kingbat
Feb 27, 09, 9:34 am
I had an amazing stroke of luck flying CX. I somehow don't think this could have happened on another airline.....
I had a massive night out - stayed out all night in HK - went home to pick up hand luggage and shower before heading to airport. I made it to the lounge (The Pier) sat on a couch and promptly fell asleep! My flight departed at 9.40 and I woke up at about 11:10. I basically .... my pants - here are the rules for my ticket:
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Fare Rules For Flights from Hong Kong to Sapporo at HKD 4,270 Print
General
This is a special fare with limited seats available.
Penalties
Refund for cancellation and No-show:
HKD600 refund charge on totally unused ticket.
No refund for partially used ticket.
Additional HKD600 will be applied for no-show at any time.
Rebooking: Permitted at a charge HKD600 per transaction and ticket must be reissued at CX Ticketing office.
Additional HKD600 will be applied for no-show at any time.
All changes must be made prior to the departure date of the ticketed flight.
Rerouting: Not Permitted.
Extra Rules
Non-endorsable, non-reroutable, non-refundable, valid on CX only, e-Ticket only.
Accompanied child 2-11 years charge 75% of applicable adult fare.
Departure period:
11-Feb-2009 - 31-Mar-2009
Minimum stay: 1 day.
Maximum stay : 7 days.
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I was departing on a Sunday and the next flight wasn't till Wednesday - I felt like I was in a bit of a pickle. I informed the lounge attendants of my predicament - and was told that my ticket was very restricted but would see what they could do. To cut a long story short - they re-routed me through Tokyo on the next avaliable flight without any trouble. This did however require me to buy a ticket from Tokyo to Sapporo and to overnight in Tokyo, as the last flight to Sapporo would have already left by the time I arrived.
What was amazing was that - they didn't charge me anything, were completely courteous and understanding even though I felt like a complete idiot. They sent a staff member to purchase the ticket from JAL ticketing in the check - in area for me - I gave a staff member my credit card, and they went off to get the ticket once the price had been confirmed - then brought the ticket and credit card slip back for me to sign. Furthermore - the CX staff helped me book a hotel room at a hotel near Haneda airport (from cheap Japanese websites) - basic but decent.
Lastly as i was boarding my Tokyo flight - I was upgraded to business. The member of staff who handled my JAL ticket was handling the departure of the my Tokyo flight - she wished me a very pleasant trip as she gave me the new boarding pass. The situation couldn't have been handled better. I didn't have to leave the lounge at all - the staff did everything - I didn't have to pay any penalties.
Amazing!
I had a massive night out - stayed out all night in HK - went home to pick up hand luggage and shower before heading to airport. I made it to the lounge (The Pier) sat on a couch and promptly fell asleep! My flight departed at 9.40 and I woke up at about 11:10. I basically .... my pants - here are the rules for my ticket:
---------------------------------------
Fare Rules For Flights from Hong Kong to Sapporo at HKD 4,270 Print
General
This is a special fare with limited seats available.
Penalties
Refund for cancellation and No-show:
HKD600 refund charge on totally unused ticket.
No refund for partially used ticket.
Additional HKD600 will be applied for no-show at any time.
Rebooking: Permitted at a charge HKD600 per transaction and ticket must be reissued at CX Ticketing office.
Additional HKD600 will be applied for no-show at any time.
All changes must be made prior to the departure date of the ticketed flight.
Rerouting: Not Permitted.
Extra Rules
Non-endorsable, non-reroutable, non-refundable, valid on CX only, e-Ticket only.
Accompanied child 2-11 years charge 75% of applicable adult fare.
Departure period:
11-Feb-2009 - 31-Mar-2009
Minimum stay: 1 day.
Maximum stay : 7 days.
-----------------------------------------------
I was departing on a Sunday and the next flight wasn't till Wednesday - I felt like I was in a bit of a pickle. I informed the lounge attendants of my predicament - and was told that my ticket was very restricted but would see what they could do. To cut a long story short - they re-routed me through Tokyo on the next avaliable flight without any trouble. This did however require me to buy a ticket from Tokyo to Sapporo and to overnight in Tokyo, as the last flight to Sapporo would have already left by the time I arrived.
What was amazing was that - they didn't charge me anything, were completely courteous and understanding even though I felt like a complete idiot. They sent a staff member to purchase the ticket from JAL ticketing in the check - in area for me - I gave a staff member my credit card, and they went off to get the ticket once the price had been confirmed - then brought the ticket and credit card slip back for me to sign. Furthermore - the CX staff helped me book a hotel room at a hotel near Haneda airport (from cheap Japanese websites) - basic but decent.
Lastly as i was boarding my Tokyo flight - I was upgraded to business. The member of staff who handled my JAL ticket was handling the departure of the my Tokyo flight - she wished me a very pleasant trip as she gave me the new boarding pass. The situation couldn't have been handled better. I didn't have to leave the lounge at all - the staff did everything - I didn't have to pay any penalties.
Amazing!