Qualiflyer - Booking upgrade on Cathay Pacific for trip from Eur. to Austral.: the story continues




jan_peeters
Sep 24, 02, 3:08 am
Hi,

I posted 2 weeks ago regarding a trip to Australia in Feb-Mar of next year (for my honeymoon trip):

http://www.flyertalk.com/forum/Forum40/HTML/000812.html


I followed the advice to book two return upgrades on Cathay Pacific (CX). (total of 180.000 miles, but lowest cost according to me)

I called CX to make a booking in L-class (lowest upgradeable econ. booking class), afterwards I called Qualiflyer to request the upgrade. The agent entered the request data for the upgrades, the reply from CX came back instantly, denying the 13-hour flights LHR-HKG and HKG-LHR (5 months in advance in low season, the upgrades were already sold out), the legs HKG-SYD and CNS-HKG came back confirmed. I then called back CX to change my reservation to fly out of AMS instead of HKG. Then called back Qualiflyer, they could confirm the legs AMS-HKG, CNS-HKG and HKG-AMS, but I was still waitlisted for HKG-SYD (still a 9-hour flight !). Furthermore, the agent told me to have 'very low hopes' that the waiting list would ever clear, especially since we were looking for 2 upgrades on a partner airline.

I almost gave up, but one week later decided to call back one last time: I got great news, the agent confirmed the HKG-SYD as well, so the whole itinerary is set up in bus. class.

However, the agent advised me to finalize the booking as soon as possible (=pay for the tickets and communicate the ticket numbers to CX), because they have had experiences where CX just cancels confirmed upgrades when they remain unconfirmed for too long. When I asked what 'too long' stands for, the agent told me '2 to 3 weeks maximum, sir'.

Did anyone experience such a cancellation before ? I would hate to loose the confirmed upgrade, but also don't feel much for paying the tickets already 5 months in advance ?

What would be the influence of Qualiflyer stopping at the year-end ? I understand it is extremely wise to get everything dealt with by the year-end ?

Cheers,

Jan


Guy Betsy
Sep 25, 02, 8:12 am
This sounds usual for upgrades done on CX. CX automatically generates a message to QUALIFLYER requesting a ticket number by xxx date or else booking will be cancelled when the first confirmed flight is booked.

Waitlists can hardly clear on QUALIFLYER bookings as Cathay Pacific will confirm waitlists on their own ASIAMILES or MARCO POLO members first. You have no status on CX even with TravelClub and your waitlist priority will remain low.

Bear in mind that Cathay uses "U" class for upgrades on QUALIFLYER. This "U" booking class is also used for its own upgrade and free award seats for ASIAMILES/Marco Polo Club members as well as for all OTHER airline requesting AWARD seats. CX may not automatically credit your Qualiflyer account with the economy class miles. Better photocopy your ticket and boarding pass to send to QUALIFLYER in case it does not get credited.

As advice for your upgrade goes.. it all depends on you. How certain you are of your trip? If you are confirmed, then get the ticket and confirm the upgrade. CX accords different ticketing deadline times for certain periods. Christmas, New Year and Chinese New Year are all peak periods. It may have something to do with the latter.

If CX cancels your seat, even by no fault of QUALIFLYER, the latter has no recourse to get the seat back if it is no longer available.



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