US Airways | Dividend Miles (Pre-Merger) - Using 'credit' from cancelled flight
Oct 1, 08, 1:58 pm
Last spring I made a booking on the USAir website for a non-refundable ticket. My plans fell apart, but I cancelled the flight before the day and thus got a credit to apply -- with, of course, a $100 change fee -- to future travel, within one year from the original purchase date. OK, fair enough. Now I'm looking to use that 'credit'. The US website lets me 'modify' the earlier, cancelled, reservation. Again, OK. BUT ... my question is .. do I have to go directly through US (either online, on the phone or in person) to apply the 'credit' to my next booking, or is there some way to enter it in Expedia or _any_ of the other online booking services? If so, how? Thanks.
This answer isn't based on experience with US, but based on experienced with canceled reservations on UA, NW, and DL:
Since this isn't a "credit' with the airline, but is actually a change to an existing reservation, you need to do that change directly with the airline.
While it can be frustrating to pay a change fee and the difference in fare, it's still great that airlines allow this on a ticket dubbed "non-refundable"
Oct 1, 08, 9:54 pm
This answer isn't based on experience with US...Oh.
Since this isn't a "credit' with the airline, but is actually a change to an existing reservation...Well, yes ... which is why I put the term 'credit' in inverted commas. US calls it 'unflown value', actually, which sounds pretty much like a 'credit' to me.
While it can be frustrating to pay a change fee and the difference in fare...Not at all. I have no problem with paying a change fee and the difference in fare.