JetBlue TrueBlue - Advice for my neurotic-traveler mother please?

My mother and father are flying from AUS to JFK tomorrow afternoon. The booked the flight around January, picked seats, etc. In February, they were notified of a schedule/flight change, no biggie.

The problem: My (neurotic traveler) mother just found out today, somewhere in the reschedule/flight move, she and my father go separated on the plane and are not sitting together. They called, the agent told them the flight was full and couldn't help. The agent suggested they arrive early at the airport.

I suggested:
1. Do as the agent said. Arrive early
2. Try to change seats on the self-check machine.
3. Talk to counter agent to move them around.
4. Talk to gate agent.
5. All else fails, talk to the FA on board, or one of (mom or dad's) neighbor.

Any other suggestions? Thanks!

I frequently fly solo and about 10% of the time I discover my seat has been changed to accomodate others traveling together, once I had a Gate attendant chase me down a planes aisle informing me of the change ( my Boarding pass obtained at the airport showed my booked seat) .Don't know how that change happened but ....I am sure that if all else fails your parents neighbor will change their seat. I often have voluntarily changed my seat to accomodate families with children traveling together...I remember how tough it was traveling with my kids and we were together

They should ask at the gate as there could be a no show and failing that people that fly (or now jet) with jetBlue are generally very accommodating. (A few seats are usually reserved for airport check in as well) Passengers choose to fly on jetBlue as opposed to being forced to fly on a subpar legacy carrier because they have no other option. As there are no "elite" passengers that will refuse to budge from their privileged seats, I'm sure that the flight attendants could help or just asking somebody politely if they would mind switching seats would do the trick.


There are some great flight attendants on the Austin routes, so I wouldn't worry.

Please remember that if your parents ask to trade seats with someone else that they should try to:
1) Always try to trade aisle for aisle/window for window
2) Always try to give the other person the better seat (ie forward in the cabin)

Chances are very good that folks will trade with them. And if they don't it is 3 hours of their life. Certainly they've been apart longer than that at various points in time. This shouldn't be all that much different.

S.

It should not be a problem as all seats on the 190 are either aisle or window.

Thanks all for the help.

Just to follow-up, I got a voicemail that the airport agent assigned them bulkhead together, so they're happy.

With the route being flown with an E190 (2x2) seating it would be much easier to find somebody to switch seats if it comes down to that. However I know the agents in AUS and they are awsome and will go out of their way to assist. Not to mention we don't overbook and frequently have 1 or 2 miss the flight which will free up some seats. I would suggest arriving at the airport a little ealier than planned and see what the agent can do. We also block seats for airport assignment incase of wheelchairs or other special assistants customers.