Starwood Preferred Guest - Singapore St Regis [Master Thread]

There's a review of two stays and some pictures of the St. Regis here:

http://www.sqtalk.com/forums/showthread.php?t=3160

Has anybody stayed at the new St Regis yet? I don't see many reviews yet on this site and there is only 1 on tripadvisor.

I stayed at the ST Regis for 1 nights in early january.
I thought it was a steal at 10000 pts. The service was amazing.
And the bed was probably the most comfortable bed i ever slept in.
I had some problems turning the lights totally off in the room a couple of times , but i hit the butler button ,and he came and shut them off promptly.
The bathroom was insane (Plasma TV was not functional yet)

The lobby restaurant was very good, the plates were very small
but the service and food was top notch. I lost count of how many people came to serve us at around 14.
One of the managers even came over and gave us a tour of their wine cellar in between courses.

I also tried the Singapore slings at the bar , and our waitress made them extremely well .
The pool was nice except it was pouring so i did not stay.
It was my first time at any St Regis , so i was very impressed.

Wow. What an incredibly ugly interior. Who really thinks is still cool to do traditional 1900's interior design on brand new modern buildings? They should have hired the designer from the San Francisco St. Regis project.

Wow. What an incredibly ugly interior.

I have to agree with you. Hopefully it looks better in person.

I thought it was a steal at 10000 pts.

Currently shows as a cat 5

I have to agree with you. Hopefully it looks better in person.



Currently shows as a cat 5

You are right
i looked at my account and i got it for 12000 pts

I've been to Singapore 3 times in 13 months..always staying at the Ritz-Carlton. Where is the St. Regis located? A lot of the people who worked at the RC left and went to SR but I haven't been there since April

I've been to Singapore 3 times in 13 months..always staying at the Ritz-Carlton. Where is the St. Regis located? A lot of the people who worked at the RC left and went to SR but I haven't been there since April

Tanglin Road
its about 1 block from Orchard Road

Wow. What an incredibly ugly interior.

I agree.

Had a reservation there for 3 nights next week. Glad I cancelled and changed to the Ritz.

Wow. What an incredibly ugly interior. Who really thinks is still cool to do traditional 1900's interior design on brand new modern buildings? They should have hired the designer from the San Francisco St. Regis project.

I agree too. Who designed interior? I am not fan of the design for St. Regis SF though, the hotel should integrate with its modern building even if they go with traditional design concept. Shangri-la Valley Wing is very successful example of modern but traditional interior. St Regis design theme seems like an imitation of legendary old hotels, but replica can never beat original...it turns just fake looking. They should have done their original.

Can anyone confirm that the St Regis Singapore has a club lounge? I looked at Blonde Bomber's spreadsheet and it says yes (no alcohol), but I can't find reference to it anywhere else.

I'm particularly interested in free or reasonably priced internet as I won't have a laptop or mobile phone with me. Of course, a light breakfast would be nice :)

Hi snufl,

I am afraid there is no club lounge for this property.

They do have a couple of bars in the first floor but not for individual levels.

Thank you and have a nice day!

apguest.forum@starwoodhotels.com

Can anyone confirm that the St Regis Singapore has a club lounge? I looked at Blonde Bomber's spreadsheet and it says yes (no alcohol), but I can't find reference to it anywhere else.

I'm particularly interested in free or reasonably priced internet as I won't have a laptop or mobile phone with me. Of course, a light breakfast would be nice :)

Thanks for the review, looks like a nice, modern hotel. Has anyone else stayed here recently and could share there expirences? Interested in staying here for our May trip to Singapore

I stayed there last month and really enjoyed it. I was pleased to see that the OTT staff behaviour seemed to have calmed down.

It had also dropped from the previous SDG680 to SGD500 for the night I was there so dedcided to give it a go. Personally, although I would not normally pay SGD500 a night to stay in Singapore, I think it's worth SGD500 but wouldn't pay SGD680. I'm not saying it isn't worth it, but that's too much for me personally for a night in Singapore.

There is no lounge but I got invited to a wine tasting session with the Chief Sommelier in the bar downstairs. I also got a nice suite so whether I got the invite due to that and/or because I am a Plat I'm not sure as the invite card didn't say.

I have still got the invitation somewhere along with some pics.

I got invited to a wine tasting session with the Chief Sommelier in the bar downstairs. I also got a nice suite so whether I got the invite due to that and/or because I am a Plat I'm not sure as the invite card didn't say.

I got the same invite the two times I stayed when it had just opened (a suite the 1st time and a normal room the 2nd time).

Hi MAN Flyer,

As usual, I have jotted down your comments on behalf of the property and will add it into my report.

Thank you for your review and all feedback is important to us.

Have a nice day!

apguest.forum@starwoodhotels.com

I stayed there last month and really enjoyed it. I was pleased to see that the OTT staff behaviour seemed to have calmed down.

It had also dropped from the previous SDG680 to SGD500 for the night I was there so dedcided to give it a go. Personally, although I would not normally pay SGD500 a night to stay in Singapore, I think it's worth SGD500 but wouldn't pay SGD680. I'm not saying it isn't worth it, but that's too much for me personally for a night in Singapore.

There is no lounge but I got invited to a wine tasting session with the Chief Sommelier in the bar downstairs. I also got a nice suite so whether I got the invite due to that and/or because I am a Plat I'm not sure as the invite card didn't say.

I have still got the invitation somewhere along with some pics.

looks like the property has been upgraded to a cat 6 property.

Mrs. Alliance and I recently completed an award stay for 12k points. It was an outstanding stay - and despite our royal ambassador benefits at the IC the next night we longed for the St. Regis experience we had our first night.

Here are a bunch of photos of the room: http://s173.photobucket.com/albums/w56/alliance_ft/SIN%20St%20Regis/?albumview=slideshow

We got the wine tasting invite and it sounded like everyone gets it. For one hour each night, you can sample two whites and two reds in their wine cellar.

The butler service is outstanding. Every time we left the room, even for only 10 minutes, our water bottles and towels were replaced. Coffee and tea was free and a phone call away at any hour. They have a DVD collection that your butler will retrieve DVDs from for you. The swimming pool is small, but modern and comfortable.

We had a nice 3hr dinner at the French lobby restaurant with an associate based in SIN. It was pricey but the service was outstanding and the food was good to great. They couldn't find the bottle of wine that we ordered, so they provided complimentary glasses of another wine for us while they confirmed and fetched a replacement bottle.

The lobby buffet breakfast was excellent - with an extensive continental selection that was refreshed every few minutes and a menu of hot items that are cooked in the kitchen to order and brought to your table.

When on business in SIN in the future this will likely be my preferred hotel as long as service levels stay the same or rise. When on vacation, I think I will still lean towards the IC with Royal Ambassador benefits with its substantially lower prices and close proximity to the MRT. At 12k points it was a steal.

I am not a fan of the exterior. Looks like any office tower. The inside is very luxurious though.

Wonderful Platinum treatment. Got a lovely suite twice. Great staff. If you want top notch service can not do much better than this.

Yan Ting (the Chinese Restaurant) is one of the finest Chinese restaurants in Singapore and definitely one of the most elegant. Superb service.

I was extremely disappointed with the breakfast (expensive, small portions and not very good), but when I commented on it in the emailed survey, I got a quick response from one of the senior managers (that I had met during my stay) and I would not be surprised if that has improved by now. I just noticed that they have a buffet breakfast now. That should solve the breakfast issues.

The only thing it is missing is a lounge. That is the one feature I really like about the Ritz Carlton Club floor and the Valley Wing of the Shangri La. When staying at a top hotel, I really like a lounge.

The St. Regis evening wine tasting is too early and does not last long enough (although when I showed up a few minute late, they were very gracious in giving me the tastings in the beautiful wine bar). It is very nice, but no hors d’oeuvres. Even without a lounge, it would be nice to do what some properties do (such as the Sheraton Miyako Hotel Tokyo), where Platinums get free cocktails/beverages in the lobby lounge all day long. At these prices, it really should be included. The Valley Wing (in addition to the hors d'oeuvres and snacks) has champagne all day long.

Not long before our stay at the St Regis. I've searched but can't find a lot of information about what the butlers actually do. From what I've found:

Bring Tea/Coffee - I might use this service sometimes, but seeing me first thing in the morning (when I want coffee) might be too much to expect :D
Do they have coffee making facilities in rooms? I want to be sure, otherwise I'll bring my travel kettle.

Some ironing on first day - I won't use it - I like to iron my own clothes. From what I can see irons/boards are available on request.

Most likely we will have questions about tourist sites, transport etc. But shouldn't we ask the concierge about these?

The St Regis website talks about bespoke service but I can't figure out exactly what that is. Not really a big deal, but I'd be interested to know.

Do they have coffee making facilities in rooms? I want to be sure, otherwise I'll bring my travel kettle.


No, they don't. But the butlers will bring you coffee and english breakfast tea whenever you want so I wouldn't worry about bringing it along.

When I called them for my wakeup call they asked me if I would like them to deliver coffee and tea 10 minutes after my wakeup call time. That worked for me.

They replaced the complimentary water bottles and refreshed the room every time we left throughout the day.

Just had to have a look at the foyer this time as everyone's talking about it but it is still the lack of a club lounge and it's the pricing in Australian dollars for less than 24 hours that scared me away. I will pay Hyatt prices but ooch this is just too much for me and of course we get such good treatment at the old Sheraton anyway. Both of these properties have club rooms and you feel you are getting as least value for money, if on an early arrival you have somewhere you can munch and do quick business and to be honest, away from home base, I don't want to feel pressured to dress up all the time, and I barely get away with it as it is. When i go for breakfast at the Sheraton, everyone's in the Singapore business attire, and I am confident that the only reason they tolerate my shorts is that the old colonel says hello to me. regards bkkrop

I had booked a four night stay at the singapore st. regis, a brand new hotel, but after reading some of tripadvisors reviews I am a little worried.

http://www.tripadvisor.com/Hotel_Review-g294265-d678328-Reviews-St_Regis_Hotel-Singapore.html

I didn't spend a fortune for the hotel. I got the stay three nights, get fourth free promotion at 650sgd a night including tax and breakfast. (650 x 3 divided by 4) = $488SGD which works out to be $350 usd a night, which is not too bad for a St. Regis.

Now I'm worried the money would be better spent elsewhere. The problem is this is one of the few Singapore hotels that offers two double beds vs. two single beds which is a must as we have three travellers.

Don't get me wrong, I know every start up hotel has its kinks, but it did get me wondering. And to be frank, I dont always trust tripadvisor reviews, but four in a row must have some merit. It does seem like a lovely hotel though.

Any suggestions on whether I should keep reservation or suggestions for a new hotel under $400 per night (usd)

Thanks


faithwins

I had booked a four night stay at the singapore st. regis, a brand new hotel, but after reading some of tripadvisors reviews I am a little worried.

http://www.tripadvisor.com/Hotel_Review-g294265-d678328-Reviews-St_Regis_Hotel-Singapore.html

I didn't spend a fortune for the hotel. I got the stay three nights, get fourth free promotion at 650sgd a night including tax and breakfast. (650 x 3 divided by 4) = $488SGD which works out to be $350 usd a night, which is not too bad for a St. Regis.

Now I'm worried the money would be better spent elsewhere. The problem is this is one of the few Singapore hotels that offers two double beds vs. two single beds which is a must as we have three travellers.

Don't get me wrong, I know every start up hotel has its kinks, but it did get me wondering. And to be frank, I dont always trust tripadvisor reviews, but four in a row must have some merit. It does seem like a lovely hotel though.

Any suggestions on whether I should keep reservation or suggestions for a new hotel under $400 per night (usd)

Thanks


faithwins

You might want to consider Fullerton, Four Seasons or Shangri-La. St. Regis hotel has extremely weak management and I stopped patronizing even bars after about 12-15 bad experiences. Every time they have asked the question - "Is everything OK?", which is quite cool for Singapore, since very few establishments ask it and I was pleasantly surprised. Staff politely listened every time and ... did nothing.

faithwins I had to smile when I read your post because I, too, have been carefully watching the Tripadvisor reviews. I won't be cancelling my upcoming stay because I got a great deal with points. Thankfully, the reviews/comments on FT have been generally more positive, and some very positive.

The reviews on Tripadvisor seem to have a common theme about unimpressive service, plus several minor issues with electricals etc. As a positive thinker I have convinced myself that the hotel is aware of these issues and everything will be running smoothly for my arrival. :D
Of course, I might not be quite as positive if I was paying $ ;)

I don't know if it will be too late for you, but I'll be there during the last week in April. If I'm able to log on to FT I'll post a report while I'm there.

With that rate you can get a much better deal at other 5 star hotels. Although I'm a plat, I prefer to stay at the Mandarin Oriental or Shangri La. IMHO, the Mandarin Oriental has one of the best staff around and makes each guest feel welcomed. With the rate you have, you can get breakfast and Internet included.

At the rate you're paying, I'd recommend the Conrad with executive lounge access. I don't think you'll be disappointed, but it you are, at least you walk away with a teddy bear. :)

With that rate you can get a much better deal at other 5 star hotels. Although I'm a plat, I prefer to stay at the Mandarin Oriental or Shangri La. IMHO, the Mandarin Oriental has one of the best staff around and makes each guest feel welcomed. With the rate you have, you can get breakfast and Internet included.

I'll second the Mandarin. It's not new but is aging incredibly gracefully and the service is meticulous, prompt, courteous, thorough, warm, friendly, and very genuinely caring. Singapore is the one place thus far I've been that I'll consistently forego SPG just to stay at the Mandarin. It helps that the breakfast buffet (always been included when I've stayed) is PHENOMENAL!!

I have an upcoming reservation at the St. Regis.

Looking through the web site information, I found an interesting fact:

Let me see if I have this right: I am paying how much again for a room at the St. Regis and I am going to have to pay extra for internet access????

You have got to be kidding me. :td:

How is the internet costs for this hotel any different than hotels in the rest of the world?

You could put it the other way... since you're paying so much for your room, you'd be crazy not to add internet for another 30 bucks. :D

How is it different from other hotels around the world? Simple. Very few of the hotels around the world are priced at the level of St. Regis hotels.

With rates that high, guests should not be nickle-and-dimed for extras like internet access. It's downright tacky to do so and cheapens the brand name.

When I stay at the Lanesborough in London, I don't get charged extra for internet. At the St. Regis in Shanghai, I don't get charged extra. Since I can get an executive suite at the Four Seasons for the same price of a room at the St. Regis, why should I try the St. Regis and feel ripped off?

That's rhetorical. I won't stay there.

...Very few of the hotels around the world are priced at the level of St. Regis hotels...

st regis as a brand isnt that expensive, especially since most participate in spg.

there are plenty of more expensive properties that nickel and dime, as discussed in this thread in the luxury hotels forum >
http://flyertalk.com/forum/showthread.php?t=798111

st regis as a brand isnt that expensive, especially since most participate in spg.

:confused: Uh, huh. Priced down there right next to the Hampton Inns of the world.

Tanglin Road
its about 1 block from Orchard Road

It's actually on the corner of Tomlinson Road (I used to live on that road a couple blocks down when I was a kid) and Orchard Road. It is opposite the Regent Hotel.

I still remember what was on the plot of land before the SR was there. Many homes, many restaurants including a place where they played Wayang Kulit.

Sigh.. memories.:)

After 12 days away I am swamped with work so it may be a couple of weeks before I give a full review of our stays at 3 Starwood hotels.

However, I thought I should take a few minutes to give this brief information about the St Regis for anyone concerned about the negative reviews on Trip Advisor.

My treatment as a Plat was way and above my expectations. We were upgraded to an Executive Suite for the 4 nights.

The Room: A description and photo of this room can be found on the Starwood website, but it really doesn't do it justice. Later I will rave on about the quality, details and amenities. For now all I will say is it is pure class. The drains in the bathroom were covered and there was no smell (something mentioned on TA).

Extras: Because of the suite upgrade we were also offered complimentary full breakfast and use of other facilities including the sauna and steam rooms.

The Staff: I was a little overwhelmed walking in, there are so many staff it feels like a guard of honour. However there is nothing "snooty" in the attitude here. I would describe them as warm, gracious and friendly.

The Butlers: Except for one tiny glitch on our first night, we had none of the problems reported by others, they were wonderful.

Our impressions: I am so glad we spent more than one night here. It was only with time that we fully appreciated the attention to detail, it really grows on you. We wanted to "experience" this hotel and it certainly was an experience. Do I really need a Butler? No. Do I need someone to open the door and warmly welcome me back every time I re-enter the hotel? No.
But we quickly got accustomed to it :D

Starwood Lurker II, please pass on my initial comments. I will report all the details as soon as I can.

Starwood Lurker II, please pass on my initial comments. I will report all the details as soon as I can.

Hi snufl,

Definitely! Thank you for your comments and compliments.

I have forwarded it to my colleagues at the property.

Have a nice day!

apguest.forum@starwoodhotels.com

...
Definitely! Thank you for your comments and compliments.

...

Ok. I shall look forward to my upcoming stay at end of May as a Plat and see how it goes, lah! :p

I wonder what they'll do for gold member. My rate there already includes breakfast. Anyway, thanks for making me look forward to my stay though it's not for several months.

I stayed in the St Regis Singapore for about 2.5 months earlier this year, so I got a very good sense of the place. I really loved it!

The rooms are excellent -- big room, very comfortable bed, huge fantastic bathroom. I loved the showers, with the 3 mini-heads hitting your chest. And the TV in the bathroom that you can watch from the tub or the toilet is very nice too. I really prefer the "long" rooms, on the back side of the hotel, over the "wide" rooms on the front side. They feel much more spacious to me, and the desk faces into the room, not to the wall. Though others liked the L-shaped couch and forest view of the "wide" rooms.

The biggest thing for me was the service, particularly the style of it. It was less subservient, more "friend-like". Part of this may be because I stayed for such an extended period. But colleagues who came through briefly also commented on this. It was great being greeted by the excellent doormen every night as I arrived back... the interaction felt more like friends greeting you, and helped to get some of that "coming home" feeling that you miss when on business travel. Everyone in the hotel greeted me by name everywhere I went, and seemed genuinely interested in how I was doing, how my day went, etc. When going through the lobby the manager on duty would often ask about how my stay is going, and actively solicited feedback about how to improve things at the hotel. When a butler would bring breakfast or coffee on a weekend morning, s/he would ask about what I was planning to do that day, and have recommendations about their favourite spot on the beach on Sentosa, their favourite restaurant or bar, some interesting event happening, etc. During the course of the 2.5 months I had a few occasions to make unusual requests of the butlers, and they were always very happy to help, and seemed to enjoy the chance to do something a bit different (from setting up a rose-petal bath and wine, to finding a pair of nail clippers)

The facilities are also great. The indoor airconditioned tennis court was a great way to work off stress and get a bit of exercise (though it was far too echo-y). The spa/sauna is very very nice as well, though I would have used it far more often if it was open later (closes at 10pm).

There were some teething problems at the beginning as they were getting the hang of things, primarily around being late or missing my morning coffee a few times. But that quickly went away, and coffee was always brought on time to the minute, to the point where I used it as my morning alarm. Once they started activating the bathroom TVs, they had an issue where sometimes they would come on in the middle of the night, though my understanding is that this has been fixed now. Other such issues like that have probably been resolved by now, and if not will be soon. It's the normal stuff associated with a brand-new hotel where the staff are just getting used to things.

My positive experience wasn't just because I was spending a couple months straight there. Several of my colleagues have also stayed at the St Regis, and they all rave about it -- and they are very, very frequent business travellers, who have seen it all.

One TripAdvisor review recommended that people go to the Fullerton instead, which made me chuckle. The Fullerton has a beautiful exterior and lobby, but the rooms really suck. If you're in the cheapest room, it resembles a Holiday Inn, and you don't even have an exterior window, just a window into the lobby! And that's if you can get one of the cheap rooms... they must only have like 10 of them, because they're constantly sold out and you're told you have to upgrade to a more expensive room. I stayed in one of their very pricey Esplanade rooms once as a result, and it did have a nice big wall of exterior windows, and the room was much bigger, but at its core it still wasn't anything special. Oh, and I was paying significantly more than a colleague on the "club" level, but he got access to the lounge and I didn't. When I pointed out to management the ridiculousness of the fact that I was paying more but getting less, they pretty much said tough luck.

So I would heartily recommend the St Regis Singapore... though it's really spoiled me. I was in the Le Meridien Shanghai recently, which is a great hotel in anyone's book, but I kept thinking about the various ways it was inferior to the St Regis Singapore

Nobby, just curious, would renting one of the residences have been possible? or do they require 6-12 month leases?

BTW in luxury hotels forum here, shangri-la valley wing and ritz carlton club are best regarded for service.

Nobby, just curious, would renting one of the residences have been possible? or do they require 6-12 month leases?

The residences are still under construction, so it's not on option yet. I don't know if they'll have a serviced apartment rental option... I hope they do.

I've heard that a lot of the people who bought residences were people who live elsewhere but want a home in Singapore for when they're in town. I'd imagine of those people might be planning to rent it out on short-term leases when they're not there

Now if I could just find someone to put me up in the St. Regis for 2.5 months !

I'm guessing that was a nice bill :D

Now if I could just find someone to put me up in the St. Regis for 2.5 months !

I'm guessing that was a nice bill :D

Yes -- and I was under a triple points promotion as well!! So every night at the St Regis earned me a free night at a cat 1 Egyptian Red Sea resort...:D

Starwood really needs a "safety net" like Hilton HHonors has. If you spend > US$10k with Hilton in a year, you get top-tier status, even if you didn't quite stay enough nights. This is an explicit policy, posted on their website. With Starwood though, I spent >$20k, staying just under 50 nights in a cat 6 property, but because it was less than 50 nights, I'm just Gold. (It was under 50 nights despite being 2.5 months because I'd go out of town for a few days every once in a while to go home or for meetings elsewhere in the region).

Time for -- what's the hotel equivalent of a mileage run? :)

Time for -- what's the hotel equivalent of a mileage run? :)

That's a 'Mattress Run'. Make sure you find the absolute cheapest method to get your nights too, just to spite them ! :D

At least your points haul made up for it.

ah forgot they werent done yet. i hope they dont have minimum leases, but it seems pretty common for condo residences at hotels. (as opposed to hotel residences or fractionals)

triple points plus gold, but i guess you dont have starwood amex since youre in AU. were still all jealous. :( :p

I just saw some pictures of the interior of the St Regis Singapore taken by a fellower FTer, posted on another forum.

Boy are the furnishings UGLY!

Ornate is one thing. But its downright ugly. I mean, look at the carpet. No, on second hand, don't look at the carpet if you don't want an epileptic fit!

And why does everything clash with each other? The colours, the 'vinyl' looking chair that isn't colour coordinated with the table for instance.

I mean, if you want to do it ornate, then do it with style and not try to cut corners by mismatching furniture. Everything looks thrown together. Where did they get the furnishings made? It looked like they were trying to copy 'european' style but its just all wrong. The bathroom is nice - on its own. The bathtub with its 'wooden' sides is nice .. in a modern zen style bathroom. Instead, the St Regis should have found a bathtub on legs.. you know the ones that stand out on its own? But once you put it into perspective with the rest of the suite, the bathroom sort of sticks out like a sore thumb.

Look at the grand European hotels. They are ornate but yet they scream 'style'. Ok so Singapore wants it grand too. But couldn't they have even picked up a copy of "House and Garden" and chosen some interior furnishings better.

I am seriously thinking of NOT staying at this hotel now that I have seen what awful interiors they have. Maybe I'll go back to the Grand Hyatt.

I agree with you on this. When I tried the StRegis in San Fran I really hoped that was the direction they were taking the brand, it's stylish but not that busy look. I was so disappointed on walking into the St Regis here in Singapore, it's sooo busy. Not sure what or who they were aiming for with this decor.

I just saw some pictures of the interior of the St Regis Singapore taken by a fellower FTer, posted on another forum.

Boy are the furnishings UGLY!

Ornate is one thing. But its downright ugly. I mean, look at the carpet. No, on second hand, don't look at the carpet if you don't want an epileptic fit!

Just had a stay last weekend, I thought bit pricey in SG but deal I got was very good.
Booked lowest price on the spg.com, upon arrival upgraded to 6th floor, but was non smoking(Astor Suite) so I requested smoking room, and been upgraded again to Executive suite on the 17th floor on corner.

*Wine tasting was invited but time too early/short
*Butler service is good, but I didn't really like the taste of coffee served. This is one of my biggest disappointment.
*Breakfast at grand floor was inclusive and was OK
*Internet was not free(unlike Le Méridien SG)
*Interior was OK(not quite my taste but much better than one in Conrad)
*Home theatre is nice but seemed complicated to use for me.
*Check-in was smooth, but check-out had long queue, nobody assisted until desk cleared and extra staff just kept smiling at me

Will I return again? Most likely as long as price is under S$500 nett

*Butler service is good, but I didn't really like the taste of coffee served. This is one of my biggest disappointment.

I'm not sure if their default offering in drip coffee, but you can ask for whatever type of coffee you want -- espresso shots, latte, long black, cappuccino, etc. If their regular stuff is drip that would explain it!

I'm not sure if their default offering in drip coffee, but you can ask for whatever type of coffee you want -- espresso shots, latte, long black, cappuccino, etc. If their regular stuff is drip that would explain it!

Nobby, it was not drip, but rather indonesian/vietnam style coffee
I did not know that they also have L'express or latte etc.

BTW Nobby, you couldnt get a better negotiated rate with an uninterrupted stay?

Not sure what or who they were aiming for with this decor.

The new rich from China,Vietnam and Russia, I guess ;)

Some may say its a small thing.. but if I feel uncomfortable, why stay there?

I've cancelled my stay at the St Regis SIN for end of the month. Maybe I'll check out the hotel while I'm in SIN if I have the time...

:p

...cancelled my stay at the St Regis SIN for end of the month. Maybe I'll check out the hotel while I'm in SIN if I have the time...


GB, the hotel is really worth a stay IMO. I was really happy I did this winter. It may be worth it to reconsider.

I am 100% positive that if you check out the hotel, while not a guest, you will come away with a completely different impression. They seem to have 2 sets of service rapport. One for guests, and one for 'not guests'.

Earlier this year, I walked into the St. Regis. My intention to obtain an email address for the general manager, Director of Op, or Human Resources to write a very complimentary letter regarding my previous stay. I was dressed well and requested the information at the check-in desk. They were not busy with other guests.

The staff was stuffy and pompous. My small errand seemed trifle to them. I was handed the business card of the night office asst manager, who came out to peek at me from the back, but mustn't have had enough time to smile or even say hello. A very different treatment than when I was checked in as a guest.

I ended up not writing the letter and tossing the business card.

I'll follow up with a short report on my stay ASAP, a very different experience.

** Also noticed the SPG50 rate of S$400+ was bookable ** A great rate for this property.

Earlier this year, I walked into the St. Regis. My intention to obtain an email address for the general manager, Director of Op, or Human Resources to write a very complimentary letter regarding my previous stay. I was dressed well and requested the information at the check-in desk. They were not busy with other guests.

You should have asked for the email address while you were a guest.

I am not sure how other hotels would react when someone (non-guest) walks in and asks for the email address of all their senior management. I would be very suspicious if I work behind the front desk, but then I am no hotelier ....

GB, the hotel is really worth a stay IMO. I was really happy I did this winter. It may be worth it to reconsider.
...

Ok. I'll think about it. :)

"The staff was stuffy and pompous. My small errand seemed trifle to them. I was handed the business card of the night office asst manager, who came out to peek at me from the back, but mustn't have had enough time to smile or even say hello. A very different treatment than when I was checked in as a guest.

I ended up not writing the letter and tossing the business card."

That is no way to treat a moderator. :eek:

BTW Nobby, you couldnt get a better negotiated rate with an uninterrupted stay?

I did manage to negotiate a good rate, but this was based on volume of nights between me and my colleagues, and the beginning of a relationship with our company, which brings a lot of business travelers through. It was based on a minimum of x nights during a specified period of time, which we significantly surpassed once word got around within the company about the hotel, and everyone who came to Singapore started staying there. Unfortunately I can't disclose the rate we got, because that's the nature of these things -- no hotel is willing to cut a deal if they have to start giving that rate to all and sundry. But it was a bulk corporate discount arrangement, not a long continuous stay discount.

Also, this website (http://www.kiwicollection.com/property/st-regis-singapore) has some good, much larger pictures of the rooms, to give you an idea of what it's like. It was a lot more helpful for me when I first started investigating the place than the pictures on the official website, even though they're clearly publicity photos

Picture 1: the living room of the standard suites
Picture 2: The "wide and short" rooms facing the woods, in Double configuration (I don't like these rooms as much). They have a LOT of closet space, if that's important. The bathroom feels a lot smaller, and I didn't like the decor as much. Though some other colleagues really liked it because they loved the couch style and view. Half of the non-suite rooms are these.
Picture 3: The bathroom. Yes, it really is that big (this is the bathroom in the "long and wide" room), and that is a TV above the bathtub
Picture 4: The "long and narrow" rooms. I love these, this is what I always got. The view is just of another building, but I love the room itself. Feels very large and open. These are the other half of the non-suite rooms

Also, this website (http://www.kiwicollection.com/property/st-regis-singapore) has some good, much larger pictures of the rooms, to give you an idea of what it's like. It was a lot more helpful for me when I first started investigating the place than the pictures on the official website, even though they're clearly publicity photos

Or the photos from my two stays in the first week or so of opening which were linked in post #1 of this thread:

There's a review of two stays and some pictures of the St. Regis here:

http://www.sqtalk.com/forums/showthread.php?t=3160

The St Regis Singapore opened shortly before the January SIN Do, and I had the chance to talk to flyertalkers that had stayed there. They spoke of a few opening ripples, but had very positive things to say about the hotel.

A few weeks later, I found myself in Singapore without a hotel room. The hotels I usually stay at, SPG & Hhonors were sold out, which presented a perfect oportunity to book a room with points at this hotel.

I should add that until I stayed here, I thought that the 5+ star hotel and the price associated would be overkill. Having worked 20 years in 4/5 star hotels, I thought I'd seen it all. Little did I know that in less than 24 hours, my whole idea of service perfection would be altered. The St Regis really proved worthy of the challenge.

I called the SPG line, booked the room and jumped in a limo to the hotel.

The greeting was as expected. More staff than needed were there to greet me, help with my bags, and escort me to check-in. The doorman asked my name. I'm attributing the fact that he forgot it a minute later to be some of the new opening jitters. Better to not ask a guests name, than forget it. Didn't phase me though.

The check-in was friendly and efficient. The agent seemed new at his tasks and fumbled at attempts to be perfect. I don't need verbiage to be scripted perfectly, so I calmed him by telling him to relax and check-in was completed an instant later. The check-in agent made sure to point out that as a Platinum, they had upgraded me to a Suite room, explained the dining options. Breakfast was not included, but they offered a wine tasting later in the day. They offered a late checkout, also without me asking. I replied that 4pm would be just fine.

He passed me back to the doorman that greeted me. He continued to escort me to my room.

I've read many comments on the decor of the hotel and the rooms. The lobby seemed a little too open/empty, but they carried off the look perfectly (it's just not my style) BUT, I really was impressed by the room. The colors didn't seem to loud or distastefull as they may appear in the photos. The sitting room was lovely, the bedroom amazing, and the bathroom was more than I could have immagined, amenities and all.

On the way to the room from the elevator I had a chance to meet and was introduced to my butler. They offered me coffee, which I accepted... and we toured the room. My butler offered to un-pack and hang up my luggage, I declined.

The remote control/electric drapes gave me a bit of grief through my stay, but everything else was perfect. Large flat screen TVs in both rooms we a nice addition.

Once in the room, there's not a whole lot to say. The room was great, clean, quiet, and relaxing.

Through my stay, it was the interaction with the staff that made a big impression on me. A few examples:

Of course the greeting I recieved everytime I entered the hotel was great. They'd ask if there was anything they could do, instead of just saying hi and smiling.

The offer for assistance came across genuine each time it was offered. No matter what staff member was the one engaging the conversation, they seemed to be genuine and have the time and authority to follow through on the service. It wasn't just words... or that was the impression.

*I asked about money exchange. They decided and elected one of the staff to walk with me to the exchange booth. Dispite my assurances that just a simple set of directions was enough, the two of us went wandering off to change money together.

*Stuck in traffic the next afternoon, it was obvious that if I wanted to freshen up, I would be late for my 4pm check-out. Arriving at the hotel, I asked for a time extension It was approved in the blink of an eye, without question. A manager I'd observed in the lobby through my stay overheard my questions for late checkout. She came over, introduced herself and immediately offered check-out as late as I needed. I thanked her and said I needed to freshen up and finalize some airline ticketing, that I wouldn't need to much time. I was told to take as much time as I needed.

*Getting to the room, it was being torn apart and cleaned. That messed up my shower plans. The butler was right on the scene. I asked why they needed to clean my room, since I'm just about to check out. Her reply was that they wanted me to freshen up in a clean room, that it was no trouble whatsoever. She recommended the spa and pool on the lower level if I was in a hurry to shower.

The Spa/pool was just as great; the staff super nice; the facilities impressive, again. Pool a little small, but nice. I freshened up, had a swim, ordered a drink, and made some calls to the airlines. Figured my room would be ready, so went back up to pack and head out.

*Butler was concerned that my eraands/business wasn't finished. I asked her for some coffee and if she could find a travel agent that could issue the tickets I needed (many agencies I visited in SIN couldn't issue tickets or recommend one that could) She came back with the address of a complex in ChinaTown that would still be open on Friday evening to issue tickets.

*Checkout fairly uneventful, but the surge of concern that my needs were met, that I got a taxi to take me where I was going, and so on was a nice way to wrap up my stay.

I stayed less than 30 hours at the St Regis, but they put on a show for me. Nothing more than they offer for every guest, I'm sure. But enough to impress this diamond. Very happy to have had the experience.

I hope this report doesn't raise people's expectations too much at this hotel. As with every hotel, their ability to meet every guests needs will vary with thier availability, staffing levels, etc.

Had a one night stay last night and was very impressed.

Check in was delayed as I arrived earlier than they expected and they did some smart foot work to get me an executive suite upgrade. I was preassigned a suite but I gather it was not ready when I arrived.
Butler service was efficient and very friendly.

I loved the sound system in the living room and especially the ability to plug my ipod into the Bose. It is nice to have some of my own music playing when away.

I didn't think the furnishings were too loud or garish and found the whole room environment to be quite welcoming.

The bathroom was fabulous and the Remede toiletries were very good.

There was a slight hiccup at breakfast in the restaurant downstairs where the wait staff mixed up the orders between the table next to me and mine.

All in a wonderful stay and I am looking forward to my return stay in September. ^ Will post some pics in my TR when I get around to posting in the next few days.

I notice the rates for this place seem to have come down a fair bit, and stayed down. I was looking last week and it was quoting SGD480 for most of last week. Bearing in mind it opened with rates at SGD 680 it's quite a drop.

I had a drink there on Saturday night and they said the Hotel was very quiet.

I notice the rates for this place seem to have come down a fair bit, and stayed down. I was looking last week and it was quoting SGD480 for most of last week. Bearing in mind it opened with rates at SGD 680 it's quite a drop.

I had a drink there on Saturday night and they said the Hotel was very quiet.

They have a promo for Starwood Privilege members at SGD450 with 2 "continental" breakfast. Not sure why they cant provide a full breakfast considering this is Singapore and not Rome ....

OK. It takes lots to get me excited about a Hotel. Well I am excited so this will be a great report.

Preface: In SIN to take the A-380 to NRT in F.

Status: Platinum and boy does it pay!

Rate: This is a last minute reservation so I can be in the right spot for my flight. I used 20,000 SPG points which is a bunch in my book. I have lots of points but 20k is hard to part with. The best points I ever spent next to the Concorde deal.

Transportation: Took a cab from SIN. The driver did not know the location of the Hotel so had to call for it. Came off the plane still in my shorts from BKK. Good thing no one was in the lobby but staff.

Parking: n/a

Check-in: You are seated in the lobby for the check-in process. The agent was very kind and efficient.

Perks: I received a upgrade to an Executive Suite. I can also take (aka comp) breakfast off the lobby where I will be smart casual tomorrow. No shorts. In addition I was given a very generous late check-out. Out of respect I will not say the exact time. Butler service 24 hours.

Lounge: not here

Room aka suite: Where to start. You enter onto marble. From there you can go in three directions. Let's go to the living room. Enter onto carpet. To the right is a sofa, stone coffee table, side tables. Two sides of this room are pure glass. You have sheer curtains and black curtains controlled with a remote. Come around to a beautiful desk / entertainment center. Two stunning lamps. This room has a Sharp Aquos flat panel and full on Bose surround sound system. Getting the picture. In fact the style and colors of this room are much better than the website. BTW. This room has a very comfortable chair.

Now the bedroom. Hold on I gotta walk in there to get a mental snapshot. You enter onto carpet. There is a dresser and above is another Sharp flat panel. This room also has full on Bose system. It has a smaller floor to ceiling window which has nightstand controls. Come around to a beautiful king bed. Huge closet which on the other end connects to the bathroom. You have a dressing table with a mirror which doubles as part of the wall for the bathroom. There is a sheer that lowers for privacy. All rooms have chandeliers.

Bathroom: Most important. As best I can tell you have at least two full sets of Remede amenities. You have a two separate spaces in the bathroom. A unique set-up. This is all marble and stone. The toilet room has its' own sink with two sets of doors to close it off for privacy. You have a huge shower with a large mirror inside. The bathroom / tub area has two sinks. Lots of amenities. I think I need to check a box tomorrow because my wife will not stand for me leaving anything behind. She loves that stuff. From here enter the closet area. I been to the Burj and would put this place second only to that. The space it not even that big but put together well. Oh the George V was nice.

Internet: Wired and wireless. 32 SGD for 24 hours.

Gym: not been there

Spa: I'm conservative.

Eating venues: will advise

Local markets: Orchard Road is steps away.

Local area: as above

Negatives: I can hear a little street noise but I will live.

Closing: Oh my. This place is nice. I'm gonna go look around. More later. Regards from SIN. Don't tell my wife. Thanks.

sounds great, but 20K is really a lot...

A picture paints a thousand words. Or so they say.

http://www.flickr.com/photos/97736173@N00/sets/72157605306398701/

Mind you if you read my TRs I still write a thousand words to go with the pictures. I am yet to write about my Sunday night stay at St Regis SIN in my TR.

Damn. This is nice.

That shower was amazing. Rain shower with body jets to boot. And the stone / marble in the bathroom is floor and floor to ceiling. None of this half stuff. Thanks for the pics.

Thanks for the report. One day maybe I'll splurge and go for the St. Regis :) On the otherhand I know someone at the LM now and even they think it's a dump :D

Kev. Your welcome. It should not be that difficult now.

It looks nice, but not as amazing as you made it seem from your report ;)

Trust me. It is amazing. Wink.

Looks like a dvd player for each tv except the one in the bathroom. Some of the drawers are the non slam ones that retract slowly. Two bottles of Pierval water.

Sounds like a place to check out. And 20k points is a bargain: It won't even get you an afternoon at the St. Regis Bora Bora. :rolleyes:

Thanks for the great report... it sounds more amazing than the pics. However, 20 K for one night in SIN... that's a lot to part with for me. Time for a conference at St Regis in Singapore.

Very nice report and pictures. The layout reminded me of the suite at the Westin Diplomat Resort in FLL.

do you happen to know if it is within walking distance to an mrt station?

Nearest MRT is Orchard Station - about one kilometre away.

I have just written a blow by blow description of my experience at St Regis SIN into my 'year in the life of a flying nutter' (http://www.flyertalk.com/forum/showpost.php?p=9790678&postcount=81) trip report.

There is also a link to a few pictures of my suite.

You have a huge shower with a large mirror inside.

Wait till you use the shower! That mirror is heated, so no chill when you are drying yourself. Also, if you have hand washing and hang it in the shower, it is dry within a few hours. Try on the robe, best robe I've had at any hotel, heck, better than I've ever owned.

Boy, I wish I was back there....

Hi Mario,

Noticed from your post that there is a promo for Starwood Privelege members. As I am also a member, but infrequent user of it, should I just call them up to make reservations or is there any special "quote" or 'link" to get this promo rate to work.

I am looking at staying in SIN during the 17-21 June, where there is the CommuinicAsia taking place, and causing room rates at the LM, ST & even IC to shoot up between SGD418++ to SGD450++ per night, which is more than double than what it goes for, normally!

So, if I were to spend SGD450, I'd rather get the best bang for the buck, and give me an excuse to try out the StRegis :D

Cheers! :D


They have a promo for Starwood Privilege members at SGD450 with 2 "continental" breakfast. Not sure why they cant provide a full breakfast considering this is Singapore and not Rome ....

Thanks for the report RTWSTARALLIANCE ^
Sounds amazing.
Now where is the trip report about the 380:D
Gosh I hope I get to ride on one of those.

Hi Squzair

I was thinking along the same line as you regarding the Starwood Privilege St Regis offer, unfortunately the period 15 Jun - 22 Jun is listed as the blackout dates:

http://privilege.starwood.com/en/articles/18383.html

I don't know how to make links within FT. I do have a report going on this in the SQ Forum. Fortunately there are lots of pics and videos on the plane already online. The flight is coming up soon.

Anyone have information on car service? I know the Hotel has a number of Rolls or Bentleys.

The place does need a basket in the bathroom for used towels, a clock (nice clock that is) and from the Westin Chosun a flashing indicator when the newspapers have been delivered. The agent asked me about papers when I arrived making it clear you can have comp two. I picked the IHT and WSJ. The Straits Times and WSJ are the usuall combo. Also. Offered amenity which I took points. A little give back. Room has fresh fruit. More later about breakfast and car service.

I received three newspapers this morning.

My Bentley transfer to the airport is $230 SGD all in. If you want to check-in at the VIP terminal add $65 SGD. Since I will be in F on SQ I will not have to pay the extra charge. Life be good.

Breakfast. Keep in mind this is from the agent. My combo is P in suite. I can take breakfast downstairs in the lobby. It would be continental and you can NOT buy up to a full breakfast. Downstairs is buffet. I would rather have breakfast in my room. Finally got the dvd player working. I can take it in the room and order one of the set menus for in room breakfast dining. I am told just to sign to the room. More on this later.

Thank you for your report. It sounds good. I saw many pictures of this property and was disappointed with their interior/exterior and views from rooms. When other luxury hotels in SIN opened almost 10 years ago, it was sensational with many aspects. So I expected the St Regis to be on the next stage because it opened in 21st century. I only judge it from pictures, so I should try once. Your report got me interested especially when you referred the George V. It seems like comparable with Four Seasons George V where I love.

Wow! Sounds so good I want to eat the hotel.

Too bad (for me) that this hotel is fully booked during the F1 GP.

Thank you. I love that Hotel also. Very nice. The George V is more like this. The Burj is more over the top grand. This has all the amenities and space you would need to be at home. Home feeling is a good word for this place. Except at home I know how to use the dvd player.

I was allowed to order anything I wished from the breakfast menu.

My Bentley transfer to the airport is $230 SGD all in. If you want to check-in at the VIP terminal add $65 SGD. Since I will be in F on SQ I will not have to pay the extra charge. Life be good.


When you mention VIP Terminal are you referring to JetQuay or are you referring to the SQ F check-in lounge at T3? If you're talking about the SQ F one, I didn't know one could pay to use it.

My Bentley transfer to the airport is $230 SGD all in. If you want to check-in at the VIP terminal add $65 SGD. Since I will be in F on SQ I will not have to pay the extra charge. Life be good.

:eek::eek::eek:

My taxi ride to the airport was $23 SGD :p

darn, there goes the plan ... looks like its gotta be either the LM, ST or IC ...
might go with the IC as the MRT station is most convenient.

looks like there is gonna be quite a few FTs down for CommunicAsia, hmmm, not gonna be easy for upgrades to come by, even for SPG Plats or RAs... :confused:

Kev. It is the first one. No access that I know of to SQ F unless in F.

I know. It works. I'll be on the Airport Limousine bus for 3,000 yen soon.

darn, there goes the plan ... looks like its gotta be either the LM, ST or IC ...
might go with the IC as the MRT station is most convenient.

looks like there is gonna be quite a few FTs down for CommunicAsia, hmmm, not gonna be easy for upgrades to come by, even for SPG Plats or RAs... :confused:

and you thought you can outsmart the revenue manager at the St Regis ;)

Try using points .....

All is well. At SIN in the SQ F Lounge. Breakfast was as stated comp. for the menu items I ordered from room service. That was a full meal. Regards

Nearest MRT is Orchard Station - about one kilometre away.

But almost every bus heading in that direction goes to the nearest stop in front of Liat Towers (Hermes boutique) if you don't wanna walk in the humid heat!

Spa: I'm conservative.



:confused:

Stayed at the St Regis and in the exact same type of room earlier this year... Didn't think it was too special... the work desk area wasn't well thought out and I didn't like having the plasma right in my face.. was difficult to work and watch the news at the same time... agree that the bathroom was quite nice, but other than that, the room was nothing too special and was a bit on the expensive side for the product I thought.. then again, all the hotels in singapore are charging an arm and a leg these days....

The bentley transfer sounds nice, but I would probably have kept the money and spent it on a nice dinner and took one of the mercedes taxis instead.. :p

I agree that plasma was throwing some serious heat.

For me without doubt having Hyatt, Hilton and Starwood status it is the best property in SIN. It will continue to work for me. I was concerned about not having a Lounge but the property more than overcame that.

And the highlight of my trip was "finding" the St. Regis and not my intended flight in F on the A-380.

Hello, just thought i'd give a TR on my stay at the Singapore St. Regis this month.

Prelude:
About two months before the trip I managed to get a good rate at the Singapore St. Regis with their "Taste of Luxury" package. Basically it was 740SGD (including tax) per night but the fourth night was free. Breakfast was included in this rate. So with a four night stay it worked out at $555SGD (about $400 us with tax). A hot breakfast at the St. Regis runs a expensive $40SGD a person. So with breakfast included it saved us $80 a day, so all in all it was a pretty good deal.

St. Regis Bentley Service:

Arrived from London on the A380 and was picked up by Jetquay and taken to the CIP terminal, for my TR on this go to http://flyertalk.com/forum/showthread.php?t=826035
The Bentley service is $265 SGD including the use of Jetquay, Singapore's CIP terminal who will take you in a buggy to your plane. It is quite an expense but they were bought at the cost of $800,000 a piece. Our driver was very friendly yet professional at the same time. Chilled water in the back seat, plenty of legroom, only problem was that it was too short!

http://gallery.mac.com/gavincarden/100015/Picture-201/web.jpg

St. Regis Bentley Exterior

http://gallery.mac.com/gavincarden/100015/Picture-202/web.jpg

St. Regis Bentley Interior


Check-In:
About five staff members swarmed the Bentley upon our arrival (and I saw them do the same to every guest that arrived during the week, not just in the Bentley) and took our bags. We were escorted to checkin which was a very painless procedure. They had already processed our information and we just had to sign on the dotted line. We were then handed over to a Butler who escorted us to our room (via the very fancy elevators) and showed us around.

http://gallery.mac.com/gavincarden/100015/IMG_0948/web.jpg

The Room:
WOW. That is all that can really sum it up. You walk into a marble foyer with wood accents. To the right is the bathroom with dual sinks, a lovely deep tub and a Plasma TV built into the mirror next to it. The shower had great pressure and a full length heated mirror, so NO fog. The main room itself has a 42inch plasma, nice wood desk, WONDERFUL bed, and ample storage space. My descriptions or pictures cant really do the rooms justice, you really have to be there to experience it. Great views of singapore from the windows. Bedside controls control the lighting and curtains in the room. VERY high tech room. Surround Sound BOSE stereo system in the room.

http://gallery.mac.com/gavincarden/100015/IMG_0733/web.jpg
http://gallery.mac.com/gavincarden/100015/IMG_0734/web.jpg
http://gallery.mac.com/gavincarden/100015/Picture-203/web.jpg
http://gallery.mac.com/gavincarden/100015/Picture-204/web.jpg
http://gallery.mac.com/gavincarden/100015/IMG_0735/web.jpg
http://gallery.mac.com/gavincarden/100015/IMG_0738/web.jpg
http://gallery.mac.com/gavincarden/100015/IMG_0740/web.jpg


Service:
To be honest, I didnt think I would need a butler until I had one. It was really nice to be able to call him when you need something hemmed, want a cup of tea or coffee brought to your room, or need something . pressed. Very personable service, and very professional.

http://gallery.mac.com/gavincarden/100015/IMG_0894/web.jpg

Pool:
Small but very nice and relaxing. Dosent get much sun so not very warm. Pool Staff will bring you misters, cold towels, ice water, and fresh fruit. Great idea.

SPA:
It was great. You get free use of the facilities as a guest and they were great. Nice indoor whirlpool, steam room, sauna, ice fountain, rain-shower etc. It is nearly completely made of marble. Also has an outside whirpool. They're are two of these facilities, one for men, one for women.

Final Thoughts:
What I wished this hotel would do better is advertise what they offer service wise. I looked through the inroom manual and many of the complimentery services the hotel offers were not in their. For example:

- The Butler will bring you complimentery tea and coffee 24/7
- Free use of spa facilities (most of the time I was the only one in there)
- Ipod connecter cables in the desk drawer for the inroom BOSE sound system (which was great)
- For a couple of days i was very confused on how to use the inroom controls. They're needs to be a manual on how to "operate" the room technology wise.

--------------------------------------
Conclusion:

All in all a GREAT 5* hotel with GREAT facilities, GREAT rooms and GREAT service. I would stay again in a heartbeat. The little details here make the stay so much more enjoyable. Being addressed by name almost everywhere in the hotel is a very nice touch.


Thanks for Reading

faithwins

...The place does need a basket in the bathroom for used towels, a clock (nice clock that is)...

I wrote to the hotel telling them how much I enjoyed my stay and noted the lack of a clock in the room as a minor issue.

I received a response today stating that there were clocks in the rooms but they had to be removed because of a defect. The hotel is currently in the process of sourcing new clocks for the rooms.

I will be staying there for three nights in a couple of weeks.. can't wait after reading the report and seeing the pictures.. how far is the hotel from Orchard by foot ?

I will be staying there for three nights in a couple of weeks.. can't wait after reading the report and seeing the pictures.. how far is the hotel from Orchard by foot ?

Maybe four or five minutes walk to the top end of Orchard Road. Another five to ten to get to Tangs.

Currently at the St. Regis Singapore.

After reading all the comments here on FT regarding this property I was hesitant to stay but not enough to cancel my reservation.

The several dozen of you on FT that I have met over the past 8 years can possibly imagine how I would be best 'suited' to W's and Westin's. (think of it as something like, 'if I were an SPG brand which would I be?')

That being said, how could anyone possibly not like this hotel?!? It is the equivalent of saying you don't like nice things, luxury nor being treated insanely well. Sure areas of the hotel are a bit garish and possibly someone liked marble a bit too much but wow, this is a beautiful place.

The service is what really puts this place over the top. EVERYONE calling me by name asking me how they can help - but not in a 'required' way, almost like they actually care. I think 4 staff arrived with me in my room upon checkin (front desk clerk, luggage guy, some manager, butler).

The only thing I can imagine as a downside here is imagining my parents attempting to figure out the lighting and drapes - both on remote or push button panel. Took me a couple attempts to understand the labeling concept.

I joked with my business partner (over Blackberry Messenger) last night that I'm gonna stay until the cops remove me! ;)

Hope this helps a few of you out there decide whether to stay - as I wish I had been more certain when placing my booking.

Dorian

Few further points:

- the coffee sucks, both in room and in restaurant :td:
- while the lobby lounge is quite cool the beer is way expensive (S$17 for a bottle of Tiger) :td:
- Plats receive comp breakfast (which is very good, less the coffee part)
- pool is small, insanely cool design but shadowed by all surrounding towers

Sounds nice, but I don't need four people to follow me to my room. I'd rather go to the room by myself. :)

Ya, I didn't need it either - but I also didn't care. :)

To be clear, they didn't follow me...they all just arrived there within a minute of eachother - only front desk clerk went with me.

Sounds nice, but I don't need four people to follow me to my room. I'd rather go to the room by myself. :)

I dislike being shown to my room because I have a difficult time remembering what my room number is… :o This is never a problem when I have to find the room for myself the first time.

I detest staying in a purportedly highest calibre hotel and being nickled-and-dimed for internet access.

I'm already paying enough. Throw in the internet. Don't chisel me.

(What the heck is the problem with their coffee? You're not the first to complain about the lack of quality.)

I dislike being shown to my room because I have a difficult time remembering what my room number is… never a problem when I have to find it for myself the first time.

Someone needs to explain all the gadetry in the room or you would spend the first hour figuring out how to work the curtains, where the light switch is etc. ;)

I detest staying in a purportedly highest calibre hotel and being nickled-and-dimed for internet access.

I'm already paying enough. Throw in the internet. Don't chisel me.

(What the heck is the problem with their coffee? You're not the first to complain about the lack of quality.)

From my experience all 5* SPG properties charge (through the nose) for internet access...so I wasn't surprised.

The coffee--- weak, distasteful. Forget hiring a beer person at SPG, hire a coffee person. Beer is easy.

I dislike being shown to my room because I have a difficult time remembering what my room number is… never a problem when I have to find it for myself the first time.

Hmmm....I don't know what to say about this. Well, I do, but I won't. ;)

Observations:

- no clock in my room (literally sleeping with my Blackberry now)
- no hotel branded goods available for sale (wanted to get my sis something as she is addicted to St. Regis)
- chocolates in room tasted like perfume to me
- at times there are incredible numbers of staff in the lobby (shift change?) and at other times it seems very normal
- alcohol in the mini-bar is laughably expensive (makes SGD30 WiFi feel free)
- butlers rock (getting one for home for sure now ;) )

Observations:

- no clock in my room (literally sleeping with my Blackberry now)


http://www.flyertalk.com/forum/showthread.php?p=9807975#post9807975

I don't know how to make links within FT.
:eek:

And you've been on FT for more than seven years? :confused:

It's high time you learned.

If you're using a PC/Windows system, normally you would right-click on the text of a post, click on Properties (at the bottom of the popup menu), and in the panel that comes up, the URL address will be displayed (among other things). Just highlight and copy that URL, then, later, paste it into your post (or if you prefer, into some intermediate place such as Notepad, Word, etc. for later copying & pasting into a post). Very simple -- easier done than said, actually! ;)

Thank you. I'll give it a try.

From my experience all 5* SPG properties charge (through the nose) for internet access...so I wasn't surprised.

Free internet at the Lanesborough (St. Regis) in London and at the St. Regis in Shanghai.

It's chiseling. Complain like crazy at check-in, during the stay, and at check-out. It's just inappropriate to charge for internet access at a St. Regis class hotel.

I've given up. I use T-Mobile in the US and wherever else I can roam. It's not that much in the way of savings, but at least I'm not giving it to the hotel, who don't even give you points for internet fees!!! :mad: :mad: :mad:

...who don't even give you points for internet fees!!! :mad: :mad: :mad:

Let me check a little further on this, but I think they should be, if it is charged to your hotel bill. If you pay a third-party vendor directly, then I think the access fee is an ineligible charge...but let me get clarification on this point.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Hi all,

To generate some positive energy here, there are properties over the world that do not charge for internet access or they have packages/rate plans that include internet fees.

I do not have the list on my side now but if the internet charges are too much for you to handle, do call up our Contact Centre to find out if internet access is complimentary or not.

apguest.forum@starwoodhotels.com

Let me check a little further on this, but I think they should be, if it is charged to your hotel bill. If you pay a third-party vendor directly, then I think the access fee is an ineligible charge...but let me get clarification on this point.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Well, I checked...and sure enough...HSIA is not an eligible charge.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Thank you William. I knew this to be the case at my most-often visited hotels, and now I know that it is Starwood "policy".

Doesn't seem right, somehow, considering the price of HSIA. Oh well.

There have already been a couple of excellent reviews but I’ll add my thoughts from a female perspective.
We stayed 4 nights using half points 50PRG. As a Plat, I was upgraded to Executive Suite, including breakfast. Even though it is not the style I’d use to decorate my home, I did not find it at all ugly. My daughter, on the other hand, thought it was gorgeous and would have loved to take home one of those Murano glass lamp bases. Rather than the visual impact, I was more impressed with the size, quality and comfort.

What I liked most about the room:
The windows in the lounge room form a V shape. When you stand in the corner you feel almost suspended outside the hotel.

Everything feels nice, the fabrics, the carpet etc. Long time since I’ve enjoyed touching anything in a hotel room.

The bathroom - For 2 women travelling together this was a treat; two vanities, heaps of full size Remede products, beautiful quality robes, soaking tub and fantastic shower with heated mirror. No chill after your shower or waffle weave here. It was luxurious. The TV just looks like a tinted area of mirror until you turn it on, snazzy.

Oh, and the ironing board- OK, that may sound strange, but I am an avid ironer. In most hotels, the board either leaves dirty marks on clothes, rocks back and forth while you try to use it or needs an engineering degree to set up and collapse. ^ for the ironing board.

Little criticisms about the room:
Although the lighting control panels near the bed are very nifty looking, I agree they are not simple to use. We got used to it… after a couple of days.

Makeup mirror - to be fair I haven’t found a hotel yet that provides a really well lit makeup mirror, I reckon that would deserve adding an extra :-:. There was a lit magnifying mirror which had that flattering light that makes you look good, if you stand in front of it. Unfortunately when you hit daylight you find you either look like a painted lady (too much makeup) or you missed covering the disaster areas (too little makeup).

Speaking of disasters, I would not expect anyone (read Butler) to see me when I first wake up so I took my travel kettle for that essential very early coffee. Tea and coffee making facilities are not provided in the room, of course if you wake up looking good, that may not bother you.

The Service: Except for a couple of minor glitches it was top class. What I liked most was the genuine warmth from the staff. In some hotels every greeting seems scripted and the smiles almost robotic. On the other hand I once stayed in a very expensive hotel where an “aloof” attitude was an understatement, even the smallest request was a bother and I was made feel it was a privilege to be allowed to stay there. The St Regis made us feel like valued guests.

The Wine Tasting: We did not go for 2 reasons. First, after walking around in the heat and humidity all day, our makeup was melted, hair frizzy and clothes crumpled. It just didn’t seem worth doing a complete makeover for a glass or two of wine. Second, if I drink on an empty stomach, I just get tired and want to sleep.

I would like to make a suggestion to the hotel about this. You have great staff and chefs so why not turn this into more of an event by serving some special hors-d’oeuvres on silver trays? If the food was really good, I think it would encourage people to dine at your restaurants. We had dinner at LaBrezza one night but also intended to try Les Saveurs and didn’t. If we had attended the wine tasting I’m sure we would have.

To conclude: After a couple of days this hotel feels like a comfortable home, but a very luxurious home. Returning late in the afternoon to find the lights dimmed, soft music playing and having the butler bring tea on a silver tray is not life as I generally know it. My daughter and I have very different taste, but we both agree about this hotel, we want to go back.

To sum up my experience there: best hotel experience in my life to date.

To wrap this up and not make it all about HSIA:

Despite the most minor things not being perfect this was hands down my best hotel experience in my life.

I believe what really made this experience for me was the genuine caring by the staff.

Dorian

...
- The Butler will bring you complimentery tea and coffee 24/7...

(Trying hard not to get too far off topic)
Are tips expected or tolerated for this type of service at this hotel?

TIA!

It is so nice to see the profile of this Hotel lifted as it is as we read these posts well deserved. I think the staff is genuine. In Asia I feel tips are not expected but done in the right way of course appreciated. A tip given in private to your Butler would be ok.

suites seem like a good value considering they include jetquay quayside and bentley transfers.

I have an upcoming stay at the St. Regis Singapore in a Lady Astor Suite, which includes airport transfer. However, I contacted the hotel and was told that this transfer would be by Mercedes Benz E200 and not by Bentley, and would not include the JetQuay service.

Does anyone know if this is a new policy? Has anyone else had this experience.

Thanks.

I am staying there for the weekend starting tonight.. can't wait !!!

I am staying there for the weekend starting tonight.. can't wait !!!

Were you the dashing gentleman dining next to me at breakfast this morning at Les Saveur around 8 am? :O

Hi all,

I just had to share a bit of good news. My partner and I are going to Singapore and Bali in August, in part to celebrate a milestone birthday for me (okay, I will say it---the big 5-0).

At the start of the trip we will be staying at the St Regis in SIN. Since we are coming from FLL and will have been in transit for approx 36 hours by the time we arrive, I decided to email the hotel to inquiry as to whether I can redeem starpoints for the Bentley arrival service. I also casually mentioned that I am celebrating a b-day and hope for kind treatment from the hotel. Also mentioned that both my partner and I are both plats.

Well, I received a reply within 24 hours that, as a gesture of the hotel, they will arrange for the Bentley arrival service, an upgrade to a suite, and a b-day cake all gratis to me. Wow, that is service! It immediately makes me a fan of the brand even though I have never actually stayed at a St Regis until this upcoming visit.

And if you want to whet your appetite even more, read the posts in the master thread (http://flyertalk.com/forum/showthread.php?t=784925). They have been glowing. The property clearly is positioning itself to be one of the top new hotels in the world.

make sure to take advantage of the jetquay quayside service. :cool:

(comes along with bentley transfer with suites)

Just completed my first three night stay at the St. Regis. I was upgraded to an executive suite and had breakfast included. Both were fantastic as others have noted. I had been a long time Grand Hyatt Singapore person, but will change. I've stayed at the Hyatt at least every year for 13 years including one extended stay and they still treat me like it's my first visit. I get the feeling that St. Regis will welcome me back.

It's not as convenient as other hotels if you use the subway, but I didn't mind the walk, and taxis were easy to hail. A couple small nits: those light controls are crazy. If you want to see the time in the middle of the night, it's not easy to find the night light switch. I also had to call the butler for help with the curtains, but we eventually figured it out. I went to the invited wine tasting, but perhaps my expectations were too high. They were pouring some mediocre and bad wines the night I went. I sent one back it was so bad.

Otherwise, everything was excellent and I will definitely be returning!

wanderlustFL, I had a birthday recently, not nearly as good as yours.
I want to say congratulations but I think you've done very well already so :p

And if you want to whet your appetite even more, read the posts in the master thread (http://flyertalk.com/forum/showthread.php?t=784925). They have been glowing. The property clearly is positioning itself to be one of the top new hotels in the world.

Indeed, I was scheduled to stay at this property when they officially open this past April but arrived one day later due to a last minute schedule change. Thankfully, I still get to stay there and didn't miss a gem. Like I said in the Singapore SPG properties thread, this hotel is quite incredible. The service was defintiely above and beyond the call of duty. The spas was one of the best I have been worldwide and the food, both breakfast and dinner were trully excellent. This is the first SPG hotel I have been to that trully deserves a level 6 category.

That said, not all St. Regis are equal. It would be dangerous to assume the service level of this St. Regis can be duplicated elsewhere. I am saying this based on experience. Although I am generally quite happy with the St. Regis properties, this property stands out on its own.

Hi all,

On behalf of the property, thank you for your compliments.

SanDiego1K, would it be alright if we can combine this thread to the main thread? It helps as I have to compile a report.

Thank you.

apguest.forum@starwoodhotels.com

It is well known that when this Hotel opened it lacked SERVICE.
This seems to have been fixed by the staff from the Sheraton on the Park that were flown in;)

I've written about this hotel here (http://www.flyertalk.com/forum/showpost.php?p=10035772&postcount=29).

:)

While I really appreciate the *wood lurkers I find it inappropriate for a request from them to "It helps as I have to compile a report" - eg make my job easier. BTW I would feel the same way if the request came from a student or someone else - if you want to use our ideas - I guess you have the right, but don't ask us to do your work for you.

IMHO the purpose of FT is for exchange of information, not to make corporate (or other) "mining" easier. Not trying to start a flame war just voicing an opinion on a direction I would NOT like to see FT begin.

but don't ask us to do your work for you.

Surely we are his work. When I report my experiences here, whether negative or positive, I hope they are included in a report by the lurkers. By addressing issues raised here hopefully our Starwood experiences are improved.

I think Starwood would be remiss in ignoring feedback from this forum.

As far as combining threads, that is done anyway, it makes it easier for everyone to get information.

While I really appreciate the *wood lurkers I find it inappropriate for a request from them to "It helps as I have to compile a report" - eg make my job easier. BTW I would feel the same way if the request came from a student or someone else - if you want to use our ideas - I guess you have the right, but don't ask us to do your work for you.

IMHO the purpose of FT is for exchange of information, not to make corporate (or other) "mining" easier. Not trying to start a flame war just voicing an opinion on a direction I would NOT like to see FT begin.

Hi estnet,

Sorry that you feel this way. But I do understand that the moderators in this forum are not employed to combine threads.

Which is why I ask if it is fine with me to request that. I did not command or ask them to follow my orders if this is how you interpret it.

I should add this as well. I appreciate all the help the moderators have offered me in my work here.

apguest.forum@starwoodhotels.com

Just completed a stay at the SR - WOW

I would have been impressed anyway, but the night before I made the mistake of staying at the LM (and would have left except for their 3 day cancellation policy!) - where I was given a room that smelled like a sewer, looked like a bad rendition of a Motel 6 old, old, room......well you get the idea. No UG b/c they were sold out (how do they do this?).

So... the SR - where I was given a nice suite which was definitely heavenly:) Service as wonderful. The wine tasting (which is offered to all in house guests) had 2 very nice and 2 okay wines. It would have been nice to have something other than cheese served with these - but the cheese was good quality and served at proper temperature (unlike many places that serve it unripe or too cold).

Breakfast was offered as a platinum amenity - lovely setting and some of the best freshly grilled salmon (Japanese breakfast) I have had. Wonderful fresh squeezed juices and other offerings.

Wishes - don't see why they don't include internet just seems unnecessary nickel and diming. A clock in the completely dark bedroom would have been nice (might I suggest those nice projection clocks?). The controls for the lights at bedside while elegant to look at are awkward to reach and impossible to see in the dark - even more difficult without good vision as the signs are not lit and in small print.

Service - all the staff seemed genuinely pleased to be there and proud to show off the hotel.

All in all a wonderful hotel!

Wishes - don't see why they don't include internet just seems unnecessary nickel and diming. A clock in the completely dark bedroom would have been nice (might I suggest those nice projection clocks?).

I wrote to the hotel saying how much I enjoyed it and mentioned my problem with no clock in the room. They wrote back and stated they were trying to source some new clocks as the original ones were not suitable.

They did promise that there would be a clock in my room for my next stay.

That stay was the night before last and there was a small travel clock in my room. :-:

I was also upgraded again to a lovely Executive Suite.

Way to go St Regis.

Does anyone know if the Platinum Amenity posts as "SVC PROMISE" on spg.com for this property? All my others seem to post as "PLATINUM 500 THANK YOU AMENITY"

I think svc promise is the 500 pts/ night bonus for Sept, not the plat amenity

I think svc promise is the 500 pts/ night bonus for Sept, not the plat amenity

Nope they seem to be posting as 500 PTS P/NT IN SEP'08 (FT5)

Hi Moomba,

If you like me to find how what "SVC promise" refers to, feel free to send me a PM and I will follow up with my colleagues on this. Thyetus

apguest.forum@starwoodhotels.com

I have recently had a terrific 3 day stay at this property. Some of the highlights
1. Picked up by Buggy from the gate at Changi Airport (along with wife and 2 kids). taken to CIP Terminal (Commercially Important Persons) and waited in lounge while they picked my bags and expressed us thru customs. Taken by Bentley to the Hotel and arrived at about 10: 30 PM (later than scheduled because of plane delay)
2. Large reception group outside waiting for us outside the front of the Hotel including Front Desk Manager and concierge staff and Fiona L (Personal Butler), taken straight to rooms.
3. Triple upgrade to Metropolitan suite for my wife and I while my kids had a nearby Double Lady Astor room.Check In done in suite. Lights and blinds controlled by remote that took me a little while to master but my kids 10 seconds!

A sensational stay and we were well looked after. Fiona L was a sensational butler and the concierge staff were fantastic.
The only thing this Hotel needs is a little more buzz or atmosphere in the lobby area...perhaps a coffee outlet??

So what is your secret aussiechris?

You get previously unheard of upgrades from normal rooms to Towers rooms at Sheraton HKG and now this stellar treatment at St Regis.

Come on spill? ;)

Come on spill? ;)

I don't know about the upgrade but as far as the meet & greet etc is concerned, I believe that's part of the Bentley airport transfer service.

So what is your secret aussiechris?

You get previously unheard of upgrades from normal rooms to Towers rooms at Sheraton HKG and now this stellar treatment at St Regis.

Come on spill? ;)

Well ;) 2 things have aided my last 2 stays ( 3 nights St Regis Singapore followed by 7 nights HK Sheraton Towers)
1) I prepaid for both stays in advance (Room Charges) then
2) Suggested respective Platinum upgrades to both Hotels.

This got me into an upgrade negotiation debate with both Hotels who initially played hard to get.

The St Regis went way beyond what I expected and the HK Sheraton gave me a double room Harbour Deluxe view Towers upgrade as requested even though they commented in an email that they do not normally do this because the Towers is considered a "Hotel within a Hotel"

Well ;) 2 things have aided my last 2 stays ( 3 nights St Regis Singapore followed by 7 nights HK Sheraton Towers)
1) I prepaid for both stays in advance (Room Charges) then
2) Suggested respective Platinum upgrades to both Hotels.

This got me into an upgrade negotiation debate with both Hotels who initially played hard to get.

The St Regis went way beyond what I expected and the HK Sheraton gave me a double room Harbour Deluxe view Towers upgrade as requested even though they commented in an email that they do not normally do this because the Towers is considered a "Hotel within a Hotel"

^Wow, I bow down to you aussiechris. I thought I was using all the subtle strategies to ensure good stays but you are a master. :)

I initially panned this place after checking it out shortly after opening. I am back again for a 2 night weekend stay and think my improved view matches up with the more recent reviews (which seem to be increasingly positive).
The service is top notch, there is a good number of staff around in the entry way, so unlike many of the nice but slightly lesser hotels in Singapore, there is always someone to grab a bag and escort you in. We had a very polished guy check us in, let us know that our suite would be another 20 minutes and walked us over for some ice teas to the sitting area nearby. Came back the minute the room was ready. Upgraded from lowly corporate rate to a huge 2 room suite.
The decor is growing on me. I love the hallways now, the carpeting took some getting used to, now I like it, plus the millwork etc all lend to an elegant feel. The room isnt what I would do at home, especially the furniture. But it reminds me of a friend's house on Park Ave in NYC. I don't want to own it, but what a stylish place to stay while you are in the city for a weeked. Other than the furniture, the rest of the fixtures are modern/stylish, and have a pretty nice feel in terms of quality (heavy lamps, nice faucet knobs in bath etc).
Service has been impeccable, and understated not intrusive. I like it that way.
I like the property location too. I used to stay at the Grand Hyatt which is close by. But the moment you walk out the GH front door, you are in the thick of huge crowds. The St Regis by contrast is just round the corner from the start of the Orchard mayhem, so a bit quieter. This slightly out of the way location has perks- there is a proper drive up, lobby, etc, and you arent run over by a stream of people trying to get into the hotel. The St Regis is also a bit more spacious and relaxed in the lobby areas.
I guess I would upgrade my previously negative comments about the place. And the rate is actually not as painful since the recent drop in the SGD v USD.

I have to say that I was also very satisfied with my recent stay at the St. Regis Singapore.

The staff was excellent, service was excellent but not intrusive as stated before, and the entire experience was very relaxing - sort of home away from home.

Albeit not being cheap, I was also very pleased with my spa experience at the Remede Spa.

Also, the hotel certainly provides proper recognition of one's Platinum status.

I agree with the above comment. The St Regis is now my hotel of choice in Singapore (I have good taste don't I ?:p).. great service, great platinum recognition, great location..

I have to say that I was also very satisfied with my recent stay at the St. Regis Singapore.

The staff was excellent, service was excellent but not intrusive as stated before, and the entire experience was very relaxing - sort of home away from home.

Albeit not being cheap, I was also very pleased with my spa experience at the Remede Spa.

Also, the hotel certainly provides proper recognition of one's Platinum status.

I recently stayed 3 nights, I agree hotel staff was not intrusive. I also noticed that many people wear shorts in the morning for breakfast so is also relaxing. About Platinum status, i was unable to be upgraded since there were many Platinums in the Hotel paying more than me and they were upgraded before me. I have stayed 200 nights this year and last at SPG hotels, but the staff was unaware of this and did not upgrade me. I have seen this discussed before about a different level above platinum, but have never seen a good answer. The stay was good though going back in Feb

I like the check in area (seats as opposed to a desk).
I like the courteous staff ( best I've experienced in SG)
I like the rooms ( amazing bathroom (stand up shower) , tub with TV viewing, toiletries, toto WC, Bose surround sound, large LCD TV, motorized curtains, good bed, excellent controls).
Extraordinary butler service (declined tip )
Complimentary post arrival pressing

I think its well worth the extra costs compared to the Marriott/Hyatt/4 Seasons etc.

I just stayed for one night at the St Regis Singapore, and overall was not overly impressed.

The check-in and front door staff were very good. I arrived early -- 8am -- and they had a room for me.

The room decor was not my style (a hodge-podge of ornate and modern) but the bathroom was really nice.

My biggest peeve was the (lack of) butler service. Though the butler welcomed me to the room, I was not offered any tea or coffee or even told what the butler's role would be. So I asked, and was told in a pretty unenergetic way that they could bring coffee / tea, unpack my stuff, take care of pressing, etc -- but no pro-active offer was made to do any of that for me!

I took a nap and a shower, and left the room at about 10.30am. Returned at 6pm, and saw nothing had been cleaned or touched up -- towels still on the floor, bed still unmade, etc. No worries, I thought, turn-down service will take care of it while I am out for dinner.

I left the hotel at 8pm, and came back at 10pm to find there had been no turn-down service. This annoyed me a bit, and I went to the front desk to ask if they even offered the service. They were apologetic, and asked if I had left the do not disturb light on. I said I had it on between 6pm and 8pm, but made sure I had switched it off when I left for dinner at 8pm. However even if they had come by between 6 and 8pm, there was no note left under the door, nothing to indicate they had been there.

So the front desk arranged for a quick turndown service at 11pm at night.

Overall came away thinking I may have been the victim of a unmotivated butler perhaps, but certainly was disapointed by my experience.

I would agree about the butler service. I never saw my butler again after the room intro. I asked him to provide me with some choices for Indian food. Nothing (got a great recommendation from the conceirge though).

I really like this hotel, but have noticed a lot of variation - eg breakfast salmon and belgian waffles cooked perfectly on on trip a month later it was overcooked and not hot as if it had been sitting around a long time after preparation. there seems to be a real lack of attention to detail as I saw others go by and being served that were also in the same condition. The waiter service most recently was seriously underwhelming but on previous stay it had been wonderful. too much turnover?
Wine tasting one night with host/server who was overwhelmed to the point of being rude (told people to leave as there were no seats - but I offered extra seats to them to share) - he wasn't there the next night and there were fewer people and better service so maybe last minute fill in - but still really poor experience.

Seems to me some guests prefer to be pampered by butler but for me I don't prefer any staff to enter the room (always turn on no disturb sign) once I am checkin unless I personally request for it (room service/turndown/etc). As always, don't assume you are getting the service you assume you will get, always just drop a reminder call to their service line, and you will be service as requested. Maybe due to some earlier comments from guest saying their service were intrusive or maybe some butlers were already getting some possible news of layoff due to global recession, moral will just go down the drain fast, but the hotel mgmt should have enforce service will not be affected as it will ruin future business if staff were not reminded that guests are kings and always right as guests are paying their salaries plus this is St. Regis standards and not Four Points!

Estnet, are you still staying at the St Regis, as we may cross path again from our last visit at Sheraton Imperial exec lounge?

Ah Dan.....sadly I was only there for 2 nights. I am now back in (a VERY cold) bay area. Enjoy your stay. Hope our paths cross again;)

Hi,

Just join flytalker forum and saw this thread so just want to add my 2 cents.

I had a great stay at the St Regis Singapore back in Oct 08. It's sort of a last minute thing to stay at this hotel, bec everyone was saying how great it was. And it doesn't dissapoint. Splurge on a Manhattan Suite, one of their top category suites. Gorgeous suite.

You can read about my review at here :

http://www.tripadvisor.com/ShowUserReviews-g294265-d678328-r20587140-The_St_Regis_Singapore-Singapore.html

and the photos here :

http://www.flickr.com/photos/benlee123/sets/72157607908202366/

I do agree that the service standard may vary from butler to butler and they work in shift. The Butler that welcome me to my room ( and he was the head butler btw ) was extra friendly and helpful. The next day, a younger and a bit sour-face guy took over and service standard drop a notch or two.

Overall still a great hotel and I rank this my 3rd best after Four Seasons Hong Kong and the Peninsula Tokyo.

Hi,

I just joined Flyertalk forum and just want to add my 2cents about this hotel.

I stayed at the St Regis in Oct 08 and splurge on a Manhattan suite, one of their top tier suites. Overall excellent room quality and great service. But I agree that the service you get from the Butler depend on who is attending to you. When I checked in during the evening, it was the Head Butler that escort me to the room and is excellent. The next day, after shift change, a rather grumpy looking guy took over and is service is less so. A minor point though. Overall service is still excellent. This is my #3 all time favourite hotel after the Four Seasons Hong Kong and the Peninsula Tokyo.

BTW, some photos of this hotel on my flickr site

http://www.flickr.com/photos/benlee123/sets/72157607908202366/

I stayed there for the 3rd time last night (the first two when it had just soft opened - see post 1 of this thread). I checked in around 1am (and left about 8 hours later) and was upgraded only to a Grande Deluxe room. The check-in person did mention without prompting the entitlement to a suite as a PLT but apologised that there were none available.

Totally OTT - I noticed that the first sheet of the toilet paper waiting to be used has a St Regis logo imprinted on it!

Brekkies at the ground floor restaurant, Les Saveurs was included in my rate. It seems to have changed from the last time I ate there about a year ago - they had an avocado eggs benedict then but now it's the standard one. The eggs benedict was only average (I had a much better version at the Shangri-La Valley Wing a few years ago) and the pot of tea literally tasted awful (it had some sort of flavour (not Earl Grey nor Lapsang Souchong) ?!?).

The help yourself breakfast buffet spread looked tired and uninspired (compared to, say, recent stays this trip at the Westin Tokyo with their fabulous freshly baked cakes and pastries (so good that I was looking forward to it); and the Westin Taipei with an omelette and ham station and quite a decent selection of hot food).

Unlike my first stay when the SIN St Regis had just soft opened, I see now that they have 3-4 pages of instructions on how to do what should be basic things like operate the fiendishly complicated lighting system; play music; etc.

Another stay (for longer than 8 hours!) in a few days so will see how that goes...

I wrote to the hotel saying how much I enjoyed it and mentioned my problem with no clock in the room. They wrote back and stated they were trying to source some new clocks as the original ones were not suitable.

There was a small bedside clock by my bed last night but it's the (IMO) exceptionally irritating type which makes a ticking sound every second. I had to move it to the bathroom to get rid of the noise...

Does anyonw know what a standard upgrade at this property isd?is?

We stayed at this property Friday/Saturday 23/1-25/1 on the Mastercard free nights promo. As a plat received no upgrade. I checked the website and there were grande deluxe rooms and executive suites, however, they apologised and muttered something about no standard suites available. They offered free broadband internet or free pay for view tv as compensation (although they are not required to). As it was our wedding anniversary, they gave us some fudge cake and a bottle of Moet Vintage 2003.

We love the free bfast (which they give plats as no exec lounge) and the butler service for coffee and tea was excellent and fast

Does anyonw know what a standard upgrade at this property isd?is?

We stayed at this property Friday/Saturday 23/1-25/1 on the Mastercard free nights promo. As a plat received no upgrade. I checked the website and there were grande deluxe rooms and executive suites, however, they apologised and muttered something about no standard suites available. They offered free broadband internet or free pay for view tv as compensation (although they are not required to). As it was our wedding anniversary, they gave us some fudge cake and a bottle of Moet Vintage 2003.

We love the free bfast (which they give plats as no exec lounge) and the butler service for coffee and tea was excellent and fast

Based on what you wrote, looks like they did the right thing and followed the rules. If there are no standard suites available, they cannot upgrade.

If you do a search here you'll find much discussion on "upgrades". The hotel may have executive suites, but they might not be categorized as a "standard" suite. Each hotel categorizes it's inventory.

As a plat received no upgrade. I checked the website and there were grande deluxe rooms and executive suites, however, they apologised and muttered something about no standard suites available.
I recently heard from a fellow FT'er that management changes had resulted in "poorer" quality upgrades at the property but have not experienced myself.
I would think that part may depend on room category booked. Did you book/recieve a grande deluxe room??
I dont know if executive suites are considered "standard" at the property, but they surely do NOT seem to be specialty level quality from looking at the website,
Maybe one of our Lurkers can confirm??
Thanks!
Dave

...I dont know if executive suites are considered "standard" at the property, but they surely do NOT seem to be specialty level quality from looking at the website,
Maybe one of our Lurkers can confirm??
Thanks!
Dave

The executive suites are larger than the Lady Astor Suites, which are the standard suites for this particular property.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

The executive suites are larger than the Lady Astor Suites, which are the standard suites for this particular property.


Thank you for that information!!
Dave

The executive suites are larger than the Lady Astor Suites, which are the standard suites for this particular property.

I did not have time to write my complaint to hotel customer service yet, but the hotel also stopped upgrading Platinums to Lady Astor Suites if they do not seem it fit.

It is not too much of an issue since the regular rooms at the St. Regis are very nice and fairly big as well, but not just the service at the hotel is going downhill - the SPG program compliance is as well.

As a repeat guest (who dropped more than 600 SGD on the previous one night stay), I actually felt quite offended by being welcomed back with a "no upgrades today" statement before even looking what's available.

I stayed here for 2 nights last week and was upgraded to Suite #701.
Whilst not as big as a Metropolitan Suite it is a very nice upgrade indeed.
Service was great and another excellent Airport VIP pickup. Only comment I could make was that at breakfast toast was up one end of the room and I had to walk to the other end to find the delicious muesli they have.
Top Hotel.....byebye MO
The Hotel , like all Singapore 5 star properties, is running at less than 50% occupancy so upgrades should be no problem;)

No upgrade at this hotel when I stayed few days ago. They offered complimentary Internet instead, and when I checked on the SPG.com site, there were still executive suite for booking. I guess they lied that they don't have any standard suite.

No upgrade at this hotel when I stayed few days ago. They offered complimentary Internet instead, and when I checked on the SPG.com site, there were still executive suite for booking. I guess they lied that they don't have any standard suite.

As noted above by Lurker, this property's Executive Suites are not classified as "standard." The Lady Astor Suites are the standard suites.

Well I booked executive deluxe room, when I checked on the site there were, grande deluxe rooms, lady astor suites and also executive deluxe suites. Of course they lie, they don't want to honour the SPG t & c, if they can get away with it. There is no way you can argue with them, or know exactly what their policy is. Why would they want to upgrade someone who has gained two free Mastercard nights after all, in thjeir view there is no revenue for them at all.

They said that they would upgrade me on a next visit. Of course that would also be subject to availability. What a joke. The best way is to turn up at the property with your laptop and book a suite (or better room) in front to fhtme, but hard if the time is after 4pm though. You might end up paying for two rooms!

Are the Grand Deluxe rooms facing Orchard Road / Tanglin Road or those facing the rear i.e. Cuscadean Road / Orchard Boulevard.

Dont think I got an upgrade and I wasnt offered free internet either, but my room was comfortable enough. Its also not true the hotel received no revenue on redemption stay though the quantum is only a small fraction of their regular rates.

Perhaps SPG should stop promising suite upgrades and offer free internet for their platinum guests. If this is the plat treatment goodness knows how a gold is treated at this prooperty let alone a lowely 'walk in'. At least the property should be forced to offer something. There is no incentive for them to upgrade is there?

This is the e-mail I received for the non upgrade

Dear Mr B,

Thank you for bringing up your comment to Mr S's attention, Duty Manager of The Sheraton Tower Hotel to highlight the issues that had marred your stay with us especially the suite upgrade for your Platinum status. I appreciate your honest opinion regarding these unfortunate and regrettable incidents.

As mentioned, we value your patronage and the incidents that occurred are indeed unbecoming of an establishment like ours. We take a lot of pride and commitment to deliver the level of service that is expected of us and I am truly embarrassed that we failed to provide this in your case. Please be assured that we take a serious stand on these matters and corrective measures will be taken to ensure that these incidents are not repeated. I unreservedly apologize again and seek your indulgence on this occasion.

Mr B, I would truly appreciate the opportunity of regaining your confidence and in providing you with a true St. Regis experience. Please allow me to extend a room upgrade to our Specialty Suite [B]subject to availability upon your next reservation as a gesture of goodwill to display our sincerity. Although I know that this will not make up for the inconvenience that was caused to you, I do hope that you will continue to visit our properties and allow us the opportunity to restore your faith in our services.

Please contact me directly at (65) 6506 6920 or email: or my fellow colleague at and we will be happy to make the arrangements.


I look forward to welcoming you back to The St. Regis, Singapore, in the near future.

Best Regards,

RECEPTION MANAGER, FRONT OFFICE

Thank you for bringing up your comment to Mr S's attention, Duty Manager of The Sheraton Tower Hotel

Huh ? :confused:

I did not have time to write my complaint to hotel customer service yet, but the hotel also stopped upgrading Platinums to Lady Astor Suites if they do not seem it fit.
No upgrade at this hotel when I stayed few days ago.
Well I booked executive deluxe room, when I checked on the site there were, grande deluxe rooms, lady astor suites and also executive deluxe suites.

It appears, sadly, that my information regarding management changes resulting in fewer SPG TC's being honored is looking more and more accurate.

I wonder if one of the Lurkers can give me a good course of action to take in ADVANCE of any stay at this hotel, so as to minimize checkin "headaches"?
Thanks in advance!!
Dave

It appears, sadly, that my information regarding management changes resulting in fewer SPG TC's being honored is looking more and more accurate.

I wonder if one of the Lurkers can give me a good course of action to take in ADVANCE of any stay at this hotel, so as to minimize checkin "headaches"?
Thanks in advance!!
Dave

I would say to be equipped with knowledge aforehand as to what is and is not a standard suite at this property. But, if we are talking about securing an upgrade in advance...regrettably, no, since complimentary Platinum upgrades are subject to availability at check-in.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

I would say to be equipped with knowledge aforehand as to what is and is not a standard suite at this property.
Yes, thank you for having pointed that out upthread.
if we are talking about securing an upgrade in advance...regrettably, no, since complimentary Platinum upgrades are subject to availability at check-in.
No, we are not talking about that at all. I understand completely about the availability issue.

My question was directed a bit more towards actions to take/not take in the event that Lady Astor Suites ARE available and not being proferred as upgrades to Plats.
Thanks! Dave

very interesting thread, well ... i'll be staying at the St. Regis SIN this weekend 30/1 - 1/2, thanks to the MC promotion.

when redeeming the stay, I spoke directly with the staff at the property and asked about their upgrade policy for Plats. I was informed that Plats would be upgraded to the Lady Astor Suites, upon availability at check-in. But, I missed out asking how many of such suites were available at the property.

so, will find out for myself, if such an upgrade is truly adhered to.

cheers!

... But, I missed out asking how many of such suites were available at the property...

Ten total. Eight non-smoking, two smoking, from what I can tell.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

Does anyonw know what a standard upgrade at this property isd?is?

We stayed at this property Friday/Saturday 23/1-25/1 on the Mastercard free nights promo. As a plat received no upgrade. I checked the website and there were grande deluxe rooms and executive suites, however, they apologised and muttered something about no standard suites available. They offered free broadband internet or free pay for view tv as compensation (although they are not required to). As it was our wedding anniversary, they gave us some fudge cake and a bottle of Moet Vintage 2003.

We love the free bfast (which they give plats as no exec lounge) and the butler service for coffee and tea was excellent and fast

Well I booked executive deluxe room, when I checked on the site there were, grande deluxe rooms, lady astor suites and also executive deluxe suites. Of course they lie, they don't want to honour the SPG t & c, if they can get away with it. There is no way you can argue with them, or know exactly what their policy is. Why would they want to upgrade someone who has gained two free Mastercard nights after all, in thjeir view there is no revenue for them at all.

They said that they would upgrade me on a next visit. Of course that would also be subject to availability. What a joke. The best way is to turn up at the property with your laptop and book a suite (or better room) in front to fhtme, but hard if the time is after 4pm though. You might end up paying for two rooms!

:confused::confused: You say two different things.

I could be wrong, but I think we've had a discussion about online inventory. It may not be real time accurate.

Interesting, no suites appear for booking at all for last MC promotion day.

However, using a friend's SET code, I can see the Lady Astor Suite and Manhattan Suite available. No Executive Deluxe Suite though.

Hope the Plats have better chance this last weekend here.

I've seen reference to Plat's being provided free breakfast here. Is that still the case? Was it ever the case as a standard?

This hotel has had some changes since opening. Some have affected SPG benefits and upgrade policies.

Initially when they opened, they didn't offer breakfast as a Platinum Benefit, but now they do regardless of room type assigned. A poster above mentioned free internet as a new benefit, I cannot confirm or deny this, but it would be a welcome perk.

At one time, the upgrade for a platinum was a given at this hotel. Now you have to fight for it... and then be lucky to receive one. This isn't as posters will have you believe an occupancy issue. This is a conscious management decision, but a bad turning point for SPG Platinum members.

I had a long, a very, very long check-in in January, where it was unfolded to me, albeit peice by peice, that they allocated some of the suites, and that upgrades will not be the standard, that most members will not get a suite, available or not. It appears that someone has decided to go after revenue instead. When I checked-in, even though a suite was available, I was denied the upgrade. I ended up in the suite (how I did, still amazes me) but it was no easy task. It appears a smoking room may be an easier upgrade, as that option was offered much quicker than any other.

As another member posted, the standard rooms they have are great. It isn't the fact that a non-upgrade results in a poor stay. It's that this hotel made a diametric change in policy. From almost absolute upgrades, to the new non-upgrading standard, they have surprised and dissapointed some of their biggest fans.

Other misc. notes...

They seem to have a high turnover of staff. Many of the Opening Management Team and opening (regular) staff have changed. The rumor in Singapore shortly after they opened was that occupancy was so low that people were affraid to apply for jobs here, 'They have more staff than guests. No one's sure they'll even make it'. The occupancy has increased as the prices have come to a more reasonable level, but I think this hotel still has a bit of a challenge to fill itself up.

The second in command at this hotel, Susan Richardson, brought a magic with her (originally from St Regis, San Francisco, IIRC). She seemed to always be around, leading, and actively interacting with the guest. I've been in the business a long time, and was amazed at how she inspired and cultivated great service from her team. It appears that this is the biggest loss to the hotel, as Ms. Richardson has left for a position at Raffles Hotel. It's my opinion after my stay last month, that some of the magic that made this hotel so special, left with her.

Although I hear many positive comments on the breakfast, I was dissapointed by every aspect of it. The restaurant is lovely, but the service is abizmal. (This theme echos through Singapore, but shouldn't be that hard to get a harness on.) The food selection is so-so, and the food quality good, but compared to the excellence shown elsewhere in this hotel, the restaurant missed by just a bit in my opinion. I know food costs are a concern, but if you mix that with the poorly trained (or poorly disciplined) staff, it falls short of the St Regis expectation.

I'm planning a 3 night stay in Singapore early May, 1 paid, 2 award. I have stayed at the St Regis before but not the Sheraton. Originally I was going to stay at the Sheraton because of the new lounge, but now the St Regis is a category 5 I'm undecided.

Any Plats stayed there recently? I'm not asking about upgrades but rather what else to expect. Did you get free breakfast or the wine tasting, internet, anything else, particularly if no upgrade was available?

I know the rooms will be superior to the Sheraton, but I'm not sure the extra dollars (Aussie exchange rate:eek:) and points, is worth giving up lounge access if I end up with a standard room and nothing else.

I'd be interested to know the recent Plat stay experience as well. I am thinking of booking an award (12K SPG points) at this hotel (another consideration is Conrad at 35K HH points).

My stay will fall on my Birthday ;) (as well as my SQ F flight from SYD-SIN). Being a Plat + staying on my B-day, I hope that combination may land me an upgrade (as people seem to report that Plats have not been receiving upgrades at this hotel).

Burn 12K SPG or 35K HH?

If you're checking in on a Thursday, you can get as low as S$690 for 3 nights using the Z3H code. Including taxes, it works out to S$271/night (i.e. $175) for the Executive Deluxe.

Finally including the points:
1) Starpoints = 900 points ($1=2starpoints)
2) NAN Promo = 1,500 x 3 = 4,500 points
2) Busy Customer Service = 500 points

With 1 Starpoint = $0.035, your room cost comes down to S$165/night. ;)

Thanks for the info larrylim and welcome to Flyertalk.
I want to use points for this trip, in fact I'm only paying for a night here and there to keep my Plat requalification on target. The reason is the aussie dollar. Last year it was worth around 98 cents US but is now around 64 cents and who knows where it will go from here. It has also lost ground with the Singapore and Hong Kong dollar.

I tend to hoard points and so it seems a good time to burn some when overseas. I agree the Z3H are terrific rates for the St Regis, it is shame our dollar has nosedived.

Thanks for the welcome!

After typing out my reply, I realized that it's actually quite a good deal so I booked myself 3 nights for next week. FYI, the price increased slightly to S$750 before taxes.

The Aussie looks quite stable now. I took the opportunity to convert some of my RMs to AUDs (dropped from A$1=RM3.20 to A$1=RM2.30) for my kid's future university expenses. He's 9 months old btw. ;)

As a platinum, you should expect a nice room, free breakfast, welcome ammenity, and late checkout if required.

It is a great hotel. If you're burning points check if cash and points are available too.

Just a quick note to say thanks for the Z3H hint. Tried it for my dates later this month, but no joy, so tried Z3R instead and it worked a treat. The nightly rate went up slightly, but saved a good chunk of change overall, so thanks for the tip. ^

Rates here are falling like bungee jumpers in Cairns. just had a peep and the best rates are now at SGD 345++ (approx. USD 230++).

at first glance i'm happy, but on second though i'm getting worried... the prices hv come off from SGD 600 to almost half that. i hope the hotel can weather this financial storm...:(

I've had 2 stays in this hotel in the last week. I am a platinum and have previously stayed at the hotel when it first opened.

My first stay this week was on Tuesday night using the 50% off rate. I was not upgraded to a suite but did get invited to the wine tasting and had breakfast included. Internet was not included and costs $32SGD for 24 hours.

My second stay was on Saturday night at the best rate advertised and ws upgraded to a Suite (1110) and received the invite to the wine tasting and free breakfast. I don't know if internet was included as I didn't bring my laptop to find out.

I had a few drinks in the Astor bar which closes at 2am (very good for one last drink before bed) and the service provided by Thamo was fantastic. He went out of his way to welcome me back the 2nd stay and remembered my name even though the only time he saw it was when I signed for the bill.

Have stayed there 4-5 times in last 6 months. As plat; always been upgraded. however, internet is not included u have to pay for it. Breakfast is included but sometimes they forget to mention it:(

My first stay this week was on Tuesday night using the 50% off rate. I was not upgraded to a suite but did get invited to the wine tasting and had breakfast included. Internet was not included and costs $32SGD for 24 hours.

I assume this is the SPG50 rate? How much was the final rate, if you don't mind me asking?

My 5th stay here today. I was upgraded the 1st time only (a few days after the soft opening) but the remaining 4 times they're been "slightly full blah blah blah".

I don't care about an upgrade (so I haven't argued for one on any occasion) but what I think I do care about very much is my intelligence being insulted by being given exactly the same excuse time after time. If they now rarely upgrade as a matter of policy, they should simply say so rather than lie.

I assume this is the SPG50 rate? How much was the final rate, if you don't mind me asking?

Yes this was the SPG50 and it was $400. The best rate for that night was advertised as $475

I had three stays in this property in 2009- got upgraded on all instances (to suites on two occasions). Breakfast included as Plat benefit. Was treated quite well by the staff. Would prefer this over Conrad or Sheraton any day- it will be a tossup between Raffles, MO, St Regis and Four Seasons.

Booked an executive deluxe room for next week, and my reservation has just shown grand deluxe room. I guess I probably won't get suite upgrade again.

I took a taxi from the Sheraton yesterday and got talking to the driver. He said that a lot of taxi drivers hate the St Regis because some of the porters are "crooked" (in his words) and demand money from the drivers. As such, a lot of drivers try to avoid picking up from the hotel.

I don't know whether it's related but the other evening, phaleesy and I took a taxi from the St Regis and the driver tried to take us on a somewhat circular route. Luckily, phaleesy is a local and "corrected" him twice when he tried to go in the wrong direction. It's the first time either of us had encountered such a driver in Singapore (either extremely ignorant (to give him the benefit of the doubt) or dishonest)!

Dear jhm,

Thank you for advising us on the comments you received from a taxi driver and bringing these to our attention. Please rest assured that those claims are unfounded as we practice a policy of full transparency at all levels in our organisation.

As a St Regis hotel we pride ourselves on the flawless and uncompromising service we deliver to our guest, including the experience they receive traveling to and from the hotel. The St. Regis Singapore maintains a close working relationship with the taxi management companies in Singapore and communicate regularly on service standards and guest feedback.

We sincerely apologise that you have encountered a less than professional experience when taking a taxi from our hotel and if you would be willing to share any more details on that event with me, I will follow it up with the relevant taxi management company. My e-mail address is oscar.postma@stregis.com.

Thank you again for bringing this to our attention.

Best regards and looking forward to welcoming you back to the St Regis Singapore in the not too distant future.

Oscar Postma
Executive Assistant Manager - Rooms

Just had a 3N stay using the Z3H code, where my average rate was S$250++ a night.

Check-in was done at one of the 3 reception desks. I didn't receive any upgrade as a Corporate Preferred, like I did at the Westin Langkawi and Sheraton Grande Sukhumvit (SGS). However, I was allowed early check-in at 12pm because I had a meeting and a late check-out at 3pm on Sunday. I'd notified the hotel in advance about this via SPG callcentre and also that I had a baby with me.

The reception officer brought us to our room and the butler, Maurice, was waiting for us there. He spent about 5 minutes explaining about the facilities and electronics in the room, and then gave me his "business card" - very professional.

While there have been others who've called the hotel's classical design as ugly, I personally liked it. I also think it's clever since you won't have to worry about looking dated like the Sheraton Towers.

The room is just about the best I've stayed in. Everything looked luxurious, from the curtains to the bedsheets, and choke-full of electronics. There are no individual light switches on the bedside panel - just press one of the preset buttons like "reading", "night" or "movie" and all the lights adjust automatically. You could also control the drapes by pressing the up/down buttons depending on whether you wanted a Day or Night setting.

Oddly, there are no aircon buttons on the bedside panel. So if you suddenly wake up cold at night, you'll have to walk to the door and adjusts manually. While on that note, I had a problem with the airconditioning which made the room stuffy at times.

The bathroom is very big with a sink on each side of the bathtub - one for each occupant. The wardrobe is also inside and next to the individual cubicles which contain the toilet and shower respectively. The shower has 3 nozzles at the top and 3 nozzles at the front, and pressure was strong. The toiletries are from Remede Spa and are topped-up everyday - you can buy them from S$51 a bottle at the Spa. :)

There are 2 LCD tvs in the room and the speakers are all Bose - you also get a 5-piece surround sound system in the main area. DVDs are complimentary and available from the butler. There was a crib and a pack of toiletries in the room for baby. A Rubbermaid high chair was also given to us upon request because my son likes to sit in one while having his meal.

Compared to the SGS, they were more detailed including arranging the baby toiletries on the bathroom shelf and even lining-up some toys along the bathtub so that your baby "feels" like a guest too. :)

Check this out - there are no coffee/tea bags or kettle in the room. You're expected to call the butler and order from a menu of TWG tea, coffee, hot chocolate, etc. The downside is service can be slow and nobody answers the butler line sometimes.

I didn't have time to use the spa (free for hotel guests) or swimming pool but I did have a look at both and they looked very nice, naturally.

However, I did try out Yan Ting and the prices for the dim sum were reasonable - starting from S$3 for two pieces. Set meals are more expensive and start from S$68/pax. However, service was again slow but food was above-average, though I've had better dim sum elsewhere.

The hotel is a 10 minute walk to Orchard and we didn't have problems getting taxi everytime. Do note that taxi fares are significantly more expensive during the peak hours in the mornings and eveningsv- 35% surcharge, ERP charges, etc. You may have to wait longer to catch a cab between 4-5pm because that's when taxi drivers change shifts.

Back to my airconditioning problem, I wrote a letter to the management about it but the service recovery by the reception manager on duty was not what one would expect from a hotel of this standard. Things were different with the GM, Mr. Yngvar Stray, though. He clearly understands the high expectations from a luxury brand and is dead serious about pleasing his guests.

In summary, there were no suprises and except for that small hiccup, the hotel met my expectations ...even exceeding them in many areas.

I'm writing from the Four Points Sheraton Kuching and will write about this hotel next.

I stayed at the St.Regis at the end of last year for 4 nights. Normally I stay at the MO in Singapore. It was the first time for me at this hotel and I must admit the decoration is nice and the rooms are huge. A bit over the top but hey everyone has their own taste. In my view the staff wasn't well trained and attentive. Especially the doormen (mentioned before) are not service oriented at all and have a "strange" attitude. Restaurant staff isn't active, one morning I had to wave like almost 5 minutes to get anyones attention (I don't like to shout:rolleyes:) and the restaurant wasn't even busy! After my stay I got an email requesting for feedback. I mentioned all my points and even left my address for any reply. Well, up till now, no one replied to me.
Next time it will be the MO again ....where they at least say hello with a smile and call your name (even on my first visit there!!)

I'm staying here for a few nights next week and the following week. The excellent Z3H code works out at S$250++/night which is the same price as a basic (crummy) room at the tired, old Sheraton.

I'm a bit concerned about the whole butler business. Mainly because, like many Brits, I struggle with the concept of tipping hotel staff when the room price includes a 10% service charge. I don't want to open a discussion on rights/wrongs of tipping but would be interested to know if the St Regis, Singapore has policies of 'no tipping' or if people just say 'no butler for me, thanks'. I'd far rather iron my own shirts (I'm pretty good at this!) and have tea outside of my room.

I'm a bit concerned about the whole butler business. Mainly because, like many Brits, I struggle with the concept of tipping hotel staff when the room price includes a 10% service charge. I don't want to open a discussion on rights/wrongs of tipping but would be interested to know if the St Regis, Singapore has policies of 'no tipping' or if people just say 'no butler for me, thanks'. I'd far rather iron my own shirts (I'm pretty good at this!) and have tea outside of my room.

I am an Aussie and stayed 4 nights last year. We did order tea a few times during our stay (very nice BTW) and it was delivered by different butlers. There was no "hovering" and I never felt there was any expectation of a tip. I think the butler service is part of the St Regis experience so I think it would be shame to say "no butler, thanks".

There is no iron/ironing board in the room so request them when you check-in.

I have stayed here a few times and not tipped.
It may be my perception but the service was still adequate but the warmth shown initially evaporated:eek:

Dear I Claudius,

Greetings.

I have written to the property regarding your enquiry on tipping policy.

"There is no tipping requirement hence policy is in full by the discretion of the individual guest."

You may also decide if you would like to make use of the services provided by the butlers.

Do not hesitate to write to me if you have any other enquiries.

apguest.forum@starwoodhotels.com

Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd

I've used the butler service several times for coffee/tea service and have never felt obligated to tip. Through my interactions with the different buttlers, I've noticed different levels of skill/experience, but always felt their service was genuine and extended happily. I can remember once when I offered a tip and it was graciously declined, & once when I offered a tip and it was graciously accepted. The key here is how they handled it, very well in both occasions. As I said above, I don't think a tip is required for the services advertised.

There was one butler who was definitely several notches above the rest, a young Japanese woman. I don't know if she is still at the hotel, but they were aware of how great she was with the guests. She'll go far in this business.

Shortly after the grand opening, I needed some help with some airline ticketing departing the next evening, but wasn't able to get the butlers and/or conscierge to help. I attributed this to the fact that the hotel was new. After a few hours on the phone (by the pool) trying to sort out fares and availability, they managed to get me a taxi to ChinaTown and to the Mall with dozens of agents. Hopefully they've sorted out things like this. Although none of these are big issues, knowing someone else is handling it would have freed up 4 or 5 hours of my day, a big plus for the type of guest that they cater too.

Thanks Thyetus,

But the response from the hotel is, of course, the standard phrase trotted out by most establishments and can be paraphrased as 'tipping is at your discretion'. I've never stayed at a hotel where tipping was compulsory, but I don't go the US that often :D

All the same, very kind of you to enquire on my behalf.

Thanks Thyetus,

But the response from the hotel is, of course, the standard phrase trotted out by most establishments and can be paraphrased as 'tipping is at your discretion'. I've never stayed at a hotel where tipping was compulsory, but I don't go the US that often :D

All the same, very kind of you to enquire on my behalf.

I Claudius: we ordered tea twice a day during our 3N stay there but did not tip, nor felt obligated to, on all occassions.

I've also thought that when a hotel charges a mandatory service charge that this covers things that would normally require a tip. Plus it seems to me that the culture in Singapore is not tip oriented. When I stayed at the Sheraton Singapore and the butler brought the old plat. amenity to the room I don't remember them ever even staying long enough to suggest that one could offer a tip :)

That said if I requested something out of the ordinary that was a lot of trouble I'd probably offer a tip - but not for tea, etc. that they don't allow me to do for myself.

I recently spent three nights there and over the course of my stay had three different butlers. All were above and beyond what I had expected. One day I noticed the battery in one of my watches had done dead and asked the butler where I could find a new one. He said he could take care of it, took my watch, had the battery replaced for me and returned the watch and my change within an hour. I also had several things pressed at no charge. Of course, I left tips but did so with great willingness for a job very well done.

Dear jhm,

Thank you for advising us on the comments you received...

As a St Regis hotel we pride ourselves on the flawless and uncompromising service we deliver to our guest, including the experience they receive traveling to and from the hotel...

...Thank you again for bringing this to our attention.

Best regards and looking forward to welcoming you back to the St Regis Singapore in the not too distant future.

Oscar Postma
Executive Assistant Manager - Rooms

Thank you, Mr. Postma for making your presence here on the thread known to the members. We are fortunate to have industry participants like the Official Lurkers and, of course, people like you. I hope I speak for all of us here in exterding our warmest welcome and encouraging your further participation, in whatever capacity you are able to provide.

regards,
stp

I'm currently staying at the St Regis and have only positive things to say about the property.

We are here for a 4 night stay on a mixture of award (one night) and 3 paid nights. We booked a standard Executive Deluxe and were upgraded to a Grande Deluxe room. We were arriving early yesterday morning (7am) after a flight from the UK, so requested access to a room early if possible which was far more important to us than an upgrade.

Hotel staff were expecting us at check-in and apologised for not being able to upgrade to more than the room that we had. As it happens, it is a very nice corner room on a high floor with some great views across the local area, so we were more than happy. Some breakfast items were waiting for us in our room on arrival too which was a nice touch. The staff are all extremely warm and friendly and deserve a special mention.

We also had chance to briefly catch-up with Oscar Postma earlier today to thank him for arranging the early check-in for us. He is a true gentleman and hopefully he will be around on FT from time to time in the future. ^

I have been fortunate to stay at some great SPG properties over the past few years, but this one has immediately become a favourite already.

I stayed here on the Thursday and Friday night, just gone. No suites available on check in so I was comped free internet access. Not sure if this is a genuine Plat benefit or if everyone gets this now. Anyway, it was a nice to have. I don't know if I got upgraded to the next best room - they said they'd given me a high floor room but no mention of Grand Deluxe or Lady Astor Room. I couldn't tell by looking at the fire escape plan on the door. Anyway, it was a very nice room. A good size but seemed smaller than the purported 50m+. Similar in size to the SGS standard rooms, I'd say. A good bed, good lighting system, fancy electric window blinds and a nice (but small) bath from which I could watch breakfast TV. Much, much better room than the Singapore Sheraton standard rooms and I got it for the same price. The butler came along and took away 3 shirts to be pressed. No loitering for tips and I was away from the room when the shirts were delivered. I didn't see any other butlers during my stay but I was out most of the time.

The wine tasting amenity for Plats (which I assume is free) only lasts from 5.30 to 6.30pm - so, it's a benefit aimed at the tourists rather than hard working business folk. This is an area where the Sheraton beats the St Regis. Their free drinks in the lounge last until 7.30, allowing me to quaff a swift glass of wine and munch some cheese when I get in from the office.

Breakfast (free for Plats) was nice but with a fairly small selection on offer. No omelette/pancake station but perhaps that's a bit infra dig. Or, perhaps low occupancy (though not in the suites, of course) means some things have been cut.

Back this Friday with the Mrs and will do the tourist thing - including that wine tasting...

Too large of a trend showing on the lack of suite upgrades for platinums for it to be happenstance (including me on my last stay, which was my first at the property).

I'll be back again later this month and will see...

Ok, here's my take on the suite situation at this property having stayed there last week. The property is very well populated by well to do (and non-SPG) types including a number of very regular stayers. We got talking to a few of them during our stay and these folks are paying a good chunk of change for suites as that is what they like to stay in.

Compared to other properties we have stayed in (and we have stayed in a number of Luxury Collection and St Regis hotels before) this one definitely had the most upscale clientelle and in decent numbers too, which I think may limit the suite availability to some degree.

Had we wanted to switch rooms after a night, we could have potentially had a suite, but the Grande Deluxe was perfectly good enough for us and larger than suites at many other properties anyway.

Now the above observations are just based upon what I could see from our 4 nights there, so others may well have a very different experience on their stays.

No suites available on check in so I was comped free internet access. Not sure if this is a genuine Plat benefit or if everyone gets this now.

As a Plat I paid for my internet access, so this was a genuine comp.



Breakfast (free for Plats) was nice but with a fairly small selection on offer. No omelette/pancake station but perhaps that's a bit infra dig. Or, perhaps low occupancy (though not in the suites, of course) means some things have been cut.



Not at all - these items as well as crepes, french toast and a few other items are cooked to order on request and you can order as many items as you like. Very comprehensive in fact. Give it a try on your tourist return!

Not at all - these items as well as crepes, french toast and a few other items are cooked to order on request and you can order as many items as you like.

i.e. everything as set out in the menu (including the a la carte section with local items like chicken curry and roti canai). Just order what you want and as a PLT, it's all free.

As well as the reason given by RAPC above in relation to the lack of suites, another reason could be the fact that not all of the hotel is open and therefore not all of the suites are available. We got off on the wrong floor once and found it in shutdown mode (presumably as a result of the current economic situation).

i.e. everything as set out in the menu (including the a la carte section with local items like chicken curry and roti canai).

Strange as it may sound, thats actually the highlight of my stay.

Dont think you can have prata in a more posh surrounding elsewhere :D

Strange as it may sound, thats actually the highlight of my stay.

Dont think you can have prata in a more posh surrounding elsewhere :D

Agreed! :D

And from memory, the other local brekkie items include the congee (I've never ordered this) and the fried noodles. I've ordered the noodles twice - the first time, they brought me a huge portion with all of the condiments in little dishes by the side and the other time, they told me to help myself from the buffet (where it's available). The French toast is good (fluffy and comes with cream/jam IIRC) and I've tried the eggs benedict too.

All free as a PLT so IMO a more useful perk than a suite (given that the normal rooms are quite spacious anyway).

Too large of a trend showing on the lack of suite upgrades for platinums for it to be happenstance ...

The suite upgrade isn't applied as per SPG benefit policies as previously documented.

How many suites are in the hotel? There must be dozens. If one of the standard ones is available, they should be allocated to SPG Plats. This isn't being applied consistently.

The property is very well populated by well to do (and non-SPG) types including a number of very regular stayers. We got talking to a few of them during our stay and these folks are paying a good chunk of change for suites ...

Agreed. Paid reservations will always trump an upgrade. There can be no doubt about it. I'd also assume that a paid suite (even non SPG member) would get a suite category upgrade upon availability. This in turn would free up the standard suite for either revenue or an upgraded booking.


Had we wanted to switch rooms after a night, we could have potentially had a suite, but the Grande Deluxe was perfectly good enough for us ...

Yes. Agree 100% again. The standard rooms are just fine. But once again, the concern on suites is relative to the published benefit, not the dissapointment with the regular room.

stp

In that case, you might find the Hilton Honors program more to your liking since breakfast is a benefit of that program (although just about nothing else). ;)

I didn't make the list of what benefits Starwood offers its Platinums, but I do expect the hotels to honor what is on that list.

Agreed! :D

And from memory, the other local brekkie items include the congee (I've never ordered this) and the fried noodles. I've ordered the noodles twice - the first time, they brought me a huge portion with all of the condiments in little dishes by the side and the other time, they told me to help myself from the buffet (where it's available). The French toast is good (fluffy and comes with cream/jam IIRC) and I've tried the eggs benedict too.

All free as a PLT so IMO a more useful perk than a suite (given that the normal rooms are quite spacious anyway).

The suite upgrade isn't applied as per SPG benefit policies as previously documented.

How many suites are in the hotel? There must be dozens. If one of the standard ones is available, they should be allocated to SPG Plats. This isn't being applied consistently.
...

No disrespect intended, but I don't think there is enough evidence to support this supposition. There are 10 standard suites at this property. And, if the hotel has closed some floors/sections due to the economy, there may be less than that available on a given day. Cobbled together with another poster's report of people actually paying for suites, then I think we should give them the benefit of the doubt until someone gives me enough actual evidence to prove otherwise.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

I found the St. Regis Singapore to be one the best hotels in SIN. ^

I have never had a service issue and the butler service is very professional.:) As Lurker mentioned, it only has 10 standard suites, hence upgrades can be hit or miss. Some of the 10 may be sold and there can easily be more than 10 Plats staying on a given night. They have a lot more Executive Suites but they are considered as Specialty Suites even though they are one bedroom suites. Curiously, I have never been upgraded to Lady Astor Room.

I don't know if it is a policy at this property, but I was offered comp internet when no suite was available for upgrade. OTOH, I was charge for internet access when upgraded to suite. IMHO, very reasonable trade off. In fact, on short business stays, it could be more preferable to receive comp internet than suite.:p

I think St Regis is well worth the roughly 50% premium over the Sheraton SIN.;)

Do bear in mind that this property can also opt not to participate in the SPG programme, or simply name all the standard suites as specialty suites (like what they did at the Sheraton Salzburg to the newly renovated Jr Suites), or even rebrand themselves (which may be complicated since the adjoining apartments have been sold as "St Regis Residences"). For a property of this stature in a major city at Cat 5, I am not complaining; suite or no suite.

... There are 10 standard suites at this property. And, if the hotel has closed some floors/sections due to the economy, there may be less than that available on a given day.

Thank you. We love facts. And I think that information and knowledge is just the tool to smash all this supposition and guessing.

Of course, no one expects every Plat to be able to receive a suite on every stay. I agree on availability, on closed floors, on paying customers, and on previous (or future) customers having assigned the remaining available suites.

Thank you for the numbers of Standard Suites. For curiosity's sake, how many suites does this hotel have altogether? Hope it's not too much to ask.

stp

...Thank you for the numbers of Standard Suites. For curiosity's sake, how many suites does this hotel have altogether? Hope it's not too much to ask.

stp

It's not too much to ask, unless you don't have that kind of information available. ;) I know how many standard suites there are because that is how many are attached to the Suite award for this property. Not sure how I would go about discovering how many there are in total.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

guest.forum@starwoodhotels.com

I found the St. Regis Singapore to be one the best hotels in SIN. ^

I have never had a service issue and the butler service is very professional.:) As Lurker mentioned, it only has 10 standard suites, hence upgrades can be hit or miss. Some of the 10 may be sold and there can easily be more than 10 Plats staying on a given night. They have a lot more Executive Suites but they are considered as Specialty Suites even though they are one bedroom suites. Curiously, I have never been upgraded to Lady Astor Room.

I think St Regis is well worth the roughly 50% premium over the Sheraton SIN.;)
+1
I have stayed at the St Regis 5x including a few weeks after it opened, I have had great experiences everytime.
My last stay was Jan 30th and the manager apologized for not having an upgrade available to a suite.
I also got free breakfast, but I think that is a platinum amenity they offer.

31 executive deluxe suites according to these sites:

http://www.hotelmanagement-network.com/projects/stregishotel/
http://www.asiarooms.com/singapore/singapore/st._regis-hotel-room.html

I was one of the first guests to stay there and mentioned on my comment card about the inadequate, overpriced breakfast that I received. We had a subsequent email exchange and now the breakfast buffet (a fairly good one at that) is apparently a Platinum perk. Also, I have had 100% upgrade experience there, including twice this year.

Few questions please... Do they upgrade Gold members to next room category (not necessarily to a suite)? Do they still offer the wine tasting daily? From what time to what time?



I was one of the first guests to stay there and mentioned on my comment card about the inadequate, overpriced breakfast that I received. We had a subsequent email exchange and now the breakfast buffet (a fairly good one at that) is apparently a Platinum perk. Also, I have had 100% upgrade experience there, including twice this year.

I have an upcoming stay in St. Regis on 1st of May, and tried to sent an email to check with Plat. benefits and arequest some special arrangements.

The first reply from reservation officer as follow:

Please be informed that as a SPG Platinum member, you are entitled for a 4pm late check out and an upgrade to the next available category of room will be accorded if occupancy permits.

Every guest staying in the St Regis will receives amenities that include:
* 24 hour St Regis Butler Service
* Evening glass of wine at Decanter Wine Bar from 5.30pm-6.30pm
* Pressings available via Butler Service upon arrival
* Unlimited coffee/tea served by Personal Butler
* Welcome amenity with bottled mineral water
* A selection of newspaper delivered daily
* 24 hour access to Fitness Centre – exclusive to Hotel guests

Your current reservation has been reserved under the Executive Deluxe Room (smoking room/king bed). Please be informed that the internet charges are at SGD 16+ per hour and SGD 32+ per day.

Not mentioned about the breakfast free and upgrade.

Another reply from the executive assistant manager, Mr. Oscar Postma.

He confirmed complimentary breakfast (for 2 people) as a SPG Platinum member and upgrade to a Lady Astor Suite. I checked the spg.com and now my reservation details indicated "Luxurious And Spacious, Full Brkfst For 2, Lady Astor Suite, 24 Hr Comp Butler Service, Special Offer" as well. ^^^

I have upgraded you to a smoking Suite at this moment, which should, fingers crossed, not change. The only possibility would be if we sell all of our suites at suite rates, which is very unlikely.

The welcome amenity choices are:
1. jazz music CD;
2. 500 SPG Points;
3. US$5 credit;
4. 2 Chili Padi Mary (the local version of the Bloody Mary).

Both wired and wireless internet available throughout the hotel at a cost of SG$32 per 24 hours.

I'm impressed with his arrangements and apperciated ^^^ a very helpful and truly treated Plat. member very well in each way.

I reserved three hotels during my stays including Grand Hyatt as a Diamond, St. Regis as a Plat. and no status in Raffles based on complimentary award, I have to say St. Regis is an outstanding property. :-:

I have to say St. Regis is an outstanding property. :-:

Yes Matt it is a very impressive property and I have enjoyed a 100% suite upgrade that has included Metropolitan Suites.
However,whilst it has great marble,glass,water etc. the Hotel itself lacks passion and atmosphere and I suggested to management that they perhaps visit the W-Lakeshore on a Friday night at 9:30 PM to check out what I was saying.
That is my only negative from a number of enjoyable stays.

However,whilst it has great marble,glass,water etc. the Hotel itself lacks passion and atmosphere and I suggested to management that they perhaps visit the W-Lakeshore on a Friday night at 9:30 PM to check out what I was saying.


However that property is a W and has different brand values and delivery to that of a St Regis. During our stay at the St Regis, we found it to be spot on in terms of atmosphere for a St Regis. Had I been staying at the W Lakeshore, I would expect a very different experience IMO.

I think the reason why this thread is so long is because it is part of the SPG program. And because of the perks this hotel offers is widely "advertised" on FT, it is probably getting more bookings than usual.

Btw, are the lifts activated by keycard, or can any tom, dick and harry go up to the guest room floors?

Do bear in mind that this property can also opt not to participate in the SPG programme, or simply name all the standard suites as specialty suites (like what they did at the Sheraton Salzburg to the newly renovated Jr Suites), or even rebrand themselves (which may be complicated since the adjoining apartments have been sold as "St Regis Residences"). For a property of this stature in a major city at Cat 5, I am not complaining; suite or no suite.

However that property is a W and has different brand values and delivery to that of a St Regis. During our stay at the St Regis, we found it to be spot on in terms of atmosphere for a St Regis. Had I been staying at the W Lakeshore, I would expect a very different experience IMO.

Yes both are very different products.I merely used the analogy because whilst the Hotel is spectacular it does lack some atmosphere and some guests have commented that it felt "a little sterile".
I also comment that this may be exactly what some St Regis guests are looking for..they would probably call it serenity.

Btw, are the lifts activated by keycard, or can any tom, dick and harry go up to the guest room floors?

You need your keycard to give you access to your guest floor only.

I absolutely LOVED this hotel. I stayed for 3 nights and it was AMAZING :-::-::-:!!!

The pool is outstanding, the breakfast buffet was fabulous, the staff attentive, friendly and very accommodating. The suite was HUGE with everything you could want and MORE. I loved all the toiletries and the bathroom was huge. The Butlers were wonderful. The free wine tasting was fun. I seriously cant fault this hotel in any way ^!

They allowed me to briefly use the business centre for flight check in at no charge. So I didnt see the need to pay for internet access while I was there.

I cant wait to go back, it is truly my favourite SPG hotel. IMHO nothing I have stayed in even comes close.

i have a trip coming up to singapore next month....i'm there quite often & i've always stayed at the hilton, singapore....this time i will be staying at a starwood hotel but the only 2 choices there are the sheraton towers or the st. regis....currently i'm booked at the st. regis but am wondering if its worth spending $400-500 extra over the 3 days by staying at the st. regis....any advice from people who have stayed there would be much appreciated....how are the rooms, how good is the location, how do they treat platinum status guests, do they offer upgrades, is it better than the sheraton towers????

Saad,

The Master Thread for the Hotel is here

http://www.flyertalk.com/forum/starwood-preferred-guest/784925-singapore-st-regis-master-thread.html

You can find it directly in the SPG Forum FAQ sticky above

i have a trip coming up to singapore next month....i'm there quite often & i've always stayed at the hilton, singapore....this time i will be staying at a starwood hotel but the only 2 choices there are the sheraton towers or the st. regis....currently i'm booked at the st. regis but am wondering if its worth spending $400-500 extra over the 3 days by staying there....any advice from people who have stayed there would be much appreciated....how are the rooms, how good is the location, how do they treat platinum status guests, do they offer upgrades, is it better value for money than the sheraton towers????

any advice from people who have stayed there would be much appreciated....how are the rooms, how good is the location, how do they treat platinum status guests, do they offer upgrades

Have a read of some of of the 242 posts above yours. :)

Have a read of some of of the 242 posts above yours. :)

sorry buddy, didn't have the time to go through all the posts....i'm just looking for a comparison between the st. regis & sheraton towers & whether its worth spending $400-500 extra over the course of 3 days to stay at the st. regis....

sorry buddy, didn't have the time to go through all the posts....i'm just looking for a comparison between the st. regis & sheraton towers & whether its worth spending $400-500 extra over the course of 3 days to stay at the st. regis....

You might get more/better advice by using your time to skim what's already been posted (e.g. the posts on this/previous page about upgrades) rather than hoping others use their time to post again what's already been posted.

In short, IMO (having stayed at the StR about half a dozen times and once at the Sheraton Towers) apart from much better access to the MRT, the StR is better than the Sheraton Towers in every respect. Whether it's better value for money depends I think on how much $400-500 is worth to you.

Hilton & St Regis Singapore are completely a different kettle of fish .. spend the extra money ... you will love it. Hopefully, the butler will serve the Earl Gray Tea chocolates .. yumm!

You will enjoy St regis better than Hilton or Sheraton