Cathay Pacific Asia Miles - First time award ticket - confirmed but no e-ticket receipt?




hemispheric
Dec 17, 08, 10:25 am
I am flying for the first time on an (Asia Miles) award redemption with CX. My flight is listed in my itineraries online, and reads as "confirmed." However, I have not received the e-ticket receipt which I receive whenever flying on a regular paid ticket. Is this normal? Thanks!


cxfan1960
Dec 17, 08, 11:00 am
Unless there is urgency, CX takes time to ticket. Don't worry.

gleff
Dec 17, 08, 11:03 am
CX seriously takes time, I've had it take as long as a couple of months when date of travel wasn't imminent.


hemispheric
Dec 17, 08, 11:36 am
Thanks! I am used to a few hours' delay on revenue tickets but hadn't experienced award ticketing before.

Guy Betsy
Dec 17, 08, 11:51 am
But once ticketed, you will receive an email !

hmattila
Dec 17, 08, 7:46 pm
I flew one sector and did still not have ticket. Got problems in Jakarta as did not have e-ticket number and could not fly to Manila without return ticket. Called 6am in the morning to Asian miles to get ticket emailed. Looks like something wrong with their systems.

susiesan
Dec 18, 08, 9:31 am
My award tickets showed as booked/confirmed on AA's web site., since they were AA parner awards. When I called CX directly for seat assignments, they said one ticket had been canceled. It took me a week of phone calls back and forth to AA and CX to get the ticket reinstated. Each airline blamed the other. I had 2 award seats booked at the same time, but only one got fouled up. Luckily, this happened 5 months prior to the trip and I had the time to starighten it out.

cxfan1960
Dec 18, 08, 9:42 am
A few months ago, a confirmation email was trapped in my spam folder. I called MPC and got another confirmation, but I later dug the original out of my spam. The problem was that these confirmations were never filtered before. This is something that also needs to be aware of.



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