Hilton HHonors - New hhonors cards

Do you received the new hhonors cards? There is no the colour of the status, e.g. the gold card was coloured gold, now there are some good pictures, for example mountains or flowers?? Do you know what is the purpouse of these new cards?

I hope they change the color of the Diamond card. That Pearl/White color is ugly!

I was gold and now I have the rock on the card.....:D

I hope they change the color of the Diamond card. That Pearl/White color is ugly!

It has changed - is dark / blackish with some coloured "rays" at the lower part - Hilton logo in left lower corner and a textblock with name / status and membershipdetails on the left upper side

Cheers

Thomas

I've never got a Blue, Silver or Gold card. Let's see if they get a new Gold out to me before I hit Diamond.

Now I know that the picture does not depend from the stauts there are a lot of different pictures: the rock, the flowers, the mountains, the sun.....

Cheers

Wish I had received a new card at all. My card expires in a couple of days.

The last time they sent me one it had already expired before I got it ... The letter was dated May xx, 2007 and the expiry of the card was April, 2007. Duh.

I was diamond, re-qualified as diamond, and the hhonors website shows me as diamond for another 12 months, but I recently received a gold card. When I sent an email to customer service asking for a diamond card, and pointing out that I properly requalified and that their website shows me as diamond for another 12 months, their response was "sorry, but you are now gold". From this experience it seems like they don't even check their own records, but prefer to bank on their prior mistakes.

I was diamond, re-qualified as diamond, and the hhonors website shows me as diamond for another 12 months, but I recently received a gold card. When I sent an email to customer service asking for a diamond card, and pointing out that I properly requalified and that their website shows me as diamond for another 12 months, their response was "sorry, but you are now gold". From this experience it seems like they don't even check their own records, but prefer to bank on their prior mistakes.
Do you have the hilton amex? I wonder if that overode something.

mine is still good through 04/09 so I don't expect to get a new one ... but you never know ... due to some address error (no idea why) Hilton was unable to send me cards for 3 years .. the last one came with FedEx next day :eek: never hurt me @ hotels ... curious to see if they send me one now ...

Do you have the hilton amex? I wonder if that overode something.

No, I don't. It's baffling. I'll order a new card from the hhonors website and see what shows up in the mail, tho.

I was diamond, re-qualified as diamond, and the hhonors website shows me as diamond for another 12 months, but I recently received a gold card. When I sent an email to customer service asking for a diamond card, and pointing out that I properly requalified and that their website shows me as diamond for another 12 months, their response was "sorry, but you are now gold". From this experience it seems like they don't even check their own records, but prefer to bank on their prior mistakes.


I had a similar experience (see here (http://www.flyertalk.com/forum/showthread.php?t=814934).) When I called the Diamond Desk today, the agent (after quite a bit of "one moment please, one moment please...") said that the cards were ordered on March 25, and I didn't requalify until April 2nd. She stated I should be receiving my Diamond card shortly. What she couldn't explain was why I only received a Silver card, not Gold (the status earned as of March 25th.) :rolleyes:

Feel a bit better reading this - I'm a Gold but received a Silver card. What was especially annoying is that they've never managed to send me out a Gold card.

I just got a blue card in the mail buy the expiration date on my silver card is 04/07. I will be staying at Hilton 4/24-4/27...will I still get (the few) silver benefits?

I just got a blue card in the mail buy the expiration date on my silver card is 04/07. I will be staying at Hilton 4/24-4/27...will I still get (the few) silver benefits?

If the expiration of your current card is 4/07 then you're out of luck. It's been expired for a year. If you meant 4/08, then it will be good until the end of this month.

No, I don't. It's baffling. I'll order a new card from the hhonors website and see what shows up in the mail, tho.

it's better for you that you order the card by the telephon cust serv, it's faster

I qualified for Diamond at the end of last year for the first time; received my first diamond card with a Feb '09 expiration date soon thereafter; yesterday I got one of the new "Black Diamond" cards with a June '09 expiration date. Maybe they have decided that they like wasting $ sending new cards every few months?

I qualified for Diamond at the end of last year for the first time; received my first diamond card with a Feb '09 expiration date soon thereafter; yesterday I got one of the new "Black Diamond" cards with a June '09 expiration date. Maybe they have decided that they like wasting $ sending new cards every few months?I had the same thing. I don't know if they're trying to be like Marriott with their new cards. I think the new card looks pretty cool. :cool:^

We received our new (black-ish) Diamond cards yesterday, exp. date of 06/09. This exp. date no longer jives with their previous April expiration dates. I called CS and they told me the expiration dates are 15 months from the time of re-qualification (or qualification). It is almost impossible to figure out how many stays one needs, by what month. But at least the cards are kinda pretty with a modern-looking font... ;)

It is almost impossible to figure out how many stays one needs, by what month. HHonors.com -> Member Services -> VIP Tier Wizard

HHonors.com -> Member Services -> VIP Tier Wizard

Does not work as advertised once you reach Diamond. It will only tell you that you have enough stays to maintain Diamond through XX month of YY year.

I was diamond, re-qualified as diamond, and the hhonors website shows me as diamond for another 12 months, but I recently received a gold card. When I sent an email to customer service asking for a diamond card, and pointing out that I properly requalified and that their website shows me as diamond for another 12 months, their response was "sorry, but you are now gold". From this experience it seems like they don't even check their own records, but prefer to bank on their prior mistakes.

Same thing happened to me. Diamond requal year ends April 30. I requalified 25th March and 5th April I received a Gold card saying that I did not requalify.

Emailed twice to customer support who eventually said they had reinstated my Diamond membership and I will get a Diamond card in a few weeks.

Does not work as advertised once you reach Diamond. It will only tell you that you have enough stays to maintain Diamond through XX month of YY year.Who knows with the way it has changed recently, but based on my experience of only recently requalifying for Gold, I think it stops doing that once you are within twelve months of actually losing your status. Mine does the same thing for Gold now that I am not within 12 months of losing it, but I expect it will change back if and when I ever have less than 12 months of status remaining.

Who knows with the way it has changed recently, but based on my experience of only recently requalifying for Gold, I think it stops doing that once you are within twelve months of actually losing your status. Mine does the same thing for Gold now that I am not within 12 months of losing it, but I expect it will change back if and when I ever have less than 12 months of status remaining.

I can tell you that it has been that way since I qualified for Diamond over a year ago. Since becoming a Diamond, the VIP Tier Wizard is absolutely useless. I have to manually track with a spreadsheet to see how my continual Diamond renewals are progressing throughout the year.

The same thing happened to me that happened to others. I am a Diamond and will requalify this weekend for the year. Last week I received a card that said I didn't make Diamond, here is a Silver card because we're being nice to you. By that point in time I had already requalified for Gold at least. I called the Diamond Desk and she said that I am Diamond in the system until 4/30 so don't worry about it. She had no explanation at all.

Just got the new Diamond Card and love it....although my collegue in the next office got a Silver Card with stones and I think that one looks a bit more hip (not that I want to be Silver though) -- someone at Hilton must be taking design courses as this stuff looks pretty good! I hope they start working on redesigning the lounges next.

If the expiration of your current card is 4/07 then you're out of luck. It's been expired for a year. If you meant 4/08, then it will be good until the end of this month.

I used my 2-yr expired card and never had an issue. They go by what the computer is telling them anyway.

It has changed - is dark / blackish with some coloured "rays" at the lower part - Hilton logo in left lower corner and a textblock with name / status and membershipdetails on the left upper side



I just received my Diamond card yesterday and it is the pearl/white color.

Just Curious... what do y'all do with these cards? :confused:

I could care less what they look like.

I got the new Silver card, and I definitely like it better than the old one.

Just Curious... what do y'all do with these cards? :confused:

I could care less what they look like.

I have found that unobtrusively (yet visibly) holding the card when approaching the check-in area will quite often elicit a more cheerful and friendly reception from counter personnel than just walking up--especially when fancy clothes are not an option.

Just Curious... what do y'all do with these cards? :confused:

I could care less what they look like.

I've never needed one in the US, but it can come in handy outside the US especially when the reservation is not made in advance, or does not provide detail of your status. I stayed at one hotel in S. America that was booked through Expedia, and when I arrived they insisted on seeing my card before providing an upgraded room. They claimed that they had no way of looking up my status online. As it turned out, the non-upgraded room was fine and much better than expected, so it wasn't a big deal.

Just Curious... what do y'all do with these cards? :confused:

I've used my Gold card to access the Exec Lounge at a couple of properties.

we are wasting away since we retired....were diamond...then gold...this week down to silver

if we get a credit card..do we get gold status?

thanks

OK, so now I have three unexpired (2009) cards

'old' gold
'old' diamond
'new' gold
I expect I'll get a 'new' diamond next week :rolleyes:

"if we get a credit card..do we get gold status?"

If you spend more than $20K annually on it. :-:

Received my Diamond card today. Old design.

I got my new silver card with "rocks". Oh boy - I don't carry them anyways but it certainly does look a lot neater then the plain silver/gold cards I've previously had. An interesting note - on the right side of the page with the card on it was an offer that if I stayed 4 times between 5/1 & 7/15 I'd be given gold status through April 2009. No promotion code and no message about registering.

I'm not sure if I'll have 4 stays or not during that time. Only 2 trips planned so far, but I will probably have a few more stays during that period as well.

An interesting note - on the right side of the page with the card on it was an offer that if I stayed 4 times between 5/1 & 7/15 I'd be given gold status through April 2009. No promotion code and no message about registering.And 7 stays May/June will move you from gold to diamond according to my blurb which seemed unaware that I already am diamond :rolleyes:.
What the h*** are they doing ?

Rec'd my new card today, with a note that they'd dropped me to Silver because I didn't have enough activity. ??? Oh well, Hilton.com still shows me as a Gold, closing in on Diamond.

Just Curious... what do y'all do with these cards? :confused:

When checking in I hand over my CC and the HH card. Very useful of you have reservations made without the HH number in the boking (especially via Priceline or Hotwire ;))

Still no sign of my new card. It is May 1st now and I have an expired DIA card ...

I received a new "Gold" card this week.

The picture on it looks like water with Golden sunlight reflecting off it, like at sunset/sunrise.

Rec'd my new card today, with a note that they'd dropped me to Silver because I didn't have enough activity. ??? Oh well, Hilton.com still shows me as a Gold, closing in on Diamond.

While I got silver card, despite qualifying as gold, and yet online still shows my old status of diamond.

While I got silver card, despite qualifying as gold, and yet online still shows my old status of diamond.


Same here (http://www.flyertalk.com/forum/showthread.php?t=814934), still no change now that we've hit May.

While I got silver card, despite qualifying as gold, and yet online still shows my old status of diamond.

It shows current status as gold for me when clicking on VIP tier wizard.

I received a new "Gold" card this week.

The picture on it looks like water with Golden sunlight reflecting off it, like at sunset/sunrise.

My husband got the same cars...kinda pretty.

I'm guessing that the members list sent to the card makers was out of date, or that they took so long to make the cards that it had become out of date.

So long as your level at hhonors.com is correct, just throw the wrong card(s) away; or recycle them (great ice scrapers).

I'm guessing that the members list sent to the card makers was out of date, or that they took so long to make the cards that it had become out of date.

So long as your level at hhonors.com is correct, just throw the wrong card(s) away; or recycle them (great ice scrapers).

Is there high demand for ice scrapers at your location?:
"Location: an Island in the Pacific".

Is there high demand for ice scrapers at your location?:
"Location: an Island in the Pacific".Yup, think Northeast Pacific not the other kind (sigh :sad: ).

I'm guessing that the members list sent to the card makers was out of date, or that they took so long to make the cards that it had become out of date.

So long as your level at hhonors.com is correct, just throw the wrong card(s) away; or recycle them (great ice scrapers).

Ice scraper? I have ice in my drink. Why would I need to scrape it?

A "Replacement Diamond" card arrived today, even though the previous card was Gold and the telephone service rep, after research, told me I was only a Gold. The website never was in error, and always reflected my Diamond status through 2009. It only took 10 days to get the card in the mail after clicking on the "request replacement card" on the website.

But, living in Minnesota, we never have enough ice scrapers so I won't complain.

A "Replacement Diamond" card arrived today, even though the previous card was Gold and the telephone service rep, after research, told me I was only a Gold. The website never was in error, and always reflected my Diamond status through 2009. It only took 10 days to get the card in the mail after clicking on the "request replacement card" on the website.

But, living in Minnesota, we never have enough ice scrapers so I won't complain.

Me did not get any new card.

Sent email to diamond desk, was told that maybe in four to twelve weeks will arrive. :td:

On-line status still says "good until April 2009" :confused:

My online statement now shows status as silver, which is incorrect :td:

Finally got my new HH DIA card - but unfortunately they sent me the white / beige version again ... How do I get the new design ??