Budget Travel - Easyjet - 6.5 hour delay...any comp?

I know this is very OT (sorry!) - but i'm afraid you guys are experts and i hope someone might be able to give me a quick answer.

I was delayed 6.5 hours from LGW to AGP a couple of days ago on Easyjet - (i know...never again...but BA was full)

We had £6 meal vouchers each - am i right in thinking i can't get the 250 euro compensation payment as the flight was DELAYED not CANCELLED? Is there anything i can do?

Any help much appreciated. EZ - never again - missed a whole day of a 4 day mini holiday.

Cheers,
Muggle x

Depends on the cause of the delay.
Plane going tech or circumstances outside the airlines control is exempt, otherwise check this
http://www.guardian.co.uk/business/2006/feb/22/britishairways.theairlineindustry

I am sure someone will come up with a better site with more details.

Subhi

It needs to be cancelled to get the comp. You were entitled to care, which it sounds like the vouchers offered covered them for that.

At least you've learned a valuable lesson.

I thought EZY gave you a full refund if the delay was more than a few hrs????

Depends on the cause of the delay.
Plane going tech or circumstances outside the airlines control is exempt, otherwise check this
http://www.guardian.co.uk/business/2006/feb/22/britishairways.theairlineindustry

I am sure someone will come up with a better site with more details.

Subhi

It can be debated if a plane going tech is outside the airlines control !
The burden of evidence lies with the carrier and not with the passenger.

Not entitled to the comp, however, you were entitled to assistance under section 8 of the regs as your delay was > 5 hours. This does allow for a refund or the right of "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity"

The regulations (unhelpfully) do not state if this needs to be the operating carrier or another operator. I don't know of a court case yet which has challenged an airline failing to re-route on another carrier.

the over 5 hour rule and obtaining a refund only applies if the journey no longer serves a purpose, and you do not travel. So, even on fully restricted tickets, you could still get a refund if your flight was delayed over 5 hours and you no longer need/want to travel.

Rgds
Callum_1

Moving this over to Budget Travel where they know EasyJet very well.

I thought EZY gave you a full refund if the delay was more than a few hrs????

I was on an Easyjet flight today which was delayed 4 hours due to a delayed in incoming flight.

When we eventually got 'rescued' by another aircraft, during the flight I heard the chief cabin person tell several passengers that because we were delayed 3+ hours we would get a full refund.

I can't find anything about this on the website though, anyone know if this is true?

They also announced to the whole plane that on arrival in Luton, customer services were waiting to rebook anyones missed onward Easyjet flights for free, I didn't think they did this either! :confused:

At least they didn't rub our noses in it like Ryanair would have done!

They also announced to the whole plane that on arrival in Luton, customer services were waiting to rebook anyones missed onward Easyjet flights for free, I didn't think they did this either! :confused:

At least they didn't rub our noses in it like Ryanair would have done!


Try http://www.guardian.co.uk/business/2006/feb/22/britishairways.theairlineindustry
and
http://www.moneysavingexpert.com/travel/flight-delays

it's EU regulations regarding delayed and cancelled fligthts.


I am drunk excuse the spelling.


Subhi

Try http://www.guardian.co.uk/business/2006/feb/22/britishairways.theairlineindustry
and
http://www.moneysavingexpert.com/travel/flight-delays

it's EU regulations regarding delayed and cancelled fligthts.


I am drunk excuse the spelling.


The EU regulations don't allow for refunds on our flight because we weren't delayed over 5 hours, and we'd decided to fly (obviously because we were on the plane ;) ).

The CSD (or whatever they are called on Easyjet) said Easyjet would refund us simply because we were delayed over 3 hours for operational reasons.

I have a feeling she was wrong though.

The EU regulations don't allow for refunds on our flight because we weren't delayed over 5 hours, and we'd decided to fly (obviously because we were on the plane ;) ).

The CSD (or whatever they are called on Easyjet) said Easyjet would refund us simply because we were delayed over 3 hours for operational reasons.

I have a feeling she was wrong though.
Here's the official word:
http://www.caa.co.uk/default.aspx?catid=148&pagetype=90&pageid=4467

As per the EasyJet Website:

http://www.easyjet.com/EN/Book/regulations.html#delays - scroll to point 4.


If we advise you of a delay of more than two hours to your flight:
- While you wait, you will be offered a Refreshment Voucher to the value of 3.00GBP (or local currency equivalent). For every additional delay of two hours thereafter, a further Refreshment Voucher to the value of 3.00GBP (or local currency equivalent) will be issued.


Where your flight is delayed for 5 hours or more, if you chose not to fly we will give you a refund of the fare paid for the journey not made. This refund can be claimed by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.

From Easyjet's website:
Question
My flight was delayed by more than one hour (but less than five hours), and I did not fly. What do I do now?

Answer
easyJet does not provide compensation for flights which are delayed or cancelled for reasons beyond easyJet’s control. You may therefore wish to ensure that you have suitable private insurance cover in force to cover such eventualities.

Amazes me that people will drive say 200 miles and get stuck in traffic for a couple of hours and live with it, yet the minute an airline has a delay everyone wants compensation. Wouldnt it be great if governemnets were liable for compensation for road delays ?????? discuss

From Easyjet's website:
Quote:
Where your flight is delayed for 5 hours or more, if you chose not to fly we will give you a refund of the fare paid for the journey not made. This refund can be claimed by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.

I wonder what it means by first point of departure. If I flew to London from HKG, got stranded at Luton for an Easyjet flight, can I request to get back to HKG?

I wonder what it means by first point of departure. If I flew to London from HKG, got stranded at Luton for an Easyjet flight, can I request to get back to HKG?

This is possible only if all the flights are on same ticket. Since, easyjet only does point to point, it means they do not have to take you back anywhere. You can get a refund of your ticket at best.