aussielori
Mar 28, 08, 11:47 am
I ordered a full size car for 10 days- 4 weeks before pickup date.
please note I am an Australian and do not know makes and models of cars in the Americas
when I arrived at the city location the car I was given had a least 100 dents.
they had no other cars to give me so they said so I accepted and drove to pickup other guests.
The mufler was noisy and the radio didnt work at all excpet a crashing sound every bump so I drove the the Westin location to change cars.
The b---t at the location said what did I want as I was upgraded to a better than full size.
I said "well just give me the full size without the dents and a radio that works".
she said I had ordered an intermediate and that I could have a full size volswagon jetta but she had to go get it from airport dollar or I would have to get it.
I was in a huge hurry as had to get to merida early that night.
I drove to the airport to save time and also to not have to look at the face of this unhappy woman
after a heap of waiting for the car rental contract to be re written.
I got the jetta
this has now taken 2 hrs of arguing pushing my arival to merida back and having to go on the express way and pay $us30
no glove box cover but the car looked small. I asked about a full size they said jetta is a full size.
without knowing what was full size I accepted.
after driving to merida and realising that thrifty had just one location cun.
I could not swap the car . I had four reasonable size adults and 4 bags we were balancing one bag on our lap.
the car became increasingly uncomfortable on the 1600 ml journey. I called the cun location and asked again about a full size. they skirted around and said I could have lots of cars for $60 a day
when I asked about a jetta they said it was full size.
I argued but they wouldnt budge.
on returning the vehicle I spoke to the manager of CUN airport thrifty.. she said jetta is fullsize.
I said its not at dollar and thats where I picked up the car.
she wouldnt budge.
I told her I had called the Dept of consumer complaints and the visitors bureau which I had and the tact changed.
she said she would re look at the cost.(us$750)
she took it down to $550us as charged by a midsize.
I accepted as I had to get ot the airport for my return flight but told her the complaint would still stand.
she had ruined 4 peoples holiday to Mexico.
firstly I wanted to warn you all that CUN does what they please as far as giving you what you dont order.
second how good are the US thrifty customer claims and the Dept of consumer complaints in mexico do they take ripping of visitors seriously?
please note I am an Australian and do not know makes and models of cars in the Americas
when I arrived at the city location the car I was given had a least 100 dents.
they had no other cars to give me so they said so I accepted and drove to pickup other guests.
The mufler was noisy and the radio didnt work at all excpet a crashing sound every bump so I drove the the Westin location to change cars.
The b---t at the location said what did I want as I was upgraded to a better than full size.
I said "well just give me the full size without the dents and a radio that works".
she said I had ordered an intermediate and that I could have a full size volswagon jetta but she had to go get it from airport dollar or I would have to get it.
I was in a huge hurry as had to get to merida early that night.
I drove to the airport to save time and also to not have to look at the face of this unhappy woman
after a heap of waiting for the car rental contract to be re written.
I got the jetta
this has now taken 2 hrs of arguing pushing my arival to merida back and having to go on the express way and pay $us30
no glove box cover but the car looked small. I asked about a full size they said jetta is a full size.
without knowing what was full size I accepted.
after driving to merida and realising that thrifty had just one location cun.
I could not swap the car . I had four reasonable size adults and 4 bags we were balancing one bag on our lap.
the car became increasingly uncomfortable on the 1600 ml journey. I called the cun location and asked again about a full size. they skirted around and said I could have lots of cars for $60 a day
when I asked about a jetta they said it was full size.
I argued but they wouldnt budge.
on returning the vehicle I spoke to the manager of CUN airport thrifty.. she said jetta is fullsize.
I said its not at dollar and thats where I picked up the car.
she wouldnt budge.
I told her I had called the Dept of consumer complaints and the visitors bureau which I had and the tact changed.
she said she would re look at the cost.(us$750)
she took it down to $550us as charged by a midsize.
I accepted as I had to get ot the airport for my return flight but told her the complaint would still stand.
she had ruined 4 peoples holiday to Mexico.
firstly I wanted to warn you all that CUN does what they please as far as giving you what you dont order.
second how good are the US thrifty customer claims and the Dept of consumer complaints in mexico do they take ripping of visitors seriously?