Hilton HHonors - Lost Ipod at Hilton Riverside, New Orleans. Diamond Desk can't help. Any suggestions?

I had a late checkout at 3:00pm, get to the airport and at 5:00pm as the doors are closing on the plane and I go to my headphone case, I realize I left my Ipod Shuffle and $500+ Shure E500-PTH headphones in the room.

Since I knew I wouldn't have time to speak with the hotel, I called my wife and asked her to call for me. She calls and of course, they have no record of them and can't find them.

When I make it home at about 2:00am New Orleans time, I e-mail the Diamond Desk asking for assistance since I will be traveling internationally in a couple of hours. I ask if someone there can call a manager on my behalf to assist me.

Their response was that they forwarded the request to the hotel and I would receive a response in 7-10 days.

I'm upset that the maid would take them and not turn them in but I guess I'm not too surprised.

Any suggestions?

Thanks.

I had a late checkout at 3:00pm, get to the airport and at 5:00pm as the doors are closing on the plane and I go to my headphone case, I realize I left my Ipod Shuffle and $500+ Shure E500-PTH headphones in the room.

Since I knew I wouldn't have time to speak with the hotel, I called my wife and asked her to call for me. She calls and of course, they have no record of them and can't find them.

When I make it home at about 2:00am New Orleans time, I e-mail the Diamond Desk asking for assistance since I will be traveling internationally in a couple of hours. I ask if someone there can call a manager on my behalf to assist me.

Their response was that they forwarded the request to the hotel and I would receive a response in 7-10 days.

I'm upset that the maid would take them and not turn them in but I guess I'm not too surprised.

Any suggestions?

Thanks.

not to forget your things and immediately blame a maid? maybe it is the maid's supervisor? maybe it is a maintenance man? maybe it is not the hotel at all?

are you sure that you did not leave these in a car? or on a bench?

this may still turn out okay if you keep the good karma flowing. ;)

patience! :)

and of course, they have no record of them and can't find them.

I have forgotten many things in hotels (clothes, mobile phones, and even wallet) but always get them back.
For my wallet, in Spain, I noticed I have forgotten it when arriving at the airport. The InterContinental hotel send it by taxi, and I could get my flight!!^


A question: are you sure you let in the room?

not to forget your things and immediately blame a maid? maybe it is the maid's supervisor? maybe it is a maintenance man? maybe it is not the hotel at all?

are you sure that you did not leave these in a car? or on a bench?

this may still turn out okay if you keep the good karma flowing. ;)

patience! :)


True, it could have been someone else. No, I'm sure I left them in the room. I always put them in the case when the flight lands but I was tired after traveling from MNL-HKG-LAX-JFK-IAD-MSY in a span of 2 days along with being sick. So, I put them in my shirt pocket. When I got to the hotel and changed, I pulled them out of my pocket and set it by the coffee machine and didn't touch them the rest of the trip.

I hope it turns out ok but we'll see...

I had a late checkout at 3:00pm, get to the airport and at 5:00pm as the doors are closing on the plane and I go to my headphone case, I realize I left my Ipod Shuffle and $500+ Shure E500-PTH headphones in the room.

Since I knew I wouldn't have time to speak with the hotel, I called my wife and asked her to call for me. She calls and of course, they have no record of them and can't find them.

When I make it home at about 2:00am New Orleans time, I e-mail the Diamond Desk asking for assistance since I will be traveling internationally in a couple of hours. I ask if someone there can call a manager on my behalf to assist me.

Their response was that they forwarded the request to the hotel and I would receive a response in 7-10 days.

I'm upset that the maid would take them and not turn them in but I guess I'm not too surprised.

Any suggestions?

Thanks.

Thats rather presumptuous. :td:

Is it possible the items hadn't reached the lost and found at the time your wife called?

I would call the hotel NOW and see if they have received them.

Thats rather presumptuous. :td:

Is it possible the items hadn't reached the lost and found at the time your wife called?

I would call the hotel NOW and see if they have received them.

It is rather presumptuous and I shouldn't jump to conclusions. But, when I left, the maid was cleaning the room next door.

It is rather presumptuous and I shouldn't jump to conclusions. But, when I left, the maid was cleaning the room next door.
it's not because someone earns less than you that they immediately want to steal all your things.

It is rather presumptuous and I shouldn't jump to conclusions. But, when I left, the maid was cleaning the room next door.

Circumstantial! How can you be 100% sure that your room would be cleaned next or that, that particular maid was the only person with access to your room?

Since you were not physically there to witness anything yourself, you can't immediately place blame on the maid.

Call the hotel immediately - and see if they can help you.

I'm not sure what you expect the DD to do? Why not just call the hotel and speak to the GM?

I'm not sure what you expect the DD to do? Why not just call the hotel and speak to the GM?

word!

I had a late checkout at 3:00pm, get to the airport and at 5:00pm as the doors are closing on the plane and I go to my headphone case, I realize I left my Ipod Shuffle and $500+ Shure E500-PTH headphones in the room.

She calls and of course, they have no record of them and can't find them.

Of course, because hotel employees like myself are presumed to be thieves. :td: It does happen; I'll never deny that it hasn't...but come on now. :( Did you ever pause to think that housekeepers' carts (in theory) get emptied of all found articles every day, and then it probably takes another day for security or the Front Office to log them into lost and found? That's 48 hours right there. Did you wait this long? If not, there's no record EVEN IF your stuff was recovered and honestly turned in, which you seem to think is impossible.

I'm upset that the maid would take them and not turn them in but I guess I'm not too surprised.

What, specifically, is unsurprising? I've gotta know.

Any suggestions? Thanks.

None that are TOS friendly. :mad:

Hello -

I do concur with the posters here =- call the GM /hotel yourself, even if you are traveling, and see what help they can offer. Even if the worst has happened and a hotel employee has taken the items ., the GM is your best ally in trying to retrieve them.

To other posters - although some of you have been quite helpful, if you see something you don't like in a post DO NOT call out the poster in question! Please use the "Report bad post" icon to call it to the attention of a moderator. Insulting or being rude to another FT'er is cause for warning or even suspension.

thanks for your cooperation. I hope the OP takes the good suggestions here and finds his Ipod. In the meantime,please be kind .

squeakr

co Mod Hilton

$500 headphones and a shuffle? The shuffle is so small, it can easily be overlooked/thrown out/ stepped on, etc. The headphones are even smaller. I hope you get them back.

Well good luck in getting everything back ok. About a month ago, I read a story (from the TalkMail newsletter) about someone who left a folder (contained all sorts of good stuff, including their passport) in a plane's seatback pocket. Karma must have been on their side, as they got it back!!!

I'm not that familiar with the shuffle (a Nano person myself), but is it engraved, or have other identifiable features? I'd echo the comments of the other posters to contact the hotel yourself, and if there are any features, give those. Maybe if there are any FT'ers staying at that property, they can assist with speaking with some hotel employees for you.

I got my Nano as a gift last year, and it is engraved on the back. That said, I'd be pretty let down if it disappeared, I've gotten quite used to having it. It would be especially tough to go a long plane ride without.

Let us know how this works out.

IMHO OP should just write them off and go and buy a new set. It is not worth the time and effort trying to get them back.

I had a late checkout at 3:00pm, get to the airport and at 5:00pm as the doors are closing on the plane and I go to my headphone case, I realize I left my Ipod Shuffle and $500+ Shure E500-PTH headphones in the room.

Since I knew I wouldn't have time to speak with the hotel, I called my wife and asked her to call for me. She calls and of course, they have no record of them and can't find them.

When I make it home at about 2:00am New Orleans time, I e-mail the Diamond Desk asking for assistance since I will be traveling internationally in a couple of hours. I ask if someone there can call a manager on my behalf to assist me.

Their response was that they forwarded the request to the hotel and I would receive a response in 7-10 days.

I'm upset that the maid would take them and not turn them in but I guess I'm not too surprised.

Any suggestions?

Thanks.

What was the conversation your wife had with the hotel? Were they able to actually go in the room that evening? Was it being used at the time? Did they speak to the person that actually cleaned the room?

I left a shirt at an HGI at LAX last December. I told them exactly where it was (hanging in the closet). They first told me they couldn't go in because the room was occuppied but they checked on it later that evening and retrieved the shirt.

That's a bummer about the Shure headphones :( Too bad Apple is not willing to track registered iPods based on serial numbers when connected to Itunes.