Alaska Airlines Mileage Plan - Current Mileage Request Latency?

As per usual, my KLM flights earlier in the year never posted to my account. I called the Gold line and the agent (Judy), after inquiring which airline I'd flown, confirmed that KLM doesn't play well with others even if you book them through Northwest.

I faxed in the boarding passes, etc on Tuesday and nothing's posted yet. Normally I'd just sit tight but I'm getting close to the MVPG threshold for the year and am thinking about making a mileage run. Anyone have any experience with the current workload/latency on manual mileage postings?

Yes. After a couple of AA legs on an AS-purchased itinerary failed to post well after the AS legs on the same itinerary did, I dutifully faxed in my ticket numbers and AA boarding passes. Another few weeks went by and ... nothing.

So I called. I was told the faxes, unless they are directed to an individual, could take a couple of months to be handled. The best thing to do, I was told, was to call and get a name of someone to fax them to.

In my case, since it was an AS-purchased itin, the Customer Care rep was able to credit me immediately since he could pull it up by ticket number. ^ My fax is probably still in the slush pile.

Yes. After a couple of AA legs on an AS-purchased itinerary failed to post well after the AS legs on the same itinerary did, I dutifully faxed in my ticket numbers and AA boarding passes. Another few weeks went by and ... nothing.

So I called. I was told the faxes, unless they are directed to an individual, could take a couple of months to be handled. The best thing to do, I was told, was to call and get a name of someone to fax them to.

In my case, since it was an AS-purchased itin, the Customer Care rep was able to credit me immediately since he could pull it up by ticket number. ^ My fax is probably still in the slush pile.

I've found the same thing. I don't just fax and hope. I call and get the name of someone and fax it to them. That way it only take 2-3 days instead of 6 weeks.

I've found the same thing. I don't just fax and hope. I call and get the name of someone and fax it to them. That way it only take 2-3 days instead of 6 weeks.

Okay, thanks, that's good info. I did put Judy's name on the fax so I'll give it a bit more time. If it doesn't post in the next few days, I'll call.

A couple months ago I had a trip SEA to AMS and the return post to my mileage account. Of course I did the right thing and called to say it was not me tha took the trip, and please post it to whomever really took the flights.
The CS person sounded like I was making more work for her to remove the credit from my account. I seriously doubt if she looked for the person who earned the miles to credit those miles to their account.
I guess the lesson here, for me anyway, is to certainly let the mileage plan know if you are missing a flight credit, and if I get another posting to my account that is not mine I will probably just leave it.