Starwood Preferred Guest - Is there a reason we can't see certain reservations online?

I got a reply from Starwood that "...if hotels look at your reservation you will no longer be able to view it online."



Why not? Isn't it still my reservation?

I've run into the same problem. It is a bit odd when other reservations are still there.

that's an easy question. because spg.com totally s*cks.

i think that if the hotel touches your reservation and makes a change such as upgrading you or if it is a complex reservation that mixes for example free nights or cash and points and regular paid nights then you will not be able to see it. if you call spg though they can see it and read it to you.

i think that if the hotel touches your reservation and makes a change such as upgrading you or if it is a complex reservation that mixes for example free nights or cash and points and regular paid nights then you will not be able to see it. if you call spg though they can see it and read it to you.

But in my case no changes were made.

that's an easy question. because spg.com totally s*cks.
BEHAVE! :p

I got a reply from Starwood that "...if hotels look at your reservation you will no longer be able to view it online."



Why not? Isn't it still my reservation?
i think that if the hotel touches your reservation and makes a change such as upgrading you or if it is a complex reservation that mixes for example free nights or cash and points and regular paid nights then you will not be able to see it. if you call spg though they can see it and read it to you.

Yes, as starwood lurker has pointed out many, many, many (get the picture) times, if a hotel (views, adjust, etc.) your reservation there is the possibility that it is no longer visible online.

Just make sure that you have the printed confirmation with you at check in.

yes when you can not see anymore your reservations the hotel took it over the spg.com and did an upgrade..... you can always call the PLT CONCIERGE
do not worry it happens to me all the time as I do not stop staying at all the Starwood hotels.....I got scared the first time now I do know I got a nice upgrade

Hi adventurous,

Many other reasons as well:

1. Your reservation is a full award reservation for a room other than a standard one.

2. Your reservation is booked through a third party agent.

3. (Which isn't a reason) You have a PM!

Thank you and have a nice day!

apguest.forum@starwoodhotels.com

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

With Intercontinental Hotels, there are some situations where a reservation becomes non-viewable online. But at least you can see the reservation in the summary list: so you can still see the hotel name, intended stay dates and confirmation number.

With Starwood, some reservations disappear, or never appear in the first place, even though agents can see them when I give them my SPG number.

I just know that sooner or later I am going to have a reservation I no longer need but forget to cancel because I don't see it on "My Stays".

Another concern would be if human error or fraud resulted in someone else using my SPG number to book an award stay. Being unable to view all reservations booked against my account significantly diminishes my ability to protect myself from such a situation.

Thankfully I can see that I have the reservation, but get no results when I check for details. This is not a 3rd party booking, nor an award booking.

3. (Which isn't a reason) You have a PM!

Where on spg.com would I see if I have a PM?

Where on spg.com would I see if I have a PM?

You wouldn't. You would check to see if you have a PM on Flyertalk.com

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Where on spg.com would I see if I have a PM?

I believe that Starwood Lurker II was telling adventurous that he had sent him a PM thru the FT system.

And I just spent 10 minutes looking for PMs on spg.com...D'OH!