theblakefish
Apr 20, 08, 11:51 am
Stayed at this hotel last week, and it is the standard HGI fare. The hotel does not serve a dinner, so room service is provided by the Outback Steakhouse across the street. ^ Nice change to the same-old-same-old. However, the service here is terrible from the front desk staff. The air conditioning in my room was not working, and it was not fixed by the staff. I did not turn it on when I went to bed around 10, but it soon became stuffy in the room and very hot, and I tried to turn the thermostat on, but it did not work. I tried everything, but it just would not turn on. I called to the front desk and informed them, and all I got was a very uncaring "oh, allright." I have very rarely received such uncaring and poor service, but your hotel has given it to me. I was not offered a room to move from (although I knew that the hotel was sold out), nor was engineering called or even alerted. Poor service from this hotel to the max, and I actually sent an email to them fir the first time, but I really don't expect anything in return. :td: