Emirates Skywards - EK413 in F and some points about the service




edy4eva
Sep 9, 08, 8:16 pm
I have not been able to go online for a while now; busy with a pile of stuff.

A quick report on my recent flight (SYD-DXB) and (DXB-DAM) both in F.
Firstly, the seat in the suite is NOT a flat bed, the footrest goes up so much as 10 degrees less than the horizontal.


The seat pitch (measuring from inside the armrests) is a mere 50CM.

Compare that with the skycruiser seat, which goes FULL FLAT, and has a generous 55/60CM width, 70CM when reclined, and 80CM if you measure from the wall to the small mini wall between the seats; speaking of which, rather annoying if you are travelling with a partner (it does not go down fully), great if you want privacy.

Remembering the flight I took from SYD, I arrived 90 minutes prior to departure time to find EK counters clear as a whistle (from passengers) except for the F counter which was occupied by apperantly J class op ups. When they saw me, they were asked to move to the next counter.

Check in was effortless; the large item I had though, required that I carry it to the last counter where a special trolley was supposed to be waiting for such items (bit disapointing when you expect these sort of things should be handled by staff). The trolley wasn't there and the item was taken by the check in staff close to that area; he promised it will be loaded on the flight (felt shaky about this though as I walked past the duty free and saw him place it next to his counter away from the belt and everything else.

Anyhow, back to check in, I was told there are 6 passengers in F (including 3 paid, and 3 op ups) and was told that this could go up by the time we depart.

The lounge was packed, I estimated more than 50 passengers (lost count actually beyond 20) but anyhow. I had few minutes to take a quick shower and a soft drink (which I carried on with me to the plane as we were called to board as I was about to go under the water).

After I settled into the 2A seat, I notied that the flowers were dead, and that the seat lacked some of its amenties, like the refresher pack, and the headphones. So I jumped to the next seat and grabbed them myself.

As we were waiting, the 6 vacant seats in F became occupied (suddenly by the same group that I had seen earlier at check in, and by other passengers who seemed they've come from economy (they were like OMG this is First! probably it was either their first time on this one, or even just oblivious; not wanting to judge their reaction, I noticed they were suprised by the offer of newspapers, coffee, dates, pj's etc etc, as well as their seat which they played with until we were about to push back.

We waited around 35 minutes before pushback, and a further 15 minutes taxiing/waiting before departure (really it felt like forever, specially with the seats being locked to their upright position and having sprinted 300 kms by car earlier I was starving and wanting to kick back and relax).

The flight information page was non working, so could not note our path, nor our ETA, nor head/tail winds etc. But we flew late, and landed just 5 minutes behind so that might mean we had some good tail winds at some stage.

I snoozed off for almost 8 hours combined after having had the dinner which was just bland (with exception of the desert which was as usual superb). I chose the grilled salmon with veggies and something else I can't remember.

Anyhow, I took pictures of the recline, and the mini-suite width; if you want them I could email them to you.

The seat wasn't working properly, the ICE kept on crashing (Can not fast forward), Staff had me waiting almosyt 30 minutes a couple of times waiting for them to reset the seat. Totally unimpressed with that.

I had 2 small suitcases, one that had my laptop, and another larger one which was left in front of my legs for at least 4 hours after being told by the staff: sorry sir, the flight is packed, there is no place whatsoever for this bag, you have to keep your seat partially reclined :mad: Later on, a female staff took it away and suprisingly found a spot in J above 9A/B.

I have plenty more of detail to tell about EK's service (or lack of), I will update this post later on.

By the way, having flown F in the skyrcuiser seats, with only another passenger onboard, I experienced extremely good service and space compared with that on the A345. I will be flying EK418 instead of the EK412 if it means a s/o in BKK and an extra 2 hours, and a later arrival to SYD. Really that was how much Skycruisers were good.

Cheers


roadwarriorafrica
Sep 10, 08, 3:20 am
edy4eva - I have done the Australia (ex. PER/SYD/MEL) - DXB flights in the suites tonnes of times, and agree that the suites are aging and for what we are paying not having seats working (having to be re-set), etc. is unacceptable.

I found that the seats go fully flat, but the cushion mattress is very slipery. Also they do not make your bed up - not acceptbale in 1st.

I have actually stopped flying EK (after 9 years of 1st class), as their service has become haphazard, lounges are always packed, food has gone downhill, and there are too many op-ups.

I am now flying South African / Qantas / Thai.

edy4eva
Oct 9, 08, 5:26 pm
EK418 was miles better; the only faults with the whole trip were:
- Lack of toilettes/showers in BKK, but the lounge staff escorted us to the transit hotel where we took a good shower (at Emirates expense); and
- Delay in luggage delivery upon arrival (first bag arrived within a minute, remaining 3 took 35 minutes!), but the ride booked out of SYD was in Audi A8 (extra luggage went in a statesman). There was a newspaper and a bottle of water waiting for us on the seat, a nice touch. Not sure if this is a standard followed by the operating company or requested by Emirates.

The toilettes in BKK had been out since 22 September, and will not be fixed before mid-November (what the!?)

Flights from DXB and BKK departed and landed ahead of schedule (a first in many years for me). F was packed on the first leg, but had empty 5 seats on the second, allowed us to use the extra seats when dining a la carte (simply left the original seats in bed mode).

Food was fantastic, the crew on both legs were great; they looked a bit tired, got our orders mixed up (and partially forgotten/misunderstood), but no big deal, we were served with a nice smile and a rush to their faults.

Flight pursers on both legs approached us for a lengthy chat and were great by all means.

Now that I have experienced EK's Skycruiser seats, the only improvement I could see is adding a semi-privacy screen between the aisle seats, just like between the normal seats (to allow more privace for when travelling in couples), and also fixing up that annoying privacy screen betwen the seats to go do all the way down.

My STPC in Dubai was in EK wing in Le Meridien, good room, tiny bathroom (the door measured 60cm!). We got vouchers for dinner and breakfast at select restaurants in the hotel, but soon found out we had to be 'dressed' up for the occasion (too bad given we were travelling comfort mode and I had the 3/4rs). We ended up getting the dinner served in the room.

Food was good, the serve size was good, struggling to finish the courses. In the morning we skipped the breakfast to sleep in a bit more.

A note to those getting the S/O in Le Meridien, pack in some trousers if you want to experience the food in the restaurants. Also the vouchers allowed for 15% discount when used in restaurants other than the ones mentioned on it (included Thai, Japanese, Italian, Australian and a Bistro).

Hope this info will help future travellers :)


EK_Flyer
Oct 9, 08, 11:39 pm
Hmm I played around with the F suite on EK432/3 and the seat looked lie-flat (not sure though as i was there for only 5 mins) so would the suite/seat on the 77W be diff from the A340 ?

Thanks for the tip about the trousers , will pack a pair for Dec :)

tinkybelle
Oct 10, 08, 6:25 pm
I also agree that the seat on the VIA BKK is better for sleeping and much more comfy than the 345.
I usually book the 345 direct to save the 2 hrs but have also flown the syd bkk dxb direct without the stopover ad it didnt do me too much damage.
also I agree that the service and food on the via is better.
what is their problem why can they get it right for the price they are now asking!!
the first time I ever flew direct in 2004 the service and food were exceptional. now its like every other first.



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