Emirates Airlines Skywards - Worst customer service ever ever....

This is the worst airline customer service in all departments. First they lost my baggage. Never got in touch with me. I spent hours and hours everyday to get someone to talk to me. Finally after 35 days got my luggage back. When opened it, my camera was missing and bunch of other gifts I purchased were also gone. Someone had ransacked my bag and piled up everything. Not to mention they broke a portion of my bag. Since then I have been trying to call customer service again,....but no one responded. Already left several voice mails and emails, but with no result.
This is the worst customer service ever and I will never fly Emirates. And will advice my friends and close ones against it as well.

Very upset with my loss.

EK product may be one of the best but many on this forum agree that their customer service sucks. My experience with them include delayed bags at least 5 times in the past 2 years. Then once, my Tumi TSA lock went missing and consequently a designer bag stolen from my suitcase but no compensation since :td:

I had my bag left behind in Dubai when traveling back from London (LHR - DXB - MEL - AKL) in Jan, when i arrived at AKL menzies baggage already had organised the paperwork and when it arrived 2 days later they sent it out on a taxi to my place.

Your situation really sucks mate, i hope it gets sorted, but it must be really terrible, 35 days....

EK Customer Affairs is without doubt the worst Customer Service Department I have ever experienced. Telephones go unanswered or calls not returned, Emails never get responses or if they do they take on average 6+ weeks.
There is someone there called Sue Clemson who is a right dragon and tarnishes the name of EK. I know multiple people who have had letters off her and will never use the airline again. Clemson should be sacked before she does further damage to the airline

I had my bag left behind in Dubai when traveling back from London (LHR - DXB - MEL - AKL) in Jan, when i arrived at AKL menzies baggage already had organised the paperwork and when it arrived 2 days later they sent it out on a taxi to my place.

Your situation really sucks mate, i hope it gets sorted, but it must be really terrible, 35 days....

My mate got his bags in two days too and he was really impressed with how it was all handled. I think EK is hit and miss. As with anything though, bad experiences always garner more attention.

From an email to Customer Affiars on February 6, 2008 recevied response TODAY- so that is a guidleine for time it takes for replies as of now is 8 weeks.

EK Customer Affairs is without doubt the worst Customer Service Department I have ever experienced. Telephones go unanswered or calls not returned, Emails never get responses or if they do they take on average 6+ weeks.
There is someone there called Sue Clemson who is a right dragon and tarnishes the name of EK. I know multiple people who have had letters off her and will never use the airline again. Clemson should be sacked before she does further damage to the airline
I think the names of CS reps, real or ficticious, that are associated with poor response should be named on public boards as long as their location is not.

I've been told EK is having problems with expanding too quickly and over-stretching resources. Cabin crew is one area which apparently they are running short on and pushing them so quickly through training that they are coming out very inexperienced and unprepared. I have a friend doing crew as well as a couple of ex-crew mates and apparently the ratio of crew to crew support is about 100:1.

Hopefully EK sorts any HR issues out. I believe poor custy service experiences can be blamed basically on understaffed custy service departments.

I think the names of CS reps, real or ficticious, that are associated with poor response should be named on public boards as long as their location is not.

What's the point in naming somebody who's ficticious? :confused:


In that case, I would like to name Mr Drew Peacock as the worst customer services rep at Emirates.

Flew BOM - DBX - MAN with a 3 day stopover in Dubai. For some reason Emirates decided to cancel my seat on the MAN sector and fly me out one day early. The only problem was they decided not to tell me. All the MAN flights for the following 2 days were full all they would offer me was an economy seat or to waitlist me for biz for the following two days. I had to "suggest" that they reroute me through BHX which I thought was a good idea. Dear old Emirates decided that even though they had made the mistake I would have to pay for the cost of rerouting! Eventually after numerous calls they relented. Still waiting for a reply from customer services but not holding my breath.