Best Western Rewards - Getting BW Rewards to answer

Does anyone know how to get an answer from Best Western Rewards Customer Service. I e-mailed them two weeks ago via their website (because I was unable to register for a double-points promotion and that is what the on-line message suggested as a "solution" to the problem)? I got an acknowledgement by e-mail, then got no further reply. I wrote again one week ago, received another acknowledgement and still have had no reply to either message.

I have a Best Western booking about ten days ahead, but as this is changeable, I'm thinking of changing it to another hotel chain with a similar promotion for which I have been able to register.

Any suggestions as to how to get someone to answer?

Unfortunately the only reliable way is to call (phone) rather than email. But I don't know if you can do that toll-free from where you are east of the Atlantic Ocean.

I got an answer, but after 15 days. I suggest you to phone them.