Marriott Rewards (including Ritz-Carlton) - REN Kowloon housekeeping took my comment card

I filled out a comment card for the Renaissance Kowloon, where I am currently staying. I had not yet sent it (by the way, the stay has been less than stellar). Today, arrived back in our room and the comment card (in envelope) was gone (it was upside down on my Hello magazine) and my magazine and other papers were in a stack on the coffe table. Not only do I feel this is a violation of privacy (how dare housekeeping take my papers and stack them when I had them organized how I need to handle - it was mostly work information), but bad CS.

When I arrived in the CL, I was treated much better than I had been all week so I could tell my comments had been read. This is completely inappropriate as I had planned on sending my comments tomorrow (last day of my stay) and why housekeeping thought it was appropriate to go through my items and take this envelope is beyond me. I am seething and feel this is beyond horrible service.

Thanks for letting me rant and looking forward to any comments.

Everything stated in your post happened after your comment card was taken. Could you please share the comments you had written on your comment card? Thx

You should report this incident to Marriott corporate!

Thanks for letting me rant and looking forward to any comments.

Perhaps there has just been a misunderstanding and the housekeeper thought that the comment card was to be taken?

The fact that it appears your comments have been listened to shows that they weren't trying to 'destroy' any complaint you had - but to take action to make it a little better? If the comment card had vanished without trace then it would be more of an issue?

You should always MAIL those comments cards if you actually want them to reach the corporate. There is no excuse for the housekeeping to remove them.

Sometimes I have my papers all over the place and if that happens I normally call the housekeeping to let them know to NOT touch any of them or rearrange them.

Any chance they were trying to helpful by taking the comment card?

How would they know you had you items "organized"? It's their job to "straighten" your room.

Finally, you're upset that your feedback was passed to the people it was intended to influence/change (albeit apparently more directly than you intended)? Isn't correcting the problems the purpose of the feedback in the first place?

Why wouldn't you be ecstatic that the improvements were implemented while you were still around to receive the benefit of better service instead of long after you left the hotel?

:confused::confused::confused:

Any chance they were trying to helpful by taking the comment card?

How would they know you had you items "organized"? It's their job to "straighten" your room.

Finally, you're upset that your feedback was passed to the people it was intended to influence/change (albeit apparently more directly than you intended)? Isn't correcting the problems the purpose of the feedback in the first place?

Why wouldn't you be ecstatic that the improvements were implemented while you were still around to receive the benefit of better service instead of long after you left the hotel?

:confused::confused::confused:

My comment card was in an envelope upside down on top of a magazine. When I got back said magazine was on top of a stack of papers (which were already organized) and comment card (which was intended to be mailed the next morning not left for housekeeping) was gone. Since it was upside down, and was only on one magazine; there really wasn't any straightening to do. The papers they put under the magazine were in another place and were already neatly stacked. There was no reason to put this stack under the magazine.

My comments were that the executive lounge staff was not as helpful as usual. Every morning I had to chase them down to get our table ready; ask for tea; etc. Every evening had to chase them down for drinks. It's never been this way on any other stay. Last night I didn't have this issue. This morning, it was back to normal (in a bad way). Other comment was that the floor in the bathroom was not kept clean. All other comments were positive including some written positive comments. We had already passed along both positive and negative comments to the food and beverage manager. Again, I wanted to mail my letter to the address on the envelope; not have housekeeping take it and use it internally.

Again, I wanted to mail my letter to the address on the envelope; not have housekeeping take it and use it internally.

Surely you requested a replacement comment card, then mailed it?

Surely you requested a replacement comment card, then mailed it?

You betcha :)

Sometimes house-keeping will pick up your comment sheet. I know they would do it only after you have departed. I know this because I received an email from a director of guest relations from the hotel (not this Ren), thanking me for the feedback.

As to the Ren Kowloon, my own experiences had been nothing short of being super, especially the CL staff. I would hate to see the service going downhill. Did you note the names of the CL staff?

Sometimes house-keeping will pick up your comment sheet. I know they would do it only after you have departed. I know this because I received an email from a director of guest relations from the hotel (not this Ren), thanking me for the feedback.

As to the Ren Kowloon, my own experiences had been nothing short of being super, especially the CL staff. I would hate to see the service going downhill. Did you note the names of the CL staff?

Yes, surprisingly it is the two usual people working there. I'm not sure why the service was so poor this trip. It was unusual. It was busy, but not so busy that they couldn't keep up. The only thing I will say is that they were always working so it could be that they were working too many hours. I agree - my prior experiences have always been excellent.

I hope that your unfortunate experience at Ren Kln is not a pattern of poor service. I love this property primarily because of its service and treatment for Plats. Not to mention its perfect location.
Would like to hear more post about FTers recent stays.
That said, JW is still my preferred hotel in HK, given if I was on corporate expense.:p

I think you're overreacting.

Chill out, it ain't the end of the world.

If really concerned about feeback card, send another one or mail a letter.

As far as your stack of papers/mags goes, was probably just maid tidying up a bit.

In future, if papers layout is critical, leave a note near them specifying 'no touch'.