Work in progress updating the current Air New Zealand Master Thread (http://www.flyertalk.com/forum/showthread.php?t=409115).
Please do not post here (yet)
Latest Updates
Index
Introduction (www.flyertalk.com/forum/showthread.php?p=11493830)
Air NZ websites (www.flyertalk.com/forum/showthread.php?p=11493833)
Air NZ online help (www.flyertalk.com/forum/showthread.php?p=11493833)
Where Air NZ flies (www.flyertalk.com/forum/showthread.php?p=11493833)
Domestic
Tasman
Pacific
Longhaul
Domestic international flights
Air NZ timetables (www.flyertalk.com/forum/showthread.php?p=11493833)
Air NZ flight status (www.flyertalk.com/forum/showthread.php?p=11493833)
Providing feedback to Air NZ (www.flyertalk.com/forum/showthread.php?p=11493833)
Bookings (www.flyertalk.com/forum/showthread.php?p=11493840)
Air NZ payment options
Carbon offsets
Air NZ booking engines
OLCI (On Line Check In)
Managing your Air NZ booking
Other travel-related bookings (www.flyertalk.com/forum/showthread.php?p=11493840)
Duty-free pre-orders
Group and conference bookings
Travel insurance
Wheels - parking, rental cars, campervan rentals
Fare information (www.flyertalk.com/forum/showthread.php?p=11493840)
Fare types (ex-NZ)
Comparison of ex-NZ fares with other airlines - including the infamous "Nothing to Hide" videos
Be alerted to specials
How far can I go? - ex-NZ only
Online price guarantee - ex-NZ only
Taxes and fees (www.flyertalk.com/forum/showthread.php?p=11493840)
New Zealand airport departure fees
Destination information (www.flyertalk.com/forum/showthread.php?p=11493840)
Air NZ sales (www.flyertalk.com/forum/showthread.php?p=11493846)
grab-a-seat
$1 reserve auctions
flight blackboard
holiday blackboard
Air NZ Airpoints promotions (www.flyertalk.com/forum/showthread.php?p=11493846)
What can I expect flying Air NZ? (www.flyertalk.com/forum/showthread.php?p=11493848)
Pre-flight
Introduction
This sticky links in useful threads and external references relevant for Air NZ.
NZ can refer to the airline or the country. I have tried to clearly distinguish between the two. Air NZ refers to the whole airline group, Air NZ, Air NZ Link (Air Nelson and Eagle Air) and Mount Cook Airlines.
Older threads may have references to Freedom Air (SJ), which was a (non-*A) low cost subsidiary operating certain leisure shorthaul routes, or Zeal320, which was a holding company (*A) when Freedom Air was dissolved. These companies no longer operate - all international flights of the Air NZ group are now operated by mainline (ie Air NZ itself).
Links to FT forums and threads are shown like this (http://www.flyertalk.com/forum/showthread.php?t=937693), and links to other websites are shown like this (www.airnz.co.nz).
Air NZ's airline code is NZ(!) - FT Air NZ Forum (http://www.flyertalk.com/forum/forumdisplay.php?f=440)
Air NZ is a member of Star Alliance (*A) - FT Star Alliance Forum (http://www.flyertalk.com/forum/forumdisplay.php?f=413)
FT Australia, NZ and South Pacific Forum (http://www.flyertalk.com/forum/forumdisplay.php?f=461)
zzz
Kiwi Flyer
Mar 29, 09, 1:49 pm
Air NZ websites
Main website (http://www.airnewzealand.com/gateway.jsp) (page to select country site)
Various country sites include
New Zealand www.airnz.co.nz
Australia www.airnz.com.au
Pacific Islands www.pacificislands.airnewzealand.com (note limited booking functionality, some countries not yet online)
USA www.airnewzealand.com
Canada www.airnewzealand.ca
Japan www.jp.airnewzealand.com (English) and www.airnewzealand.jp (Japanese)
Hong Kong www.airnewzealand.com.hk (English) and www.airnzealand.hk (Chinese)
China (excl Hong Kong) www.airnewzealand.com.cn (English) and www.airnewzealand.cn (Chinese)
Korea www.airnewzealand.co.kr (Korean)
UK & Ireland www.airnewzealand.co.uk
Continental Europe www.airnewzealand.eu
Germany www.airnewzealand.de (German)
Denmark www.airnewzealand.dk (Danish)
Other www.rw.airnewzealand.com (only a page of contact details of Air NZ in various other countries)
Business Direct http://businessdirect.co.nz (corporate NZ-based travel management)
Air NZ online help
Air NZ online help & FAQ (http://airnz.custhelp.com/cgi-bin/airnz.cfg/php/enduser/std_alp.php?p_sid=z34i8GAh&p_lva=&p_sp=&p_li=)
Where Air NZ flies
Domestic
Air NZ has the largest route network in New Zealand. Hubs are at Auckland, Wellington and Christchurch. Airports and routes served as at 1 September 2009 are
Air NZ has the largest route network between Australia and New Zealand. Auckland is by far the main hub. Airports and routes served as at 1 September 2009 are
New Zealand airports with Tasman service
AKL (Auckland) - ADL, BNE, CNS, MEL, OOL, PER, SYD
CHC (Christchurch) - BNE, MEL, OOL, SYD
DUD (Dunedin) - BNE, MEL, SYD
ROT (Rotorua) - SYD from 12 December
WLG (Wellington) - BNE, MEL, OOL, SYD
ZQN (Queenstown) - BNE, MEL, SYD
Australian airports with Tasman service
ADL (Adelaide) - AKL | mostly A320, some 767 in peak season
BNE (Brisbane) - AKL, CHC, DUD, WLG, ZQN | mixture of aircraft from AKL & A320 otherwise
CNS (Cairns) - AKL | mostly A320, some 767 in peak season
MEL (Melbourne) - AKL, CHC, DUD, WLG, ZQN | mixture of aircraft from AKL & A320 otherwise
OOL (Gold Coast) - AKL, CHC, WLG | only A320
PER (Perth) - AKL | only 767
SYD (Sydney) - AKL, CHC, DUD, ROT from 12 December, WLG, ZQN | mixture of aircraft from AKL & A320 otherwise
Pacific
"Pacific" routes are all the short/medium haul routes that are not to/from Australia. Tahiti and Hawaii are treated as longhaul. Note that some Pacific routes double as part of a longer flight between AKL & LAX. Airports and routes served as at 1 September 2009 are
New Zealand airports with Pacific service
AKL - APW, IUE, NAN, NLK, NOU, PPT, RAR, TBU, VLI
CHC - NAN (seasonal)
WLG - NAN (seasonal)
Pacific airports with service to/from NZ
APW (Apia) - AKL on A320 or 767
IUE (Niue) - AKL on 737
NAN (Nadi) - AKL on A320 or 767, CHC on A320 (seasonal), WLG on A320 (seasonal)
NLK (Norfolk Island) - AKL on A320
NOU (Noumea) - AKL on A320, and codeshare on Aircalin (SB) A320
PPT (Papeete) - AKL on 767 or 777, and codeshare on Air Tahiti Nui (TN) A340
RAR (Rarotonga) - AKL on A320 767 or 777
TBU (Nuku'alofa) - AKL on A320 or 767
VLI (Port Vila) - AKL on A320, and codeshare on Air Vanuatu
Pacific airports with service to/from LAX
APW (Apia) - AKL-TBU-APW-LAX on 767
NAN (Nadi) - AKL-NAN-LAX is a codeshare on Air Pacific (FJ) 747
RAR (Rarotonga) - AKL-RAR-LAX on 767 (& 777 in peak season at Christmas)
TBU (Nuku'alofa) - AKL-TBU-APW-LAX on 767
Longhaul
Airports and routes served as at 1 September 2009 are
New Zealand airports with longhaul service
AKL - HKG, HNL, KIX, LAX, LHR, NRT, PEK, PVG, SFO, YVR
CHC - NRT-CHC-AKL in that direction only & limited flights, KIX-CHC-AKL in that direction only & limited flights
European airports with service to/from NZ
LHR (London Heathrow) - AKL-LAX-LHR on 747 or 777
LHR (London Heathrow) - AKL-HKG-LHR on 777 or 747
North American airports with service to/from NZ
HNL (Honolulu) - AKL on 767
LAX (Los Angeles) - AKL nonstop on 747 & 777, AKL direct via islands on 767 (& 777 in peak season), LHR on 747 or 777
SFO (San Francisco) - AKL on 747 & 777
YVR (Vancouver) - AKL on 747 & 777
Asian airports with service to/from NZ
HKG (Hong Kong) - AKL on 747 & 777, LHR on 747 or 777
KIX (Osaka Kansai) - AKL-KIX & KIX-AKL on 777, KIX-CHC-AKL on 777 in that direction only & limited flights
NRT (Tokyo Narita) - AKL-NRT & NRT-AKL on 777, NRT-CHC-AKL on 777 in that direction only & limited flights
PEK (Beijing) - AKL on 777
PVG (Shanghai) - AKL on 777
Domestic international flights
These flights are within NZ but use international terminals at both ends. Connecting international pax clear immigration and customs at the end of these flights if arriving in NZ or at the start of these flights if departing from NZ. Passengers without international connections (eg bumped from another domestic flight) get a "D" sticker, are exempt from departure fee, are unable to buy duty free, use the special lane at immigration & customs. Airports and routes served as at 1 September 2009 are
CHC-AKL tag leg (in that direction only) is bookable on international fares but not on wholly domestic fares
AKL-CHC & CHC-AKL international shuttle is timed to connect with LAX/SFO/YVR flights, doesn't operate every day, and is only bookable on international fares to/from CHC
Air NZ timetables
There are no published timetables (printed or pdf). The only option other than dummy booking is to use online timetable by route (daily or weekly) - Air NZ flight search (http://airnewzealand.innosked.com/default.aspx?countrycode=NZ&language=EN), Star Alliance online flight search (http://www.staralliance.com/en/travellers/index.html) or Star Alliance online & downloadable timetables (http://www.staralliance.com/en/travellers/tools_services/downloadable_timetable.html).
Air NZ flight status
You can check flight status by TextExpress SMS service (http://www.airnewzealand.co.nz/before-you-fly/text-express.htm) or by using the online flight lookup (http://www.ifids.airnewzealand.com/transform?cursite=www.airnz.co.nz&transform=FISA&type=a&airportcode=AKLD) (shows arrivals and departures for the next 12 hours by airport).
Other places with (less up-to-date) flight status information include Star Alliance flight status (http://www.staralliance.com/flifoQuery.do?language=en) and Flightstats (http://www.flightstats.com).
hubs
AKL Dom arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=AKLD) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=AKLD)
AKL Int arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=AKLI) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=AKLI)
CHC Dom arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=CHCD) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=CHCD)
CHC Int arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=CHCI) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=CHCI)
WLG Dom arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WLGD) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WLGD)
WLG Int arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WLGI) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WLGI)
other domestic
BHE arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=BHE) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=BHE)
DUD arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=DUD) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=DUD)
GIS arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=GIS) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=GIS)
HKK arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=HKK) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=HKK)
HLZ arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=HLZ) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=HLZ)
IVC arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=IVC) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=IVC)
KAT arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=KAT) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=KAT)
KKE arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=KKE) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=KKE)
MRO arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=MRO) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=MRO)
NPE arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NPE) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NPE)
NPL arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NPL) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NPL)
NSN arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NSN) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NSN)
OAM arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=OAM) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=OAM)
PMR arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=PMR) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=PMR)
ROT arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=ROT) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=ROT)
TIU arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=TIU) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=TIU)
TRG arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=TRG) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=TRG)
TUO arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=TUO) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=TUO)
WAG arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WAG) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WAG)
WHK arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WHK) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WHK)
WKA arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WKA) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WKA)
WRE arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WRE) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WRE)
WSZ arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=WSZ) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=WSZ)
ZQN arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=ZQN) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=ZQN)
international
ADL (Adelaide) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=ADL) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=ADL)
APW (Apia) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=APW) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=APW)
BNE (Brisbane) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=BNE) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=BNE)
CNS (Cairns) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=CNS) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=CNS)
HKG (Hong Kong) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=HKG) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=HKG)
HNL (Honolulu) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=HNL) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=HNL)
IUE (Niue) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=IUE) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=IUE)
KIX (Osaka) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=KIX) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=KIX)
LAX (Los Angeles) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=LAX) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=LAX)
LHR (London) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=LHR) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=LHR)
MEL (Melbourne) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=MEL) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=MEL)
NAN (Nadi) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NAN) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NAN)
NLK (Norfolk Island) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NLK) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NLK)
NOU (Noumea) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NOU) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NOU)
NRT (Tokyo) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=NRT) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=NRT)
OOL (Gold Coast) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=OOL) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=OOL)
PEK (Beijing) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=PEK) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=PEK)
PER (Perth) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=PER) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=PER)
PPT (Papeete) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=PPT) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=PPT)
PVG (Shanghai) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=PVG) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=PVG)
RAR (Rarotonga) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=RAR) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=RAR)
SFO (San Francisco) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=SFO) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=SFO)
SIN (Singapore) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=SIN) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=SIN)
SYD (Sydney) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=SYD) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=SYD)
TBU (Tonga) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=TBU) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=TBU)
VLI (Port Vila) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=VLI) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=VLI)
YVR (Vancouver) arrivals (http://www.ifids.airnewzealand.com/transform?transform=FISA&cursite=www.airnz.co.nz&type=a&range=a&airportcode=YVR) and departures (http://www.ifids.airnewzealand.com/transform?transform=FISD&cursite=www.airnz.co.nz&type=d&range=a&airportcode=YVR)
Providing feedback to Air NZ
Air NZ welcomes feedback. There are a few online ways to provide feedback to Air NZ.
Submit question or feedback (http://airnz.custhelp.com/cgi-bin/airnz.cfg/php/enduser/ask.php?)
Voluntary survey about recent flight (http://www.airnzmyvoice.co.nz/) - includes free-form comments, and go into the draw for some Airpoints Dollars.
Voluntary survey about recent lounge visit (http://www.airnzmyvoice.co.nz/lounge)
If you are an Airpoints Elite member or Koru Club, you can also provide feedback by email through the elite email address.
Kiwi Flyer
Mar 29, 09, 1:51 pm
Bookings
Hint - if travelling NZ domestically and its not included in international fare, then use the NZ website (www.airnz.co.nz) which will be cheaper than booking NZ domestic legs on an international website. The disadvantage of doing this is loss of some baggage allowance, and less protection in the event of misconnect to/from the international flight.
The Air NZ website only allows bookings on Air NZ flights and codeshares. For other itineraries you need to use other sites, or a travel agency or contact airline ticketing (service fees apply at Air NZ ticket offices).
Air NZ payment options
There is no online ability to book and hold tickets, all payment is required at time of booking. If you do not wish to pay immediately then contact Air NZ ticketing or your travel agent.
The New Zealand website (http://www.airnz.co.nz) provides a choice of paying by credit card, with Airpoints Dollars, or paying by POLi (http://www.airnewzealand.co.nz/manage_bookings/poli/information.htm) (limited to NZ-based bank accounts, which have internet banking enabled, and are with ANZ, ASB, BankDirect, BNZ, Kiwibank or TSB Bank).
The Australian website (http://www.airnewzealand.com.au) provides a choice of paying by credit card, with Airpoints Dollars, or paying by POLi (http://www.airnewzealand.com.au/book_online/poli/information.htm) (limited to Australian-based bank accounts, which have internet banking enabled, and are with ANZ, Bank of Queensland, Bank West, Commonwealth Bank, NAB, St George, Suncorp or Westpac). Note that from 15 September a credit card fee is charged for bookings ex-Australia (http://www.airnewzealand.com.au/aboutus/mediacentre/pressreleases/air-new-zealand-introduce-card-payment-fee-in-australia.htm), of A$3 for NZ domestic fares, A$4 for Tasman and Pacific fares, and A$10 for longhaul fares.
The other international websites provide a choice of paying by credit card or with Airpoints Dollars.
Note that bookings paid with Airpoints Dollars will still require a credit card (or POLi where available) for the tax component, except on wholly New Zealand domestic itineraries.
Carbon offsets
As with many airlines, you can buy carbon offsets at the time of purchase from the payment page, or any time (from the Air NZ Environmental Trust donation page (http://airnzenvironmenttrust.org.nz/donate/)). The choice to offset carbon useage, and the amount of offset is entirely voluntary. You can find out more on how the carbon offset is used at Air NZ Environment Trust (http://airnzenvironmenttrust.org.nz).
Air NZ booking engines
On the New Zealand site, there are several options for booking.
Flights only
Direct link to Air NZ flight search (https://flightbookings.airnewzealand.co.nz/isbook_en_NZ/book/initSearchForFlights.do)
Domestic multi-stop itineraries (https://flightbookings.airnewzealand.co.nz/isbook_en_NZ/book/initMultiCitySearchForFlights.do) (sometimes called multi-city) - this allows complex itineraries including open-jaws, multiple flights on the same day, multiple stopovers.
International multi-stop itineraries (https://flightbookings.airnewzealand.co.nz/isbook_en_NZ/book/initMultiStopSearch.do) - this allows for one-way or round-trip itineraries including open-jaw (including double open-jaw) and stopovers. It does not allow for overly complex itineraries (ie will not piece together multiple fares into a single ticket).
Grab-a-seat (http://grabaseat.co.nz)
Flights, hotels or packages
Left hand side of the homepage (http://www.airnz.co.nz)
Right hand side of the bookings page (http://www.airnewzealand.co.nz/manage_bookings/book_online/default.htm) (link on the menu near the top)
Right hand side of the Air NZ Holidays page (http://www.airnewzealand.co.nz/holidays/default.htm)
Multi-stop holiday packages (http://www.airnewzealand.co.nz/holidays/multistop_holiday/default.htm) - combines the international multi-stop booking engine with hotel and other add-ons, only fairly simple itineraries can be booked and only on all Air NZ itineraries (plus Aitutaki codeshare flights).
Domestic mystery breaks (http://erequest.airnz.co.nz/mystery-breaks/index.html) - where you don't know where you'll be flying to until checking in at the airport, with several options by category, budget, etc.
OLCI (On Line Check In)
OLCI is not available on Air NZ. However, all wholly domestic itineraries are automatically checked in as soon as ticketed (yes up to a year before flying). You can immediately, or at any future time, select or change seats and print out boarding passes, or have the boarding pass emailed to you (see managing your Air NZ booking below).
Managing your Air NZ booking
There are a few ways to manage your Air NZ booking, provided all of the following applies
- only Air NZ flight numbers
- on an e-ticket
- has at least one future flight
- no hotel or rental car bookings attached
- 9 or less passengers
- not booked as an international multi-stop itinerary
- booking not changed since issued (eg upgrade cleared, rerouting, etc)
You can request seats, get a copy of your ticket, print or reprint boarding passes, view bookings, and amend or cancel bookings using any of the following pages
At the lower left of the Air NZ homepage (http://www.airnz.co.nz) - requires Air NZ PNR (6 characters ending in "H") and name.
By logging in to MyAirNZ (https://myairnz.com/myairnz/portal/initViewMyKoru.do)
By retrieving your booking (https://flightbookings.airnewzealand.co.nz/isbook_en_NZ/review/initValidatePNR.do) from the manage your bookings page (link on the bookings menu near the top) - requires Air NZ PNR (6 characters ending in "H"), email address and phone number
Other travel-related bookings
Duty-free pre-orders
Duty-free (http://www.airnzdutyfree.com/) for arrival at or departure from AKL and CHC can be pre-ordered. Note prices seem to be the same as at the DFS website, but with (slightly) less selection. However, Airpoints promotions only apply at this site (not the normal DFS one).
Group and conference bookings
For group and conference bookings refer to this page (http://www.airnewzealand.co.nz/airfares_offers/group_and_conference_travel/group_travel/default.htm) for information.
Travel insurance
Travel insurance can be added to any booking made online. Annoyingly the default (other than for domestic New Zealand itineraries) is to include travel insurance.
Single-trip insurance can also be bought from this page (http://www.airnewzealand.co.nz/airfares_offers/travel_insurance/default.htm). There is also an option (on the same page) for annual cover for Gold Elite, Gold and Koru Club members.
Wheels
Air NZ parking at AKL (http://erequest.airnz.co.nz/airnzparking/index.htm) is available - much cheaper than the on-airport carparks, with frequent shuttles to the offsite location a few minutes drive away. No need to pre-book unless you want valet servicing and are on a tight schedule.
Rental cars (http://www.airlinerentacar.com/airnewzealand/) in New Zealand and Australia using Avis and Budget are bookable online.
Campervan rentals (http://www.airnzcampervans.com/current-deals.aspx) in New Zealand and Australia are bookable online (multiple providers).
Fare information
Fare types (ex-NZ)
:-: The fare structure changed on 1 October 2009. This section has not yet been updated. Apologies for any inconvenience. :-:
For travel within New Zealand, between New Zealand and Australia (including Norfolk Island), and travel between New Zealand and Pacific (excluding Noumea, Papeete and Hawaii), all fares are sold on a one-way half-round trip basis, and include all taxes except for fees collected at the airport. This means you can mix and match fare types - eg a more flexible fare after a meeting so you can change flights more easily and a cheaper one before the meeting, as well as combine single or double open-jaws if required while still benefiting from the ex-NZ fare (eg between New Zealand and Australia it is normally cheaper bought from NZ).
Note that for all international fares purchased with Airpoints Dollars the tax component must be paid by credit card or POLi.
There are 3 categories of domestic and shorthaul economy class fares.
these include GAS fares and most sale fares
they earn no Airpoints Dollars or miles with any other frequent flyer program, but do earn Status Points at the discounted economy earning rate (unless bought using Airpoints Dollars)
have a $50 (domestic) or $100 (international) change fee, on top of fare difference (waived if upgrading to international business class)
if domestic can only be changed before day of departure
earn Airpoints Dollars and Status Points at the discounted economy earning rate, and earn miles with other Star Alliance and partner frequent flyer programs (usually at a reduced rate)
have a $50 (domestic) or $100 (international) change fee, on top of fare difference (waived if upgrading to international business class)
if domestic can only be changed before day of departure
earn at full economy earning rate on Airpoints and other Star Alliance and partner frequent flyer programs
have no change fee other than fare difference (and contact centre fee of $15 for domestic & $25 for international)
can be changed up to departure
refunds are 100%, except Pacific fares incur $100 cancellation penalty if cancelled in advance and 50% if after departure
There are 2 categories of shorthaul premium economy class fares (http://www.airnewzealand.co.nz/manage_bookings/domestic_tasman_pacific_fare_info/premium_economy_fares.htm). Note currently these are only available for certain Pacific islands with 777 service. There are no premium economy fares between New Zealand and Australia, even for flights operated with 747 or 777 aircraft.
premium economy flexi saver
earn Airpoints Dollars and Status Points at the premium economy earning rate, and earn miles with other Star Alliance and partner frequent flyer programs at the full economy earning rate
have a $100 change fee, on top of fare difference (waived if upgrading to business class)
premium economy flexi
earn at premium economy earning rate on Airpoints, and full economy on other Star Alliance and partner frequent flyer programs
have no change fee other than fare difference (and contact centre fee of $25)
can be changed up to departure
incur $100 cancellation penalty if cancelled in advance and 50% if after departure
There are 2 categories of shorthaul business class fares (http://www.airnewzealand.co.nz/manage_bookings/domestic_tasman_pacific_fare_info/business_fare.htm).
business saver
includes sale fares
earn Airpoints Dollars and Status Points at the business earning rate, and earn miles with other Star Alliance and partner frequent flyer programs (at either business earning rate or at full economy earning rate)
have a $100 (international) change fee, on top of fare difference
not refundable
business
earn Airpoints Dollars and Status Points at the business earning rate, and earn miles with other Star Alliance and partner frequent flyer programs also at business earning rate
have no change fee other than fare difference (and contact centre fee of $25)
fully refundable
For longhaul (includes Noumea, Papeete, Hawaii, North America, Asia and Europe) travel ex-NZ, all fares are based on return travel with one-way fares set at a % of the return fare (at about 70% currently), and include all taxes except for fees collected at the airport.
There are 2 categories of economy class fares.
global saver (http://www.airnewzealand.co.nz/manage_bookings/long_haul_fares/global_saver_fares.htm)
includes GAS and sale fares (but these may also have additional terms & conditions
earns Airpoints Dollars and Status Points at discount economy earning rate, earning on other Star Alliance and partner frequent flyer programs may be nil or at a reduced rate
change fee of $50 plus fare difference
cancellation fee $300 if cancelled in advance or 100% if after departure
no confirmed Airpoints Dollars upgrades, but standby and status upgrades are valid
max stay 12 months, minimum stay nil except 5 days for North America
global flexi (http://www.airnewzealand.co.nz/manage_bookings/long_haul_fares/global_flexi_fares.htm)
earns Airpoints at full economy earning rate, earning on other Star Alliance and partner frequent flyer programs may be at full economy or reduced rate
change fee of $50 plus fare difference
fully refundable if cancelled in advance, or $300 cancellation fee if after departure
max stay 12 months, no minimum stay
There are 2 categories of longhaul premium economy class fares (http://www.airnewzealand.co.nz/manage_bookings/long_haul_fares/premium_economy_fares.htm).
premium economy global saver
earns Airpoints Dollars and Status Points at premium economy earning rate, earning on other Star Alliance and partner frequent flyer programs is at full economy rate
change fee of $50 plus fare difference
cancellation fee $300 if cancelled in advance or 100% if after departure
no confirmed Airpoints Dollars upgrades, but standby and status upgrades are valid
max stay 12 months, minimum stay nil except 5 days for North America
premium economy global flexi
earns Airpoints at premium economy earning rate, earning on other Star Alliance and partner frequent flyer programs at full economy rate
change fee of $50 plus fare difference
fully refundable if cancelled in advance, or $300 cancellation fee if after departure
max stay 12 months, no minimum stay
Longhaul business class fares (http://www.airnewzealand.co.nz/manage_bookings/long_haul_fares/business_class_fares.htm).
includes sale fares (although these may have more restrictive conditions eg non-refundable)
earns Airpoints at business earning rate, and earns on other Star Alliance and partner frequent flyer programs at business earning rate (or full economy for some discounted business class on some programs)
no change fee other than fare difference (and contact centre fee of $50)
fully refundable if cancelled in advance, and itinerary is able to be changed (see fees above) if after departure
The infamous Nothing to hide (http://www.airnewzealand.co.nz/manage_bookings/domestic_tasman_pacific_fare_info/nothing-to-hide.htm) videos.
Be alerted to specials
Sign up to be emailed about specials (http://www.airnewzealand.co.nz/airfares_offers/emailoffersignup/default.htm) - works intermittently in my experience. You still need to visit Flyer Talk or the Air NZ website regularly to keep informed.
Gold Elite, Gold and Koru Club members based in New Zealand can also sign up to Hotseats by texting their airpoints number to 8282. Special elite-only deals are texted from time to time, and posted in the Koru Review offers thread (http://www.flyertalk.com/forum/air-new-zealand-air-points/456199-koru-review-koru-club-gold-gold-elite-offers.html).
Air NZ has a number of twitter accounts that promote sales including the short-lived grab-a-seat ones. From NZ follow @flyairnz (http://www.twitter.com/flyairnz) and @grabaseat (http://www.twitter.com/grabaseat). From USA follow xxxxxx. From Australia follow xxxxxx.
How far can I go?
A nifty tool lets you see how far you can go (http://promos.airnz.co.nz/howfar/) for a given $ amount (or number of Airpoints Dollars), based on current fares, from the 5 main cities in New Zealand. Note there is no check on availability.
Online price guarantee
Air NZ promises that the lowest fares (http://www.airnewzealand.co.nz/airfares_offers/bestonlinepriceguarantee.htm) on their domestic, Tasman and Pacific (excluding Tahiti, Noumea & Hawaii) flights are found on their website (http://www.airnz.co.nz). If you have a valid claim (see the link for terms) then you'll get back the fare difference + NZ$10 (or 10 Airpoints Dollars for fares paid with them).
Taxes and fees
Air NZ does have fuel surcharges. These are incorporated into the base fare for paid tickets ex-NZ.
For Airpoints Dollars bookings, all domestic taxes and fees other than those collected at airport are paid with Airpoints Dollars but international taxes and fees (other than those collected at airport) are paid by credit card or POLi.
New Zealand airport departure fees
Some airports in New Zealand charge departure & arrival fees as follows.
Auckland - $13.50 on international arrivals and $13.50 on international departures, excluding transits on a single ticket under 24 hours, paid at time of ticketing, amounts increase every 1 July
All other airports - $25 on international departures, excluding transits under 24 hours, paid at airport exchange bureau before immigration
Hamilton - $5 on domestic departures, paid at airport by credit card in machine by check in or by cash at shop
Palmerston North - $5 on domestic departures, paid at airport by coins in machine or by cash at shop
Rotorua - $5 on domestic departures, paid at airport by cash or credit card at booth
Children may be exempt from departure fees. The exemption age varies by airport and by whether flight is international or domestic.
Destination information
Guides to all Air NZ destinations (http://www.airnewzealand.co.nz/holidays/holiday_destinations/new_zealand/default.htm) from Arrival Guides Online (http://en.arrivalguides.com/).
Kiwi Flyer
Mar 29, 09, 1:52 pm
Air NZ sales
Grab-a-seat (GAS)
Each day sales on a handful of selected routes and dates are made available on the New Zealand site. Almost all sales are domestic. Sometimes Australia, South Pacific, or, more rarely, longhaul are included. Sales normally are released early morning NZ time, but some routes may be released mid or late morning, or even in the afternoon.
Air NZ daily grab-a-seat sales ex-NZ thread (http://www.flyertalk.com/forum/showthread.php?t=579826) and grab-a-seat ex-NZ webpage (http://flightbookings.airnewzealand.co.nz/vgrabview/). There is a summary of GAS longhaul offers & key dates (http://www.flyertalk.com/forum/showthread.php?p=10444656).
You can also follow @grabaseat (http://www.twitter.com/grabaseat) on twitter.
GAS Weekender, fares + accommodation for domestic travel, are available each Wednesday for the upcoming weekend. Found on the grab-a-seat ex-NZ webpage (http://flightbookings.airnewzealand.co.nz/vgrabview/), right hand side.
From time to time GAS is also available ex-Australia. These are almost always for travel to NZ only.
Air NZ daily grab-a-seat sales ex-Oz thread (http://www.flyertalk.com/forum/showthread.php?t=709755) and grab-a-seat ex-Oz webpage (http://flightbookings.airnewzealand.com.au/vgrabview/?storefront=AU)
You can now subscribe to a GAS email alert, login on the GAS page to subscribe to the email. There are also a number of independent GAS alert sites which can be found through Google.
GAS fares are non-mileage earning on all programs, however they do earn Airpoints Status Points (if not paid with airpoints dollars).
$1 reserve auctions
Every Thursday Air NZ launches a number of $1 reserve auctions for specific itineraries (exact flights), ex-NZ only. A range of destinations are used, mostly longhaul. Origins vary around the country and the domestic legs can be dropped to start from Auckland instead. Each individual auction runs for 24 hours. Duration of stopover varies but generally 1-2 weeks. All travel classes are included, and the number of people also varies.
$1 reserve auction fares are non-mileage earning on all programs.
Flight blackboard
Economy class sale fares are almost always non-mileage earning on all programs, however they do earn Airpoints Status Points (if not paid with airpoints dollars). Premium economy and business class sale fares almost always earn miles at normal rates for business class. YMMV - check the fine print.
Holiday blackboard
TIP some holiday fares provide free or nearly free accommodation.
Economy class sale fares are almost always non-mileage earning on all programs, however they do earn Airpoints Status Points (if not paid with airpoints dollars). Premium economy and business class sale fares almost always earn miles at normal rates for business class. YMMV - check the fine print.
Air NZ Airpoints promotions
Airpoints are not very good at publicising promotions. While some may be emailed, and others mentioned in Koru Review (sent to Gold Elite, Gold and Koru Club members), others are only mentioned on the website.
Airpoints news (http://www.airnewzealand.co.nz/airpoints/airpoints_news/default.htm) sometimes has promotions, but Airpoints partner offers (http://www.airnewzealand.co.nz/airpoints/partner_offers/default.htm) is a better place to check (and the 3 linked pages for retail, hotel and rental car offers).
Kiwi Flyer
Mar 29, 09, 1:53 pm
What can I expect flying Air NZ?
Pre-flight
Assuming you booked on an Air NZ website you will be emailed the e-ticket immediately. If the itinerary is domestic only then you will also have an opportunity to select seats and check in straight away.
To manage your booking (http://www.flyertalk.com/forum/air-new-zealand-air-points/937693-air-new-zealand-master-thread-2009-edition.html#post11493840), you will most likely need your Air NZ PNR (passenger name reference). This is a 6 character code that always ends in H. Since Air NZ uses their own CRS (called Carina) you cannot use such online sites as checkmytrip (www.checkmytrip.com) or viewtrip (www.viewtrip.com) to look up your bookings. The only way is through the Air NZ website.
The Air NZ website has a page with generalised advice for international travellers (http://www.airnewzealand.co.nz/before-you-fly/international-travel/default.htm). There are separate pages with specific information on New Zealand entry requirements (http://www.airnewzealand.co.nz/before-you-fly/international-travel/entering-nz.htm) and USA entry and transit requirements (http://www.airnewzealand.co.nz/before-you-fly/international-travel/entering-usa.htm) (this includes all passengers flying directly between London and Auckland (via Los Angeles).
Baggage rules
:-: From 1 October some minor changes to the rules, and introduction of bag drop on regional domestic flights. :-:
Checked baggage allowances vary according to itinerary, class of travel and Star Alliance status. Free baggage allowances can be pooled between those travelling together. If checking in with another airline to connect to an Air New Zealand flight, or in some circumstances if connecting from an Air New Zealand flight to another flight on a different airline, then other baggage allowances and rules may apply.
Air New Zealand checked baggage allowances (http://www.airnewzealand.co.nz/before-you-fly/baggage/checked-in-baggage.htm) are summarised as follows.
Domestic only itinerary (piece allowance)
Economy - 1 bag to a maximum weight of 25kg
Star Alliance Gold and Koru Club - 2 bags each to a maximum weight of 25kg
International itinerary including domestic connecting flights, no travel to or through North America or Tahiti (weight allowance)
Economy - 20kg total weight
Premium economy - 30kg total weight
Business - 30kg total weight
Star Alliance Gold - as above plus 20kg
International itinerary including domestic connecting flights, with travel to or through North America or Tahiti (piece allowance)
Economy - 2 bags each to a maximum weight of 32kg and maximum total weight 46kg
Premium economy - 2 bags each to a maximum weight of 32kg
Business - 2 bags each to a maximum weight of 32kg
Star Alliance Gold - as above plus one extra bag
Cabin baggage allowances also vary by itinerary, class of travel and Star Alliance status. On Air New Zealand a small laptop bag is counted as a personal item, so can be additional to a carry-on bag. ^
Air New Zealand cabin baggage allowances (http://www.airnewzealand.co.nz/before-you-fly/baggage/cabin-baggage.htm) are summarised as follows.
Domestic
Economy - 1 bag to a maximum weight of 7kg, note there are size restrictions (which are smaller on prop aircraft -flight numbers above 2000 - than on jet aircraft - flight numbers under 2000)
Star Alliance Gold - as above plus one extra bag
International, with travel to or through USA (this includes direct flights between London and Auckland via Los Angeles)
All - 1 bag to a maximum weight of 7kg
International, no travel to or through USA
Economy - 1 bag to a maximum weight of 7kg
Premium economy - 2 bags to a maximum weight of 7kg each
Business - 2 bags to a maximum weight of 7kg each
Star Alliance Gold - 2 bags to a maximum weight of 7kg each
Excess baggage charges vary enormously. You can find costs on Air New Zealand excess baggage charges (http://www.airnewzealand.co.nz/before-you-fly/baggage/excess-baggage/default.htm) page and selecting the country you will be checking you bags in from the pull-down at the top.
Special rules apply to sporting equipment and oversized items (http://www.airnewzealand.co.nz/before-you-fly/baggage/oversized-items.htm).
Baggage issues
For items left onboard refer the relevant baggage services office (http://www.airnewzealand.co.nz/before-you-fly/baggage/baggage-services-offices.htm). For items left at the airport (eg check in, lounge or gate) contact the airport.
For delayed, lost or damaged bags, refer information page (http://www.airnewzealand.co.nz/before-you-fly/baggage/mishandled-baggage.htm).
Boarding passes
For domestic only itineraries there are several ways to get a boarding pass.
online check in (OLCI) pdf - this is emailed to the input address
at the airport using the self-check in kiosk
at check in counter - for anyone at regional airports, elites at main cities, connecting international passengers at main cities, passengers for whom kiosk may be difficult to use, passengers with service issues
mpass (http://www.airnewzealand.co.nz/manage_bookings/mpass/default.htm) - pxt sent to NZ-based mobile phone
epass - strictly not a boarding pass but the RFID tag fulfils the same function as one, given to NZ-based Gold Elite, Gold and Koru Club members
For international itineraries the only way to get a boarding pass is at the airport check in counter. Air NZ advises that kiosks will be available for Trans-Tasman flights within the next year or two. Passengers who were issued a boarding pass by another airline and are connecting to an international Air NZ flight will need to get the boarding pass reissued. This can be done at any airport check in desk, at airside transfer desk (some airports), at Air NZ lounge (some airports), or at the gate. Some boarding passes issued by Air NZ at regional centres (ie the skinny boarding passes) cannot be used on international flights and will need to be reissued.
The barcode on the boarding pass can be used to gain access to the lounge (if you are eligible) or board your flight for wholly domestic itineraries.