American Express Membership Rewards - Centurion France Traveller Service Experiences

i´m the only one with problems with the centurion hotline in france?
i´m thinking about to send a letter to the directors and would like to know
if there are more experiences (good and bad) with the traveller service.

Thanks for your time
cascone

please explain what kind of problems you have with them..

examples:

no call back
i was in hotels and noticed that i´m without reservation
very slow and not customer oriented (if i call account services there are very customer oriented)
not answering the phone
i travel outside france, french centurion travelservice is not able to communicate with the hotels
i´m not feeling like a customer there

if i have any problem with stolen cards or when i lost my cards and needed money in china, they was very good, but the traveller service is :-((((

examples:

no call back
i was in hotels and noticed that i´m without reservation
very slow and not customer oriented (if i call account services there are very customer oriented)
not answering the phone
i travel outside france, french centurion travelservice is not able to communicate with the hotels
i´m not feeling like a customer there

if i have any problem with stolen cards or when i lost my cards and needed money in china, they was very good, but the traveller service is :-((((

Are you sure you aren't a member in Germany ? ;)
Sounds exactly what I get form the German Cent team ...

ohh noo!
i´m calling in germany right now, as the service in germany is a lot better! :-)
try out the french hotline if you like, you will love the german team ;-)