Air New Zealand Air Points - NZ5 Cancellation

We were booked on NZ5 in Premium Economy on 3/14. The flight was cancelled, but Air NZ were able to get us seats on NZ1 (in Economy) on the same date. They handled the whole thing very well, and rearranged our onward connections from AKL. However, they were a little vague about whether we would receive a refund of the difference in fare between Premium and regular Economy. Has anyone had a similar experience? Am I due a refund from Air NZ?

Yes. You paid for a higher class of travel than you received so you should receive a refund based on fare difference. Given what NZ charges for premium economy it is likely to be a sizeable refund.

Indeed, but I wonder what fare levels they'll base the refund on?? A full Y fare vs a possibly discounted PE fare might not be much of a refund??

Cheers
TiggerK

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