Hertz - Hertz No 1 Club Gold 5* - In Europe but not in US?

I'm a No 1 Club Gold 5* member and have just noticed on an upcoming booking I have in LAX this week that I need to go to the standard counter, all my European bookings send me to the Gold counter. I just spoke to customer services and they said that I'm Gold in Europe but not in US or Australia but was not able to explain any further.

Does this sound normal? I got my Gold card via AMEX Plat and have also rented more than 10 cars in 2008.

Yup , perfectly normal

What you need to do is to add the other regions to your account. Phone back and ask to get your membership updated to cover the other 2 regions Australia/New Zealand and US/Canada You need, iirc, to sign another form to cover the other regions and send it in and then your membership will work globally

Dave

vSFU - as Dave Noble says, you need to update your profile.

Log onto Hertz, and somewhere in your Gold profile, there should be a bit about the various different options you want on different continents/regions (try My Profile > Vehicle Preferences). Fill that in, then fax it off to Hertz (they need a signature for the US IIRC).

Unless you've ticked boxes and submitted the relevant bits back to Hertz, they'll not extend Gold/5* service to those regions - I got caught out with this about 3 years ago in Oz, and subsequently setup my Gold profile for all countries.

Thanks for the advice. Odd, as last year I was Gold in the US and the US box was ticked in my profile.