Cathay Pacific Asia Miles - Item left on plane, little help from MPC, thoughts?

I recently flew HKG-DXB. I left a large pillow onboard (I have resorted to doing that for longer flights). I have now called MPC twice without success, couldn't reach the Dubai office and have had no follow-up from MPC (despite being assured they'd call me back). I was sitting in F, know precisely where I left it and told them this (overhead compartments between 1A and 2A) and am DM, was hoping DM status would make them maybe try a little harder. They clean those planes completely after each flight so someone had to find it, but I'm hitting a wall. I'm calling back MPC again, but any other ideas?

Most likely they did not realise that it was a "lost" item and threw it out. My only suggestion is that you get yourself a new one.

For other hand carry items (perhaps not pillows), please remember to put your MPC tags on.

I left my Bose QC3 on the plane (SIN-HKG) last month. Luckily, the item was already sent to the lost and found section of HKIA. So, when I went to that place, I managed to collect it back on the spot ^ The time lag was around 1 hr because I had a bite at Burger King, that was when I discovered that it was missing.

So, I assume that if u were flying HKG-DXB, you should perhaps contact DXB and see whether the pillow was already being stored in the lost and found section.

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So, I assume that if u were flying HKG-DXB, you should perhaps contact DXB and see whether the pillow was already being stored in the lost and found section.

Or try contacting the CX DXB airport number and ask them.

I found MPC useless for anything other than reservations and ticketing. For anything else, you must contact CX themselves. Remember that the MPC is a seperate company.

And to be honest, you probably don't want the pillow back considering the way they are likely to store it in the meantime.

I found MPC useless for anything other than reservations and ticketing. For anything else, you must contact CX themselves. Remember that the MPC is a seperate company.

NOT TRUE.

I actually had really good experience with them over the years. There was one time where I flew HKG-SYD on QF and I accidentally left something in the airport. I thought it was in the Wing. I emailed the MPO centre and they actually tracked down the items at the lost and found department at the airport (apparently I actually left the bag in the magazine store next to the Wing)!

They actually shipped it back to me on the next CX flight and I picked up the bag from the CX office at the SYD airport.

Generally my experience with the MPO centre have been quite positive.

Also I don't think ALL MPO functions are outsourced.

Haha yea, hopeless. I'll just go buy another. Called CX Dubai, very friendly lady but got nowhere. Promised me she'd call me back...nope. Called MPC again and another "guarantee we'll call you back", which of course means they haven't called me back either.

btw if you don't already know, good manchester can be bought at Spotlight at Megabox. It's generally pretty hard to get good sheets and pillows in HK, but Spotlight has australian quality ones.

Haha yea, hopeless. I'll just go buy another. Called CX Dubai, very friendly lady but got nowhere. Promised me she'd call me back...nope. Called MPC again and another "guarantee we'll call you back", which of course means they haven't called me back either.I have a hard time getting either MPO, e-service center, etc to honor their "call back" promises too, way too often - they do this only if you make it sound like you're really mad, you ask for or talk to supervisors or even someone higher, or you at least ask for the name of the agent again (so that they know you are serious in tracking him/her down in the future) - then they would really follow up with the issues and call back. otherwise, I have set my expectation accordingly now - either resolve the issues on the phone, or don't expect much follow-up from them afterwards even if they say they would.

BUT, I actually had a similar experience as the OP maybe like 5 years ago but it was a better one. off a SYD-HKG flight with my wife, found that we forgot to take a plastic bag full of last-minute shopping we did, that we left in the overhead (and we were in J); but we, similar to MilesBuzz, discovered this very quickly, right after we got on the cab at HKIA - so I called MPO immediately (I was probably just CX GR only at that time while AA EXP - and lucky at that time we GR members could actually get through the MPO phone line and talk to a real person easily, and no need to wait an hour or two !!), they did call back after a while and said they found it - I then picked it up at CX's lost and found at HKIA when I fly out again for work the next morning. so I think the key here is that you contacted them at most an hour or so after leaving the plane...

I have a hard time getting either MPO, e-service center, etc to honor their "call back" promises too, way too often - they do this only if you make it sound like you're really mad, you ask for or talk to supervisors or even someone higher, or you at least ask for the name of the agent again (so that they know you are serious in tracking him/her down in the future) - then they would really follow up with the issues and call back. otherwise, I have set my expectation accordingly now - either resolve the issues on the phone, or don't expect much follow-up from them afterwards even if they say they would.

BUT, I actually had a similar experience as the OP maybe like 5 years ago but it was a better one. off a SYD-HKG flight with my wife, found that we forgot to take a plastic bag full of last-minute shopping we did, that we left in the overhead (and we were in J); but we, similar to MilesBuzz, discovered this very quickly, right after we got on the cab at HKIA - so I called MPO immediately (I was probably just CX GR only at that time while AA EXP - and lucky at that time we GR members could actually get through the MPO phone line and talk to a real person easily, and no need to wait an hour or two !!), they did call back after a while and said they found it - I then picked it up at CX's lost and found at HKIA when I fly out again for work the next morning. so I think the key here is that you contacted them at most an hour or so after leaving the plane...

From my experience, it is best to email them and firstly put your status (pref GO or above first) and I always got a reply back within 24-48 hours. The call centre can be a hit or miss.

Following up on this regarding my lost pillow...sounds trite, but I was on the front end of a 4 week stint to the Middle East, SFO, PEK, SIN, and back to the Middle East:

*I am CX DM, was traveling full-fare J (although op-upped to F).
*No return calls back to me from CX, despite 3 calls to MPC and 1 call to the Dubai office.
*Utter confusion when I transited HKG last week when I asked about my lost item, despite assurance by Dubai center they had informed them and would be expecting my inquiry.
*Item never found

I just remembered, last October I traveled SQ in Y class SIN-HKG. All I have is lowly UA status, no SQ status whatsoever. I left my jacket on board in the closet with my boarding pass....and upon landing SQ somehow got my contact details, informed my office, and sent the jacket to my HKG office for no charge. I found out I left the jacket onboard from my office, who had found out from SQ.

Lucky? Probably. But it's an interesting contrast.

I dropped a keychain (with keys) on my seat after I landed in SFO. I found that I could not drive. I returned to the CX counter and they got the keys back to me in about 10 min.

My feeling is that the cleaning crew did not notice the pillow as a personal item and threw it out (thinking that the passengers intentionally disposed of it). Items such as jackets, cameras, etc. are obvious personal items and they should end up in lost-and-found.

I dropped a keychain (with keys) on my seat after I landed in SFO. I found that I could not drive. I returned to the CX counter and they got the keys back to me in about 10 min.

My feeling is that the cleaning crew did not notice the pillow as a personal item and threw it out (thinking that the passengers intentionally disposed of it). Items such as jackets, cameras, etc. are obvious personal items and they should end up in lost-and-found.

Haha yea, I'm being a bit picky over a small thing (although the pillow itself was a full-size pillow you'd have on your bed at home)...but there was zero followup from CX, I felt like they could care less. They could have at least called me back as they said they'd do so 4 times. It just left me feeling a little miffed

Haha yea, I'm being a bit picky over a small thing (although the pillow itself was a full-size pillow you'd have on your bed at home)...but there was zero followup from CX, I felt like they could care less. They could have at least called me back as they said they'd do so 4 times. It just left me feeling a little miffed

Yes, they should call one way or another.

They could have at least called me back as they said they'd do so 4 times. It just left me feeling a little miffedthat's also one of the key problems I think they have...don't call back although repeatedly promised to, don't reply to comments cards fill on board or via online form even when I'm DM, etc...very poor customer service in their back office / CPLP etc overall in this aspect. this does reflect very poorly on the airline no matter how good their inflight service is...

very poor customer service in their back office / CPLP etc overall in this aspect. this does reflect very poorly on the airline no matter how good their inflight service is...

Can't agree anymore man. Agents at CPLP are just inconsistent in service and under-trained. What does that give us with such a harsh FFP status achieving scheme like MPO?

I am an idiot, just left another pillow on a flight SFO-HKG the other day. Left it in my seat. I realized it in the car home, called MPC (flight landed around 6am, I called around 6:40am so I was hoping cleaning crews were still on the plane). Although they were kind enough to call me back this time, unfortunately they couldn't find it.

Does anybody know what happens after the cleaning crews take the CX pillows/blankets off the aircraft? This is entirely my fault (my pillow was a regular-sized white one, and I was sitting in F where the pillows are a bit larger so I'm thinking it's probable the cleaning crews just mistook it for a CX pillow), but do I have any chance of getting it back once the plane is cleaned? Also, is there someone better to call than MPC when something goes wrong? Talking to them is not exactly reassuring

I am an idiot, just left another pillow on a flight SFO-HKG the other day. Left it in my seat. I realized it in the car home, called MPC (flight landed around 6am, I called around 6:40am so I was hoping cleaning crews were still on the plane). Although they were kind enough to call me back this time, unfortunately they couldn't find it.

Does anybody know what happens after the cleaning crews take the CX pillows/blankets off the aircraft? This is entirely my fault (my pillow was a regular-sized white one, and I was sitting in F where the pillows are a bit larger so I'm thinking it's probable the cleaning crews just mistook it for a CX pillow), but do I have any chance of getting it back once the plane is cleaned? Also, is there someone better to call than MPC when something goes wrong? Talking to them is not exactly reassuring

I suppose if there are enough reports on lost pillows, CX may issue a memo to ask cleaning crew to turn in unattended pillows, or to put a note to the FAs to watch out for QRC3288 and remind him to disembark with his pillow.:D

seriously, I think you should consider using some distinct color or pattern for your pillow cover so it look very different from the CX ones, and sew your name and MPO# on the pillow and cover.

seriously, I think you should consider using some distinct color or pattern for your pillow cover so it look very different from the CX ones, and sew your name and MPO# on the pillow and cover.

This time I can understand, but a few months ago I left a huge bright blue pillow on the plane....same result though, never got it

I left my Bose QC3 on the plane (SIN-HKG) last month. Luckily, the item was already sent to the lost and found section of HKIA. So, when I went to that place, I managed to collect it back on the spot ^ The time lag was around 1 hr because I had a bite at Burger King, that was when I discovered that it was missing.

So, I assume that if u were flying HKG-DXB, you should perhaps contact DXB and see whether the pillow was already being stored in the lost and found section.

i flew SIN-HKG-SIN too on 23rd janurary and 31st janurary , when did you fly ??