Travel Technology - Emails sent to /from Mexico have a " hit and miss" success rate of getting there..

Help.

I just spent 6 weeks in Mexico. We have a local company, Cybermatsa, in our town ( San Miguel de Allende) that provides high-speed internet connection. My server in the States is Earthlink and I use then for my email address as well. I process emails using Outlook.

The problem is that perhaps as many as 1 of 3 emails do not get to their intended recipient that I send from Mexico using my earthlink address. I see them in the Outlook "sent" folder and they are not sent back....but clients and friends never get them.

And it seems I am not getting all the emails sent to me in Mexico as well.

I started using a Gmail account which seems to have much better success rate....but why is Earthlink such a problem?

A call to their CSR was useless.....

Any thoughts?

Assuming you are using Outlook to connect to an SMTP server for sending via Earthlink from Mexico there's a decent chance that they aren't letting you relay the mail (ie send it) since you are not on their network. I'm not sure what Earthlink's policy is on relaying mail through their servers and authentication when not on their network, but that's the first place I'd look.

The other possibility is that they are tagging it as spam on the outbound and dropping the message, though I don't know how you could test for that.

Regarding the missing inbound messages, are you sure that they aren't being tagged as spam by Earthlink and/or Outlook?

Go to the Earthlink forum on DSLReports.com and do a search. You may be able to find an answer or assistance there.