company.

Then dispute the charge with your credit card company.

Agreed. The OP has a very strong case.

Then dispute the charge with your credit card company.

Expedia leaves me no other choice thanks for this advice, ill call my credit card compnay on monday. I hope its possible, because Expedia has already recieved the amount.

Expedia leaves me no other choice thanks for this advice, ill call my credit card compnay on monday. I hope its possible, because Expedia has already recieved the amount.

It shouldn't be a problem. Just make sure you have evidence; print-out from Expedia showing the flight as J and from Spanair showing it as Y.

Thanks ikura

Spanair has a kind of intermediate class sometimes called Avant that confuses everyone (including Spanair at times) which is not quite business but not quite economy either.

These threads talk around this - there may well be others

Spanair discounted business exScandinavia (http://www.flyertalk.com/forum/sas-eurobonus/740834-spanair-discounted-business-exscandinavia.html)

Halfway through a BD award... Spanair swears Y class is business?

Problem solved, i got my ticket. I was lucky and got to talk to the right agent.

what was the resolution exactly?

what was the resolution exactly?

The Ticket i booked was ow Z class on JK which is Coach and not Business, i payed 64$, but on the Expedia Itin it shows a Business flight. After numerous calls they changed it to C class without charging me.

The Ticket i booked was ow Z class on JK which is Coach and not Business, i payed 64$, but on the Expedia Itin it shows a Business flight. After numerous calls they changed it to C class without charging me.

So this is different from your original post where you said you booked a business class ticket and Expedia was refusing to honor it, putting you in coach instead. Now it sounds like you actually booked a coach seat and there was a difference in what Expedia and Spain air showed as your seat assignment. Were you arguing for a business class seat when you actually only paid for a coach seat? If so, you are extremely fortunate that Expedia gave you a free upgrade that you had no right to.