Dec 3, 08, 8:08 pm
I recently bought a Marriott Vacation Club International unit in Hawaii - and there have been some issues with the purchase (monetary in nature). Off the record, the manager stated that there was merit to my argument, but on the record she stated that nobody upto the directors in Hawaii could help me.
Can someone forward me (perhaps by private mail) the name and contact information of someone at a high executive position at Marriott who can help me deal with the problem?
I own a couple of MVCI units, but I don't have a contact person to help with your inquiry. I would suggest you check out www.tug2.net and look at the Marriott board there for ideas.
If your problem involves promises made verbally during the sales presentation but they aren't in writing then you won't have much luck contesting this. Timeshare salesman (even the Marriott sales reps) are known for false and misleading information. What counts is what is in the documents you signed.
Is it too late for you to rescind the purchase? If it is too late, then I would suggest spending some time on TUG to figure out how to make the best use of what you have purchased.
Edited to add that I just saw your post on TUG. Hope you obtain a resolution to your problem.
i'd echo the above statement about if it ain't in writing, it ain't gonna happen. I was lied to directly by the sales mgr at the Kauai Marriott, got into a timeshare, and had a hell of a time selling it back to MH(took yrs to finally wrap up).
Might wanna get something documented(phone call times, person(s) talked to, etc), so that if you get nasty and go up the food chain, you show a time frame on this.
You could always start at the top and work down, vs. bottom up.