Starwood Preferred Guest - Starwood Privilege Thailand [Master Thread]

I received this email last week. For those of you that reside in Thailand, this is a pretty good promotion for 2009 (It's only for Thai Nationals or residents of Thailand). 7900baht

Fully Participating Hotels: Partial Participating Hotels:
1. Le Meridien Bangkok
2. Le Meridien Chang Mai Plaza Athenee Bangkok, A Royal Meridien Hotel
3. Le Meridien Chang Rai Resort
4. Le Meridien Khao Lak Beach Resort & Spa
5. Royal Orchid Sheraton Hotel & Towers, Bangkok
6. Sheraton Grande Laguna, Phuket
7. Sheraton Grande Sukhumvit, Bangkok
8. Sheraton Hua Hin Resort & Spa
9. Sheraton Krabi Beach Resort
10. Sheraton Pattaya Resort
11. The Westin Grande Sukhumvit, Bangkok

BENEFITS VALID AT FULLY AND PARTIALLY PARTICIPATING HOTELS TERMS & CONDITIONS

STARWOOD PRIVILEGE BENEFITS THAILAND 2008 - 2009

Dining
1 card to be used per table.
Single Dining Discount = 20% off total food bill Card is not transferable.
2 persons dine = 50% off total food bill Card cannot be used on certain dates such as xmas eve, xmas day, etc as agreed by hotel
3 persons dine = 33% off total food bill Xmas Eve, Xmas Day etc. to be agreed by Hotel.
4 persons dine = 25% off total food bill No discount on service charge.
5-20 persons dine = 20% off total food bill Not to be used for room service, minibar, or banquets &
events in function rooms

Beverage Benefits
20% off beverages at all participating outlets in Thailand Valid at all participating outlets in Thailand and for up to 25
persons per visit

LAUNDRY
20% off laundry and dry cleaning services Laundry discount when staying in house

Room Benefits
10% discount from Room Best Available Rate
For 10% off BAR quote promo code PRV
Limited to a max of 9 rooms per night, not for
Group bookings & subject to availability & other
restrictions or blackouts may apply
For both above rates a valid membership card
must be presented on check in
Valid in all participating Hotels in Asia Pacific and cannot be combined with any other discount or promotional rate

Additional Card Benefits
BENEFITS VALID ONLY AT FULLY PARTICIPATING HOTELS TERMS & CONDITIONS

Certificates COMP NIGHT VOUCHER
1 x comp night to be used at any of the fully participating Thai Hotels

SGS/WGS/LMBKK
Comp Night Voucher applicable for Fri, Sat, Sun only

ROSH/Krabi/LMCM
No restriction all week

Hua Hin and Pattaya:
Not valid Friday, Saturday & Public Holidays. For all other nights must
pay one night to get one night free

SGLP/LMCR/LMKL
Must pay for 1 night to use free night

DINING VOUCHERS
1 x comp lunch or dinner meal for 2 up to value of Baht 2000 at any participating
outlet at Le Meridien BKK

1 x comp lunch or dinner meal for 2 up to value of Baht 2000 at any participating
outlet at Le Meridien Chang Mai

1 x comp lunch or dinner meal for 2 up to value of Baht 2000 at any participating at Le Meridien Chiang Rai

1 x comp lunch or dinner meal for 2 up to the value of baht 2000 at any
participating restaurant at Le Meridien Khao Lak Beach Resort & Spa

1 x comp lunch or dinner meal for 2 up to the value of Baht 2000 at any
participating outlet at ROSH (excluding Sunday Brunch Buffet).

1 x comp lunch or dinner meal for 2 up to value of 2000 Baht at Bird's of
Paradise at Sheraton Grande Laguna Phuket

1 x comp lunch or dinner meal for 2 up to value of Baht 2000 at any participating
outlet at Sheraton Grande Sukhumvit BKK (excluding Sunday Brunch Buffet)

1 x comp lunch or dinner meal for 2 up to value of baht 2000 to be used at any
participating restaurant at Sheraton Hua Hin

1 x comp lunch or dinner meal for 2 up to value of Baht 2000 at any participating
outlet at Sheraton Krabi Beach Resort

1 x comp lunch or dinner meal for 2 up to the value of Baht 2000 at any
participating restaurant at Sheraton Pattaya Resort.

1 x comp lunch or dinner meal for 2 up to value of Baht 2000 at any participating
outlet at Westin Grande BKK (excluding Sun Brunch Buffet)

Voucher is non transferable & can be used only by member
or partner.
Must present membership card with voucher.
This voucher has no cash value.
Valid for one time use & for 2 persons.
Cannot be used in conjunction with any other special
programme or discount.
Not to be used during special dinner/events
Certificates BENEFITS VALID ONLY AT FULLY PARTICIPATING HOTELS CONT. Block Out Dates
FIXED RATE ACCOMMODATION VOUCHERS

1 x fixed rate coupon for up to 4 nights consec. stay in a DELUXE room at Baht 3500 NET per night EXC. breakfast at Le Meridien Chang Mai LMCM: 28 Dec 2009 – 06 Jan 2010

1 x fixed rate coupon for up to 4 nights consec. stay in a STANDARD room at
Baht 3500 NET per night EXC. Breakfast at Le Meridien Chang Rai Blackout Dates: LMCR: 23 DEC 08 to 3 JAN 09

1 x fixed rate coupon for up to 4 nights consec. stay in a DELUXE room at Baht 3500 NET EXC. breakfast per night at Le Meridien Khao Lak Blackout Dates: Khao Lak: 22 Dec 08 - 10 Jan 09 and 10 Apr -18 Apr 09
and 22 - 31 Dec 09

1 x fixed rate coupon for up to 4 nights consec. stay in a VISTA room at Baht
4000 NET per night EXC. breakfast at Le Meridien BKK Blackout Dates:
LMBK: 28 Dec 09 – 03 Jan 2010

1 x fixed rate coupon for up to 4 nights consec. stay in a DELUXE room at Baht 4000 NET per night EXC. breakfast at Royal Orchid Sheraton BKK Blackout Dates: Rosh: Loy Kratong & New Year's Periods

1 x fixed rate coupon for up to 4 nights consec. stay in a SUPERIOR room at
Baht 4000 NET per night INC. of 2 buffet breakfasts at Sheraton Krabi
Beach Resort Blackout Dates: SKBR: 20 Dec 2008 - Jan 10, 2009, 20 Dec 2009 - Jan 10, 2010, and Public Holidays (local & International)

1 x fixed rate coupon for up to 4 nights consec. stay in a STANDARD room
at Baht 4500 NET EXC. Breakfast per night at Westin Grande Sukhumvit
BKK Blackout Dates: Westin BKK: New Year's Eve

1 x fixed rate coupon for up to 4 nights consec. stay in a GARDEN VIEW room
at Baht 4600 NET per night (room only). COMPLIMENTARY upgrade to
LAGOON VIEW room if used between 16 April to 31 October 2009, subject to availability Blackout Dates: S. Hua Hin: 20 Dec 08 - 07 Jan 09; 23 - 31 Jan 09; 10 -15 Apr 09; 18 Dec 09 - 9 Jan 10

1 x fixed rate coupon for up to 4 nights consec. stay in a LAGOON room at
Baht 5000 NET per night INC. of daily breakfast for 2 at Birds' of Paradise
restaurant at Sheraton Grande Laguna Phuket Blackout Dates: SGLP: 21 Dec 08 - 15 Jan 09, 22 - 28 Jan (CNY) 4-19 April 09 (Easter). Public Holidays 21 Dec 09 - 15 Jan 10

1 x fixed rate coupon for up to 3 nights consec. stay in a DELUXE room at Baht 5000 NET EXC. Breakfast per night at SHERATON GRANDE SUKHUMVIT SGS: Valid only on Friday, Saturday and Sunday nights

1 x fixed rate coupon for up to 4 nights consec. stay in a STANDARD room at
Baht 5000 NET EXC. breakfast per night at Sheraton Pattaya Resort Pattaya: Blackout Dates: Long weekends & Public Hols

SPA VOUCHERS
1 X 30% off spa treatment at Le Meridien Bangkok
1 X 30% off spa treatment at Le Meridien Chang Mai
1 x 30% off spa treatment at Le Meridien Chang Rai Resort
1 x 30% off spa treatment at Le Meridien Khao Lak
1 x 30% off spa treatment at Royal Orchid Sheraton
1 x 20% off spa treatment at Sheraton Grande Laguna, Phuket
1 x 30% off spa treatment at Sheraton Grande Sukhumvit
1 x 30% off spa treatment at Sheraton Hua Hin
1 x 30% off spa treatment at Sheraton Krabi resort
1 x 30% off spa treatment at Sheraton Pattaya resort
1 x 30% off spa treatment at Westin Grande Sukhumvit, Bangkok

Has no cash value.
Exclusive of 10% service charge & Govt. Tax.
Cannot be used with any other discount or offer.
Can only be used by member or partner.
Must present card at time of usage.
Subject to room availability.
All Spa vouchers are not valid for signature treatments
BENEFITS VALID ONLY AT FULLY PARTICIPATING HOTELS CONT. TERMS & CONDITIONS

NOMINATION CASH VOUCHERS
Nomination
Benefits
For every nomination who successfully joins member will receive a voucher for
400 Baht to be used at any participating restaurant at any of the participating
Hotels in Thailand.
Can be used together with card discount.
Cannot be used in conjunction with any other voucher or
special promotion.
Only 1 cash voucher to be used per visit.

OverseasBenefits

Valid at 98 Hotels through Asia Pacific for dining & Accommodation plus 37
Hotels in EMEA.
Please check membership pack for overseas Hotel list.
For overseas dining check with relevant Hotel for any block our dates.

Corporate Benefits

Buy 5 membership packs get 6th package free
Membership Price for all members Baht 7,900
For new members and first year renewing members if member wishes to take a supplementary card there will be a charge of Baht
1000 extra.
For renewal members renewing and entering their 3rd year they will receive supplementary card for free

Are the stays using these certs valid for earning stay credit and points?

Are the stays using these certs valid for earning stay credit and points?

I have had them credited in the past. I have had to email for credit but always had them credited in the past.

Are the stays using these certs valid for earning stay credit and points?

Dear yosithezet,

Are you referring to the accomodation vouchers? I would advise that if they are non-complimentary Starwood Privilege vouchers, they should be eligible for stay credit.

However, knowing that its better to get a confirmed answer, I would encourage you to contact Customer Care to double check again.

apguest.forum@starwoodhotels.com

Dear yosithezet,

Are you referring to the accomodation vouchers? I would advise that if they are non-complimentary Starwood Privilege vouchers, they should be eligible for stay credit.

However, knowing that its better to get a confirmed answer, I would encourage you to contact Customer Care to double check again.

apguest.forum@starwoodhotels.com

I'm talking about the vouchers such as the one detailed below from the initial post on this thread..

When you say Customer Care are you talking about, for instance, calling up the Plat Concierge line or is there some other group I should call to ask?


FIXED RATE ACCOMMODATION VOUCHERS

1 x fixed rate coupon for up to 4 nights consec. stay in a DELUXE room at Baht 3500 NET per night EXC. breakfast at Le Meridien Chang Mai LMCM: 28 Dec 2009 – 06 Jan 2010

I'm talking about the vouchers such as the one detailed below from the initial post on this thread..

When you say Customer Care are you talking about, for instance, calling up the Plat Concierge line or is there some other group I should call to ask?

The example you have given should be eligible. And you can call up Platinum Concierge to enquire regarding such information. I am very sure they would be able to help you.

For example, my colleagues in Customer Care Department(Singapore, no PC here) are able to help me with your enquiries.

apguest.forum@starwoodhotels.com

Thanks to y'all for bringing this to my attention. I've joined and got my membership number. Now just waiting for the welcome packet.

I got the package in the mail today. I was very happily surprised to see that in addition to the advertised vouchers there is also one for a SGD240/260 (depends on date) weekend rate at the Singapore Sheraton Towers. ^

Without y'all I'd have never heard of Starwood Privilege and not been able to save so much on the food and beverages or ... :)

yosi, some questions regarding the Starwood Privilege. Did you have the Thailand Starwood Privilege card? Or did you use another country's card? Here is what I got from SP

Dear Valued Customer,

Thank you for your interest in Starwood Privilege. Please find attached a copy of our benefit, participating hotels and an application form Year 2009.

Should you have further questions please do not hesitate to contact me. (for the person who have resident in Thailand only)

Membership fee is 7900 THB net per year.

Yours sincerely,

Ms Jenny
Starwood Privilege Thailand

Does this mean that I have to be a resident of Thailand to get the Thai Starwood Privilege card?

Also, were the rates offered here https://www.starwoodhotels.com/promotions/promo_landing.html?category=GENDRE_R better than the Starwood Privilege accommodation rates? I went through the Starwood Privilege accommodation booking and although most offer free breakfast in the room rate, it doesn't reflect so when clicking on room discription/amenities in the next step!

Any thoughts? What was your preference?

Any help will be greatly appreciated.

yosithezet, some questions regarding the Starwood Privilege. Did you have the Thailand Starwood Privilege card?

I do have a Thailand SP card.


Does this mean that I have to be a resident of Thailand to get the Thai Starwood Privilege card?

That is what it means.

Also, were the rates offered here https://www.starwoodhotels.com/promotions/promo_landing.html?category=GENDRE_R better than the Starwood Privilege accommodation rates?

They were not better than the voucher rates. The voucher rates included all taxes so even if the ZxR/ZxH rates were better, you have to add in the taxes and the inflexible, prepaid nature of those rates.


I went through the Starwood Privilege accommodation booking and although most offer free breakfast in the room rate, it doesn't reflect so when clicking on room discription/amenities in the next step!

The voucher rates are typically cheaper than the rates you are getting with the vouchers. The difference is that I could only up to 4 consecutive nights with the voucher at an individual property. So at the LM KL I used the voucher for 4 nights and then a Z3R for 3 nights. The Z3R was cheaper than booking the rate on the SP booking site.

I did a lot of comparisons and rebooking in the months leading up to the trip. I even screwed up royally as I had booked the Z3R after the cancellation dates for some C&Ps had passed. I was lucky in that my earlier emails with the Asst. Manager made my intentions clear and they were willing to waive the cancellation restrictions.

Some examples:


StarPriVo Z3x Z4x Z5x
LeM KL 3500 5214 6600 6930
LeM CM 3500 3354 3948.75 n/avail
LeM CR 3500 3900 4387.5 n/avail


The above prices take into account the average price per night with taxes. The only time that the voucher wasn't the best rate was Z3x at LeM CM. However, in the end I only needed 2 nights so I didn't use it in the end. As for breakfast, because of the SPG Plat status, my wife and I received breakfast. That just left the kids and that was included for us in each property other than the LeM CM which is documented above.

yosi, some questions regarding the Starwood Privilege. Did you have the Thailand Starwood Privilege card? Or did you use another country's card? Here is what I got from SP

Dear Valued Customer,

Thank you for your interest in Starwood Privilege. Please find attached a copy of our benefit, participating hotels and an application form Year 2009.

Should you have further questions please do not hesitate to contact me. (for the person who have resident in Thailand only)

Membership fee is 7900 THB net per year.

Yours sincerely,

Ms Jenny
Starwood Privilege Thailand

Does this mean that I have to be a resident of Thailand to get the Thai Starwood Privilege card?

Also, were the rates offered here https://www.starwoodhotels.com/promotions/promo_landing.html?category=GENDRE_R better than the Starwood Privilege accommodation rates? I went through the Starwood Privilege accommodation booking and although most offer free breakfast in the room rate, it doesn't reflect so when clicking on room discription/amenities in the next step!

Any thoughts? What was your preference?

Any help will be greatly appreciated.

I am also a Starwood Privilege member. These programs are offered in various parts of the world but I like the Thai one best. The is THB7900 and they will sell it to anyone.

On top of the Dining and Accommodation discount benefits, you receive about 30 vouchers. This year it is THB2000 free dining vouchers at each Thai Starwood property. If you visit Thailand regularly, this pays for the card, alone as you get 8000bt of fod in Bangkok, plus another 20000bt around Thailand.

There are fixed rate vouchers at most Thai hotels which are good value in high season and a bunch of other discount spa and party vouchers.

The last voucher is 1 free night at a partiipating (most) Thai property. This clearly says that you must show your Thai residency status or ID card but I have received this benefit from the Westin BKK and Sheraton Pattaya and I am not a resident. In the worst case, the Privilege office is in the Westin and they will always honour the voucher. If not, call Jenny.

Hope that helps.

I do have a Thailand SP card.

...

The voucher rates are typically cheaper than the rates you are getting with the vouchers. The difference is that I could only up to 4 consecutive nights with the voucher at an individual property. So at the LM KL I used the voucher for 4 nights and then a Z3R for 3 nights. The Z3R was cheaper than booking the rate on the SP booking site.

...

I did a lot of comparisons and rebooking in the months leading up to the trip. I even screwed up royally as I had booked the Z3R after the cancellation dates for some C&Ps had passed. I was lucky in that my earlier emails with the Asst. Manager made my intentions clear and they were willing to waive the cancellation restrictions.

I am also a Starwood Privilege member. These programs are offered in various parts of the world but I like the Thai one best. The is THB7900 and they will sell it to anyone.

...

There are fixed rate vouchers at most Thai hotels which are good value in high season and a bunch of other discount spa and party vouchers.

The last voucher is 1 free night at a partiipating (most) Thai property. This clearly says that you must show your Thai residency status or ID card but I have received this benefit from the Westin BKK and Sheraton Pattaya and I am not a resident. In the worst case, the Privilege office is in the Westin and they will always honour the voucher. If not, call Jenny.

Hope that helps.

Thank you yosithezet & RichardKopf for your help here.

I just received the nice little Starwood Privilege membership packet :)

I do, however, have another quick question: How do you book rooms using these vouchers? Phone, online, or in-person? Maybe a silly question but I can't find any instructions in the packet on how to use the accommodation vouchers.

Thank you again, you guys are awesome ^

Thank you yosithezet & RichardKopf for your help here.

I just received the nice little Starwood Privilege membership packet :)

I do, however, have another quick question: How do you book rooms using these vouchers? Phone, online, or in-person? Maybe a silly question but I can't find any instructions in the packet on how to use the accommodation vouchers.

Thank you again, you guys are awesome ^

I just email the woman who sent you the packet. She's taken care of all of my requests within a day or two. You could also register for their website and use the phone numbers there to make reservations.

http://privilege.starwoodhotels.com/

Probably best if we move the questions about the program to http://www.flyertalk.com/forum/starwood-preferred-guest/900174-starwood-privilege-thailand.html

I got the package in the mail today. I was very happily surprised to see that in addition to the advertised vouchers there is also one for a SGD240/260 (depends on date) weekend rate at the Singapore Sheraton Towers. ^

Got my welcome pack too. However it did not incl. a voucher for the Singapore location.

Other than that the card should save me bucket loads of bahts ! :D

Dear yosithezet,

Are you referring to the accomodation vouchers? I would advise that if they are non-complimentary Starwood Privilege vouchers, they should be eligible for stay credit.

However, knowing that its better to get a confirmed answer, I would encourage you to contact Customer Care to double check again.

apguest.forum@starwoodhotels.com

I did a search and read several pages but I am still not clear on the voucher for a free one nights stay. Does this count towards status? I am guessing the answer is no after reading the non-complimentary distinction above although I see maybe there is some confusion since a confirmed answer is suggested. Does anyone have a confirmed answer?

I did a search and read several pages but I am still not clear on the voucher for a free one nights stay. Does this count towards status? I am guessing the answer is no after reading the non-complimentary distinction above although I see maybe there is some confusion since a confirmed answer is suggested. Does anyone have a confirmed answer?

In my experience a complimentary voucher does not count for stay credit etc but a discounted rate voucher does.

It isn't a Free Night being given by Starwood or SPG so perhaps it would count similar to how the SPG Flights gives you EQMs although for you it was 'free'. I'm doubtful of this being the case, however. I haven't used mine yet but if I use it for a solitary night then I'll report back.

In my experience a complimentary voucher does not count for stay credit etc but a discounted rate voucher does.

Thanks for the quick reply. When I joined I was asked if I lived in Thailand and I replied that I had a residence in Thailand and in Canada and I travel back and forth between the two. I was told that was good enough. When reading about the program I noticed someone was asked for a work permit when they tried to use the voucher. I do not work in Thailand so I have no work permit. I usually don't even bother with a visa since I am in and out of Thailand so often. Am I likely to have a problem trying to use this voucher?

It isn't a Free Night being given by Starwood or SPG so perhaps it would count similar to how the SPG Flights gives you EQMs although for you it was 'free'. I'm doubtful of this being the case, however. I haven't used mine yet but if I use it for a solitary night then I'll report back.

Thanks, I'll do the same when I use mine.

Thanks for the quick reply. When I joined I was asked if I lived in Thailand and I replied that I had a residence in Thailand and in Canada and I travel back and forth between the two. I was told that was good enough. When reading about the program I noticed someone was asked for a work permit when they tried to use the voucher. I do not work in Thailand so I have no work permit. I usually don't even bother with a visa since I am in and out of Thailand so often. Am I likely to have a problem trying to use this voucher?

In the trip report in my signature you'll notice I used the vouchers for the specially priced stays at 3 different properties and was not asked for a work permit. The experience you are referring to happened at the ROS but I have never stayed at the ROS.

Thanks for the quick reply. When I joined I was asked if I lived in Thailand and I replied that I had a residence in Thailand and in Canada and I travel back and forth between the two. I was told that was good enough. When reading about the program I noticed someone was asked for a work permit when they tried to use the voucher. I do not work in Thailand so I have no work permit. I usually don't even bother with a visa since I am in and out of Thailand so often. Am I likely to have a problem trying to use this voucher?

I have never had a problem but I check in with my wife who is a Thai national so......I have never been questioned. I would push back on anyone asking fora work permit. You do not need a Thai work permit to get this card. If you have the card then the hotel should not question beyond that in my opinion.

In the trip report in my signature you'll notice I used the vouchers for the specially priced stays at 3 different properties and was not asked for a work permit. The experience you are referring to happened at the ROS but I have never stayed at the ROS.

Ahhh, ROS. Well, I have never stayed at the ROS but have used my vouchers there (for dinging) and let me tell you they will try to find a way to make a 2000baht voucher worth about 500baht if they can. So, it would not surprise me if someone had that experience there.

Thanks again mcgahat and yosithezet for your help.

I thoroughly enjoyed your trip report yosithezet and that is what led me to join the Privilege progam.

I'm SPG Platinum and Thailand Starwood Privilege member. On 30Aug, I used a free weekend night at SGS. I received 500 point platinum amenity and grande suite upgrade but no stay credit. On 31 Aug, I used a Starwood Privilege free night voucher at Sheraton Pattaya. I'm a very regular guest but there was no issue using the voucher as a foreign national on visitor visa. I got the Deluxe Pavilion upgrade but no status or points, as expected. I did check the 500 point platinum amenity there too, but I expected that anyway as there were 7 paid nights, as well.

Hi,

I'm a long time lurker, first time poster, so be easy on me.

I'm planing to use fixed rate voucher at Le Meridien Chiang Mai and Chiang Rai, but I also want these to be elegible stays to qualify for SPG MasterCard free weekend promotion.

I made some calls directly to both hotels.
LM CM firmly denied stay eligibility if using voucher.
LM CR seemed to be confused at first, but finally said that it would NOT be eligible.

Reading other people comment regarding eligible stay make me uncertain of the situation.

It seems to me that if booking was made by calling Starwood reservation and mention rate code SPVOC1 as stated on the back of voucher, it should be eligible.

Any suggestion?

Thx,

Hi,

I'm a long time lurker, first time poster, so be easy on me.

I'm planing to use fixed rate voucher at Le Meridien Chiang Mai and Chiang Rai, but I also want these to be elegible stays to qualify for SPG MasterCard free weekend promotion.

I made some calls directly to both hotels.
LM CM firmly denied stay eligibility if using voucher.
LM CR seemed to be confused at first, but finally said that it would NOT be eligible.

Reading other people comment regarding eligible stay make me uncertain of the situation.

It seems to me that if booking was made by calling Starwood reservation and mention rate code SPVOC1 as stated on the back of voucher, it should be eligible.

Any suggestion?

Thx,

I have an email from January '09 from the woman that used to run Starwood Privilege in Bangkok stating explicitly that the fixed rate voucher would count for stay and night credit.

Are the various fixed-price vouchers eligible for earning SPG points and stays? In order words, if I use the 'fixed rate coupon for 3 nights in the Le Meridien Chang Mai for 3500 THB will I SPG points for the money spent and an SPG stay and 3 SPG nights towards elite qualification?

About our fix rate voucher you will receive for the SPG point as a night
that you stay and only one stay for SPG

I have an email from January '09 from the woman that used to run Starwood Privilege in Bangkok stating explicitly that the fixed rate voucher would count for stay and night credit.

Thanks for the quick reply. I also got the email from Starwood Privilege CSR today that the fixed rate voucher would be eligible for stay and night credit.

How do I sign up for the Thailand Starwood Privilege Card? Is there a specific Thailand website? Link please. The generic link (http://privilege.starwoodhotels.com/) does not mention anything about the THB7900 fee. And if I click on "Join Now" and fill out the form, how do they know which country I'm interested in?

How do I sign up for the Thailand Starwood Privilege Card? Is there a specific Thailand website? Link please. The generic link (http://privilege.starwoodhotels.com/) does not mention anything about the THB7900 fee. And if I click on "Join Now" and fill out the form, how do they know which country I'm interested in?

Drop me a PM with an email address and I'll provide you with the forms and explain the process.

I am a multi-year SP Thailand member and usually enjoy the offered benefits, especially when compared with a membership bought elsewhere.

This year, due to low occupancy, I have encountered occasions where I could not use meal vouchers as restaurants were closed. For example, during a four night stay in Phuket, we were turned away the first night, went off-property the second, and turned away again the next 2 nights. Every night (3 out of 4) we tried to take advantage of the meal at Birds of Paradise, the restaurant was closed. I feel that I have been disallowed use of benefits promised. It's not a big deal, but a contract is a contract.

My email of complaint has not rendered a response.

Any opinions?

Thanks in advance.

Every night (3 out of 4) we tried to take advantage of the meal at Birds of Paradise, the restaurant was closed.

I don't think you were missing anything...
We drove from the Le M to Laguna (in the rain) to use our Birds of Paradise voucher and the buffet they had that night was not good at all. There was no ala carte option either.
Nowhere near the quality of any other of the voucher resturants.

I just received my 2010 pack.

Previously Thai hotels offered a 2000 baht voucher for a meal at each hotel.

In 2010 you receive 2 x 1000bt vouchers, which at first thought, sounds much more flexible, until I read that each voucher must be used by a minimum of 2 people.

1000bt nett (as the Thais put it) is actually 850bt of menu pricing plus the 17.7% which means 2 people have to eat for 850bt. While this is possible and you may be able to get 2 courses at some properties, some are limited to certain restaurants (the buffet restaurant) and I have not seen a Starwood buffet for only 425bt. - usually 700-1000bt.

My issue here is that the voucher says, "Complimentary Lunch or Dinner Meal for Minimum of 2 persons, at..... and you can't get a complimentary meal, just a discount of 1000bt off the bill.

This isn't terrible, but as I've said elsewhere, most Starwood restaurants are average, at best, and I doubt I would pay 700 or more baht just so my partner can eat free. I think this is kind of rude, as the benefits don't seem greater than those offered by the card, itself.

Does the LM Phuket still participate in this programme ?

Cant find it on the official website anymore .......

Does the LM Phuket still participate in this programme ?

Cant find it on the official website anymore .......

According to the information I have received, it is no longer participating in the program since two years ago.

Let me confirm again.

apguest.forum@starwoodhotels.com

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

Does the LM Phuket still participate in this programme ?

Cant find it on the official website anymore .......

I stayed there in Feb and they did not...

[QUOTE=RichardKopf;12959189]
In 2010 you receive 2 x 1000bt vouchers, which at first thought, sounds much more flexible, until I read that each voucher must be used by a minimum of 2 people.
QUOTE]

This discriminates against those of us who have trouble finding a date. :(

This discriminates against those of us who have trouble finding a date. :(

If you can't find a date in Thailand....well, that's just sad.

Sad indeed!

My Privilege expired in October and I requested membership info from the Privilege website AND e-mailed Ms. Jenny regarding renewal. So far, it has been over a week with no reply.
I need to have the kits mailed to me in the USA as my "Thailand address" is changing ;)
Does anyone have a direct e-mail or some advice on how to expedite this. I need to get my membership materials by mid Feb.

My Privilege expired in October and I requested membership info from the Privilege website AND e-mailed Ms. Jenny regarding renewal. So far, it has been over a week with no reply.
I need to have the kits mailed to me in the USA as my "Thailand address" is changing ;)
Does anyone have a direct e-mail or some advice on how to expedite this. I need to get my membership materials by mid Feb.

The person you emailed is no longer working there. I'll PM you the contact details of the person that is currently running the program.

My Privilege expired in October and I requested membership info from the Privilege website AND e-mailed Ms. Jenny regarding renewal. So far, it has been over a week with no reply.
I need to have the kits mailed to me in the USA as my "Thailand address" is changing ;)
Does anyone have a direct e-mail or some advice on how to expedite this. I need to get my membership materials by mid Feb.

Ms. Jenny has left the Thailand office couple of months ago. This may explain why you did not receive any response.

How about you drop me a PM with your full name and email details and I will forward it to my colleagues in the regional Starwood Privilege department for follow up?

apguest.forum@starwoodhotels.com

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

Sorry if this is a dumb question, but why the need for PM secrecy? I was going to post Desmond's email until I saw that the last 2 posts wanted PMs.

Although SP Thailand is not a Starwood company, I can't see the harm in posting contact details.

Sorry if this is a dumb question, but why the need for PM secrecy? I was going to post Desmond's email until I saw that the last 2 posts wanted PMs.

Although SP Thailand is not a Starwood company, I can't see the harm in posting contact details.
Posting the personal details of an employee violate the TOS of FlyerTalk.

Sorry if this is a dumb question, but why the need for PM secrecy? I was going to post Desmond's email until I saw that the last 2 posts wanted PMs.

Although SP Thailand is not a Starwood company, I can't see the harm in posting contact details.

Can we post yours to the internet for the spam-bots to gather up? You will love all the spam. :D

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Can we post yours to the internet for the spam-bots to gather up? You will love all the spam. :D

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Sorry William, but your sarcastic response is both unwarranted and surprising since every one of your posts has your email address in it.

I just received my 2010 pack.

In 2010 you receive 2 x 1000bt vouchers, which at first thought, sounds much more flexible, until I read that each voucher must be used by a minimum of 2 people.



Richard's analysis seems very accurate, except that I disagree with the ultimate conclusion. We ended up ordering 3 different dishes and stuffing ourselves to get up to 1000 Baht. So we're getting twice as much as if we had a single 2000-baht voucher. Also, if you do want something expensive like a steak or the 7xx Baht buffet at the SGS, then at least you do get 50% off the part of your food bill that exceeds 1000 baht.

I agree that the restaurant food is fairly mediocre, on average. A 1000-baht meal is roughly equivalent to what might cost 400 baht elsewhere. Plus, it doesn't cover drinks, which have an even higher markup than the food (say, 140 baht for a coke). Yes, you do get 20% off drinks, so that will cancel out the tax and service charge. Personally, I just order water (sometimes free if you ask for naam-blau).

Although the tax and service charge are covered by the voucher, they sometimes hand you a check with the line "Additional tip _____". If you're below the 1000 Baht mark, I suppose you could just fill the in rest with the tip. If I'm over 1000 baht, I'll zero it out, but it annoys me to have to do so.

There apparently is some Starwood policy that they won't wrap food to take home. However, they let us do it anyways. There's nothing on the voucher that prohibits this, so I think you might win an argument with the manager. And, of course, I doubt that they will physically block you from shoving the food into your own baggie or box. :)

Despite some of the minor annoyances, I think Starwood Privilege is a valuable program, especially if you'll be visiting at least 3 of the destinations outside Bangkok during the year. It's a good excuse to get out and explore different locales.

Sorry William, but your sarcastic response is both unwarranted and surprising since every one of your posts has your email address in it.

Missed the :D, I guess. :) But, it shouldn't be surprising because I know of where I speak. You would not believe the volume of spam I get to that email address, but it is published here nonetheless as a courtesy to folks like you.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com