Hertz - $100 I/C Fee

Does anybody know what this is? I am reviewing a receipt from a rental last month out of DSM and noticed this on my bill. I did return the vehicle to FSD (this was planned) so not sure if it has something to do with that. I called customer service but was informed of a 19 minute wait time so I figured someone here might know and save me the time. Thanks!!

Sounds like intercity or one-way charge.

I have $100 fee on my Hertz receipt as well. I called customer service, they said that I have to call the place I rented from, I called the place (Hilton Hawaii Village, in Honolulu), they do not pick up the phone, the voicemail box is full. Does anyone know any other number I can call, some sort of VP of Customer Service, anything? I am getting a run around from Hertz, and it's been already 2 weeks since my rental.

I have $100 fee on my Hertz receipt as well. I called customer service, they said that I have to call the place I rented from, I called the place (Hilton Hawaii Village, in Honolulu), they do not pick up the phone, the voicemail box is full. Does anyone know any other number I can call, some sort of VP of Customer Service, anything? I am getting a run around from Hertz, and it's been already 2 weeks since my rental.

Did you have a one-way rental? If so, it could be a charge for that. If not, did you try calling customer service back and speaking to a different agent? If you're still not satisfied, you could always call your credit card company and put the amount into dispute.

Thank you for suggestions. It was definitely not one-way. It was a same day rental, I took it out at 8am and returned it that night. I did call the customer service people second time (waited another 15-20min on the phone). After talking to some supervisor, I got a phone number for Rachel Lynn the branch manager in Honolulu. Called her, left a message, hopefully she will return my call. I would prefer not to go to my credit card company, but if it comes to it, I will certainly dispute it -- I've been with AMEX for 10+ years, I actually never disputed anything on my card, so I would be comfortable to bring it up with them, I just feel that if I am Gold member with Hertz, I should not be charged $100 w/o any explanation and then not get any answer from the service reps... just not the right way of conducting business, if you ask me.

Rachel Lynn is the Area Manager in HNL