Hilton HHonors - Folio changes

I often take the last flight of the day to my destinations which means after delays some times I don't make it to my hotel until after 1 or 2 am. At that time, they are usually unable to check me in on the computer and they just take my info and give me a key.

When my folio comes at check out I usually 1 day less than my stay, but I never knew what to do about it.

A couple weeks ago I checked into a Hampton Inn at 2 am. I checked in for 3 days and that what what my reservation was for. I did not get a folio on the 3rd day so I went to the desk and checked out and got a folio charging me for 2 days. Usually I take this original folio and bill it, but I was feeling lazy and pulled it up online instead of fishing it out of my papers. I noticed online I had a charge for 3 days (which is technically correct, I did stay 3 nights).

This has happened to me 4 times. I just thought they didn't bill for nights starting after 2 am. Now I bet I was probably charged for all my nights each time, but only expensed the -1 night folio.

I guess my point is that I know the folio issued at check out (or especially the ones slid under your door) are subject to change if additional charges are incurred, but I never thought they would tack on over $100 and not notify me.

I too often check in very late, but I always expect to be charged for the day.

Whether you check in at 6pm or 2am you should still get charged for that night. In good faith the hotel has held the room for you for that night and can't sell it to someone else. If you only have gotten charged one less night in the past then I guess that that is a bonus for your company when the hotel makes the error not to charge you for that late night arrival.

I too often check in very late, but I always expect to be charged for the day.

I do too. I just wonder why it doesn't show up on my initial folio.

I'm not arguing with the charge at all. I just think a change from a $200 total to a $300 total would alert me so I know to check the website and get a new one.