Travel News - EU introduces email address for passengers in difficulty (source: AFP)

The European Commission on Monday introduced an emergency email address to help travellers affected by strikes, flight cancellations, overbookings and other disruptions to claim their rights.

Inconvenienced travellers can send their queries to passengersrights@ec.europa.eu, and will receive a "concrete and easily accessible service," to help them out, the commission said in a statement.

EU "rules on passenger rights need to be rigorously applied," said EU Transport Commissioner Antonio Tajani.

"The European Commission will provide precise information to those making use of this email address on how to exercise these rights," he added.

Among the cases addressed by the new service are strikes, flight cancellations, prolonged delays and overbooking.

Knowing how easily some airlines (e.g., BA) so easily slip out of being covered by these regulations, I'd be interested to see what effect this actually has.

what is interesting is that EU clearly
wants to emphasize the protection
of consumers, even in case of force majeure