Qualiflyer - LHR-EZE Cheap Swiss Fares (€516 C CLass)

Hello,

Yesterday on Swiss.com, booked three C Class tickets LHR-ZRH-EZE in April for a mere €516 a seat. (Yes there is no zero missing). I know of two other people including the person who noticed it first who have done the same. Obviously believed it is a mistake and was expecting to be contacted today and told that Swiss will NOT honour it. Think about this, same dates/class from ZRH comes to €5000, same dates/class from DUB to €6000 and same route/dates/Y Class: to €1700 (3.5 times more than C). No telephone call/email today, this information was posted in the Swissair Group where an employee claimed it was no mistake and surprise surprise, the fare is still there this evening!!!

And example:

LX 465 SWISS London (LCY) Zurich 17:30 / 15APR 20:10 / 15APR
LX 094 SWISS Zurich Buenos Aires (EZE) 22:15 / 15APR 08:40 / 16APR
LX 095 SWISS Buenos Aires (EZE) Zurich 10:35 / 25APR 06:20 / 26APR
LX 450 SWISS Zurich London (LCY) 07:00 / 26APR 07:40 / 26APR

---------------------------------------

Below you will find the Business Class fare for the flights you selected.

Adults 234.00 GBP 325.65 GBP 1 325.65 GBP 518.80 EUR
Sum total 325.65 GBP 518.80 EUR

6 Flights in Business, over 25,000 miles counting towards status for €516 is one of the best ever deals.

Jeremiah
http//www.groups.yahoo.com/group/swissair (http://http//www.groups.yahoo.com/group/swissair)


[This message has been edited by teahan (edited 10-02-2002).]

Thanks for the great tip. http://www.flyertalk.com/forum/smile.gif http://www.flyertalk.com/forum/smile.gif I just booked 3 tickets. And one trip is for November of this year. Now if I could only upgrade. But after a couple of trips I guess I will become a Travel Club member.

Thanks a lot, buddy, just booked one ticket too !!!

couldn't resist, so booked a ticket too

just tried to book a flight and they have updated the system the tket is now:

2320.00 GBP or 3696.03 EUR.

kooks

Who wants to join me for a long weekend mileage run in november?

When?

shoot, same problem here

I want it is not possible to book anymore at that price...

kooks.

can someone post the fare basis? i want't to call them. kooks, when do you want to go? nov 9 and 10? one week later?

it's really gone. i can't believe it.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ch_usa:
can someone post the fare basis? i want't to call them. kooks, when do you want to go? nov 9 and 10? one week later?</font>

OK 9 and 10 of november should be OK

kooks.

Now it's 2234 GBP. They left out a 2 in the fare basis database.

same for me...

kooks.

[This message has been edited by kooks (edited 10-03-2002).]

I was sooooo close to booking, just needed to check a few days and asked in a companion... too late I guess! http://www.flyertalk.com/forum/frown.gif

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airOli (http://www.olimade.com/airoli), the Swiss Air Line. http://www.flyertalk.com/forum/wink.gif

[This message has been edited by airoli (edited 10-03-2002).]

Any news...

kooks.

Deleted.

[This message has been edited by ch_usa (edited 10-03-2002).]

Looks good.

Deleted.

[This message has been edited by ch_usa (edited 10-03-2002).]

[This message has been edited by ch_usa (edited 10-03-2002).]

YGM

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airOli (http://www.olimade.com/airoli), the Swiss Air Line. ;)

YGM too

Deleted

[This message has been edited by ch_usa (edited 10-04-2002).]

The fare is not in the system anymore. It seems that it was a programming error in the fare database.

[This message has been edited by ch_usa (edited 10-04-2002).]

I have an eticket confirmation only for 2 tickets Aug02 to Aug07 , 2003 with a stopover in Geneva.

I have a confirmed screen shot of my booking and an email but nothing else. I will see if they process the transaction on my cc.


Dave

Do you have an e-mail from contactus@swiss.com with a reservation confirmation or an e-tkt recepit with a subject line like ELECTRONIC TICKET PASSENGER RECEIPT AND ITINERARY from LUGTSLX.TTY@MAIL.SWISS.COM or similar?

If it is an E-Tkt receipt you're fare is guaranteed and you have nothing to worry. But if it is not - I would not raise any attention with Swiss in order to prohibit them from cancelling the reservation or not honoring the fare.

The following is my email from SWISS:


Many thanks for your booking, Mr XXXX.

Your booking number is XXXXX. You will receive your boarding card upon
presentation of your passport/ID card at the check-in-desk of your departure
city.


Passengers:
Mr XXXXX XXXXXX 323.90 GBP
Mrs XXXXX XXXXXX 323.90 GBP
Total price: 647.80 GBP

This looks like an E-ticket to me.


[This message has been edited by davistev (edited 10-03-2002).]

It is not the etket yet, just the confirmation of the booking.

Normaly you will receive another email as ch-usa wrote:

subject line like ELECTRONIC TICKET PASSENGER RECEIPT AND ITINERARY from LUGTSLX.TTY@MAIL.SWISS.COM

kooks.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by davistev:
The following is my email from SWISS:


Many thanks for your booking, Mr XXXX.

Your booking number is XXXXX. You will receive your boarding card upon
presentation of your passport/ID card at the check-in-desk of your departure
city.

Then the details

This looks like an E-ticket to me.
</font>

edited to remove flight numbers and dates.

davistev, I'd definitively require them to send you the real e&gt;ticket confirmation, or better yet ask them if they can send you paper tickets (even though that doesn't yield you bonus miles).

I've made a quick calculation for the thing ch_usa and I have in mind:

ZRH-LON 1000* + 1000 youth + 500 e&gt;ticket
LON-ZRH 1000* + 1000 youth + 500 e&gt;ticket
ZRH-EZE 7031* + 2000 youth + 500 e&gt;ticket
return

50% C bonus on Status miles

Total = 27093 Status + 11000 Bonus Miles

38'093 http://www.flyertalk.com/forum/biggrin.gif

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airOli (http://www.olimade.com/airoli), the Swiss Air Line. ;)

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by airoli:
davistev, I'd definitively require them to send you the real e&gt;ticket confirmation, or better yet ask them if they can send you paper tickets (even though that doesn't yield you bonus miles).

I've made a quick calculation for the thing ch_usa and I have in mind:

ZRH-LON 1000* + 1000 youth + 500 e&gt;ticket
LON-ZRH 1000* + 1000 youth + 500 e&gt;ticket
ZRH-EZE 7031* + 2000 youth + 500 e&gt;ticket
return

50% C bonus on Status miles

Total = 27093 Status + 11000 Bonus Miles

38'093 http://www.flyertalk.com/forum/biggrin.gif

</font>

You have forgot the echeking at Zurich 500x2 plus TC Gold or TC bonus miles...

kooks.

davistev

I wish you good luck and hope you get the ticket today or tomorrow. Please inform us as soon as you get another email or something else from Swiss. In a week I would call Swiss and verify if the ticket is issued and what was charged to the credit card.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kooks:
[B] You have forgot the echeking at Zurich 500x2 plus TC Gold or TC bonus miles...
[B]</font>

Right you are! I'm not sure if I could handle numbers that high... http://www.flyertalk.com/forum/biggrin.gif



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airOli (http://www.olimade.com/airoli), the Swiss Air Line. ;)

We could upgrade to first oneway and still earn some miles ....

Waiting for news....

http://www.flyertalk.com/forum/cool.gif http://www.flyertalk.com/forum/cool.gif http://www.flyertalk.com/forum/cool.gif and ready to go...

kooks.

My Qualiflyer account shows the booking as confirmed. However - this said, I did miss the Qantas Tallin-Sydney seats a few years back because I did not have paper tickets in my hand. On the same note - I just finished the HEL-PDX run on SAS for 65GBP with paper tickets. So I have a 50% success rate with these ticket mistakes. Lets hope!!!! I'll keep you informed.

I forgot the targeted C-class promotion. Wow.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ch_usa:
I forgot the targeted C-class promotion. Wow. </font>

HO Yes.... http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/wink.gif

kooks.

Please do not mention the words "targeted promotion" when I am around. I am unfamiliar with that concept. http://www.flyertalk.com/forum/mad.gif

------------------
airOli (http://www.olimade.com/airoli), the Swiss Air Line. ;)

void

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airOli (http://www.olimade.com/airoli), the Swiss Air Line. http://www.flyertalk.com/forum/wink.gif

[This message has been edited by airoli (edited 10-03-2002).]

SWISS ticket office in London has called to me some minutes ago
The staff has told me that the fare was wrong.
They accept their misstake for persons who pay the ticket with credit card issued in UK, but for non-UK credit card holder.
That means I, non-UK credit card holder, can not get the business class ticket LHR-EZE return for GBP320, even though I have paid the ticket via SWISS web site as well as UK credit card holder. http://www.flyertalk.com/forum/mad.gif

There is no logic in this matter as the web site did not mention the fare was only for UK creit card holder.

What do you think?

Ask them to confirm what they said by phone in writing - this exact reason - and then ask for a supervisor to honor the fare, the reason is clearly a stupid excuse. If they honor the fare for UK card holders, they have to honor it for everybody.

i got this message: ELECTRONIC TICKET PASSENGER RECEIPT AND ITINERARY

FARE CALC LON LX X/ZRH LX BUE M182.58DMFUK LX X/ZRH LX LON M1
82.58DMFUK NUC 365.16END ROE0.64081 XT GBP12.90YR
GBP13.30CH GBP6.50QO GBP1.70TQ GBP3.20XR

FARE GBP234.00
TAXES GBP40.00GB GBP14.05UB GBP37.60XT
TOTAL GBP325.65
PAYMENT CREDIT CARD

or in Euro: 517.78
Nothiing heard since this message, which also includes the ticketnumber

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by beepee:
Nothiing heard since this message, which also includes the ticketnumber</font>

I have got booking number and confirmation e-mail as well. But The London staff called to me today(2002-10-03) afternoon and told that the booking is not valid. Reason is mentioned above.

Hello,

I am really sorry and don't know what to say! My ticket was paid for with a Swiss issued credit card but an Irish address, can they get away with it?

I know several people in Switzerland who will be extremely annoyed, having already booked EZY tickets.

What are you people doing?

Jeremiah

Hello,

Just wondering what your booking status is showing on Swiss.com??? Now, well over 48 hours after the original booking, it is still showing confirmed for €516 per person. I could see they have a point if they called an hour after the booking but 48 hours has to show an intention to contract from both sides.

Also what about those of us who already booked our flights to London?

Again, I am extremely sorry about all this!

Jeremiah

i don't think they can (or will) cancel my ticket because i know that under belgian law, they have to honor their offer regardless their mistake or not , internet or otherwise,....and since Swiss is also actif on the Belgian Market any offer made via their website is binding.

I managed to get one of the LHR-EZE tickets (well an e ticket) for £320. I phoned Swiss reservations today and got allocated seats. The agent told me that all I needed to check in was my reservation number.

Stephen

Hello,

Well they didn't even contact me and look at this:

***quote***

The reservation could not be found in the system anymore as it has
expired. Should you need more details on this reservation, kindly
contact one of our reservation centers or send us an email via direct
contact.

***(unquote)***

Jeremiah

Do you all remember the fare error that United Airlines had about a year ago or so ? They tried not to honor the fare and they got grilled by the media. I don´t believe SWISS could just turn their back on us and not honor the tickets. Hell, afterall it was their fault, not ours...
If they don´t honor my ticket, I´ll definitely raise hell, be that with our without media....

Hello,

And this fiasco goes on and on and on…. Just called Swiss to enquire re the message about my reservation having expired but was told everything was okay. Nothing to worry about and they will send another e-ticket confirmation email soon.

Still don’t know what to make out of it!

Wish I taped the phone confirmation where the really friendly agent told me about five times that there was ABSOLUTELY no problem and nothing to worry about.

Jeremiah

Well I have purchased non-refundable tickets to London to connect with my LHR-ZRH-EZE flights!!!

Fingers crossed.

Stephen

Hello,

And the story gets stranger. My booking appeared in "cancelled bookings" shortly after my first phone call to them, gave them another call and told me everything was okay. My reservation is still under cancelled bookings.

It went from confirmed to expired to confirmed and now to cancelled.

Now I am worried.

Jerermiah

Hi,
im in the same situation ive passed from Confirmed to expired about 3 times back and forth and now im back to confirmed. Phoned up a swiss agent (who presumably is in LON) who told me im confirmed about five times. He also said that it was because my tickets hadn't been issued. Yet how can they if you have e-tickets?
Mumbo-jumbo i think swiss really try to do everything to confuse you. on top of it i have loads of easyjet flights which are non refundable and if i don't have the flight what the hell am i gonna do in london for 10 days? not that i dont appreciate london but at that period of the year i prefer being in EZE than LON. Anyway i will not let swiss screw me, i paid for the ticket now they should fly me there (and back if possible).
Anyway have a nice time all,
tim.

I think we need a definitive answer soon. Many of us will be making plans.

Stephen

You can guarantee that if you booked a ticket online and didnt realise that the fare was ten times more than you wanted to pay (due to eyesight problems or whatever), Swiss would not let yuou cancel the ticket for a refund.

Power of the internet.

I would suggest SWISS use this incident as a public relations opportunity and honour the best fare this century!

Has anyone thought about talking to the media in London? Seems like this is the kind of story one sees in a few of the tabloids over there. Plus, it might help our case get a bit of publicity. I have 5 flights showing confirmed as of last count. I need to make plans to get to London soon.

I did report this 'case' to my niece, who right now is the NZZ (Neue Zürcher Zeitung) correspondent in Paris. Not sure if she will forward it to one of here (travel-colums-) colleagues of the newspaper.

Thanks very much Rudi.

I hope we will be able to do the Milage Run in November..

Kooks http://www.flyertalk.com/forum/wink.gif http://www.flyertalk.com/forum/wink.gif

I have a couple of thoughts

1) If under belgian law they have to honor the fare because it was offered in the internet, then everybody's fare needs to be honored. Anybody who was in Belgium when he booked it could sue them (which would cost moch more than 2000GBP per ticket), and maybe even people from all over the world. Just think of how court cases that have nothing to do with the US are fought out there.

2) Swiss cannot afford to raise a media scandal. If they are smart, they'll just honor the fare and go after whoever made the error.

3) Swiss should think about potentially loosing us as customers, after all there are almost one hundred or more heavy volume Swiss flyers on this board. I for one thing will be very angry if they don't give me the ticket at that price.

4) I would guess they are discussing what to do right now, as I haven't heard anything but have been told that they will get back to me.

5) A smart move would be to give everybody who wanted to book / booked the fare even a free upgrade to first (or something like that) and issue a media communique about the mistake and how smart frequent travelers found it, and how Swiss now rewards them for watching the airline's website this closely. This way they could turn it in to positive publicity. It could be a real gag. On the other hand, just imagine how the could get battered by the media if they don't honor the fare.

I have called to Customer Relationship(CR) in Basel, Schweiz today(2002-10-04).

First, I have been redirected to ticket office in Basel.
Then the operator, who has answered my phonecall, has confirmed my reservation and confirmed payment has been made with the amount of GBP320 per person.

I have told about the phonecall from London office, but she told me that the reservation has been made and it is only me who can cancel the reservation not London office.
I asked about if she can send a confirmation mail to my e-mail address, and yes! I have got the confirmation e-mail. http://www.flyertalk.com/forum/biggrin.gif

I have even asked her name and telephone number in case I get trouble with this reservation.

Thanks for all of FT people for your support!

AHO

Hello,

It seems to me that Swiss are in fact honouring the ticket mistake. I don’t believe they rang anyone today. However, I still have a rather major problem:

-- Rang them last night when the ticket status changed to “expired” and was told that there was nothing to worry about. It simply meant that the e-ticket hadn’t been issued.
-- Shortly afterwards, logged-on Swiss.com to see that the ticket status had suddenly changed to cancelled! Obviously rather concerned, I rang up again to be told that, that my tickets were not cancelled. I was even told I could select seats etc.
-- Log on Swiss.com once more last night and see that the status is still on cancelled so ring Swiss once more. This time end up talking to a Conrad from Australia who confirms the tickets aren’t cancelled at all and that it must be some sort of IT problem.

Jolly happily, forget about the whole thing until this evening. Go to Swiss.com to see that my tickets are still cancelled and hence call Swiss again. This time, someone from Cape Town answers and informs me that the reservation was in fact cancelled, supposedly by me! What on earth is all that about? Some kind of joke? Tells me she will try and get it re-instated but it now a few hours later and nothing has changed. I am not holding my breath either.

Anyone have any idea what I should make out of this? As far as I know, I am the only passenger to have their tickets cancelled? Singling me out for spreading this around the net? Pissed off employee (first phone call) decides to annoy me? Genuine mistake by someone?

Jeremiah

Teahan: Most likely just a bunch of completely confused / overstreched Mindpearl calling center agents. My experience with "difficult" requests (also regarding QG award tickets) is to always call to ZRH or BSL only.

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airOli (http://www.olimade.com/airoli), the Swiss Air Line. ;)

I wonder how many of us ended up booking the unintentional special offer - and what percentage were Flyertalkers. I'm off to EZE 24/12 to 30/12.

Stephen

stephan we shall nearly be meeting: i leave 26 dec come back 03 january/04 january.

[This message has been edited by GVA (edited 10-04-2002).]

What is the date of the first person actually departing on this offer? My wife and I do not leave until Aujust 2003.

I am wondering what type of experience, service one can expect and of course if they honour the booking at check-in.

leaving 28th november, back 7/12

Well I'm off on 02 November. Anyone leaving before me? Checked on my rez. and although it shows confirmed the tickets have not been issued. (ie. no ticket numbers have been put into my PNR).

just a question what exactly is a PNR? how do you check if ticket numbers have been put?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by GVA:
just a question what exactly is a PNR? how do you check if ticket numbers have been put?</font>

Basically a PNR is your reservation. You can call Swiss and they will tell you if ticket numbers have been issued. Seemingly if a ticket number has been issued it seems like a binding contract has been made. I have 4 reservations and none have been issued ticket numbers. Hopefully that will change next week.

PNR = Personal Name Record

I always ask for (and get one) a print-out of my PNR after ticketing and again (adjusted) days before my flight (and all upgrades cleared, seat-allocation, etc).

ok thanks guys. Just wondering as i have my seat numbers already does that help at all?
Anyway if anyone has a PNR please say so.

GVA,

I think the only thing that would help is the Etket number... or a paper tket.

Confirmation of the flight or a seat allocation is not enough of what I know.

kooks.

did anyone get phoned today or on friday by swiss? i haven't looks like swiss has decided to honour.

GVA,

Are you sure, did you get the Etket??

kooks.

I got my full e ticket thing by e mail this afternoon.

Stephen

I don't understand where are your difficulties. I got my 3 e-tickets with each e-tk # the first morning , 11 am, after booking ca. 3 am. Since no news, all seems to be ok. Any doubt ?

------------------
JC25

A week now since I booked for January. I have a 'confirmed' reservation and seat numbers, but as yet no e-ticket number. Also, the charge has not yet appeared in my online AmEx statement.

I see online that there is a fifth 'sector' four weeks and two days after my return to LHR:

- LX 7997 dep FQA 0100 arr FQB 1301 Economy

What's this all about?

Should I be doing anything to expedite matters?

Thanks for your advice.

I called SWISS yesterday night and asked them about my reservation. They said my ticket hasn´t been issued yet, that´s why I didn´t get a confirmation e-mail with my ticket number. I asked them to issue it and this morning I got the e-mail with the number and other details. The rate is still the same. I assume very strongly that now, they can´t change it anymore, right ???

When looking at my reservation online, I also had a fifth segment LX 7997 or something like that, but on the confirmation mail, it didn´t show up. Must be some kind of internal IT thingy....

Thanks, chicagolaw, that's reassuring.

I'll call them later.

I bit the bullet and called SWISS. The instruction to ticket was given at the time of reservation and apparently it normally takes around 7 working days for the e-ticket to be issued. That would make it Friday or Monday next, so all appears to be OK.

Oh, one stopover in ZRH is allowed at GBP 50.

7 days to issue an e-tkt ? it's a joke !! If you confirm your flight normaly, on line, the e-tkt is sended by mail just 3 or 4 hours.....

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JC25

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JC25:
7 days to issue an e-tkt ? it's a joke !! If you confirm your flight normaly, on line, the e-tkt is sended by mail just 3 or 4 hours.....

</font>

Your answer is correct for a flight departing soon after the booking. If you have booked a flight that is departing in 1 or more months then Swiss normaly send you the etket after 1 to 2 weeks by email. Unless you call them and ask for the etket.

kooks.


[This message has been edited by kooks (edited 10-09-2002).]

Booked myself a ticket but wondering is there is any chance I can make some changes? I booked myself from LHR and to LCY by accident (just selected the top option twice presuming it would be the same airport), would like both from LHR. Should I just forget it an accept the inconvenience or try to call them?

You could be lucky since LGW,LHR,LCY are often treated as interchangeable BUT there ceratinly are differences in airport fees which means a repricing of the ticket. I do not think you will get the same deal again. I would not draw too much attention to this and fly out of LCY. I hear it is a nice airport http://www.flyertalk.com/forum/smile.gif

davistev, well it seems that departing from LCY is more expensive than deperting from LHR which is good news. would I really be risking anything by calling them and asking?

If I just chose to fly out of LCY, how long is the LHR-LCY trip? Would arriving at LHR at 13:25 be safe enough for a 17:30 departure from LCY?

[This message has been edited by A319 (edited 10-09-2002).]

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by A319:
would I really be risking anything by calling them and asking?

The answer will only be known once you call. If you get an automated robotic person then you could have some troubles. If you get a sincere person, then you could have some luck.

If I just chose to fly out of LCY, how long is the LHR-LCY trip? Would arriving at LHR at 13:25 be safe enough for a 17:30 departure from LCY? - YES - As long as you arrive on time at LHR. 4 hours should be enough time time to get to London City airport but I would investigate ahead to determine how you are going to do this (Taxi - public transit - I do not think there is an airport shuttle between these two airports.)

[This message has been edited by A319 (edited 10-09-2002).]</font>

To A 319
no problem o change reservations for the same fare.
Yesterday I called swiss to change the return flight. There was no problem if I remain on swiss - so it's not possible to take flights with GRU/EZE done with an other carrier. I think there are no restrictions with the ticket, only this above.

------------------
JC25

You said you changed your flight, did you have to pay a fee for this ? I´m thinking about staying a couple of days longer in EZE than I had originally planned. Would changing my return date cost me anything ?

Changing dates is one thing BUT changing city of departure may trigger a repricing.


By the way - What fare class code is this?

the finally charged my amex account

well got a confirmation fax the other day. maybe i should phone up to get my e ticket number. i booked a week ago now.

Rang them up to ask about changing LCY to LHR and was pretty much told to f*** off unless I wanted to upgrade to GBP2600 fare. Asked about changing the return date and was told the same. I understand it but they could be a little bit kinder about it and drop the sarcasm.

Hi,
can anyone explain what the e-ticket number really is for and if i needed it for boarding or anything else.

at check-in the e-ticket number will help to identify your 'record' - and then to print-out your boarding pass - and yes, you need a paper-boarding pass to board ...

By the way, the targeted C-class promotion only applies to European flights, I believe. At least, my one is.

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Concerto:
By the way, the targeted C-class promotion only applies to European flights, I believe. At least, my one is.</font>

The promotion is indeed targeted for European C-class flights, but if you do LON-ZHR and return you will get 2 segments counting for the promotion..

kooks.

I also have LX7997 as a fifth segment on my booking. Should I be concerned? I phoned to get Eticket issued and was told no problems - they will make an entry so it will processed on Monday. Does this all jive?

I have the mystery fifth segement too - I was planning just to ignore it as it is meaningless and occurs after my real segements. Any risk here?

Stephen

I noticed my virtual fifth segment after requesting seat numbers at the SWISS ticket desk at GVA last week. (Even though I had entered 'aisle' for my wife's preference and have a copy, the confirmation did not include this.)

His printout and subsequently the website show the fifth segment.

Still no e-ticket number and my AmEx online statement doesn't show the transaction yet. Seven working days from 2.10.02 means yesterday (!) or perhaps Monday. We'll see.

Just a short note on that "5th segment":

I got the same "problem" a couple of weeks ago with a LX-booking completely unrelated to this EZE-fare.

(see http://www.flyertalk.com/forum/Forum40/HTML/000826.html )

Guy Betsy then answeres:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
[B]Looks like the SWISS booking engine is just booking a 'retaining' faux booking segment to keep the PNR active till 1 Dec 2002.

You see, once flights have passed, PNR's get purged or 'deletd' from airline CRS's. The booking engine that is doing the reservation is not with SWISS themselves but through a third party. they would need this 'active' segment just in csae of 'internal' auditing. Nothing to do with you really.[B]</font>

So: Don't panik! http://www.flyertalk.com/forum/wink.gif

Thanks, Akki. That's reassuring!

Slight alarm yesterday. I checked my reservation at swiss.com and found that it had been cancelled. Clicked 'back' and re-tried to find it was still confirmed.

Just tried again to find that 'the reservation could not be found in the system anymore as it has expired'! Clicked on 'back' and retired, lo it is still confirmed.

Anyway, I rang SWISS and the (very nice) lady checked with Ticketing who said, yes, they would ticket, but because we are not travelling until some time ahead and they are very busy, they couldn't do it now. They would try to do it by the weekend. That would make it 12 working days (if it happens then) - 12 working days and 2 weekends for an e-ticket.

La di da.

E-tickets received today. http://www.flyertalk.com/forum/smile.gif

Thought I'd double check on swiss.com, but it's down.

Hi! I am another one of those members who has been reading for a while but only joined after seeing and booking this. Got my e-tickets a few days ago and just went to the Swiss counter in Geneva Airport to try and see if I could change dates. Was given a nice 10 minute lecture about how it was a very very special price, how people should never have gotten these tickets and how they definitely can't be changed/refunded for any reason. I appreciate that these tickets are extremely cheap but as far as I am concerned, they were booked as flexible C Class and no restrictions are included in my e-ticket. Any idea on what I should do?

I have 3 RT tickets on this fares. One week ago I called LX to change dates of one trip. No problems, I ask just one day to confirm, but at least I don't need it. This meens for me no difficults to change, but check your reservation on swiss website and see the conditions (clik on the price)

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JC25