Hilton HHonors - Survey after talking with Diamond Desk

After entering my HH#, the message says “please remain on-line after your call to complete a short customer satisfaction survey.”

I’ve had these at random over the past several years, but this was my third time in two week, all on different questions!

Yesterday’s call did not go well, and the customer rep was obviously aware of my dissatisfaction. So after the call, the usual process is that she hangs up (or re-connects me), and I go to the survey. But in this case, she simply said “bye,” and did not hang up! I could hear background conversations. So, she was clearly waiting for me to hang up, which I eventually did, and then I was disconnected – no chance to participate in the survey.

This is the second time this has happened to me. Guess the agents figured out a work-around so that they won’t get a bad review on their record. Didn’t comment on this last year, but don’t want this to pass unmentioned again. Curious.

Happened to me the other day as well....

I stayed on for 20 minutes (hitting the mute on my phone) but so did he.

He Won - I lost - I had another call I had to take!

Next time.

I think this has happened to me too. <Grr>

This is a good thing - to report to Hilton. We are not likely to be forthcoming when an agent who has all our personal information and bookings at their fingertips is eavesdropping. :mad:

Just tell them to drop to call so that you can do the survey and rate them accordingly. If they refuse just ask the to transfer the call to a supervisor. :D

Just tell them to drop to call so that you can do the survey and rate them accordingly. If they refuse just ask the to transfer the call to a supervisor. :D

Yep, this is the problem. They simply let their phone "hang loose," and don't respond anymore while (persumibly) they go about some other business.