claes059
Mar 18, 07, 11:08 am
Pictures: http://travel.webshots.com/album/558120468ZWgYtn
Via the hotel I arranged a transfer from the airport in Mumbai. I was amazed how short the drive was,
max. 5 minutes! Sure, this ride was over-prized.
In front of the ITC Sheraton hotel are two hotels: The Le Meridien and the Intercontinental.
Check-in in was not smoothly at all. They could not find my reservations, and I was lucky to have the printed reservation in my pocket.
There was a lot of talking considering an upgrade…. and to have my late checkout.
When I entered the room on the “ high floor”, as I requested, I knew I was not upgraded. The room was a standard room, only with a view on the swimming pool. It was so close to the pool, I could almost step in the pool from my room…
I referred to any privacy in this room, and no noise. The man who escorted me to my room told me, this room was one of the best, great view, isolated, no noise at all, I should try this beautiful room, etc. Since I was tired of travelling and it was in the middle of the night, I decided to try it….
This first night I could not sleep at all, loud music boomed in my room until the early hours. I regretted to have accepted this room. In general I know my feelings are right when I step into a hotel room.
Next morning I went to the reception and requested a better room. The reception told me this time, many weddings celebrations were going on in the hotel!
Mr. Kula (?) was very helpful. Making a long story short: he arranged an upgrade to Towers for me. Tower rooms are much, much nicer. Oversized, with a sitting area and a luxurious bathroom. I immediately felt at home in this comfortable room. ( see my pictures: )
Tower lounge is comfortable, as usual in the evenings free drinks and snacks. But watch out, some of those hot snack can be very Spicy! Service is friendly but rather Formal.
Breakfast in the lounge is served in a separate room. From the room there is a nice view of the area. Buffet is very different from other hotels. No bread selection at all, f.i. Service is very personalised, so you have to order your bread and several delicious Indian dishes, like the dosa’s. Service is friendly, but also rather Formal.
Breakfast in the main restaurant, is a feast. A large buffet is displayed, with different sections: Indian, continental, etc. Quality was very good. Service friendly and professional.
The Indian restaurant, Peshawri, is quite famous. When I had dinner here, the placed was fully booked. Service was friendly, and the food was so good! One of the best in India I believe.
The hotel offers a SPA were you can have different treatments, such as the Ayurvedic massages. In the SPA is a small very unattractive fitness, a nice steam room and sauna.
Outside is a small but beautiful swimming pool, with sun area.
Checking out was fast and convenient. I ordered a taxi with ac, and found myself in a very smallish car. According to the hotel, this car was the only ac taxi which was on duty for the hotel. Since this car was much more economic than the hotel car, I decided to give it a try…
My 2e stay.
When checking in, I told the man of the reception I had noticed a posting on my bill of my first stay. He contacted his manager for this. Told me the posting was indeed not correct and he would arrange that this money was put back on my account.
Furthermore I told him if it was possible to upgrade me to a better room than I had on my first stay, told him I liked the Towers. Since this was an award night, I proposed I would pay with money or with points for the upgrade.
He told me he did not know how to do this. He would find out and contact his manager. He insisted I had a very good room this time. He, and a colleague of him told me I would be very pleased with the room. I still asked him to inform me how much money or points I should pay for the upgrade. He told me he would call me in my room.
Entering the room, I noticed it was quite the same room as I had before, except it was not near the pool area. The room was ok, nothing special.
I asked the man again to inform me how much an upgrade would cost. He told me again he would call me and I had to wait in my room.
I waited for one half hour, called the reception. He told me again he would call me back. Well he did not.
I decided to visit the Le Meridien, opposite of the Sheraton. It was a beautiful hotel, only the interior of the rooms were too darkish for me.
When I returned in the hotel, I went to the assistant manager. She was kind and immediately noticed my point of view. She told me I would have my upgrade without money of points and asked the name of her colleague.
After waiting for some long time, she visited me, and excused for the delay. She escorted me to the tower room and I was happy with it.
After my dinner in another Indian restaurant of the hotel, I returned in my room. I noticed a good bottle of wine and a large box of chocolates were placed on the table, with a small note.
I truly appreciated this gesture.
Checking out went smoothly. The same assistant manager checked if everything was ok. I discovered that the man who checked me in, did not post the money back on my account. She immediately took care of it and offered me a free transfer to the airport. Very service minded.
Will I return to this hotel. Yep, because it turned out the service finally appeared to be the standard I am use to in Starwood hotels. Furthermore the Tower rooms are very spacious and comfortable.
I think it would be a good service to the guest to have a moneymachine / ATM available in the hotel.
Pictures: http://travel.webshots.com/album/558120468ZWgYtn
Via the hotel I arranged a transfer from the airport in Mumbai. I was amazed how short the drive was,
max. 5 minutes! Sure, this ride was over-prized.
In front of the ITC Sheraton hotel are two hotels: The Le Meridien and the Intercontinental.
Check-in in was not smoothly at all. They could not find my reservations, and I was lucky to have the printed reservation in my pocket.
There was a lot of talking considering an upgrade…. and to have my late checkout.
When I entered the room on the “ high floor”, as I requested, I knew I was not upgraded. The room was a standard room, only with a view on the swimming pool. It was so close to the pool, I could almost step in the pool from my room…
I referred to any privacy in this room, and no noise. The man who escorted me to my room told me, this room was one of the best, great view, isolated, no noise at all, I should try this beautiful room, etc. Since I was tired of travelling and it was in the middle of the night, I decided to try it….
This first night I could not sleep at all, loud music boomed in my room until the early hours. I regretted to have accepted this room. In general I know my feelings are right when I step into a hotel room.
Next morning I went to the reception and requested a better room. The reception told me this time, many weddings celebrations were going on in the hotel!
Mr. Kula (?) was very helpful. Making a long story short: he arranged an upgrade to Towers for me. Tower rooms are much, much nicer. Oversized, with a sitting area and a luxurious bathroom. I immediately felt at home in this comfortable room. ( see my pictures: )
Tower lounge is comfortable, as usual in the evenings free drinks and snacks. But watch out, some of those hot snack can be very Spicy! Service is friendly but rather Formal.
Breakfast in the lounge is served in a separate room. From the room there is a nice view of the area. Buffet is very different from other hotels. No bread selection at all, f.i. Service is very personalised, so you have to order your bread and several delicious Indian dishes, like the dosa’s. Service is friendly, but also rather Formal.
Breakfast in the main restaurant, is a feast. A large buffet is displayed, with different sections: Indian, continental, etc. Quality was very good. Service friendly and professional.
The Indian restaurant, Peshawri, is quite famous. When I had dinner here, the placed was fully booked. Service was friendly, and the food was so good! One of the best in India I believe.
The hotel offers a SPA were you can have different treatments, such as the Ayurvedic massages. In the SPA is a small very unattractive fitness, a nice steam room and sauna.
Outside is a small but beautiful swimming pool, with sun area.
Checking out was fast and convenient. I ordered a taxi with ac, and found myself in a very smallish car. According to the hotel, this car was the only ac taxi which was on duty for the hotel. Since this car was much more economic than the hotel car, I decided to give it a try…
My 2e stay.
When checking in, I told the man of the reception I had noticed a posting on my bill of my first stay. He contacted his manager for this. Told me the posting was indeed not correct and he would arrange that this money was put back on my account.
Furthermore I told him if it was possible to upgrade me to a better room than I had on my first stay, told him I liked the Towers. Since this was an award night, I proposed I would pay with money or with points for the upgrade.
He told me he did not know how to do this. He would find out and contact his manager. He insisted I had a very good room this time. He, and a colleague of him told me I would be very pleased with the room. I still asked him to inform me how much money or points I should pay for the upgrade. He told me he would call me in my room.
Entering the room, I noticed it was quite the same room as I had before, except it was not near the pool area. The room was ok, nothing special.
I asked the man again to inform me how much an upgrade would cost. He told me again he would call me and I had to wait in my room.
I waited for one half hour, called the reception. He told me again he would call me back. Well he did not.
I decided to visit the Le Meridien, opposite of the Sheraton. It was a beautiful hotel, only the interior of the rooms were too darkish for me.
When I returned in the hotel, I went to the assistant manager. She was kind and immediately noticed my point of view. She told me I would have my upgrade without money of points and asked the name of her colleague.
After waiting for some long time, she visited me, and excused for the delay. She escorted me to the tower room and I was happy with it.
After my dinner in another Indian restaurant of the hotel, I returned in my room. I noticed a good bottle of wine and a large box of chocolates were placed on the table, with a small note.
I truly appreciated this gesture.
Checking out went smoothly. The same assistant manager checked if everything was ok. I discovered that the man who checked me in, did not post the money back on my account. She immediately took care of it and offered me a free transfer to the airport. Very service minded.
Will I return to this hotel. Yep, because it turned out the service finally appeared to be the standard I am use to in Starwood hotels. Furthermore the Tower rooms are very spacious and comfortable.
I think it would be a good service to the guest to have a moneymachine / ATM available in the hotel.
Pictures: http://travel.webshots.com/album/558120468ZWgYtn