Starwood Preferred Guest - Westin Copley Place - no hot water - twice today

Boston MA

Around 8:00 noticed only tepid water. Message light flashing on phone, checked VM to listen to Manager's apology that boiler problem meant no hot water - was being worked on and should be rectified in about 15 mins. Had shower about 8:30 and still cold, then went hot half way through much to my distress at getting scalded.

Full marks for getting it rectified within a reasonable range of the estimate, but then this evening it went off again. This time no messages, and complaint to front desk resulted in copious apologies and possible 1k starpoint bonus. Interested to know how this ranks in comparison to others experiences?

Cheers

I have been their a few times. One time I was charged twice, and the other my room was filthy (hadn't even been looked at by the maids). The employees were super nice both times though.

I am in Boston usually once a month, and I prefer the Westin Boston Waterfront, both for location, and it is usually cheaper than Copley Place.

A few months back I had a lack of water pressure at the Sheraton Atlanta and got 2500 points + a room across the hall.

Happened to me once at a non-SPG property. Front desk mgr refunded me 50% of room price. Logic: I pay for a bed and shower. How nice the bed, how nice the location, how "heavenly" the shower, SPG points, my status, etc is icing.

The main function of a hotel is a clean bed and a hot shower. They provided only a bed.

Along with missed wake-up calls, lack of hot water ranks as one of my "Some people think it's a big deal and some don't," pet peeves. They're both a big deal to me. I think a 50% discount (or the equivalent in SPG points) is fair compensation.

Mike