Hertz - #1 club awards-ONE WAY RENTALS

Just saw this-tried to search-but it wouldnt work.



"Hertz #1 Awards Program Updates:

NEW! - Add #1 Awards to your on-line Profile and receive #1 Awards Points automatically on all your rentals. Just click here now to add it!

Use your #1 Awards Points on One-Way rentals! New One-Way Awards start at 1,200 Points and can be used coast to coast or locally. Check out the Redemption Page or a full list of the New One-Way Awards and Point levels."

One way rentals are HUGE for me!

Now if they will just make international rentals available with #1 points I will be back for ALL of my rentals!!!

Unfortunately, while this sounds like a great idea on paper, in reality, it sucks. I just had a very negative experience with Hertz over this. Generally speaking, it is considered a round trip reservation if a car is rented from any of the WAS airports and returned to any other WAS airport. For example, pick up at BWI, return at IAD. However, when using points, this is considered a one-way rental, so instead of 500 points, you get charged 1200. I wasn't told about this when I made the reservation, so I'm out 700 points. Had I known this, I would have just paid for the whole reservation.

Pretty poor performance on Hertz' part in my book. I'm quite pissed right now.

What really steams me about this is that the only way I learned how many points were used was when I looked at my December eStatement, which just became available. Since the number of points used was no where on the rental agreement, reservation, or receipt, I had to trust that what I believed was the correct amount had been deducted. Then, I was told by the CSR that "there is nothing that Hertz can do, since the rental is already complete". Thumbs down.

Generally speaking, it is considered a round trip reservation if a car is rented from any of the WAS airports and returned to any other WAS airport.I'm not sure what you mean by "considered a round trip reservation." I don't think on your confirmation anywhere it says specifically "one-way" or "round-trip" rental, does it? If the pickup location is different from the drop-off location then it is by definition a one-way rental. So I don't know why you would necessarily believe that a points reservation with a different pickup and dropoff location would be a round trip rental.

Then, I'm not clear on how you made your reservation. I've always used the paper certificates and if I try to use the free (r/t) rental day PC code when making a one-way reservation I get an error message. This includes picking up and dropping off at different locations within Manhattan. If you made the reservation online directly, surely it must tell you how many points at some point in the process???

Started last year

http://www.flyertalk.com/forum/hertz/866417-one-way-awards-now-available.html


Generally speaking, it is considered a round trip reservation if a car is rented from any of the WAS airports and returned to any other WAS airport.

In the past I could never get a regular weekend $ off coupon to work on SJC-SFO or IAD-DCA even though the rates were identical so I think the have always been considered as one-way rentals.

Then, I'm not clear on how you made your reservation. I've always used the paper certificates and if I try to use the free (r/t) rental day PC code when making a one-way reservation I get an error message. This includes picking up and dropping off at different locations within Manhattan. If you made the reservation online directly, surely it must tell you how many points at some point in the process???

I made the reservation by calling and was told that it was a 500 point redemption and that the bases were considered code-sharing, just like the airports. Which is why the rental rates were the same as returning to the same airport.

In the past I could never get a regular weekend $ off coupon to work on SJC-SFO or IAD-DCA even though the rates were identical so I think the have always been considered as one-way rentals.Right, just because the rates are the same doesn't mean they are round-trip rentals.

I made the reservation by calling and was told that it was a 500 point redemption and that the bases were considered code-sharing, just like the airports. Which is why the rental rates were the same as returning to the same airport.Just because the rates are the same doesn't mean they are both round-trip rentals. But clearly you got incorrect information from the agent. Not sure how Hertz could corroborate that unless the call was recorded and they have access to an archive. But I agree that the fact there was no points value indicated in writing on the confirmation anywhere is a problem, they clearly need to iron some of the kinks out of the award reservation process, and as such they should refund the points to you as a courtesy. Good luck.

IAD-dca are ok.

I absolutely LOVE the one way award... A couple of weeks ago, I needed to pick up a car in LA and drive to Vegas... 1200 points was a total bargain!!! When I priced it out, it was going to be about $200 for a one day rental! I was sooooo happy when I made that award reservation.