Starwood Preferred Guest - Hotels that do not participate in SPG




WScottsdaleInsider
May 26, 08, 9:51 pm
I was wondering why Starwood lets the hotel decide if they want to participate in SPG or not. Do other chains have this. I've never heard of a marriott or hyatt not participating in Marriott rewards or Hyatt Gold Passport. Come on. Im specifically talking about the Resort at Singer Island. When starwood manages these hotels should take everything starwood brings including SPG. This isnt fair to SPG gold and platinum members. What is the point of even choosing them if they do not participate. Unless you are trying to retain your status, there is no benefit. I dont think these hotels should and feel they are cheap and just dont want to upgrade in order to make more money and sell you an upgrade. This is one of my biggest complaints with Starwood.


daveland
May 26, 08, 10:42 pm
Unless you are trying to retain your status, there is no benefit.

I'm not sure what you mean here as you do not even get stay/night credit at a non-SPG particiapating hotel....

icarius
May 27, 08, 12:21 am
From the onset, the logic seems reasonable but if someone bothers to read flyertalk or actually reads the fine print on spg.com, there is a long list and its listed under point 5.1. Generally, any hotel that looks like a convention or resort are suspect properties. But at least spg doesn't have some weird unknown discounted rates that don't earn points.


Starwood Lurker II
May 27, 08, 1:47 am
I was wondering why Starwood lets the hotel decide if they want to participate in SPG or not. Do other chains have this. I've never heard of a marriott or hyatt not participating in Marriott rewards or Hyatt Gold Passport. Come on. Im specifically talking about the Resort at Singer Island. When starwood manages these hotels should take everything starwood brings including SPG. This isnt fair to SPG gold and platinum members. What is the point of even choosing them if they do not participate. Unless you are trying to retain your status, there is no benefit. I dont think these hotels should and feel they are cheap and just dont want to upgrade in order to make more money and sell you an upgrade. This is one of my biggest complaints with Starwood.

Hi,

The Resort at Singer Island does have limited participation in the SPG program.

apguest.forum@starwoodhotels.com

holtju2
May 27, 08, 4:11 am
With Marriott only Ritz doesn't earn points but they do not come up with the search anyway.

With Hyatt there is only one property that I am aware in Australia that Hyatt manages but where one cannot earn points.

With Hilton I am not aware of any property where I cannot earn/spend points and same with IHG.

etsmyers
May 27, 08, 5:11 am
I thought I remember someone telling me that the Atlantic City Hilton does not participate.

mecabq
May 27, 08, 7:34 am
I can only assume that the reason is that the hotels have leverage -- Starwood benefits from them being associated with the brand, and they'd rather have them in partially than not at all. Presumably the hotels benefit, too, but I guess not enough to incur the costs of granting SPG amenities.

I agree that it's frustrating. All of the Le Meridien properties in Dubai (and also the nice resort in Fujairah nearby) do not participate; the Sheratons in Dubai, do, so I just assumed that this was a legacy of the Le Meridien acquisition a few years ago.

I have also never heard of a Marriott, InterContinental, Hilton, or Hyatt (before the examples cited in this thread) not being part of the program.

Starwood Lurker
May 27, 08, 12:34 pm
I was wondering why Starwood lets the hotel decide if they want to participate in SPG or not.

Starwood Preferred Guest doesn't do this. In the past, a former Chairman & CEO exempted The Lanesborough, a St Regis Hotel. When the Chairman & CEO says "jump", the marketing program usually asks, "How high?". Regardless, whether they participated or not was not optional as far as the program is concerned. Then there are those hotels who have never participated in a frequent stay program (some Le Meridiens, for example) and were grandfathered in under the same conditions, those hotels who cannot participate (for legal reasons), those hotels who are independents and unbranded, and those hotels that SPG has asked not to participate because they did not play according to the rules.

Other than this, I don't find the list to be that excessive. We are talking about 19 or so properties out of 860, after all. What is that? 2%? But, I said this before and I'll say it again here...we never stop working on trying to convince those hotels who do not currently participate (provided they can or we want them to) to participate in the future.

Do other chains have this. I've never heard of a marriott or hyatt not participating in Marriott rewards or Hyatt Gold Passport. Come on.

No disrespect intended, but that's really not relevant to this issue. Marriott Rewards and Hyatt Gold Passport both have black-out dates on award rooms. Shall we follow suit because they do? ;)

Im specifically talking about the Resort at Singer Island. When starwood manages these hotels should take everything starwood brings including SPG. This isnt fair to SPG gold and platinum members. What is the point of even choosing them if they do not participate. Unless you are trying to retain your status, there is no benefit. I dont think these hotels should and feel they are cheap and just dont want to upgrade in order to make more money and sell you an upgrade. This is one of my biggest complaints with Starwood.

I think you need to clarify this for me. The Resort at Singer Island participates in SPG at Category 5. :confused:

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

ACfly
May 27, 08, 1:38 pm
Quick question:

For those Starwood hotels that do not participate in the SPG project, do they at least respect the SPG Upgrades and Platinum benefits? i.e Lanesborough

dtremit
May 27, 08, 1:41 pm
Out of curiosity -- what is the appeal (to Starwood) of having non-participating hotels under the brand umbrella? It has always seemed odd to me, for instance, that the Parker Meridien keeps Meridien in its name but doesn't follow the brand standards -- it would do just fine as just The Parker, I'd think. Take the SPG brand out of the name, and the hotel gets the separate image it seems to want, and the consumer knows exactly what he or she is (or is not) getting.

danwhy
May 27, 08, 1:44 pm
Quick question:

For those Starwood hotels that do not participate in the SPG project, do they at least respect the SPG Upgrades and Platinum benefits? i.e Lanesborough

No, they do not participate.

Starwood Lurker
May 27, 08, 1:56 pm
Quick question:

For those Starwood hotels that do not participate in the SPG project, do they at least respect the SPG Upgrades and Platinum benefits? i.e Lanesborough

No, if a hotel does not participate in SPG, no SPG benefits are available.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Starwood Lurker
May 27, 08, 2:00 pm
Out of curiosity -- what is the appeal (to Starwood) of having non-participating hotels under the brand umbrella? It has always seemed odd to me, for instance, that the Parker Meridien keeps Meridien in its name but doesn't follow the brand standards -- it would do just fine as just The Parker, I'd think. Take the SPG brand out of the name, and the hotel gets the separate image it seems to want, and the consumer knows exactly what he or she is (or is not) getting.

The appeal is that Le Parker Meridien was a Le Meridien-branded property before the merger and remains so afterwards to maintain its tie to Le Meridien as a brand. It did not participate in Moments, so it was not forced to participate in SPG either. There is plenty of notice these days, even to the casual observer, that this hotel does not participate in SPG, but remains branded as a Le Meridien hotel.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

dabbagmm
May 27, 08, 2:02 pm
Quick question:

For those Starwood hotels that do not participate in the SPG project, do they at least respect the SPG Upgrades and Platinum benefits? i.e Lanesborough


If we can't force some hotels to offer amenities and upgrade, how about asking SPG at least to count the stays and nights at such properties. Sometimes the points dont matter but a night/stay credit is important to attain/maintain Platinum.

Starwood Lurker
May 27, 08, 2:51 pm
If we can't force some hotels to offer amenities and upgrade, how about asking SPG at least to count the stays and nights at such properties. Sometimes the points dont matter but a night/stay credit is important to attain/maintain Platinum.

If that is the case, then I would choose an SPG-participating property rather than trying to pound a square peg in a round hole. ;)

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

holtju2
May 27, 08, 3:42 pm
No disrespect intended, but that's really not relevant to this issue. Marriott Rewards and Hyatt Gold Passport both have black-out dates on award rooms. Shall we follow suit because they do? ;)


What does this has to do with properties participating in SPG????? :rolleyes: :rolleyes:

Oh well. Hyatt GP redemption rates in top properties are far lower than that of SPG's.

Starwood Lurker
May 27, 08, 4:02 pm
What does this has to do with properties participating in SPG????? :rolleyes: :rolleyes:

Exactly my point. Comparing Hyatt and Marriott to Starwood is like comparing apples and oranges. The business models for their frequent stay programs could not be any different as well as a few other items that folks like to compare, such as participating properties.

Oh well. Hyatt GP redemption rates in top properties are far lower than that of SPG's.

Thanks for proving my point. ;)

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

stevens397
May 27, 08, 4:09 pm
Haven't read the whole thread but Hyatts' very, very low redemption rates are most probably due to the fact that they have no affinity credit card that allows people to amass enormous numbers of points. There is no doubt in my mind that it is the billions of points out there that causes the chains and airlines to act as defensively as they do, lest they have to give away all rooms and seats!

holtju2
May 27, 08, 4:34 pm
Haven't read the whole thread but Hyatts' very, very low redemption rates are most probably due to the fact that they have no affinity credit card that allows people to amass enormous numbers of points. There is no doubt in my mind that it is the billions of points out there that causes the chains and airlines to act as defensively as they do, lest they have to give away all rooms and seats!

Exactly. You can actually stay at the top tier Hyatt's on points that you have actually earned at staying at hotels. This is not possible at top tier SPG properties in Europe where the redemption rates have gone through the roof.

danwhy
May 27, 08, 5:34 pm
Exactly. You can actually stay at the top tier Hyatt's on points that you have actually earned at staying at hotels. This is not possible at top tier SPG properties in Europe where the redemption rates have gone through the roof.

Exactly (for you)! And I can stay at top tier SPG properties in Europe because I have other means to earn points and I could never do this with Hyatt because they don't have enough hotels where I travel and I would never be able to earn that award solely on hotel stays.

You keep proving William's point.

holtju2
May 27, 08, 6:14 pm
Exactly (for you)! And I can stay at top tier SPG properties in Europe because I have other means to earn points and I could never do this with Hyatt because they don't have enough hotels where I travel and I would never be able to earn that award solely on hotel stays.

Personally I prefer programs that rewards members that actually stay at hotels versus those who channel their CC spent through affinity card.

danwhy
May 27, 08, 6:34 pm
Personally I prefer programs that rewards members that actually stay at hotels versus those who channel their CC spent through affinity card.

And personally, I prefer the mixture I get with SPG. The CC only gives you points, not status. To get platinum benefits you have to actually have to stay at hotels.

So again, this just proves William's point, the programs are different. And that's a good thing imo, it means you and I can both choose the programs that work for us best. I'm genuinely glad Hyatt works for you, just as I'm glad SPG works for me.

ajamieson
May 27, 08, 6:35 pm
But at least spg doesn't have some weird unknown discounted rates that don't earn points.
Ah, but it does. Look up a Sheraton resort in Europe eg Spain on a consolidator and you'll discover rooms (including club rooms) being sold at significantly less than what is on offer via SPG. The hotel and SPG then dodge the price promise by pointing out that the SPG rates earn miles and give benefits whereas the consolidated rates do not so they are not comparable :td: The fact that you never get upgrades at these properties on SPG rates precisely because the good rooms are all occupied by people paying consolidated rates doesn't seem to matter :rolleyes:

elitetraveler
May 27, 08, 6:44 pm
Starwood Preferred Guest doesn't do this. In the past, a former Chairman & CEO exempted The Lanesborough, a St Regis Hotel. When the Chairman & CEO says "jump", the marketing program usually asks, "How high?". Regardless, whether they participated or not was not optional as far as the program is concerned. Then there are those hotels who have never participated in a frequent stay program (some Le Meridiens, for example) and were grandfathered in under the same conditions, those hotels who cannot participate (for legal reasons), those hotels who are independents and unbranded, and those hotels that SPG has asked not to participate because they did not play according to the rules.


guest.forum@starwoodhotels.com

The Lanesborough wouldn't have been a St. Regis if it was forced into SPG. The deal came with Atef Mankarios who had The Lanesborough when he ran Rosewood and when he became brand CEO for St. Regis, brokered the deal to bring them to St. Regis with the no SPG condition. Barry Sternlicht had to decide whether to accept the owner's conditions or not, and I believe the thought was having The Lanesborough as a St. Regis gave the brand more credibility in getting new St. Regis deals and expanding the brand, and if one looks at history, The Lanesborough has indeed served that purpose. At least that was my understanding for why the exception was made.

holtju2
May 27, 08, 6:45 pm
And that's a good thing imo, it means you and I can both choose the programs that work for us best. I'm genuinely glad Hyatt works for you, just as I'm glad SPG works for me.

Totally agree on this. That is the reason why I actually participate to all major five and have an earned top status with each of the, .

sc flier
May 27, 08, 8:40 pm
I've monitored this thread from the very first post but decided to stay out of it until some sensible discussion emerged and the Starwood Lurkers joined the fun.

Some of my observations:

1. While most of the Le Meridien properties in UAE still do not participate, SPG clearly has been working on this issue. The following two LM properties in Dubai began participating within the past year or so:
Al Sondos Suites by Le Meridien
Dar Al Sondos Apartments by Le Meridien
Hopefully others will follow. None of them participated in Le Meridien Moments. This issue was inherited when Starwood bought LM.

2. As has been noted already by the Starwood Lurkers, the Resort at Singer Island is a participating property. I don't agree with the manner of their participation because I don't agree with their upgrade policy nor the apparent manner of determining their SPG category while still requiring additional points for all awards since every room is a suite, but at least you get stay credit and points when you pay for a stay there. But HOW they participate is different than WHETHER they participate.

3. Other chains:
There used to be a property that had the Embassy Suites name in Maui but that didn't participate in Hilton HHonors. It was a timeshare property, IIRC, and it is no longer an Embassy Suites. That's the only example of a non-participating Hilton property that came to mind.

However, it does appear that the Hilton Atlantic City also does not participate. There is a frequent fear that the same will one day befall the Hilton Las Vegas. The Reno Hilton was similar, and it was sold off a few years ago. At the Reno Hilton, the front desk would not give you credit or points if your rate was below a certain price (something like $49, IIRC), but if you sent your receipt to the corporate HHonors office, they'd give you all your credit due. Alternatively, the hotel would offer at check-in to charge you the minimum amount that they would allow for you to get your HHonors credits. Anyway, this is kind of like what dabbagmm was suggesting.

4. The fact that SPG doesn't even want some properties to participate intrigues me. Anyone want to pull up the list of non-participating properties and break down the reasons why each is on the list?

5. I don't understand the following statement: "Generally, any hotel that looks like a convention or resort are suspect properties." In terms of participation? Or just in terms of whether they will offer a late check-out?

6. "But at least spg doesn't have some weird unknown discounted rates that don't earn points." Such as prepaid packages to Maui that were booked through the Westin Vacation Club? How about rates that aren't even necessarily discounted such as any rate in which the stay exceeds 30 consecutive days? (Good news, BTW: "Effective June 1st, 2008, this will change to 90 consecutive days.") Or rates for stays that are master billed? Or group rates for a conference? (Again, not necessarily a discounted rate.)

laurkis
May 28, 08, 12:30 am
Some hotels aren't actually managed by Starwood. They are privatly owned that pay a pretty penny to have the starwood name. They don't have to participate in hte program.

CaptainG
May 29, 08, 6:13 am
Ditto sc flier, here is my weigh-in:

In turn:

WScottsdaleInsider (1st post):
My assumption is that Starwood wants to work a deal to provide us, the target market, with a property to stay. If one is already in place and the Starwood Real Estate Investment Unit determines it's a good place for business, it makes more sense to Starwood (and provides opportunity more quickly for us) for them to accept limited or no participation. When I go to a city, I want to have the hotel built. I was expectin' to stay at a cetain W in AZ in April of this year and held out to make my reservations... AHEM :D so I stayed at a Hilton to work on my Diamond status. When I planned my trip to Greece, I wanted to stay at the W Athens, but it is also behind schedule and I had an immediate need. Starwood's goal is to provide upscale, luxury lodging not run a profitable loyalty/frequency program. I have every confidence that the determing corporate officer has projected sales and revenue presented to him/her prior to allowing a property to participate (except for Le Meridien, which came with grandfathered exceptions). NOTE: Upscale and luxury is not considering the select-service brands Aloft by W, 4 Points by Sheraton and Element by Westin.
Daveland (regarding stay credit):
If you ask nicely from spg, they may post the stay credit for you, just understand that you have been fairly warned that they may not. This happened with the Sheraton Desert Oasis, but the night/stay credit did not give me points and didn't reflect on my transaction log. It only helped me towards nights/stays for the year, and was ultimately inconsequential (I had 45+ stays that year).
ACfly (regarding upgrades at non-participating properties):
If the property doesn't participate, then there should be no expectation of an upgrade. As for limited participation properties, I've been pleasantly surprised... I've found they do, as always, based on availability. I've been upgraded at the Sheraton Desert Oasis, Westin Kierland Villas, a Le Meridien and Mystique.
dtremit (regarding brand out-liers):
I believe Starwood started as real estate investment trust, and as such they were tying together loose brands (Sheraton from ITT, Westin from United, Le Meridien from insolvency) and has had to put up with many out-liers before. Will a particular Sheraton have a club lounge or Yahoo link? Does a Westin give plats a breakfast voucher? Will the St. Regis club offer breakfast? The brands are inconsistent themselves, so it's not a fair expectation. HOT is still young in it's brand development and spg participation is just another evidence of that.
Starwood Lurker:
William, Wasn't their a Parker in NYC that was the Four Seasons before they built the new one on 57th (with that wonderful Joel Robuchon workshop)? Four Seasons tries to write 35 year contracts, so I suspect whoever managed it as the former Four Seasons may have made other contractual commitments that would preclude it from nicely aligning with the Le Meridien brand? Any knowledge about that?
Stevens397:
The increase to a sixth and now seventh category are fairly new, aren't they? Someone (working for the CFO I bet) pointed out that when Starwood was paying the property for an spg award night, they were paying something (lets say 3/4 of rack) that was not commensurate with the revenue delivered from earning those points. Using an airplane as an easy visual example, fuel costs, maintenance and landing/terminal fees cost (my guess) 75% of the expected revenue for a flight. If you give away more seats (or nights) than that 75%, you lose money on the flight. As a shareholder of 2 airlines and 4 REIT's, I don't want to see that happen, and neither does the CFO. Different flights have different fuel and landing fees, and thus have different required profitability and different numbers of available award seats.
holtju2:
Yes, the redemption for European categories is goning through the roof. Remember spg categories are based on USD values. We will only see European spg properties go up (significantly next year) as the US dollar continues to decrease. If China does indeed repeg their currency, the same will happen there. Starwood determines categories based on REVPAR... measured in USD. As the US economy continues this recession, our points lose value overseas as well.. and those redemption categories will continue through the roof.
sc flier:
I'd love to go through the list, but it's 7 AM and I have work :(
ajamieson:
Good to know. I've always assumed the BRG applies and just book through my plat concierge. I'll try this out next time I'm in Europe. That's why flyertalk is great!

-- CaptainG

Starwood Lurker
May 29, 08, 11:16 am
...I have every confidence that the determing corporate officer has projected sales and revenue presented to him/her prior to allowing a property to participate (except for Le Meridien, which came with grandfathered exceptions)...

I would say "especially for Le Meridien, which came with grandfathered exceptions". The only exception to our attempts to coax non-participating properties into participating in SPG would be those properties that we have removed from prior participation in the program, and no Le Meridien property is among those.

Starwood Lurker:
William, Wasn't their a Parker in NYC that was the Four Seasons before they built the new one on 57th (with that wonderful Joel Robuchon workshop)? Four Seasons tries to write 35 year contracts, so I suspect whoever managed it as the former Four Seasons may have made other contractual commitments that would preclude it from nicely aligning with the Le Meridien brand? Any knowledge about that?

No, I don't have any knowledge of that. Le Parker Meridien did not participate in Moments when Le Meridien was a stand-alone hotel company, so it was grandfathered in with the others who did not participate in Moments. But, I have no knowledge of why they did not do so prior to the merger.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

sc flier
May 29, 08, 12:19 pm
The following history is from the former Le Meridien Moments website. (courtesy of archive.org)

CHANGE IN PARTICIPATING HOTELS

After 19 December 2003 the following hotels will no longer be participating in Le Meridien Moments:
Le Royal Meridien Beach Resort & Spa, Dubai
Le Meridien Dubai
Le Meridien Al Aqah Beach Resort, Fujairah
Le Meridien Mina Seyahi Beach Resort & Marina, Dubai
Le Gulf Meridien Al Khobar
Although these 5 hotels still remain part of Le Meridien Hotels & Resorts, you will no longer be able to earn or redeem Moments points after 19 December 2003.

Le Meridien aims to provide guests with products and services that meet their needs. In some isolated cases, due to the financial structure of individual hotel operations, it becomes necessary for some services to be withdrawn from offer.

We regret any inconvenience the withdrawal may cause, but wish to assure you this has no impact on the normal standards of service and quality you would expect from these hotels and that you can continue to enjoy the benefits of Le Meridien Moments at over 130 Le Meridien properties around the world. To view a list of all participating properties, please click here (http://web.archive.org/web/20041009234645/http://www.lemeridien.com/moments/points/hotels.shtml).

Note that the following UAE properties were participating at the end of 2005 shortly before the transition to Starwood:
Le Royal Meridien Abu Dhabi
Le Meridien Abu Dhabi
Dubai Al Sondos Suites by Le Meridien

nicolas75
May 29, 08, 12:27 pm
I have also never heard of a Marriott, InterContinental, Hilton, or Hyatt (before the examples cited in this thread) not being part of the program.

Any IC participates to the Priority Club Programme.

All properties respect the Royal Ambassador privileges (early check in at 8.00 am, late check out at 4.00), and upgrade privileges (upgrade to suite; except for InterContinental COEX Seoul).

But properties offer different additional advantages (free access to club lounge, if any).

mecabq
May 29, 08, 12:36 pm
Right -- all InterContinental Hotels Group properties participate in Priority Club, and all InterContinental properties participate in Ambassador/Royal Ambassador. I have never seen any exceptions.

Of course, compliance varies (and, in my opinion, the rules are ambiguous in some cases). As has been discussed on the IC forum countless times, club access at InterContinentals is not a stated benefit of Priority Club Platinum or Royal Ambassador (nor Ambassador, of course). Some hotels graciously give this benefit, but that's not the same as participating in the program or not. Of course all of the chains, including SPG, have examples of inconsistent application of the rules among participating properties!

sc flier
May 31, 08, 12:12 pm
Sometimes it pays off to just contact a hotel directly. I asked the Le Meridien Al Aqah in UAE about why they do not participate in SPG and whether they plan to. Here's what they had to say...

We are now part of the Starwood Hotels however, we are not participating yet on their programs. We are still in the process of enrolling & getting all the approvals.

As for the meantime, we acknowledge our guests who are SPG members, only that we can not give out points as of the moment.

I'm not sure what it means to "acknowledge" SPG members. I did not ask whether that means that they give elite SPG members any perks such as preferred rooms or suites.

CubaLibre
Jul 1, 08, 8:09 am
Sometimes it pays off to just contact a hotel directly. I asked the Le Meridien Al Aqah in UAE about why they do not participate in SPG and whether they plan to. Here's what they had to say...

...well, the Westin Dubai Mina Seyahi Beach Resort & Marina just opened very recently, didn't belong to le meridien and (apparently) no "old" contracts apply.
So why don't they participate...

kippax
Mar 2, 09, 5:11 am
Planning a trip to Dubai over Christmas and may stay at one of the non-participating hotels. I realise that I won't get points nor recognition of my Platinum status but given the hotels are listed and can be booked via spg.com, would Starwood recognise the booking as part of stays required to reach Platinum again?

Maybe one for William....

Cheap Elite
Mar 2, 09, 6:14 am
Planning a trip to Dubai over Christmas and may stay at one of the non-participating hotels. I realise that I won't get points nor recognition of my Platinum status but given the hotels are listed and can be booked via spg.com, would Starwood recognise the booking as part of stays required to reach Platinum again?

Maybe one for William.... No.

Hotels that do not participate in SPG (http://www.flyertalk.com/forum/starwood-preferred-guest/827710-hotels-do-not-participate-spg.html)

Starwood Lurker
Mar 2, 09, 11:13 am
Planning a trip to Dubai over Christmas and may stay at one of the non-participating hotels. I realise that I won't get points nor recognition of my Platinum status but given the hotels are listed and can be booked via spg.com, would Starwood recognise the booking as part of stays required to reach Platinum again?

Maybe one for William....

Regrettably, no. If a property does not participate in SPG, stays at said property do not count towards earning elite status or promotional offers.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

jimmychang
Mar 2, 09, 12:33 pm
I still don't quite get this. Why those properties should be listed at SPG.com if they don't participate in SPG? :rolleyes: To me, they can be listed at Starwood.com or Sheraton.com if it's a Sheraton but it simply creates confusion to list it in SPG.com and says it's non-participating.

Starwood Lurker
Mar 2, 09, 1:09 pm
I still don't quite get this. Why those properties should be listed at SPG.com if they don't participate in SPG? :rolleyes: To me, they can be listed at Starwood.com or Sheraton.com if it's a Sheraton but it simply creates confusion to list it in SPG.com and says it's non-participating.

Not possible. It's all coming from the same resource only with a different skin.

These non-participating properties are more clearly marked than ever before, so there really should not be any confusion regarding their status. If you believe otherwise, then I guess we will just have to agree to disagree. ;)

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Sagy
Mar 2, 09, 10:05 pm
For my own reasons I have complied a list of "special" SPG properties and divided them into three categories:

Starwood Vacation Ownership Hotel, only limited participation in SPG (points/awards)
Hotel Country State City Collection
Phoenician Residences, Luxury Collection Residence Club USA Arizona Scottsdale Luxury Collection
Sheraton Desert Oasis USA Arizona Scottsdale Sheraton
The Westin Kierland Villas USA Arizona Scottsdale Westin
The Westin Mission Hills Resort & Villas USA California Rancho Mirage Westin
St. Regis Residence Club, Aspen USA Colorado Aspen St. Regis
Sheraton Mountain Vista USA Colorado Avon Sheraton
Sheraton Steamboat Resort Villas USA Colorado Steamboat Springs Sheraton
Sheraton Vistana Resort, Lake Buena Vista USA Florida Orlando Sheraton
Sheraton Vistana Villages, International Drive USA Florida Orlando Sheraton
Sheraton PGA Vacation Resort, Port St. Lucie, Florida USA Florida Port St. Lucie Sheraton
Sheraton Broadway Plantation USA South Carolina Myrtle Beach Sheraton
The Westin Lagunamar Ocean Resort Mexico Quintana Roo Cancun Westin
The Westin CampoReal Residences Portugal Turcifal Westin
Other Limited Participation in SPG Hotel
Hotel Country State City Collection
Le Royal Méridien National Russia Moscow Le Méridien
Hotel Not Participating in SPG
Hotel Country State City Collection
Le Méridien Moscow Country Club Russia Moscow Le Méridien
The Lanesborough, a St. Regis Hotel UK London St. Regis
Sheraton Karachi Hotel & Towers Pakistan Karachi Sheraton
Grosvenor House West Marina Beach by Le Méridien UAE Dubai Le Méridien
Le Méridien Dubai UAE Dubai Le Méridien
Le Méridien Fairway UAE Dubai Le Méridien
Le Méridien Mina Seyahi Beach Resort & Marina UAE Dubai Le Méridien
Le Royal Méridien Beach Resort & Spa UAE Dubai Le Méridien
Residence Deira by Le Méridien UAE Dubai Le Méridien
The Westin Dubai Mina Seyahi Beach Resort & Marina UAE Dubai Westin
Le Méridien Al Aqah Beach Resort UAE Fujairah Le Méridien

Hopefuly others will find it useful as well

KathyWdrf
Mar 3, 09, 4:04 am
...The limited-participation and non-participating properties are also called out in the SPG Terms & Conditions:

https://www.starwoodhotels.com/preferredguest/legal/spg_terms.html

The T&Cs are worth looking at as they also contain a wealth of other useful info on the program.



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