Trip Reports - Alitalia Magnifica Class v British Airways Club World on the EZE route.




HIDDY
Aug 27, 08, 1:56 pm
My wife and I would be travelling over the Atlantic between Argentina and Europe. British Airways Club World product out and Alitalia’s Magnifica Class product on the return so I thought it would be a good idea to compare the two airlines with contrasting fortunes. Surely it would be a one sided contest?

July 29th
BA246 – 747-400
Seat 64A – Upper deck Club World (Thanks BA1A)
ETD – 12.15


This was to be a flight of three firsts for me – first time in the 747 upper deck cabin, first time in the latest club world seats and my first visit to the new LHR Terminal 5.

Ricardo our driver arrived spot on 7.30am to drive my wife and I on the two hour journey to Ezeiza. It was a dull winter morning and visibility was poor, more appropriate for my native Scotland than my usually sunny adopted home country. I asked him if there would be any problems as the fog can be very bad on the Ruta cinco which stretches across the flat Pampas. With a shrug of his shoulders he confidently replied….”no problem”…..if only he knew then what lay ahead.
Cases stowed and off we went and I anxiously watched every time I saw a heavily laden lorry coming towards us at speed through the gloom, as usual with one or even two headlights not functioning.

Near the town of Mercedes the fog cleared and with the road now becoming a dual carriageway we could relax for the remaining hour of the road journey. Approaching Lujan, Ricardo turned up the volume of the radio to listen to the latest traffic reports and a worried look came over his face. He turned to my wife and said something which I couldn’t quite make out…..she sighed and I asked her what the problem was. “Protesters are blocking the main Autopista which is on our route to Ezeiza resulting in large tailbacks as commuters find alternative routes to work” she translated. Ricardo explained he knew a way round the trouble even though it would mean a bit of a detour. No problem, “we have plenty of time in hand, just relax”……….I had my doubts and wished he would stop saying no problem.

Needless to say as we entered the outskirts of the capital the traffic got worse and it looked as if Ricardo was not the only one with the alternative plan in mind. We eventually ground to a halt, and then crawled along at less than walking pace…..this isn’t looking good I thought to myself. Even although we still had time on our side at the moment, I calculated if it carried on like this we would definitely miss the flight and with it being a miles redemption we would lose the lot…….. I am normally laid back but even I was beginning to panic slightly. Ricardo had stopped saying no problem.

Half an hour later and less than a kilometre further on we found ourselves in a less desirable part of the capital, just one in a long line of cars buses and trucks jostling for a better position to see what lay further up this narrow side road we had been forced to use. We were now running parallel to the motorway which lay eerily quiet and empty and I thought to myself if only we could be on it we would be at Ezeiza in no time and my anxiety would disappear……if only.
Ten minutes later and a hundred yards nearer our destination, suddenly and without warning events took a dramatic turn. Approaching an on ramp to the motorway a policeman signalled to the van two vehicles in front instructing him to enter the motorway. We followed, and our convoy drove along in single file very slowly, why so slowly I wondered, I soon found out why. For some inexplicable reason we had been sent on to the motorway before it had been cleared of the protesters who had been blocking it.

Three lanes were still being blocked by the protesters who were armed with sticks, placards, one was even pushing a shopping trolley for some reason. Our delight in finally being on the motorway suddenly turned to one of apprehension as the ringleaders were none too happy that traffic had been allowed to enter before they had finished putting their point across. I immediately suspected the police had used us as guinea pigs to see what the reaction would be from the protesters, everyone else agreed.
As we got closer to the group our speed dropped, the protesters made a rush towards the first vehicle shouting and waving their weapons in mock attack, the guy with the supermarket trolley leading the way which I must say looked quite ridiculous. My 73 year old mother in law who had come along for the ride was sitting in the front passenger seat, thankfully her view was blocked somewhat by the car in front so she didn’t see what was unfolding but I was worried that she may get upset.

Just as I was wondering where the hell all the police were, two, three, four then five police motorbike riders rushed up from behind one of which stayed alongside our car which made us all feel somewhat safer. Thankfully, the protesters to their credit didn’t put up much of a fight and backed off with little resistance. We sped away from the scene only to come across lighted fires further up the motorway which the protesters had spread across all the lanes. A few chicane type manoeuvres from Ricardo and we were on our way to Ezeiza at full speed and on a clear road at last. We all laughed through relief, or maybe it was disbelief.

In the end we actually arrived in plenty of time to check-in which was carried out quite quickly and efficiently, our bags were priority tagged. Through security to immigration where the next hurdle to prevent us from flying was to take place. There was a problem with my documentation or the lack of it I should say, as well as my last entry stamp in my passport. Since last entering the country I had applied for my Argentine DNI (identity card) and was still awaiting it being processed. I should have been given additional documentation by the authorities as proof of this for when I wanted to leave the country, nobody had informed us. The officer - who was very sympathetic about it all went off to seek advice from someone in higher authority to verify if it would be okay for me to leave. Finally, after about fifteen minutes hanging about the officer returned. It was confirmed, I could leave and my UK passport was given the exit stamp of approval. I always thought problems like this were met by foreigners when trying to enter a country rather than leaving it.

Through Duty Free - laughing at the prices as we went, heading for the Admirals Club lounge which BA passengers have access to and where we could relax and look forward to the flight ahead. Although the food selection was sparse there was plenty of pour yourself booze on show as well as the coffee/tea machine, it was ample fare to keep us happy till boarding started about three quarters of an hour later. Handily for me, the lounge is positioned close to the smoking zone which had been reinstated again through public demand. Good views of the apron outside could be had where a Copa Airlines waited to be boarded right in front of the lounge window.

We decided to make our way to the gate before any announcements were made – a crowd had gathered at the waiting area and we had a bit of a job getting to the front where I asked if priority boarding had started. We had timed it just right and were allowed to board more or less straight away at 11.40am. We were amongst the first to be met at the door where the female CSD (not PUCCI GALORE who chickened out) greeted us by name and informed us to go upstairs where we would find our seats.

My first impression of the upper deck was one of surprise. Although it was longer than I imagined it was also narrower than I expected, more akin to a 757 cabin. We were seated in the first row 64A/B on the same side as the stairs. I would be sitting facing backwards in the window seat. I had no problem stowing our two wheelies and there was loads of storage space to use in the window bins, as well as the drawer built into the seat unit.
Soon after settling in a male Irish FA came over to offer us some Champagne, water or juice. I took the Champagne not really because I am a great lover of it but just to celebrate the fact that we had made it after all the morning events. Menus were also offered to us. Although boarding had taken place on time the captain informed everyone that the morning blockade of the motorway had severely delayed nearly thirty passengers and he had been instructed to wait as long as possible to accommodate their late arrival……..nobody complained. More Champagne was offered, I declined.

Finally at 12.45 he told us he had no choice but to go as another slot was not available for quite sometime…..a few poor souls had not made it I feared. “There But for the Grace of God go I” came into my mind and I promised to myself never to complain about late arriving passengers again.

In the air now and hot towels were handed out signalling the start of the “light lunch”.
Starter.
Tranche of Swordfish, with Waldorf salad and lemon. (Absolutely delicious)
Main;
Tajine of chicken with lemons, olives and pilaf rice. (Very nice but I was quite full and could not do it justice)
Dessert;
Lemon meringue pie. (No complaints)

I normally only drink red wine but decided to try the Valdivieso Chardonnay which was very nice and went well with the fish and chicken dishes. Again I declined the offer of a top up, not wanting to overdo it so early on in the flight.

My wife detests fish and she told the very efficient FA about this dislike when he enquired about her not asking for the starter. Very professionally and without being asked he brought her a salad up from First Class to her great delight. This is what makes for great service in my opinion – he chose to go out of his way without being asked, because he wanted to please a passenger.

On our descent now to Sao Paulo where the weather was good and which made for some good views on the approach to GRU where we landed at 15.05. Surprisingly about half of the passengers on the upper deck got off at GRU to be replaced by about eight more after the cleaners had got to work sprucing up the cabin for the leg to LHR. A new crew also replaced the happy bunch who had looked after us so far, I wondered if they would be as efficient…….I needn’t have worried.

My wife had commented before we had landed at GRU that we hadn’t been given our amenity kits yet. As I suspected we were issued with them after the new passengers had boarded just before we pushed back at 16.15 – not that they were worth waiting for, it wouldn’t be hard for Alitalia to be victorious in that part of the contest.
In the air again and the drinks trolley came round and I ordered my usual Gin and Tonic. Not long after dinner was served.

Browsing the menu which I had acquired several days before the flight it wasn’t hard for me to choose what I wanted. (Thanks Can I Help You) ;)

Starter.
Smoked salmon with cucumber and yoghurt salad. (more, more, more)
Main.
Grilled fillet of beef, roast shallot and balsamic butter. ( Fantastic)
Dessert
Tiramisu or Cheese.
I had the cheese my wife had the Tiramisu. (Stop being so stingy with the cheese BA)

Why does BA only offer you the choice of having either the dessert or the cheese? I know if you ask nicely after you have had the dessert they will give you the cheese as well if they have any left that is. In my opinion you should be allowed both from the start. My wife asked for the Tiramisu as well as the cheese but was told sorry, you can’t have both, you have to only choose one. It was like a scene from the school canteen where the schoolchild was told he couldn’t have both the ice cream As well as the fruit cocktail.
A fine Argentine Kaiken Malbec Reserve from Mendoza accompanied the - I have to say, best meal I have ever had on a plane and amongst the few I have actually ever finished. True, it was nothing fancy, but the quality was superb and everything cooked to perfection. I was asked if I wished a glass of Port to go along with the cheese……I accepted.

After the meal service was cleared away I reclined the seat a bit further back and took more notice of the seat itself. The design of the whole unit was superb I thought and far more substantially built than I was led to believe. Nothing shook or rattled, the privacy screen worked a treat although with the wife facing me it was kept down, after we had finished having fun playing with it of course. The footstool was solid and stayed up, the screen of the IFE was large enough and the various nooks and crannies were adequate for storage even if you didn’t have a window seat.

Now, the negatives of the product in my view, which some of you regular Club World flyers may find strange. I’m not a big fellow by any means although I do have quite broad shoulders. I found that when I moved back on to the seat whether from getting back in or when stretching for something my shoulders would bump into the shell. I also found that the armrests got in the way of my elbows somewhat when shuffling about.
I have to say I didn’t find the seat at all comfortable at any stage of recline and as I don’t like sleeping on a completely flat position it made for a none too comfortable night on this long flight……..it’s just too hard I’m afraid. Only my opinion I might add, from what I have read it is far from the norm although my wife said similar to me in the morning. I might also add I didn’t think much of the blanket/quilt they have, give me a woolly blanket any day, the damn thing kept slipping off me.

Okay enough of that. I had been having some problems with my IFE with only about half of the content working and so I asked the female FA if she could see to it. She said others had been having problems as well although my wife’s seemed to be working okay albeit minus the moving map. After a while I had all the channels working except the map and while watching a film I nodded off probably due to the effects of the good food and drink rather than a comfy seat.
During the night on one of my many wakened stages I visited the toilet in my Pyjamas (I always change into them when travelling long haul, so much more comfortable even although I look a bit of a prat in them). The wonderful FA who had mostly been serving me since GRU was on duty and when she saw me up and about immediately asked me if there was anything I wanted, another sign of the great service I always experience with BA.
I ordered a coffee and she brought it to my seat after I returned from the loo. Earlier in the night my wife had visited the Club kitchen downstairs before they had set up a mini one upstairs and had brought back some goodies to see us through the night so we never needed to go without anything. I had watched the FA setting up the mini club kitchen, she took great care in arranging all the items in order, it was a shame that I only saw one person take benefit of it.

Morning at last and I guessed we were somewhere over Spain when breakfast service began. There was only ever going to be one option for me. After nine months since leaving the UK I just had to have the full fry up breakfast. I had told my wife to order it for me as I went to freshen up. When I came back she told me they didn’t have it and would be giving me the full English breakfast instead. Somewhat confused I was just about to ask her what she had ordered when the FA came to deliver me with the full English breakfast “instead” of the Scottish one she informed me and which my wife had asked for…..bless her.
After getting changed back into my day clothes I had a look out and saw we were over the Isle of White and it wasn’t too long till we started our approach to LHR and after a couple of circuits we were soon on final approach touching down then reaching the gate at Terminal 4 at 06.55.

A farewell to the two wonderful FA’s who had looked after us so well and we were soon off and heading for the transfer coach to Terminal 5 for our connecting flight to Manchester. Well, what can I say about the coach? As we were the last people to board it we were crammed in like sardines and there was barely room for the doors to close and when they did I got my leg trapped, thankfully I managed to release it before any damage was done.
The 15 minute journey was unpleasant due to the overcrowding but at least I got a splendid view of my first live sight of a SQ A380 as we passed within yards of its nose. Much smaller than I thought it would be I have to say but quite a sight all the same.

Relief at last….we came to a halt and the doors of the sardine can on wheels opened and we spilled out to enter Terminal 5. We negotiated the photo and passport check quickly then went through security which was manned by lots of young people shouting orders – students on summer jobs by the looks of it. We ended up in the shoes off line whilst next door I heard security telling a man to take off his pullover, is that really necessary? With some difficulty I managed to get my belongings out of the tray taking no notice of the youth bawling at me not to lift the tray off the belt……the poor woman in front of me got her finger trapped in between two trays and gave me a look as if it was my fault, she was so short she had no option but to take the tray off the belt to retrieve her valuables.

We had three hours to kill and what better way to spend it than in the new Galleries lounge which was found after some navigation using escalators and lift. After showing one of the girl agents our Club World boarding pass stubs as proof of entitlement to access the lounge we entered and I saw just how large it is….we found a comfy spot near the windows to sit out the hours.
The lounge wasn’t too busy and we helped ourselves to the plentiful supply of food and drink on offer till our flight north which departed and arrived on time without incident……our bags made it too.

So the BA flight was over. As usual I find it hard to find fault with the whole experience. Okay I didn’t find the seat all that great but sitting over 15 hours in any seat isn’t going to be that comfortable. The crew were great, the service couldn’t be bettered and the food which is usually not a big deal for me was excellent.
Next up would be the opponent in this dual over the Atlantic – Alitalia.

Pictures. (http://tinyurl.com/6mngjo)


HIDDY
Aug 27, 08, 2:03 pm
Our Alitalia ticket had ARN as the starting point so we were booked on the 18.50 SAS from MAN to get to our point of origin. We left Southport, our base in the UK just after noon in the hired car we had picked up when we arrived. Our drive to the airport was thankfully a bit more relaxing than the experience three weeks previously on our way to Ezeiza although it wasn’t without incident.
I relied on TomTom which was loaded in my mobile far too much and so ignored the motorway sign exit for MAN airport and carried on ending up on some A road which took for ever to get us to the airport. Unsure which terminal we had picked the car up from I took a guess and opted for T3 – sods law dictated it was the wrong one and we had to backtrack to T1 eventually arriving just inside the hours grace Enterprise gives you when returning. We said farewell to the new Honda Civic which had been a great car to use for our three weeks wanderings around the UK.

Having to return the car meant we were far too early to check in so we spent some time on the arrivals floor eating a pre-prepared sandwich and a bought coffee watching the holidaymakers who had returned from foreign lands.
Check-in opened at 16.00 and a crowd of people had gathered in front of all the desks. We made eye contact with the priority check-in agent and she wasn’t long in telling everyone to move out of the way to let us through…………..we rather embarrassingly moved forward through the parting throng.

SAS business passengers have access to the Wilmslow lounge which was surprisingly nice with great views over the apron and airfield and we passed the time helping ourselves to the snacks and drinks available.
Boarding began early and we were soon seated in 2D/F with the middle seat blocked off on the MD80. The Business cabin was quiet with only six pax in the 5 rows of seats. At 18.40 we pushed back a full ten minutes ahead of schedule and were soon airborne for the two hour flight to ARN.
The flight was very enjoyable with good service Magazines were brought round then fluffy hot towels and a drink service before the meal service began. The meal was nice although it could have done with being a bit hotter followed by coffee a double helping of cognac miniatures and finally chocolates were offered.

Landing was early in to ARN at around 21.50 and after collecting our two pieces of luggage we headed off to find the hotel shuttle bus service which doubled as the long stay parking shuttle as well. In true Swedish style the bus turned up right on the minute the timetable said it would and after about five minutes we were inside the Radisson SAS Arlandia Hotel being checked in.
I had used up my remaining Goldpoints for this night and was delighted to see we had been upgraded to the executive floor – the room isn’t any bigger but the small extras like robes and slippers, chocolates on the pillows, special bathroom amenities and a Nespresso machine to play about with was appreciated.

Up at eight after a restful night, I took a look out of the window as it had been too dark to see anything when we arrived. I love airport hotels and although the view of the airport wasn’t extensive a couple of aircraft could be seen parked in the distance. We headed down for a splendid breakfast after which I went outside for a smoke while my wife was left with the camera to take some pictures of the hotels interior. Back in the room she suddenly realised she had left her bag with passports, itineraries, cards etc; in the lobby and off she raced to retrieve it.
She was taking more time than I thought and just as I was about to head down to find her she appeared clutching the bag – she had left it in the restaurant rather than the lobby and had caused the hotel staff a bit of a fuss……oh dear, oh dear.

We took the 10.00 shuttle bus which of course was bang on time again and got dropped off at Arlanda Terminal 5 for the start of our journey home to Argentina. Now, when we booked the ticket last year AZ flew from ARN-MXP but due to the reorganisation at AZ they had dropped the ARN flight as well as the MXP-EZE flight. We had been emailed with new tickets and rerouted to first go to AMS on a KLM code share then fly on AZ metal to FCO where we were now to catch the EZE flight.

Check-in was opened and we were soon processed and issued with all boarding passes for our three flights and had our luggage priority tagged all the way to Ezeiza. The efficient check in girl informed us we could go to the Menzies lounge if we so wished.
I must say I like Arlanda airport there is always a feeling of space and cleanliness about it and this visit showed it still maintains the good standards we have found on many previous visits. After a wee bit of difficulty we found the lounge which although nothing spectacular served the purpose especially with the free wifi provided.
We easily found a couple of seats with a view out to the apron and helped ourselves to some tea and nibbles.

Boarding started at Gate 15A around 11.45 and we found our seats 2D/F on the 737, the Europe Select cabin was half full. Push back at the scheduled time of 12.10 and we were on our way to Rome.
A hot towel was handed out then the meal service which consisted of a choice of beef or pasta – I had the beef which was very tasty a prawn and chicken satay dish to start with and a very nice dessert to finish. Wine coffee and chocolates also accompanied it. As an extra, some Ben and Jerry’s ice cream was offered but declined as I had had enough to eat, more coffee was asked for and given. Excellent service from the female FA and I was pleased with the meal which was far better than any of my last KLM Europe select flights.

Amsterdam Schipol now and we had well over two hours till the 16.45 AZ flight to FCO. We could use the Crown Lounge 25, we entered the very large lounge which looked new and very impressive compared to the other Crown Lounges I have used in AMS. The place was pretty quiet and I was glad to see it included a large separate smoking lounge which even had its own beverage machine and television which was showing live events from the Beijing Olympics.

The food offerings were fine with soup and a good selection of fresh sandwiches with plenty of refreshments on tap as well as bottled wines.
The time passed quickly and we were soon headed for the gate where a large crowd of mostly Italians were jostling for position – there was no priority boarding and when we spotted a gap we moved forward only to be pushed from all sides. Eventually we were on the air bridge and we entered the MD80 and found our seats in 2A/B.We settled down and watched the remaining hordes pass us by on their way to the back.

When it looked as if boarding was completed I took a look round to see we were the only occupants of the 22 seat cabin and a sea of faces could be seen looking forward from the economy cabin. The seat was great, in a 2+2 configuration and not the 2+3 as I expected. We could have moved over to the starboard bulkhead row which had good legroom but strangely decided to stay where we were for no apparent reason other than laziness.
A very tall female FA gave us our very own safety demonstration and of course we had to pay attention. We pushed back from the gate bang on time and took off without hanging about, one of the quickest gate to wheels up departures I have ever experienced at AMS.

Now with only the two of us in the cabin I had thought we were going to be in for one hell of a service on our flight to Rome. It did turn out to be one hell of a service but for all the wrong reasons – it was the worst in flight service I have ever experienced in my life and that goes for all economy and Low Cost airline travel as well.
The FA who had the hard task of looking after all of two passengers was a over the hill male with as much enthusiasm for the job as an unemployed vertigo sufferer being forced to do a job as a high rise window cleaner. He brought us the meal tray which consisted of very little. I assumed it was the starter with the main star to follow but it must have got stage fright as it never appeared.

Our wine arrived in plastic cups already filled by the old retainer in the galley from God only knows what type of bottle as it went down the gullet like paint stripper……thankfully we weren’t offered refills. Lukewarm coffee followed then our trays were taken away. Our bringer of the rations then disappeared for the remainder of the flight. When I visited the toilet later he was spotted sitting down quite comfortable reading his newspaper in the galley – oh, what a hard day at work he was enduring.
Joking aside, it’s these types of employees which have helped bring this airline down, the ones who have been milking the good terms and conditions they have had for years and have resented and fought against the changes needed to save the airline………..I hope the day comes when the likes of him get booted out to make way for the younger and more enthusiastic ones.

With little time needed to eat the rations given I had plenty of time to see what was now happening outside. I could see through the gaps in the cloud cover we were over the Alps at least I think that’s what they were, so I took a few pics and then thankfully it wasn’t too long before we started our descent to FCO.
I expected a full onslaught would come from the rear as soon as the seatbelt signs went off on reaching the gate so had already planned our safe escape from flight AZ????. As soon as the sign went off I would jump up and block the aisle behind us with one of our wheelies. That should give us enough time to gather up the rest of our belongings and exit saying to the old codger in passing…… “the pleasure was all yours” ……and that was what we did.

My first AZ flight was unfortunately not to be me my last I was thinking to myself as we entered FCO.
It was hot, busy and my first impressions were not good and I instantly took a dislike to the place. Thankfully it was to get better as we had to take the shuttle to area C which was far more agreeable till we tried to find the Alitalia lounge that is.
Following the signs to it we ended up going round in circles. Two full laps of the building later and with my wife rather unfairly blaming me for my navigational skills we asked someone who told us to go down some stairs……..there were no signs pointing that that was the way to go.

We ended up in what only one could only describe as the basement of the building. Several doors lay open revealing nothing but darkness behind them and what I assumed were maintenance areas. We passed through a quiet corridor and finally a sign informed us we had found our Shangri-La at last. We went in showed our boarding passes and then stood in disbelief at what lay in front of us. A not very large windowless room furnished in plastic chairs and small round tables. The tiny food and drink area was full of Japanese standing three deep grabbing at anything they could find which from what I could see was very little. A chiller cabinet’s only contents were 2 litre sized bottles of mineral water. I saw little else that one could quench ones thirst with in the rising hot and humid atmosphere.

We looked for a seat, there weren’t any spare so we quickly about turned and headed back upstairs to the relative comfort of the departures area.
We bought some liquids from a shop and found seats in an area which was ten times better than the downstairs dungeon and happily people watched till our flight was ready for boarding at 22.15.

19th August.
AZ680 – 777-200 I-DISU
FCO-EZE

Boarding was quite civilised which surprised me although as always people got in the way of it. On arriving at the door we were told to turn left and we entered the forward of the two Magnifica Class cabins finding our seats 1J/L on the starboard side of the aircraft. I had previously got 3J/L allocated for this flight but for some reason we had been shifted and was a bit worried that the bulkhead may interfere with the leg room. On closer inspection there wasn’t a problem and we settled into our comfy seats.
I had a good vantage point to see what was going on in the very large galley area in front of me and I could see a tray of drinks was being prepared.

A male FA brought out the drinks tray and we were offered a choice of soft drinks or Spumanti – I took the Spumanti and my wife went for the red orange juice which she craved about. Our Acca Kappa amenity kits were delivered to us and very nice they were too along with the menus. A paper and magazine trolley was wheeled past for us to choose some reading material. The only print they had in English was in The Economist which apart from an article about L’Avion the airline contained little to interest me.
Doors were closed and we pushed back around the back of 23.00 a touch behind schedule.

In the air we had the hot towel offered and blooming hot it was too. Then tables were laid for dinner service to start.
Starter.

Pennette pasta with crisp vegetables and Grand Padano shavings. – Trofie pasta in Pachino cherry tomato and basil sauce. ( well if anyones going to serve good pasta Alitalia has to and they didn’t fail,superb)

Main.

I had the grilled grouper fillet with Pachino cherry tomatoes,rosemary and leeks served with julienne carrots and buttered zucchini.
My wife had the Roast beef tenderloin with thyme and balsamic vinegar served with braised vegetables.
Both main courses were absolutely dreadful – the fish was dry and the vegetables tasteless. The beef was tough as old boots and inedible. If you’re flying Argentine passengers you MUST get the beef right for goodness sake.

Dessert.
Was a mixture of iced strawberries and dates filled with sorbet and ice cream. I didn’t have them but my wife said they were fine.

Cheese. (no complaints)

The menu had a printed message saying – “When you travel Magnifica Class, your flight will be accompanied by the taste of Italian cuisine. Simple dishes, and yet immensely rich in flavour………”
Sorry Alitalia. If you print words like that in the menu you’re just asking for trouble if you don’t deliver.
The actual meal service I thought was very well carried out which was a shame and mostly done from the open trolley. The male FA who was very good used the old fashioned way of serving the pasta dish to his passengers, spooning it on to the plate from a larger bowl on the trolley. He did the same with the dessert and in the morning’s breakfast service when serving the main dish.
I was looking forward to the coffee as I had read that Alitalia serve up a good cuppa, sadly that didn’t turn out to be the case. Wines were fine and top ups offered.

It had been a long day and after the meal service had been cleared away I visited the toilet to change in to my pyjamas to relax. The toilet was very large with a full length mirror on the door, I was impressed…….by the mirror. I should also add the toilet was spotlessly clean on every visit I made.

I reclined the seat and started to watch the AVOD. There was a good selection of films with a language selection and other types of news, sports and TV programmes. During the film I became rather drowsy, reclined the seat further and fell asleep. I slept for a good five or more hours with only a couple of interruptions and felt pretty refreshed when I made a visit to the bar area to see what was on offer.
A good selection of wines and spirits were laid out along with cheese plates, nibbles and soft drinks. I grabbed a few bits and went back to my seat to finish my film and nod off again.

Morning time and although still dark outside activity was seen taking place in the galley so I went back to change in to my day clothes again before breakfast was served.
A tray was put down to us, it contained a nice selection of ripe fruits, various sweet bakery items along with coffee and jam. We could also have some yoghurt and honey which was brought round separately. A glass of the lovely red orange juice was accepted as well.
A short time later the trolley was brought out and the scrambled egg, along with mushroom, tomato and a first for me, turkey, was hand served by the same male FA.
As airline breakfasts go, not a bad one and it made up somewhat for the disappointing dinner.

We were running about three quarters of an hour late probably due to headwinds and eventually landed about fifty minutes overdue into Ezeiza. The economy passengers were held back to allow us and the other business class pax to disembark first.
Through immigration which seems to have speeded up lately and I was allowed back in to the country without the problems I had had on exiting.
In the baggage reclaim we had quite a wait for the second of our two bags to appear then it was off to get the bags screened. When they heard me talking in English they stopped me from putting any more bags on the belt as they always only seem to be interested in what Argentine citizens are bringing in to the country.

We had arranged for Ricardo to meet us at 08.30 thinking there might be a delay as it would be easier for us to hang about for him rather than the other way round. We exited in to the arrivals area at 08.10 and he was waiting for us for the drive back home.



Conclusion.

Of course it was always going to be a no contest between the two, BA and AZ are worlds apart and it was unfair to compare them.

Alitalia plusses were the seat (very comfy). Amenity Kit (the bag and contents are good quality). Apart from the diddy on the AMS-FCO flight the cabin crew were pretty good on the long haul sector. The IFE worked and the toilet was a winner over BA’s. I enjoyed the way the meals were delivered, plating some courses from the trolley beside you. The pasta was fantastic.
Minuses were the awful main courses. I could forgive one being poor but not the two choices others in the cabin seemed to agree. The awful lounge in FCO really isn’t the place to prepare your Magnifica Class passengers for a long flight ahead. Coffee was poor and a disappointment for me as I am an addict.

So there are some good things about AZ and all is not lost.
If they can weed out the wasters who have been with them too long and are there for all the wrong reasons and also provide a more consistent service with better quality food, they could still be a force in the industry…………Unfortunately it may all be too late sadly.


Pics;

MAN-ARN - http://tinyurl.com/6f3bbx

HOTEL - http://tinyurl.com/6458nx

ARN-AMS - http://tinyurl.com/5dtguh

AMS-FCO - http://tinyurl.com/6j83rf

FCO-EZE - http://tinyurl.com/5q834w

Bretteee
Aug 27, 08, 4:05 pm
Enjoyed reading your report and pictures. Do you miss Scotland? Do you prefer living in Argentina?

The best coffee I have had on a plane was on Iberia. When I was in Rome I had coffee at the airport, the Hilton and the AZ C lounge and it was bad. You would think that in Italy they would have good coffee but it's not always the case.


Euan
Aug 27, 08, 4:52 pm
Great trip report HIDDY :)

Good to know that your wife knows that there is a Scottish breakfast ;)

hairpeace
Aug 27, 08, 5:59 pm
Great report! :) ^

JNB280
Aug 27, 08, 7:26 pm
Nice report.

Kevincm
Aug 28, 08, 5:40 am
Great report HIDDY ^ ... but oh boy.. that AZ inter european leg...

One could hope they could turn it around...

dg4255
Aug 28, 08, 6:23 am
Nice report.
I have had to travel the Europe-Argentina route three times the past year and have taken AF every time. They have never disappointed me. Great food, great C class seat, great service and crew. Best part is they serve fresh-brewed Illy espresso on board. For someone that lives in Italy, THAT is good coffee!!

Moomba
Aug 28, 08, 7:01 am
Nice report HIDDY. I agree with you that old and new CW on BA are too narrow. I always feel very confined when in those seats. It is like you are in a little cocoon.

It is certainly private but not spacious.

Sounds like Alitalia is an airline to include in my no fly zone. ;)

macabus
Aug 28, 08, 7:56 am
Very impressive HIDDY.

I usually don't make it through long trip reports, but yours held my interest quite well.

I've taken the BA flight from EZE-LHR recently, and agree that the food and service were top-notch - especially in F.

Cheers.

Polk
Aug 28, 08, 8:07 am
Thanks for the report HIDDY. It's a shame that Pucci wasn't able to give you a taste of the infamous hairbrush but it sounds like you had good crews despite (or maybe because of) her absence.

HIDDY
Aug 28, 08, 8:15 am
Thanks for leaving comments all. ^

Bretteee - I miss the countryside in Scotland as it's flat as a pancake here in the Pampas where we live but it is what I call home now and I have no desire to go back to stay.

Euan - Aye, tattie scone should be introduced by BA. ;)

Kevincm - Yep,the AMS-FCO flight was pretty dire,obviously word has got round and thats why we were the only pax in the front cabin. No wonder the Y pax had smiles on their faces as they walked past us :D

dg4255 - I used to fly AF to EZE and found them to be excellent as well. ^

Moomba - Agreed, the seat is very private but on the upper deck I did find it a bit claustrophobic when they dimmed the lights I have to say.

macabus - Glad the report held your interest quite well. :p :D

Polk - Yep it was a pity PUCCI GALORE chickened out - I had spent weeks in the gym working out to look my best for her. :rolleyes:

camsean
Aug 28, 08, 12:34 pm
Thanks for the trip report.

BA1A
Aug 29, 08, 4:37 am
A very enjoyable read and thanks for the credit ;)

I am looking forward to seeing the pics later as they are blocked via the office firewall :rolleyes:

Euan
Aug 29, 08, 6:09 am
Euan - Aye, tattie scone should be introduced by BA. ;)
And lets not forget the square sausage mmmmm.

AndyFlyer
Aug 30, 08, 6:03 am
Most excellent trip report, Hiddy, many thanks. The pics of the meal service FCO-EZE were most interesting - the pasta does look most delicious, but the main course looks like something that was due to have been loaded on a Kamchaktan Charter flight, not Magnifica Class on AZ! They could do better. Wish more airlines would serve the Sanguinello juice as well - it is delicious, and a nice alternative to regular OJ. Tyler Brule, writing in the FT or IHT a while back commented on how AZ have missed a huge opportunity with their premium products - from a country that produces some of the very best in the world of design and fashion and food, AZ should be a world leader. After yesterday's news, it seems consigned to the bin! Shame.

HIDDY
Aug 31, 08, 10:36 am
the main course looks like something that was due to have been loaded on a Kamchaktan Charter flight, not Magnifica Class on AZ!

Funny, my immediate thought was that the main course was meant for the economy passengers and they had got them mixed up. :D



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