Asiana Club - fly with aircanada A class

I can not find any detial with Aircanada A class form Asiana Club website
so i am wonder that could i get miles?
any idea?

I can not find any detial with Aircanada A class form Asiana Club website
so i am wonder that could i get miles?
any idea?

I'm looking at it right now on www.flyasianaclub.com and A class on AC earns 100% :confused:

In fact, Asiana English website is not clear about AC. Meanwhile Korean webpage says you can get 100% for A class regardless of domestic or international flight.

That's another good example where OZ shows that they are not really that great when it comes to dealing with non Korean speakers.

Not just that, but most of their website contains bad "Konglish" that is very difficult to decipher at times. And not just Asiana but almost all Korean companies are the same. They typically do not spend the time to have their content written and/or proofed by a native English speaker. They think a Korean who "knows English" is good enough to write their English content.

In this case, I think they originally had it fine, but adjusted some booking classes so that they earned if flying international, but not if flying domestic or between Canada and the U.S. When they adjusted the table, they inadvertently deleted a line and now it's totally confusing and they never fixed it. There was a thread here in this forum on that not too long ago. Their IT department certainly leaves a lot to be desired. I've seen lots of mistakes, in fact just mentioned one yesterday in a post here. Not really what you'd expect from a 5-star airline, but then if you look at ANA, JAL, THAI, or just about any Asian based airline you find the same thing. You'd think that with the airline's huge budget they could afford to hire just one native English speaker on their staff who's sole job was to write/proofread/test their website and other documents to be released to the public. IMHO it would definitely go a long ways in improving their image in the eyes of foreigners.

Not really what you'd expect from a 5-star airline, but then if you look at ANA, JAL, THAI, or just about any Asian based airline you find the same thing.

Because these are not "world class" airline, true 5 star world class airline which are asian based like CX and SQ does not have a problem with their english website and FA, although Hong Kong and Singapore are probably the only asian cities that require we learn English and Chinese the same time at a very young age in schools.

You'd think that with the airline's huge budget they could afford to hire just one native English speaker on their staff who's sole job was to write/proofread/test their website and other documents to be released to the public. IMHO it would definitely go a long ways in improving their image in the eyes of foreigners.

Okay, I'm not a native speaker, but I'm fluent/bilingual, and I'd do something like that on a freelance basis for $15/hour!!!! :D

Nobody from Korea that learned English there actually learned it properly. Yeah, they teach it from third grade, but it's all written. No speaking, no application, no conversation. They learn how to read and write. And not even read and write properly either. They're not taught how to speak it (because the *Korean* teachers can't speak it properly), they're not taught how to write (because the teachers can't write properly in it), none of that. It's mostly lecturing on random grammar from a book. Kids who learned English in Korea, I found, can rattle off grammar from a book someplace, but can't speak a word of English in if they were to be dropped in an anglophone country, nor can they write-but that's the fault of the educational system as a whole that insist on rote memorization and give students no opportunity for critical thinking and/or reasoning-and therefore they can't even organize their own thoughts. How are they supposed to argue for something when they don't even know what the hell they want? If you're writing a complaint letter, there's no book telling you what to write. That you have to think up on your own. And I find that most of the teachers themselves don't speak proper English (except for the native speaker teachers from anglophone countries such as the US and Canada) in the first place.

It's not how many English classes you take, it's about how many properly taught English classes you take. Unfortunately, Koreans take, well, zero, unless they have studied in an anglophone country (or outside of Korea).

/rant

But Hong Kong and Singapore are exceptions because English is one of their official languages in HK and SG.

Because these are not "world class" airline, true 5 star world class airline which are asian based like CX and SQ does not have a problem with their english website and FA, although Hong Kong and Singapore are probably the only asian cities that require we learn English and Chinese the same time at a very young age in schools.


The Philippines is another country where English is an official second language, and PR doesn't have any English problems with their website or FAs, but of course isn't anywhere near being a 5-star airline.

Being the CEO and all top management of OZ are Korean (AFAIK), they may likely not realize how bad the English can be at times. So I think the important thing is to find a way of making the management to be aware and fully realize the extent of the problem. This is a very difficult task to do in any Korean company. I know from first-hand experience. I'm always trying to tell Korean CEOs about how bad poor English reflects on their company image, but it always falls on deaf ears, and this is coming from someone who often has the direct attention of the CEO. So compared to an average customer trying to get them to change, I think it's probably only wishful thinking that it will happen.

To OZ's credit, it seems like they are trying to phase in more and more Philippine FAs. On one of my recent flights, there were two Filipina FAs out of a total of I think seven FAs, and the Filipina FAs spoke flawless English. Filipina FAs are now very common on the OZ flights I've taken, though occasionally I do get a flight with all Korean FAs. I also had a recent flight with what appeared to be a Russian or similar FA, though I didn't have the chance to hear her speak so don't know how her English was. I do not however know if this hiring of Filipina FAs is a direct attempt at improving their cabin crew's English or if it's more of a cost saving measure, being I'm almost sure the Filipina employees are paid far less than their Korean counterparts. The other thing is that I've never seen anyone other than Koreans in the premium cabins. It could be that they've only recently started hiring non-Koreans and they haven't enough experience yet to be assigned in C or F, but also I know how it's very common for Koreans to look down on people from other countries, such as the Philippines, and maybe they'll never be promoted beyond their basic level and never assigned to anything but the economy cabin. I would though think it would be important to have at least one FA in each premium cabin who can either speak English flawlessly or at least extremely well. I can see though that perhaps Filipina or other FAs might not be able to communicate effectively to the Korean FAs if needed, so they'd either have to handle the task themselves or take a chance that their communicating with the Korean FA will result in the same problem as if the customer did the communicating with the same FA. Personally, I've never had a serious problem in communicating with any FAs on OZ flights where there was an important issue. Lots of minor issues though where there was misunderstandings and the FAs didn't understand me or it took me a lot of attempts to get my message across.

A personal pet-peeve of mine is major corporations all over the world who have terrible websites, even in English speaking countries. I'm referring to their IT department not doing proper testing, and not making the features needed/desired by the customer and being implemented in a user-friendly manner. This problem is common to all countries, in all industries. Some companies do get it right, but it seems that they are the exception to the rule, and it's not always 5-star companies that get it right and the ones who get it very wrong are often considered 5-star companies. Although it does bother me to see such amateurish attempts, I do know a lot about the IT industry and know how difficult it can be to find qualified and motivated staff/managers who can do this properly. The booming demand for many decades in the IT industry, and in the last decade or so specifically in internet based IT, has created this difficult problem. At some point when the explosive growth slows down I imagine the competence level will then increase and it won't be such a problem. So while I do like to complain a lot about this, especially if I think I have the ear of someone in charge, I also understand why the problem is occurring.

Back to OZ though, in this case it seems to me that they have two almost distinct websites, a Korean and an English one. I've logged onto my account on the Korean side and noticed it's totally different than the English. Unfortunately my Korean is very basic and I'm not able to effectively use or judge the Korean version. My gut feeling though is that it's likely much more professionally done with many more features than the English version. Perhaps an FT and OZ member who's fluent in Korean could let us know just how much of a real difference there is between the two. I always see popups in the Korean version that look like they're some sort of promotion, but never get them on the English side. I often wonder if I'm missing out on some great opportunities by not being fluent in Korean.

In the case of OZ, I guess I tend to give them some more slack being they're based in a country where English is not the primary or secondary language. If I ever had the ear though of the OZ CEO or top management, I'd likely give them an earful about how crap their English website is. Anyways, to the point of does such a poor English website, and some FA's poor English mean OZ isn't a 5-star airline? Well, there's a lot of different categories used to judge an airline and those two points are just two out of many. Statistically, even if they scored zero in both of those categories, their average could still come to more than 4.5 and be still judged a 5-star airline. No 5-star airline is perfect. Take a look at SQ. Most would say they have an excellent product in the air. But also most I think would agree with me that SQ on the ground is far from being perfect and very often is downright horrible. Their customer service record is absolutely abysmal. Yet most, myself included, would agree that they are one of the top airlines in the world and are worthy of a 5-star rating. So in SQ's case, I could say 'Such poor customer service isn't what I'd expect from a 5-star airline', or in OZ's case, I could say, 'Such a poor website and poor English isn't what I'd expect from a 5-star airline'. It's not meant to say that they're not 5-stars, but it's just meant to say why doesn't the management see that they have a serious problem in these certain areas and fix them, when they're doing such an excellent job in other areas.