Mickey, Mikey, Johnny, Freddie and now Stevie awards :)
http://www.marketwire.com/press-release/The-Stevie-Awards-947775.html
and what category does hilton win? customer complaints team of the year! this is too funny!
kudos to the staff in memphis, they do a great job in chasing a resolution
but maybe take a cue from ihg hotels- who won (actual) customer service team of year
i vote that getting it right first time is better than even the most perfect resolution!