Hilton HHonors - Airline pays for room do I get points/credit for stay?

So I had a UA-initiated misconnect att ORD tonight and was accomidated at the ORD Hilton by UA.

But while I was asured upon check-in of my ua miles, I wastold that the stay would accumulate no hh point and no status stay. Not even incidentals!!!

PLUS THIS INTERNT ON THE TV SUCKS!!!

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kokonutz:
So I had a UA-initiated misconnect att ORD tonight and was accomidated at the ORD Hilton by UA.

But while I was asured upon check-in of my ua miles, I wastold that the stay would accumulate no hh point and no status stay. Not even incidentals!!!

PLUS THIS INTERNT ON THE TV SUCKS!!!</font>

Did you pay for the stay? My impression (which may be inaccurate) is that you get points if you are paying yourself, but if a 3rd party pays the points/miles are not given. I'm surprised you are getting the UA miles.

On the other hand, I see no reason why you should not get 10x plus elite bonus on the incidentals (unless UA is picking those up too, like a certain amount towards food).

I still find it TOTALLY UNACCEPTABLE that if I am staying-at my insistance but someone else is paying- that I cannot get the points.Im the one CHOOSING the hotel-someone else is paying.
For that matter why do I get points when my company(I am the director) is paying?The company is responsible-I am responsible for the company.
its all a bit iffy!
The person in the hotel room is ultimitely responsible for the settling of the account or the manager will call the police!(I imagine that is what happens)
For that matter if i pay for someones room but I dont stay in the room do I get the points?

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Hyatt /Hilton Diamond

I don't think the issue is who is paying. I think it is the rate. Hilton has always been very bad about giving points and credit for Entertainment rates, Mileage Plus cert rates, etc. I suspect that airline rates fall into this category.

I think the airline-financed stays are at deeply discounted rates, like the contracted airline crew room rates. That is why no points or stay credit. Please see #11 under ACCRUAL OF POINTS in HHonors Terms & Conditions:

http://www.hilton.com/en/hhonors/terms.jhtml

11. Point credit is awarded only if the HHonors membership number is given during the stay. No point or stay credit will be awarded for complimentary or barter rooms, contracted airline crew rooms, wholesale/tour operator packages or for Stays on NET Group, Series Group or IT Group rates. HHonors Members may earn stay credit toward VIP status when staying at an Entertainment or Encore rate. However, no point credit will be awarded for Entertainment or Encore rate stays. In addition, individual hotels may from time to time offer a deeply discounted promotional rate, available for a limited time. These rates will not be eligible for point or stay credit and will be advertised as such.

I recall that in some hotel frequent guest program, can't remember which one, there was some mention of so-called "distressed passenger" room rates which did not qualify for the accumulation of miles and/or points.

After explaining to Hilton that the only reason I had insisted on getting a Hilton room, as opposed to Marriott or Sheraton, was to get the stay credit, they agreed to give it to us, even though UAL paid for the room.

They also gave us Diamond perks.

I have always got points for UA 50% off certs. Hyatt/ Hilton and Starwood.

I have gotten points for Hyatt, Starwood, and Marriott (on its own 50% certs) but never Hilton. I heard they were loosening up but will see when I hit Romania with a UA cert next month and Nashville with an Entertainment rate.

From the Hilton web site:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
A Member whose individual hotel bill is billed directly to a company and the Member is responsible for authorization for settlement at check-out is eligible for HHonors points as described in item number 4. However, group master-billing arrangements where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual are not eligible. Incidental charges (those charged to a Member's room) paid for directly by the Member at check-out are eligible for point credit. Incidental charges billed to a master bill are not eligible for point credit.

Qualifying "Full Point Credit Stays" are those at all rates except Wholesale/tour operator packages, contracted airline crew rates

HHonors Members may earn stay credit toward VIP status when staying at an Entertainment or Encore rate. However, no point credit will be awarded for Entertainment or Encore rate stays.

</font>

If you can't remember all this and don't have access to the internet, its on page 5 (of the Gold members benefits handbook).

I had a stay 3 nights ago that was reserved by and direct billed to a 3rd party. My total bill was $6 for incidentals, and shows my HH and AA numbers. No posting yet.

How would I find out if the room was part of a group billing, or if the rate was wholesale?

swag,

it usually takes more than three days for a stay to post http://www.flyertalk.com/forum/smile.gif Give it a week and see what happens...

I don't see why when Hilton doesn't give points or credit on certain types of stays some members of Hh make Hilton seem like bad guys when in fact they are just the opposite, giving points away like there is no tomorrow, make anyone who calls a gold member etc.. How greedy can someone get?

Trojan, I'm not trying to be greedy. If I had found out that, because of the nature of my stay, I couldn't get points, I wouldn't complain; I just wanted to ascertain whether Hilton's own rules indicate I should. Hilton HAS been good to me.

And my points did post last night. Oddly, my $6.00 bill shows as $5.41 (huh?), but I got 54 points for that, plus 14 Gold bonus, plus 250 for flying a partner airline, plus 20,000 for my final EWRDC stay, plus 500 airline miles. No sign of AmEx summer double points or miles yet. If they post, great. If not, no biggie. Did I mention that Hilton has been good to me?

The distressed passenger is usually a "last flight of the night" traveller (the remaining hotel rooms were likely to go unsold for the night by that time). Be aware that the traveller does have some control over which hotel to use. While some airlines often make the reservations for the traveller (I turned down their offer for a HI Express to go to a HGI), the more experienced traveller should ask for a vanilla chit and make her/his own. Then, check into the hotel as though you were on regular business and you'll be treated as your VIP status dictates. At checkout, provide the chit; the staff will (probably be annoyed and) have to repost the rate, but you would not have been prejudiced because of your rate. In most cases the miles would have posted and, if not, then remind the customer service folks that you provided revenue (albeit not much) to Hilton (or other chain) (at your choosing rather than a competitor) that it would not have seen otherwise. I've found that Hilton appreciates loyalty even if it cost them a nickel every now and again. The good will that is generated is worth hundreds and thousands of $ of future revenue with these gestures. Those in charge do have vision, but some in the ranks treat it as theft (most unfortunate). "Good will" is an asset that is difficult to comprehend for those at the bottom of the food chain, don't let them deter you.

[If you view some of this as my opinion, then I'm entitled to it; you can share it, if you want to.]

And my points did post last night. Oddly, my $6.00 bill shows as $5.41 (huh?), but I got 54 points for that, plus 14 Gold bonus, plus 250 for flying a partner airline, plus 20,000 for my final EWRDC stay, plus 500 airline miles. No sign of AmEx summer double points or miles yet. If they post, great. If not, no biggie. Did I mention that Hilton has been good to me?

************
SMILES...DID YOU FORGET ABOUT TAX??? http://www.flyertalk.com/forum/smile.gif WHAT KIND OF STAY WAS IT? DOUBLE POINTS WOULD ONLY BE THE 54 PTS TWICE..

I was flying on DL today when I got forced to stay another night at my location b/c a mechanical delay caused me to miss the last flight of the day to my final destination. DL put me up in a Hampton Inn. I asked to have my HH# attached to the reservation when I was at the Hampton Inn main desk they said I could not because I was not paying for the room. I thought the person who stays in the room gets the credit and points - it doesn not matter who pays/books the room.


Thanks in advance! :)

Officially Hilton does not give points/nite credit on Airline distressed passenger rates.

I thought the person who stays in the room gets the credit and points - it doesn not matter who pays/books the room.


Wrong assumption.

Officially Hilton does not give points/nite credit on Airline distressed passenger rates.


Thanks for the reply and the info. :) I did not realize this because I have never had this happen before.

Thanks for the reply and the info. :) I did not realize this because I have never had this happen before.


I just went and looked at DH statement. He had an airline rate at the Hilton O'hare last week. Even as a Hilton Diamond and his number in there it posted as 0 points and $126

4 "airline" stays (love the 1K benefit even if it's weather), got to the hotel, gave them my Diamond card along with the voucher. Full points (miles & miles is my personal fav)....

Wrong assumption.

The assumption is neither fully wrong nor fully right but irrelevant for the current case: these rates the airlines pay are not elegible rates...

4 "airline" stays (love the 1K benefit even if it's weather), got to the hotel, gave them my Diamond card along with the voucher. Full points (miles & miles is my personal fav)....

Good for you but certainly not intended....

4 "airline" stays (love the 1K benefit even if it's weather), got to the hotel, gave them my Diamond card along with the voucher. Full points (miles & miles is my personal fav)....

Two for two for points at the ORD Hilton courtesy of UA.

One posted automatically, the second required a call. But got full points for both stays.

Got points last summer at BOS Hilton when Aer Lingus put me up due to a mechanical. Just asked at the desk to put my HH number on the records. This seems to be a YMMV issue. (your mileage (points) may vary)

What I usually do, and it works 75% of the time, is offer to pay for my own room (of course I check rate/availability) and then ask for a travel voucher for a similiar amount. I have found airlines are usually generious with vouchers in this circumstance, no out of pocket cash for the room, I pay for my own room and get the points. First time I thought of this was in Geneva, AA lost my luggage and I was on a Eurorail Pass and I didn't know where they could catch up with me. I offered to stay one night in Geneva if they would pay for my room (my luggage was on the next morning flight), she was very nice but simply was not allowed to do it. A light bulb came on and I asked if she was able to give me a $200 voucher? She said yes, and was very happy to be rid of me, my luggage arrived the next day and everybody was happy. The additional benefit is you might be able to put the room on your expense report and keep the voucher; not that I would ever advocate anything unethical.

My take on this is to put down my credit card for the "extras" along with the HH card when you check-in. If they don't post in the normal fashion, well then you have a folio to retro claim for the $2 bottle of water and, ahem, a stay credit. :D

The airline contracted rates should not earn any points or stay credit. But if the hotel puts your number on the reservation, it probably will. So officially no it should not count for points/stay, but as many people here will tell you, it's totally possible depending on who checks you in.

The airline contracted rates should not earn any points or stay credit. But if the hotel puts your number on the reservation, it probably will. So officially no it should not count for points/stay, but as many people here will tell you, it's totally possible depending on who checks you in.

IMHO best way to guarantee that you get the points and stay at a property that you like is to follow how kmandrew did it. I just normally book whatever I want and then later mail a reimbursement request to the airline.

i had a swa paid room at a mdw "area"(read: 30 min shuttle ride) hotel that earned a stay credit and free breakfast

The airline contracted rates should not earn any points or stay credit. But if the hotel puts your number on the reservation, it probably will. So officially no it should not count for points/stay, but as many people here will tell you, it's totally possible depending on who checks you in.

Guess i will have to call then as DH even charged dinner to the room

No stay credit or points at Ohare Hilton with United voucher but did get free buffet breakfast coupon as HH Gold. I did get stay credit for Hyatt Ohare from UA voucher and lounge access at Sheraton Crystal City from *Wood Gold but no stay or points.