Cathay Pacific Asia Miles - E-ticket issued by other airline / Change of CX flight

Has anyone experienced a situation where they had an e-ticket issued by another airline, but with CX segments (but the CX segments were changed causing the reservation to not match the e-ticket)? Did you encounter any problems at check-in?

I've heard stories of e-tickets not matching the reservation, which can cause problems with check-in as the Departure Control System (DCS) won't pick up the e-ticket.

I have an e-ticket on SQ stock (issued by travel agent) which has a TPE-HKG segment on it in CX F. However, CX decided to change the aircraft from a 3 class to 2 class and I was downgraded to CX J. As a result, I rebooked on another CX flight with F.

Now my e-ticket dosen't match the reservation. I tried calling CX to have it revalidated, and the agent won't do anything claiming that SQ must "push" the coupon to them so that they can link it to the new flight.

Then I called SQ and was told that they don't "push" coupons, and that CX must gain control of the coupon by displaying the e-ticket and entering the command to get control. The CX segment shows up as an "INFO SEG" in their system and they can't revalidate their own e-ticket using from an INFO SEG.

I call CX, and told that that SQ won't "push" it and CX now tells me that if I paid HKD 300 that they could take control of the coupon and revalidate it. However, the e-ticket image on SQ's side won't be updated. (At first, they claimed that they can't get control of the coupon and that it is SQ's responsibility update the e-ticket)

Then I call SQ again and now I am told that since a travel agent issued my ticket that I must get it reissued with the new flight details. However, I tell them that the fare will change (the SQ agent tell me that the fare won't change if my TA put in the original fare). They insist that they can only revalidate the ticket if it was SQ flight on SQ e-ticket, but not CX flight on SQ e-ticket.

Now I have asked my travel agent to reissue my e-ticket to reflect the new flights and hope they do it correctly (but manually inputting the original fare), otherwise I have to pay an additional CAD10.10 (yes, this is how much the fare increased by - if the fare increased by CAD1000, i would be pissed). However, it would be better than paying HKD 300.

I wish I have a paper ticket!!!! With e-tickets, it seems like carriers can now have an excuse not to take responsibility when things go wrong.

Isn't the main issue that you need to have your travel agent change the ticket? Whenever I have a ticket issued by a travel agent, the airline always tells me that I must go through the travel agent to change the ticket and booking.

Good corporate travel agents have a 24 hr hotline for emergency ticket changing.

For the first leg, i believ u must go thru the T/A, but for the rest sectors, normally u can simply contact with the issuing airlines directly. This is CX practice but not sure same for SQ or not.

...
I call CX, and told that that SQ won't "push" it and CX now tells me that if I paid HKD 300 that they could take control of the coupon and revalidate it. However, the e-ticket image on SQ's side won't be updated. (At first, they claimed that they can't get control of the coupon and that it is SQ's responsibility update the e-ticket)..

I wish I have a paper ticket!!!! With e-tickets, it seems like carriers can now have an excuse not to take responsibility when things go wrong.

This is what happens when an airline you have in your ticket causes a schedule change but you had issued it on another airline. In this case, SQ.

I believe the onus lies with SQ to rebook the booking. But if all else fails, just show up on day of departure and let the airport agents handle the change.

This is what happens when an airline you have in your ticket causes a schedule change but you had issued it on another airline. In this case, SQ.

I believe the onus lies with SQ to rebook the booking. But if all else fails, just show up on day of departure and let the airport agents handle the change.

CX did admit that they can "see" the e-ticket, but with the old flight number. However the new segment is not "attached" to the e-ticket.

Anyway, just to be safe, I am getting it reissued.

But if all else fails, just show up on day of departure and let the airport agents handle the change.

So what will those airport agents do? Tell me they can't do anything and deny me boarding unless I purchase a new ticket?

Or will they somehow get a supervisor to "display the SQ e-ticket", then "take control" of the coupon and "pull it" (which means I may be standing in front of the counter for 20 minutes while they figure out what to do)?

So what will those airport agents do? Tell me they can't do anything and deny me boarding unless I purchase a new ticket?

Or will they somehow get a supervisor to "display the SQ e-ticket", then "take control" of the coupon and "pull it" (which means I may be standing in front of the counter for 20 minutes while they figure out what to do)?

Might have what happened to my friend to happen again.
G/A: The seat is for you, but you dont have the ticket for it.

So, you really cant do nything unless ur agent does sth

I still don't understand why the OP isn't dealing with this through his travel agent. You buy the ticket from the agent, you do everything else through the agent.

If your agent is going to charge you change fees, that's part of the deal.

I still don't understand why the OP isn't dealing with this through his travel agent. You buy the ticket from the agent, you do everything else through the agent.

If your agent is going to charge you change fees, that's part of the deal.

To complicate things, my travel agent did not issue the ticket themselves. They had to release the PNR to their branch to issue the ticket, and any reissuing and revalidating must be done by sending the PNR back to the branch. (It takes them a day to issue a ticket!!! and I am a rather inpatient person and want things done right away)

Also, they are not open 24 hours. (Can't use corporate TA as this is a leisure trip)

Anyway, I asked my travel agent to reissue my ticket today and it is taking them forever as the person that knows how to do complex ticketing was not in today.

This is what happens when an airline you have in your ticket causes a schedule change but you had issued it on another airline. In this case, SQ.

I believe the onus lies with SQ to rebook the booking. But if all else fails, just show up on day of departure and let the airport agents handle the change.

The ticket has to be re-issued, not just re-booked. Turning up at the airport is not recommended...

The ticket has to be re-issued, not just re-booked. Turning up at the airport is not recommended...

Yes it is fine as long as the date hasn;t changed but the flight has. CX agents at airport can reissue that coupon only without touching the entire booking.

If OP goes to CX, the entire ticket needs to be endosresed to them but attracting a HK$300 fee.