Hertz - Coupon didn't show up in print out




minang
Jul 11, 08, 1:24 pm
I picked up today my rental car at HLE. The reservation shows a total price after coupon of $33 for three weekend days. But print out from HLE shows a price before coupon, i.e., $60. Is it normal? Although Hertz employee could see the $33 in reservation, he couldn't get it into the print out.

Should I just call Hertz after returning the car and ask them to correct the discrepancy?


noah
Jul 11, 08, 2:06 pm
Coupons are not typically deducted until you return the vehicle, though it is common to see "Coupon applied at return" or something similar on the print out.

briantoronto
Jul 11, 08, 2:46 pm
If not, just email or phone Hertz Corporate after. Usually takes a few days, but I have always got my credit.

-Brian


minang
Jul 11, 08, 2:52 pm
Thanks, I'll contact Hertz if they charge me more than the reserved rate.

icurhere2
Jul 11, 08, 4:00 pm
If it's a coupon on a Gold reservation, I've never had a discount reflected until the car was returned.

notquiteaff
Jul 11, 08, 5:33 pm
If this is the 50% off promotion that they were recently running with AA and UA (and maybe others), they always showed full price for me with the little blurp "Coupon applied at return", and it's always been right at return without me having to do anything.



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