Alaska Airlines Mileage Plan - Alaskan Air Travel During Volcanic Eruptions: A Lady's Guide




BillScann
Apr 4, 09, 12:09 pm
Mt Redoubt's ongoing volcanic activity (http://www.avo.alaska.edu/activity/Redoubt.php) will likely continue to make air travel to-and-from Alaska a challenge, but that shouldn't stop you from traveling to the Great Land.

As no one is as-of-yet willing to take one for the team (http://www.timesonline.co.uk/tol/news/world/us_and_americas/article2570682.ece) (the author included) and quench Redoubt's anger, here are some tips to make your Alaska adventure less troublesome. While some of these tips may seem forehead-slappingly obvious, we all occasionally overlook the obvious.

1. Avoid Booking Redeye flights. Ash does not appear on radar, meaning that pilots can fly so long as they can visually see the ash clouds. Many day flights departed out of NotQuiteConvicTed Stevens during the recent volcanic activity, whereas most nighttime departures were cancelled. Until Redoubt settles down, daytime air travel is a safer, more reliable bet.

2. Fly Alaska Airlines. Alaska flies more than a score of flights to the Lower 48 a day, whereas all of the other air carriers have no more than a couple of flights. This means that your chances of getting Outside (or back home) within a reasonable time on any airline other than Alaska Airlines during Acts of God, are slim to none. Delta, for example, will not protect you on another carrier (http://www.flyertalk.com/forum/delta-skymiles/935558-delta-rescinds-volcano-protection.html), leaving you to sit for days without any assistance whatsoever.

3. Always know where your towel is. All the froody people know just how important this is.

4. Before you leave for the airport, check the status (http://www.alaskaair.com/airport/flightstatus/FlightStatus.aspx) of your flight.

5. Track the current state (http://www.avo.alaska.edu/activity/Redoubt.php) of Mt. Redoubt. While an aviation color code of 'Red' is weather geek shorthand for Not Good, check the National Weather Service's volcanic ash forecas (http://pafc.arh.noaa.gov/volcano.php)t page, updated about an hour after each eruption, to make sure it's Really Not Good.

An eruption, even one where the aviation color code goes to red, doesn't necessarily mean that flights will be affected. Winds can and will will blow the ash away from Anchorage, burying Bethelians, Nomers and Homertonians in a heap of ash while leaving flights between Anchorage and Seattle unaffected.

Therefore, check the National Weather Service's volcanic ash forecast (http://pafc.arh.noaa.gov/volcano.php), updated about an hour after each eruption. The graphic model at the bottom shows the predicted ash cloud movement based on forecasted winds aloft..

6. Is Anchorage International Airport functioning within normal parameters? This table courtesy of Flightaware (http://flightaware.com/live/airport/PANC) will keep you informed. Hint: A white-colored gap on the Operations/Hour chart is not a good thing. Alaska Airlines' Irregular Operations (http://www.alaskaair.com/as/www2/flights/Irregular-Operations.asp) information is also a reasonable place to check, albeit not as timely as FlyerTalk.

7. The Cell Phone Is Your Friend. In the event of a cancellation due to Redoubt, call the airline's reservation desk and get yourself rebooked. If you're making a connection to a flight heading to Alaska, call as your plane is taxiing. Hint: Don't have a conniption (http://www.merriam-webster.com/dictionary/conniptions) if you're booked on a flight two days out.

8. Alaska Has More Than One Airport. We're a big state: we have lots of airports. While Mt. Redoubt has played havoc with operations at Anchorage International Airport, Fairbanks (and Juneau) have remained open for the most part. Hint: You can drive (http://www.mapquest.com/maps?1c=Fairbanks&1s=AK&1z=99701&2a=5227+Old+Seward+Hwy&2z=99518) or take the train (http://www.akrr.com/) from Fairbanks to Anchorage.

9. Do Not Head Into The Light. If you're in Seattle when flights are disrupted due to Mt. Redoubt, Alaska Airlines will shut down all of their customer service counters inside the terminal. You will be told to go outside the terminal and see a ticketing agent. They do this so as to make it easier for the police to escort one from the premises should one get bolshevik with the airline staff because one has just been told the next flight they can get you on is in two days and no, they won't put you up in a hotel or give you a food voucher because it's weather, darnit.

To recap, Alaska Airlines wants you a) out of the terminal; and b) standing in a very, very long line at the ticketing desk outside security.

Whatever you do, do not leave the terminal. You have been warned.

If you leave the terminal you will have a very difficult time flying standby as, err, you will not be able to get past security without jumping through hoops.

Assuming you are scheduled to fly to Anchorage, check the departure board to see if there are any flights to Fairbanks. If so, then get thyself on the standby list. From Fairbanks it's a 45 minute flight/6 hour drive/12 hour train trip into Anchorage.

You can also get to the Boardroom (http://www.alaskaair.com/www2/flights/boardroom/boardroom.asp) if you're inside the terminal. Not a member? Pay the $30 for a day pass and get yourself some help getting onto a flight from the experts who work there. No lines! It's waay better than the alternatives that await you outside at the ticketing counter.

10. Be Last To Board. Volcanoes do not follow any fixed schedule. An eruption can quickly cause a flight disruption, so joining the gate lice (http://www.flyertalk.com/forum/travelbuzz/484825-rant-gate-lice.html)and storming the aircraft may result in a long, unprofitable sit on a flight to nowhere.

11. Whatever Can Go Wrong, Etc., Etc., . Accept that there is a percentage chance greater than zero that there will be volcano-related difficulties with your air travel; and proceed accordingly. Bring a change of underwear, assuming you wear them. Bring sufficient toiletries (toothbrush, toothpaste, deoderant, etc.) so as to not make those around you projectile vomit, all the while bearing in mind TSA's War on Flying Toilet Terror Laboratories (http://www.theregister.co.uk/2006/08/17/flying_toilet_terror_labs/).

12. Book a Hotel Room In Advance. And by 'hotel', that also encompasses calling a friend in Seattle and reserving his/her couch. You can typically cancel a hotel reservation by 6PM the Day Of (make sure this is true of the hotel with which you plan to book), so save yourself some money, time and worry by making a booking with a hotel/friend beforehand.

13. Connect To The Proper Tube. The Series of Tubes can be useful in getting up-to-date information. Twitter, a tube typically full of 140-character dross, has been marginally redeemed by the Twitter Tubes pneumatically pumped by the Alaska Volcano Observatory (http://twitter.com/alaska_avo) and Alaska Airlines (http://twitter.com/alaskaair), respectively. Enable "device updates" to receive text message alerts. And remember, it's on the Internet, so it must be true.


...w/tks to ANC, Beckoa, Duckouttahere, Jackal, and United757 and for their contributions...
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((I'd like this to be worthy of Stickydom: please add your advice and I'll add them to this post)


BillScann
Apr 4, 09, 12:11 pm
For future stuff.

JPat
Apr 4, 09, 2:43 pm
great tips Billscann! especially about not going back to the check-in counters. That rule is applicable to almost all cancellations.


United757
Apr 4, 09, 3:03 pm
A BR pass is only $30, not $50

ANC
Apr 4, 09, 3:26 pm
9. Do Not Head Into The Light. If you're in Seattle when flights are disrupted due to Mt. Redoubt, Alaska Airlines will shut down all of their customer service counters inside the terminal. You will be told to go outside the terminal and see a ticketing agent. They do this so as to make it easier for the police to escort one from the premises should one get bolshevik with the airline staff because one has just been told the next flight they can get you on is in two days and no, they won't put you up in a hotel or give you a food voucher because it's weather, darnit.

_____________________________________________
((I'd like this to be worthy of Stickydom: please add your advice and I'll add them to the OP)great advice except that I have a real problem with closing down the in terminal counters! CSA and GA for airlines have it made! If you disagree with them or get mad "you are a terrorist" and half the police force needs to come riding in on white horses :rolleyes: I never had a problem with AS staff on this as they are most always courteous and professional. Get annoyed with a DL agent and they pull the card real quick and threaten you

Great advice on calling to reschedule instead of running to a customer service desk! Most of the hoards dont know they can call and get the same information just as quick. Call and get rebooked in 5 to 20 minutes or stand in line for an hour?

-I guess another tip is if you are worried of getting stranded somewhere for a while buy travelers insurance.

-On a day trip be prepared to stay a day or two(2 recent trips to FAI I took a change of clothes) and on extended trips have plans in place ahead of time in the event of a cancelation

Duckouttahere
Apr 4, 09, 3:38 pm
How about reserving a room at an airport hotel just in case? Most hotels won't charge you until 6pm or so and if it's a really bad storm(delay), then you won't have to worry about sleeping in the terminal.

BillScann
Apr 4, 09, 7:31 pm
I guess another tip is if you are worried of getting stranded somewhere for a while buy travelers insurance.

I know nothing about trip insurance (other than the box I never check on Expedia): do you? Any suggestions? Are there any that will put you up/feed you during weather-related irregular operations?

ANC
Apr 4, 09, 7:38 pm
I know nothing about trip insurance (other than the box I never check on Expedia): do you? Any suggestions? Are there any that will put you up/feed you during weather-related irregular operations?
I dont really know either. Its the box I check no on at alaskaair.com. They started offering it on the site about 2 months or so ago.

ANC
Apr 4, 09, 7:41 pm
How about reserving a room at an airport hotel just in case? Most hotels won't charge you until 6pm or so and if it's a really bad storm(delay), then you won't have to worry about sleeping in the terminal.might want to read the fine print of a hotel before doing this. Most hotels I go to have 24 hour cancelation policies. Anything other than that they charge you. However I was booked at Sophie in Fairbanks once and changed trip plans but forgot to cancel the hotel. Any how I got charged but called them and asked for a refund and it was honored...a lucky instance. A car on the other hand might as well reserve one just in case. You can cancel at the last minute and dont need a card to hold it

jackal
Apr 4, 09, 7:59 pm
An eruption, even one where the aviation color code goes to red, doesn't necessarily mean that flights will be affected. Winds out of the east will blow the ash away from Anchorage, affecting perhaps Bethelians and Nomites (Gnomes?) but completely unaffecting flights to and from SEA.

Therefore, check the National Weather Service's volcanic ash forecast page (http://pafc.arh.noaa.gov/volcano.php), updated about an hour after each eruption which will let you know if you're safe. The graphic model at the bottom shows the predicted ash cloud movement based on forecasted winds aloft.

To be among the first to know, subscribe to the Alaska Volcano Observatory's Twitter feed (http://twitter.com/alaska_avo) (and enable "device updates" to receive text message alerts). While you're at it, you might as well subscribe to the Alaska Airlines Twitter feed (http://twitter.com/alaskaair)--it's run by one guy at AS, so it's not quite real-time, but it occasionally provides useful information about flight operations.

jackal
Apr 4, 09, 8:01 pm
I know nothing about trip insurance (other than the box I never check on Expedia): do you? Any suggestions? Are there any that will put you up/feed you during weather-related irregular operations?
Well, as always, policies differ, but I believe there are at least some out there that do cover weather-related delays.

I've actually never looked at it, but come to think of it, certain credit cards so come with some form of trip insurance--I wonder if any of those cover weather-related delays?

Might be worth looking into...

AS Flyer
Apr 4, 09, 9:08 pm
An eruption, even one where the aviation color code goes to red, doesn't necessarily mean that flights will be affected. Winds out of the east will blow the ash away from Anchorage, affecting perhaps Bethelians and Nomites (Gnomes?) but completely unaffecting flights to and from SEA.

This cracks me up. :D:D

beckoa
Apr 5, 09, 4:08 am
I propose AS sacrifices http://activeagent.alaskaair.com/alaskawebui/images/jenn.gif (http://activeagent.alaskaair.com/alaskawebui/Agent.aspx) to Mt. Redoubt (although that might make the volcano more angry...)

Another handy link is AS' own irregular operations page (http://www.alaskaair.com/as/www2/flights/Irregular-Operations.asp) (although it also will lag real time info like FT :p)

BillScann
Dec 28, 09, 8:43 pm
We Will Never Forget.

BOB W
Dec 28, 09, 9:03 pm
We Will Never Forget.

What?? Me worry??? I'm not going anywhere until the end of the month. Take care & fly safe during these trying days:( Trifecta of sorts, holidays, idiot from Africa and our very own volcano)

I forgot what I was supposed to never forget. Help meeee!!!! Help meeee!!!!!

ANC
Dec 28, 09, 9:44 pm
What?? Me worry??? I'm not going anywhere until the end of the month. Take care & fly safe during these trying days:( Trifecta of sorts, holidays, idiot from Africa and our very own volcano)

I forgot what I was supposed to never forget. Help meeee!!!! Help meeee!!!!!unluckily enough somehow I managed to be flying the same days twice now when something aviation and security threat in nature went down. I flew within 2 hours of the liquids ban rule. That was a massive debacle. Every gate doing their own thing, every TSA line doing their own thing, every airport doing their own thing, and every airline doing their own thing. I remember PA announcements telling people to declare all liquids at the gate and throw them away if you were already in the sterile area....how seriously pathetic! As if any potential bad guys wouldve complied! And this latest instance I was somewhere between MSP and CWA on a Saab dinosaur when this event occured. Yikes

Ruthalaska
Dec 28, 09, 10:55 pm
I guess I will have to add back checking the AVO-Redoubt website into my daily routine.

unluckily enough somehow I managed to be flying the same days twice now when something aviation and security threat in nature went down. I flew within 2 hours of the liquids ban rule. That was a massive debacle. Every gate doing their own thing, every TSA line doing their own thing, every airport doing their own thing, and every airline doing their own thing. I remember PA announcements telling people to declare all liquids at the gate and throw them away if you were already in the sterile area....how seriously pathetic! As if any potential bad guys wouldve complied! And this latest instance I was somewhere between MSP and CWA on a Saab dinosaur when this event occured. Yikes

Ah, good times. I was on a red-eye from ANC-MSP on NW when the liquids thing happened. At about 4:30 a.m., we were woken up by an announcement saying that we would all be missing our connecting flights because every pax would be thoroughly searched immediately after deplaning. I guess they decided against this plan by the time the flight landed, because there weren't any searches. But they also didn't tell us what was going on. So, as usual, I bought coffee in the terminal and tried to bring it on board my next flight. Ha! This did not go well.

ANC RED-EYE
Dec 29, 09, 12:45 am
8. Alaska Has More Than One Airport. We're a big state: we have lots of airports. While Mt. Redoubt has played havoc with operations at Anchorage International Airport, Fairbanks (and Juneau) have remained open for the most part. Hint: You can drive (http://www.mapquest.com/maps?1c=Fairbanks&1s=AK&1z=99701&2a=5227+Old+Seward+Hwy&2z=99518) or take the train (http://www.akrr.com/) from Fairbanks to Anchorage.
...
Assuming you are scheduled to fly to Anchorage, check the departure board to see if there are any flights to Fairbanks. If so, then get thyself on the standby list. From Fairbanks it's a 45 minute flight/6 hour drive/12 hour train trip into Anchorage.

It's not unreasonable to research your options and know what you're asking for before you get to customer service. When I flew in the height of this thing in April, I had printed out several alternate schedules with alternate routings in case ANC - HNL was cancelled. Alaska agents are great...and very helpful...and accommodating; however their job is still to deal with everyone as efficiently as possible. Meaning they'll find the first acceptable fix to any problem and book you on it...but if you've researched the best possible fixes ahead of time, you'll be ahead of the game!

Well, as always, policies differ, but I believe there are at least some out there that do cover weather-related delays.

I've actually never looked at it, but come to think of it, certain credit cards so come with some form of trip insurance--I wonder if any of those cover weather-related delays?

Might be worth looking into...

As for travel insurance...it is like most insurance. It is my impression that they will do their best NOT to pay for things... I looked into adding trip insurance to my already existing trip when the volcano acted up. They said that if I'd purchased it when I purchased the ticket, and before the volcano was erupting, it would have been a covered reason, but that since the volcano was now erupting, it would be treated like a "pre-existing condition". What you would want is trip interruption and cancellation insurance for any reason - those policies are more expensive than those that offer interruption/cancellation coverage for covered reasons. Call and ask! I have used Travel Guard (http://www.travelguard.com/) in the past, but only for medical evacuation insurance (which, by the way, is definitely recommended, especially if you travel abroad...and especially if you travel to places that don't have a medical system that is as good or better than ours in the US...but that is a whole different topic). Anyway, Travel Guard seems reputable, but I have never had to activate the coverage...



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