Hilton HHonors - Spent $600 on room...got no points

My sister won a trip to Amsterdam, including 7 nights at the Amsterdam Hilton. She let me and our other sister tag along. The hotel charged us 55 Euro/night for the extra bed (totaling 385 Euro=$580). I thought since we spent this money on the room I would receive credit for the stay as well as HHonors points. When nothing posted for over 2 weeks, I contacted HHonors requesting stay credit. After not hearing from them, I called today and was told that since this was a "complimentary" stay, I am not entitled to earn stay credit nor miles. Does this seem right? Should I request to speak to a supervisor at HHonors? Any advice?

When on an award stay, one gets points for any additional spending, such as room service.
So it seems inconsistent that one does not get such points when on a "complimentary" stay, but there it is.
See item #11 under acrual of points in the T&C:
http://hhonors1.hilton.com/en_US/hh/terms.do#accrual_of_points

Don't think you are entitled to anything. Was your name even on the reservation or was it your sister's?

Don't think you are entitled to anything. Was your name even on the reservation or was it your sister's?

My name was on the reservation, as was my HHonors number.

Lesson learned, a call to Hilton BEFORE the trip, might have been beneficial.

Did you order room service, make a phone call or have any incidental charges?

Those are the only things I would think you could earn points on. yet nothing related directly to the cost of the room itself.

My sister won a trip to Amsterdam, including 7 nights at the Amsterdam Hilton. She let me and our other sister tag along. The hotel charged us 55 Euro/night for the extra bed (totaling 385 Euro=$580). I thought since we spent this money on the room I would receive credit for the stay as well as HHonors points. When nothing posted for over 2 weeks, I contacted HHonors requesting stay credit. After not hearing from them, I called today and was told that since this was a "complimentary" stay, I am not entitled to earn stay credit nor miles. Does this seem right? Should I request to speak to a supervisor at HHonors? Any advice?

Did you check the T&Cs for the competition that netted the trip and hotel stay. My thought is that this would be seen by HHonors as a "wholesale/tour operator" rate which also does not earn points based on Rule 11 of the HHonors T&Cs linked by ZeppoX.
No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for wholesale/tour operator packages, contracted airline crew rates, travel industry rates (including but not limited to travel agent discount rates), complimentary or barter rooms, stays on NET Group, Series Group or IT Group rates, contracted Entertainment or Encore rates and stays using airline percent-off award certificates. Stays that are booked via third party websites other than the websites of Hilton HHonors airline partners are not Eligible Stays irrespective of rate paid, for the purpose of earning points, miles or stay credit toward VIP tier status. Stays booked via "opaque" channels where the brand is unknown at the time of purchase are not Eligible Stays for the purpose of earning points, miles or stay credit toward VIP tier status, or the receipt of VIP tier benefits such as upgraded accommodations / amenities or access to health clubs. No point or stay credit, airline frequent flyer mileage credit or credit toward tier status will be awarded for "no show" situations when a member has made a reservation guaranteed with a credit card but then does not check in to the hotel--irrespective of whether or not the member's credit card is charged for any portion of the reserved stay per the hotel's "no show" policy.(emphasis mine)

That rule is worded in such a way that may allow HHonors a way out of even granting points for incidentals.

maybe a clear simple re-explanation by the op to strictly get points based on spending would get the points credited but i suspect the op would have higher chance going thru hotel instead of hilton hhonors

you're not entitled to any points. this is not an eligible stay - no eligible stay, no points.

Your sister won the trip and 3 family members stayed there with who knows how many HH members accounts somewhere on a record. This is too confusing for a herd of lifetime CPA to figure out. I cant see anyone getting any HH credit. Fortunately you got a nice free vacation deal courtesy of your sister (this hotel typically goes for $400+/night) so you should be really be happy with that. I wish I got such a deal!

MisterNice

Your sister won the trip and 3 family members stayed there with who knows how many HH members accounts somewhere on a record. This is too confusing for a herd of lifetime CPA to figure out. I cant see anyone getting any HH credit. Fortunately you got a nice free vacation deal courtesy of your sister (this hotel typically goes for $400+/night) so you should be really be happy with that. I wish I got such a deal!

MisterNice

Don't be so harsh on the OP. They spend the money at the hotel. I can see not getting night credits, but should at least get points for the money that came out of their pocket.

Don't be so harsh on the OP. They spend the money at the hotel. I can see not getting night credits, but should at least get points for the money that came out of their pocket.
sure, we all think points should be given out for money spent, but that's just how it's always been; no eligible stay, no points. if you're not paying for the stay itself, you do not receive points.

sure, we all think points should be given out for money spent, but that's just how it's always been; no eligible stay, no points. if you're not paying for the stay itself, you do not receive points.

When dining in a Hilton Hotel without spending the night should we receive points? (we have - and that helps drive loyalty)

Your sister won the trip and 3 family members stayed there with who knows how many HH members accounts somewhere on a record. This is too confusing for a herd of lifetime CPA to figure out. I cant see anyone getting any HH credit. Fortunately you got a nice free vacation deal courtesy of your sister (this hotel typically goes for $400+/night) so you should be really be happy with that. I wish I got such a deal!

MisterNice

I didn't realize things were so confusing; next time I'll try to be clearer! :rolleyes:

Sister won trip as a result of a donation to one of her favorite charities. Their travel agent contacted her to make arrangements. Since I am a more savvy traveler and am an HHonors Silver, she deferred to me on the hotel reservation. We asked the hotel about adding a 3rd person to the room. They said fine-it will cost you 55 Euro/night. We said, great deal! We had a great stay in a fine hotel for a very reasonable rate.

I was simply wondering why I did not receive any points for spending almost $600 at a Hilton property, when I have earned stay credit and points for dollars spent on previous reward trips. I do not know exactly how or who paid for the room originally (was it points from the charity, an outright donation from Hilton, some travel agent deal, etc.).

I am very grateful to my sister for her generosity in inviting me, and hope you, too, are as fortunate one day, MisterNice.

I think the OP has a point here. I would contact HHonors and G R A C I O U S L Y ask for re-consideration. Summer 2007 I stayed at a DT in Chicago, two nights on a points stay. Parking a the hotel was $40/night. Paid $80 for parking. Received 800 points for the incidental charge to the room along with a 2500 point bonus for charging on my Hilton Honors Amex. (Tried to get in my HHonors account to post the actual statement data but website ain't lettin' me in.) I would consider the cert stay = to his comp stay -- that may be an error on my part for not knowing the technical nuances of a cert vs. comp'd stay.

I think he is due points for the incidental charge but not a credit for nights based on my experience.

When dining in a Hilton Hotel without spending the night should we receive points? (we have - and that helps drive loyalty)
you shouldn't. not according to the t&c's.

but it's great that you have received points for that :)

I think he is due points for the incidental charge but not a credit for nights based on my experience.
not according to the rules.. the op will have to do a lot of moaning/grunting towards the hh desk to get the points :D, and even then..

I think the OP has a point here. I would contact HHonors and G R A C I O U S L Y ask for re-consideration. Summer 2007 I stayed at a DT in Chicago, two nights on a points stay. Parking a the hotel was $40/night. Paid $80 for parking. Received 800 points for the incidental charge to the room along with a 2500 point bonus for charging on my Hilton Honors Amex. (Tried to get in my HHonors account to post the actual statement data but website ain't lettin' me in.) I would consider the cert stay = to his comp stay -- that may be an error on my part for not knowing the technical nuances of a cert vs. comp'd stay.

I think he is due points for the incidental charge but not a credit for nights based on my experience.

While we do not know the actual type of stay that the OP was categorized as having, it was clearly not a REWARD stay. Per the T&Cs, Reward stays do qualify for stay credit and point credit for any incidental charges. The general assumption on this thread is that the OP's stay has been classified as complimentary or tour-group related, which are specifically denied any HHonors crediting per the T&Cs.