Starwood Preferred Guest - Asking too Much South of the Border?

I had a recent stay at a property South of the Boarder.

The overall impression was pretty good until checkout. One of my rooms was upgraded to a suite. Seemed very by the rules.

My stay in Mexico was short. We flew down for a round of golf, but that's another story.

I had my first meal in Mexico at well respected restaurant and it was great. Then breakfast on property followed by lunch included at the golf course which is probably techincally off property.

The last dinner was at their signature restaurant on site. After feeling fine my entire stay I had an accute gastro intestional reaction. Litterally checking out while seated on my Costco Kirkland rollaboard. I asked them to take the previous nights meal off the bill. The clerk couldn't do it so she immediately got a manager. Well the manager couldnt do it until I saw the doctor.

All I wanted was a couple chunk of meat, half a chicken, a few shrimp, fish soup,organic greens and a few Corona's. Pretty low cost at a hotel restraurant I'd imagine. $100 Retail.

I was running late but I was ushered to the Doc's room a questionaire, cursory exam, was told that these things need time for incubation and it couldn't possibily be the hotels dinner. Gave me a jab for anti nausea.

On the way back to checkout the manager said she contacted the kitchen and there had bee no other reports. However, why wouldn't she know that? I told her I'd contact SPG he and went directly to the airport and crawled onto a plane. I was up front so that was nice.

Essentially the property did little or nothing for me. Should they have paid for my dinner? I'd like to deal directly with SPG on this I'd be happy with credit back for one my my award nights. Again very low cost to SPG and a perfect opportunity to build loyalty.

I'm just bummed I missed breakfast in Mexico because I stayed at that property that day.

What should I do?

Hate to sound cranky but it was Mexico. Intestinal problems after eating there are not uncommon. It is kind of buyer beware when eating in any restaurant. Hubby got staph food poisoning at the Aladdin buffet last year and was sick for a week. My son got e coli at a fast food restaurant and almost died. Unfortunately unless you have some of the food to test you are never able to prove where you got sick from. :)

What property is this? And Serious, what do you want this property to do for you after the fact??

I am not sure what you can do... the Doctor is correct... it sometimes takes awhile for food poisoning to hit... it could have been the "well respected" restaurant or any other restaurant... or something else that caused it.

Not sure what you expect the property to do.

Sorry for you discomfort and illness, but how can you be sure it was even the food? did you drink any tap water? ice cubes from tap water? brush your teeth with tap water? From my experiences it's more the "visitors" in the water than the food.

Essentially the property did little or nothing for me. Should they have paid for my dinner? I'd like to deal directly with SPG on this I'd be happy with credit back for one my my award nights. Again very low cost to SPG and a perfect opportunity to build loyalty.


If you had serious food poisoning, you wouldn't have been on that plane. It could have been anything. Or a combination of things. If you had serious food poisoning, you wouldn't be worried about "credit back" for a night, or whether the remedy is low cost to SPG and an opportunity to build loyalty. After all, why do you want to be loyal to some place that nearly poisoned you to death? If you had serious food poisoning, you'd be happy to be alive, home, in your own bed.

I've had my share of "something wasn't right" with food, and probably most of it happened in the USA. If it passes after a certain reasonable amount of time, and then I'm feeling better, I just know to probably avoid place X.

While I'm sorry for your cramporrhea, and I'm sure it wasn't pleasant, it could have been from ice, from the washing of vegetables, from brushing teeth, or it could have been from one or more of your meals. It could have been aggravated by overindulgence in your favorite spirits.

Not sure how much the OP has travelled to Mexico, but as someone who's enamored with Mexico, I can tell you that I take tremendous precautions while I'm there (including preventive bacterial pills) and yet still get nabbed with stomach issues about 1 out of every 3 visits. Sometimes so bad that I'm down for most of a full day.

I've learned through research and discussion that the issue is almost always not an issue of cleanliness (at least not in the places I'm eating) or bad food prep, but rather simple differences in everyday bacteria that exist in their municipal water supplies that we aren't used to. Some can take it, some can't. It's so often as simple as that.

Despite my best efforts and my choosiness in where (and what) I eat in Mexico, I still get hit with a very uncomfortable "digestive day" at least once per year. I used to blame the restaurant or think I had bad food, but not so much anymore.

duplicate

I had a recent stay at a property South of the Boarder.


Well, there's your problem right there! Always stay to the North of That Guy! :D

If you had serious food poisoning, you wouldn't have been on that plane. It could have been anything. Or a combination of things. If you had serious food poisoning, you wouldn't be worried about "credit back" for a night, or whether the remedy is low cost to SPG and an opportunity to build loyalty. After all, why do you want to be loyal to some place that nearly poisoned you to death? If you had serious food poisoning, you'd be happy to be alive, home, in your own bed.

I've had my share of "something wasn't right" with food, and probably most of it happened in the USA. If it passes after a certain reasonable amount of time, and then I'm feeling better, I just know to probably avoid place X.

While I'm sorry for your cramporrhea, and I'm sure it wasn't pleasant, it could have been from ice, from the washing of vegetables, from brushing teeth, or it could have been from one or more of your meals. It could have been aggravated by overindulgence in your favorite spirits.

Thanks for your insightful comments.

Hate to sound cranky but it was Mexico. Intestinal problems after eating there are not uncommon. It is kind of buyer beware when eating in any restaurant. Hubby got staph food poisoning at the Aladdin buffet last year and was sick for a week. My son got e coli at a fast food restaurant and almost died. Unfortunately unless you have some of the food to test you are never able to prove where you got sick from. :)

Great first post macutch88. Welcome to to Flyertalk!

are you going to tell us what property this was?