LH call centers insist on repricing of C-Class tickets after rebooking...
When it happened the first time to me I understood it as a mistake. However, there is method in it: When rebooking unused cupons of a full fare domestic C Class ticket within the validity of the ticket (one year) they now insist on charging the higher YQ surcharge and make a pain out of recalculating it and charge an extra 4 Euro.
Any reference to the fare rules ("rebooking free of charge") were in vain, the agents had clear instructions. I have filed an angry complaint - it is not only the 4 Euro, but this procedure took 15 minutes...
Rambuster
Nov 21, 07, 8:29 am
sounds strange indeed to me.
I was recently on a full fare DUS-MUC-NUE-FRA-DUS C ticket and the fare rules on LH.com stated that the ticket was non-refundable and not rebookable.
I put this down to an LH.com IT bug at the time.
whiskey_sk
Nov 21, 07, 9:13 am
sounds strange indeed to me.
I was recently on a full fare DUS-MUC-NUE-FRA-DUS C ticket and the fare rules on LH.com stated that the ticket was non-refundable and not rebookable.
I put this down to an LH.com IT bug at the time.
I've noticed this too. It was for LX flights, says C fare, but nonrefundable/nonrebookable except for unused fees/taxes. Same flights on swiss.com however say they're rebookable/refundable. Interesting...
szg
Nov 21, 07, 9:31 am
I call it fraud....
LH call centers insist on repricing of C-Class tickets after rebooking...
...
I donīt understand, why they will do this. It is only a rebooking and not a reissue from a ticket. I think, this makes the difference !!
SmilingBoy
Nov 21, 07, 9:32 am
sounds strange indeed to me.
I was recently on a full fare DUS-MUC-NUE-FRA-DUS C ticket and the fare rules on LH.com stated that the ticket was non-refundable and not rebookable.
I put this down to an LH.com IT bug at the time.
I've noticed this too. It was for LX flights, says C fare, but nonrefundable/nonrebookable except for unused fees/taxes. Same flights on swiss.com however say they're rebookable/refundable. Interesting...I saw that - and know the reason. After using "Search by schedule for travel dates and times", there will be a tick mark under the flight options stating "Click for flexible conditions". If you do not check this, the far rules will say "The fare that you have selected is non refundable (except the unused taxes and fees) and can not or only with restrictions be rebooked/cancelled." even on a completely flexible fare.
SmilingBoy
Nov 21, 07, 9:34 am
I call it fraud....I don't care if it is fraud or not. If I have fully flex C ticket, I want to be able to go to the check-in counter and get on any flight that is not sold out. If they make me go to the ticket counter, what is the incentive for buying fully flexible tickets?
So, if this happened to me, it would lower my incentive to get fully flexible tickets in the future.
Flying Lawyer
Nov 21, 07, 9:55 am
I don't care if it is fraud or not. If I have fully flex C ticket, I want to be able to go to the check-in counter and get on any flight that is not sold out. If they make me go to the ticket counter, what is the incentive for buying fully flexible tickets?
So, if this happened to me, it would lower my incentive to get fully flexible tickets in the future.
This is exactly what I told them. 15 Minutes for a rebooking (plus 4 Euro) is too much of my time
oliver2002
Nov 21, 07, 12:39 pm
This is exactly what I told them. 15 Minutes for a rebooking (plus 4 Euro) is too much of my time
Use the QKCI kiosk, that thing can rebook you onto a later/earlier flight within a 24h window. Done it on rebookable C and YFLEX tickets.
ulev
Nov 24, 07, 11:51 am
I call it fraud....
LH call centers insist on repricing of C-Class tickets after rebooking...
When it happened the first time to me I understood it as a mistake. However, there is method in it: When rebooking unused cupons of a full fare domestic C Class ticket within the validity of the ticket (one year) they now insist on charging the higher YQ surcharge and make a pain out of recalculating it and charge an extra 4 Euro.
Any reference to the fare rules ("rebooking free of charge") were in vain, the agents had clear instructions. I have filed an angry complaint - it is not only the 4 Euro, but this procedure took 15 minutes...
There is a standard IATA rule to this end which some LH agents love to invoke sometimes. They tried to pull it on me years ago when I intended to completely rebook RTWs which I bought as dummies just before a major price hike kicked in.
However, even the IATA rule they are referring to has been changed a couple of years back.:eek:
This will get you into an interesting discussion. Please keep us posted about the outcome. You are standing at the entrance of the LH jungle tour, a trip without return.:D Most likely Mr. Fersemann's KGB troops are involved. If you can, check for internal remarks in your booking. They are normally LH eyes only, but a TA can see there is something, without being able to read it.
Have you bought some strange fares lately or harassed the LH gods in some other ways? They seem to be watching you....
rcs85551
Nov 25, 07, 3:06 am
There is a standard IATA rule to this end which some LH agents love to invoke sometimes. They tried to pull it on me years ago when I intended to completely rebook RTWs which I bought as dummies just before a major price hike kicked in.
Years ago was different.
Actually, LH made changes to their so-called "FARE GUARANTEE" on 15MAY07, which went into effect 01JUN07.
Here is the current set of rules:
GGAIRLHPT2INFO EN 15NOV07 0612Z
APPLICATION OF TARIFF (PART ONE)
================================
CONTENTS
--------
FARES GUARANTEE......................................>MS 22
APPLICABILITY OF FARES...............................>MS 85
DIFFERENT CARRIERS IN FARE...........................>MS 91
FARES TYPES..........................................>MS 100
FARES ESTABLISHED AS A PERCENTAGE....................>MS 144
VALIDITIES AND COUNTING..............................>MS 162
MINIMUM STAY.........................................>MS 241
MAXIMUM STAY.........................................>MS 269
STOPOVERS......................................... ...>MS 283
TRANSFER.......................................... ...>MS 377
PUBLISHED FARES AND ADD-ON AMOUNTS...................>MS 413
MILEAGE SYSTEMS/ROUTINGS.............................>MS 429
LAST UPDATE: 28JUN07
FARES GUARANTEE (IATA RESO 049)
===============
(APPLICABLE FOR LH AS OF 1ST JUNE 2007)
TRANSPORTATION SHALL BE SUBJECT TO THE FARES AND CHARGES IN EFFECT ON THE
DATE OF TICKET ISSUANCE FOR TRAVEL ON THE SPECIFIC DATES AND JOURNEY SHOWN
ON THE TICKET.
- PROVIDED NO VOLUNTARY CHANGE IS MADE TO THE ORIGINATING (=OUTBOUND)
FLIGHT, NO INCREASE IN FARE EFFECTED THROUGH A CHANGE IN FARE LEVEL, A
CHANGE IN CONDITIONS GOVERNING THE FARE, OR CANCELLATION OF THE FARE
ITSELF, SHALL APPLY
- IN THE EVENT OF A VOLUNTARY CHANGE TO THE ORIGINATING (=OUTBOUND) FLIGHT
THE FARES AND CHARGES FOR THE PASSENGERS JOURNEY SHALL BE RECALCULATED
IN ACCORDANCE WITH THE FARES AND CHARGES FOR THE PASSENGERS JOURNEY
IN EFFECT ON THE DATE ON WHICH THE CHANGE IS MADE AND IS REFLECTED
ON THE TICKET.
EXAMPLE: A PASSENGER PRESENTS AN UNUSED TICKET FRA ROM FRA AND REQUESTS A
REBOOKING OR REISSUE BEFORE DEPARTURE:
1.THE CHANGE CONCERNS THE SECTOR FRA ROM: RECALCULATE THE FARE ON THE
DAY OF REBOOKING/REISSUE. ANY ADDITIONAL AMOUNT HAS TO BE
COLLECTED FROM THE PASSENGER. ANY RESIDUAL AMOUNT HAS TO BE REFUNDED TO
THE PASSENGER. FARE CONDITIONS HAVE TO BE OBSERVED.
2.THE CHANGE CONCERNS THE SECTOR ROM FRA: THE ORIGINAL FARE AS SHOWN ON
THE TICKET HAVE TO BE USED.
FARE CONDITIONS HAVE TO BE OBSERVED (INCL. ADVP CONDITIONS)
3.THE CHANGE CONCERNS BOTH SECTORS FRA ROM FRA: RECALCULATE THE FARE
ON THE DAY OF REBOOKING/REISSUE. ANY ADDITIONAL AMOUNT HAS
HAS TO BE COLLECTED FROM THE PASSENGER. ANY RESIDUAL AMOUNT HAS TO BE
REFUNDED TO THE PASSENGER. FARE CONDITIONS HAVE TO BE OBSERVED.
4.IN CASE OF ROUTING CHANGED, APPLICABLE FARE FOR THE NEW ROUTING WILL
APPLY.
1ST COUPON UNCHANGED: HISTROCAL FARES TO BE USED
1ST AND OTHER COUPONS CHANGED: CURRENT FARES TO BE USED
5. IN CASE NEW TAXES AND YQ-CHARGES HAVE TO BE CALCULATED, ALWAYS USE TAXES
CHARGES APPLICABLE AT TIME OF REBOOKING/RE-ISSUE.
CHANGES IN FARES:COLOMBIA,GAMBIA,GHANA,SIERRA LEONE,ZAMBIA (IATA RESO 049A)
NOTWITHSTANDING RESOLUTION 049X, FOR TICKETS PAID FOR IN THE NATIONAL
CURRENCY OF ANY OF THE ABOVE MENTIONED COUNTRIES, THE FOLLOWING CONDITIONS
MUST APPLY:
1) THE FARES AND CHARGES IN EFFECT ON THE DATE OF ORIGINAL ISSUE OF TICKETS
MCOS, PTAS AND ANY OTHER PASSENGER TRAFFIC DOCUMENTS ARE VALID FOR TRAVEL
IF
A) COMMENCEMENT OF INTERNATIONAL TRAVEL TAKES PLACE WITHIN A PERIOD OF ONE
MONTH
B) THERE IS NO VOLUNTARY CHANGE IN THE TRAFFIC DOCUMENT WHICH RESULTS IN
A DIFFERENT FARES IN USD
2) ONCE THE ONE MONTH PERIOD HAS EXPIRED AND TRAVEL NOT COMMENCED, SUCH
TRAFFIC DOCUMENTS MUST BE REISSUED AND TRANSPORTATION SHALL BE SUBJECT TO
THE FARES, CHARGES AND RELATED CONDITIONS APPLICABLE ON THE DATE ON WHICH
SUCH TRAFFIC DOCUMENT ARE REISSUED
3) AS USED IN 1) AND 2), FARES AND CHARGES IN EFFECT ON THE DATE ON WHICH
SUCH TRAFFIF DOCUMNETS ARE ISSUED/REISSUED, MUST BE BASED ON THE RATE OF
EXCHANGE IN EFFECT ON THE DATE ON WHICH SUCH TRAFFIC DOCUMENTS ARE ISSUED/
REISSUED.
APPLICABILITY OF FARES (IATA RESO 017)
=======================================
THE FARE PAID IS ONLY APPLICABLE WHEN INTERNATIONAL TRAVEL ACTUALLY STARTS
IN THE COUNTRY OF THE POINT OF ORIGIN SHOWN ON THE TICKET.
DIFFERENT CARRIERS IN A FARE
============================
IF,IN THE PARTICULAR ROUTING, TRAVEL IS NOT LIMITED TO ONE OR MORE
SPECIFIED CARRIER(S), TRANSPORTATION MAY BE ON THE SERVICE OF ANY PARTI-
CIPATING AND CONNECTING CARRIER. THE PUBLICATION OF A ROUTING DOES NOT
IMPLY THE EXISTENCE OF A SERVICE OR THAT TRAFFIC RIGHTS ARE GRANTED.
THEREFORE, THE SCHEDULES OF CARRIERS MUST ALWAYS BE CONSULTED WHEN MAKING
ROUTINGS.
FARES TYPES
===========
NORMAL FARES
------------
FULL FARES FOR A FIRST/BUSINESS/ECONOMY CLASS SERVICE AND RESTRICTED FARES
PUBLISHED AS NORMAL FARES (E.G. F2, C2, Y2 ECT.) CHILDREN AND INFANT FARES
WHICH ARE ESTABLISHED AS A PERCENTAGE OF A NORMAL FARE ARE ALSO CONSIDERED
TO BE NORMAL FARES.
SPECIAL FARES
-------------
ANY FARE OTHER THAN NORMAL FARE
CABOTAGE FARES
--------------
ARE FARES FOR TRANSPORTATION BETWEEN THE TERRITORIES OF THE SAME STATE
(E.G. PARIS TO REUNION) THESE FARES ARE NOT APPLICABLE FOR TRANSPORTATION
BY ALL CARRIERS:
BRITISH CABOTAGE
JOURNEYS BETWEEN THE FOLLOWING TERRITORIES ARE BRITISH CABOTAGE AND TRAFFIC
IS RESTRICTED TO BRITISH AIRLINES WHICH HAVE AUTHORITY TO ISSUE TICKETS
ON FOREIGN AIRLINES UNDER CERTAIN CIRCUMSTANCES.
BERMUDA, BRITISH VIRGIN ISLANDS, CAICOS ISLANDS, CAYMAN ISLANDS, GIBRALTAR,
MONTSERRAT,TURKS ISLANDS, UNITED KINGDOM
DUTCH CABOTAGE
BETWEEN AND WITHIN NETHERLANDS ANTILLES AND ARUBA
FRENCH CABOTAGE
BETWEEN AND WITHIN CONTINENTAL FRANCE, CORSICA, FRENCH GUIANA, GUADELOUPE
(INCL. ST BARTHELEMY, NORTHERN ST. MARTIN, LES SAINTS, LA DESIRADE,
MARIE-GALANTE-GRAND-BOURG), MARTINIQUE, MAYOTTE, REUNION, ST. PIERRE AND
MIQUELON, NEW CALEDONIA (INC. LOYALTY ISLANDS), FRENCH POLYNESIA (INC.
WALLIS AND FUTUNA).
USA CABOTAGE
JOURNEYS BETWEEN THE FOLLOWING TERRITORIES: AMERICAN SAMOA, BAKER ISLANDS
GUAM, HOWLAND ISLAND, JARVIS ISLAND, JOHNSON ATOLL, KINGMAN REEF, MIDWAY
ISLAND, NORTHERN MARIANA ISLAND, PUERTO RICO, SAIPAN, SWAINS ISLAND
PACIFIC TRUST TERRITORIES, PALMYRA ISLAND, PANAMA CANAL ZONE,
US VIRGIN ISLAND, WAKE ISLAND
FARES ESTABLISHED AS A PERCENTAGE
=================================
WHEN FARES ARE EXPRESSED AS A PERCENTAGE OF ANOTHER FARE AND DIFFERENT
PERCENTAGES APPLY ON A JOURNEY, FOLLOW THESE PROCEDURES:
- APPLY THE PERCENTAGE TO THE BASE FARE TO ESTABLISH A NOMINAL FARE LEVEL
- USE THE NOMINAL FARE LEVEL FOR APPLICATION OF ALL FARE CONSTRUCTION
RULES.
EXAMPLE:
JOURNEY A-B-C-D
CHILDREN'S FARE: A-C 50% OF THE ADULT FARE
A-D 50% OF THE ADULT FARE
B-C 67% OF THE ADULT FARE
B-D 67% OF THE ADULT FARE
CALCULATE AMOUNTS RESULTING FROM THE APPLICATION OF THE ABOVE PERCENTAGE
USING THESE AMOUNTS, APPLY MINIMUM FARE CHECKS (HIP, CTM...)
VALIDITIES AND COUNTING
=======================
VALIDITY OF TICKET
------------------
A TICKET IS VALID ONE YEAR AFTER ISSUANCE. IF THE TRAVEL STARTS LATER THAN
TICKET ISSUANCE, THE VALIDITY IS ONE YEAR FROM THE DATE OF THE FIRST FLIGHT
EXCEPTIONS:
- FOR TICKETS PAID FOR IN THE CURRENCIES OF COLOMBIA, GAMBIA, GHANA,
SIERRA LEONE, ZAMBIA TRAVEL MUST BE COMMENCED WITHIN ONE MONTH AFTER
THE DATE OF ISSUANCE.
- WITHIN JAPAN: INTERNATIONAL TICKETS ISSUED FOR WHOLLY DOMESTIC TRAVEL
IN JAPAN ON WHICH RESERVED STATUS IS SHOWN WILL BE VALID ONLY FOR THE
FLIGHT FOR WHICH THE RESERVATION IS MADE. OPEN DATED TICKETS ARE VALID
FOR 60 DAYS (VIA NH 90 DAYS) FROM DATE OF ISSUE.
- TICKETS ISSUED FOR ONLY SEASONABLE SERVICES WILL BE VALID FOR THIS USE
- TICKETS FOR DOMESTIC TRANSPORTATION MAY HAVE A SHORTER VALIDITY
- VIA SA: NORMAL FARE TICKETS ISSUED FOR WHOLLY DOMESTIC JOURNEYS WITHIN
SOUTH AFRICA AND SOUTHWEST AFRICA BY SA ARE VALID FOR SIX MONTHS.
ONCE THE VALIDITY IS FIXED, SUCH VALIDITY WILL BE BASIC FOR ANY REISSUE OR
REROUTING.
VALIDITY OF FARES
-----------------
NORMAL OW, RT OR CT FARES ARE VALID ONE YEAR. THE VALIDITY OF SPECIAL
FARES IS DESCRIBED IN THE RESPECTIVE RULES.
IF NORMAL AND SPECIAL FARES ARE COMBINED IN ONE TICKET, SUCH SHORTER PERIOD
OF VALIDITY SHALL APPLY ONLY WITH RESPECT TO SUCH SPECIAL FARE
TRANSPORTATION, UNLESS THE SHORTER ACCORDANCE WITH THE COMBINATION OF RULES
FOR THE SPECIAL FARE IN QUESTION.
COUNTING OF DAYS
----------------
DEPARTURE FOR EACH FLIGHT COUPON MUST BE SCHEDULED BEFORE MIDNIGHT, LOCAL
TIME, OF EXPIRY DATE ON SUCH FLIGHT COUPON. IN CASE OF MINIMUM STAY
REQUIREMENTS, THE DAY TO WHICH THE MINIMUM STAY IS RELATED SHALL NOT BE
COUNTED.
EXAMPLES:
- TRAVEL UNDER AN OPEN TICKET ISSUED 01OCT MUST BE COMMENCED NOT LATER THAN
MIDNIGHT OF 01OCT OF THE YEAR FOLLOWING.
- IF TRAVEL UNDER FLIGHT COUPON NO.1 WITH AN INTERNATIONAL FLIGHT COMMENCED
01OCT, THE LAST COUPON OF THE TICKET MUST BE USED FOR A FLIGHT SCHEDULED
TO DEPART NOT LATER THAN MIDNIGHT 01OCT OF THE YEAR FOLLOWING, PROVIDED A
A NORMAL FARE IS INVOLVED.
- FOR SPECIAL FARES THE SIMPLEST WAY TO DETERMINE MINIMUM AND MAXIMUM
STAY IS TO ADD THE NUMBER OF DAYS TO THE DATES FROM WHICH THEY MUST BE
COUNTED.
E.G. 14/45 DAYS EXCURION FARE
COMMENCEMENT OF JOURNEY 07JUN
MINIMUM STAY 14 DAYS RELATED TO ARRIVAL AT TURNAROUND POINT = 08JUN
MAXIMUM STAY: 45 DAYS
COUNTING OF MONTH(S)
--------------------
VALIDITY OF ONE MONTH MEANS A PERIOD AT TIME FROM A GIVEN DATE IN 1 MONTH
TO THE CORRESPONDING DATE IN A SUBSEQUENT MONTH, E.G.:
- 1-MONTH VALIDITY 01JAN-01FEB OR 30JAN-28FEB
- 2-MONTH VALIDITY 15JAN-15MAR
EXCEPTION
WHEN THE GIVEN DATE IS THE LAST DAY OF THE MONTH THE CORRESPONDING DATE WIL
ALSO BE THE LAST DAY OF THAT MONTH: 02-MONTH-VALIDITY: 28FEB-30APR
COUNTING OF YEAR
----------------
VALIDITY OF ONE YEAR MEANS A PERIOD OF TIME FROM A GIVEN DATE IN ONE YEAR
TO THE CORRESPONDING DATE IN A SUBSEQUENT YEAR, E.G. 01JAN99-01JAN00
MINIMUM STAY
============
- TRANSATLANTIC/TRANSPACIFIC: THE NUMBER OF DAYS, COUNTING FROM THE DAY
AFTER DEPARTURE ON THE OUTBOUND TRANSATLANTIC/TRANSPACIFIC SECTOR TO THE
EARLIEST DAY OF RETURN.
TRANSATLANTIC/TRANSPACIFIC TRAVEL MAY COMMENCE FROM THE LAST STOPOVER
POINT OUTSIDE THE COUNTRY OF ORIGIN (HERE INCLUDING THE POINT OF
TURNAROUND
- ALL OTHER TRAVEL: THE NUMBER OF DAYS COUNTING FROM THE DAY AFTER
DEPARTURE, ON THE FIRST OUTBOUND INTERNATIONAL SECTOR TO THE EARLIEST
DAY RETURN TRAVEL MAY COMMENCE FROM THE LAST STOPOVERPOINT OUTSIDE
THE COUNTRY OF ORIGIN (HERE INCLUDING THE POINT OF TURNAROUND)
EXCEPTION: BETWEEN EUROPE AND CYPRUS/ISRAEL
- SUNDAY RETURN RULE: RETURN TRAVEL FROM THE LAST STOPOVER POINT
OUTSIDE THE COUNTRY OF ORIGIN MUST NOT COMMENCE BEFORE 0001 HOURS ON THE
SUNDAY FOLLOWING THE DAY OF DEPARTURE.
- WHEN FARE RULE QUOTES A MINIMUM NUMBER OF DAYS TO BE SPENT IN A SPCIFIC
AREA, COUNTRY OR CITY, SUCH DURATION IS COUNTED FROM THE DAY AFTER
THE DAY OF ARRIVAL TO THE EARLIEST DAY RETURN TRAVEL MAY COMMENCE.
- TRANSATLANTIC/TRANSPACIFIC TO/FROM USA/CANADA
LUFTHANSA:
TO/FROM CANADA: RETURN TRAVEL FROM THE LAST POINT OF STOPOVER MAY NOT
COMMENCE PRIOR TO THE MINIMUM STAY PERIOD STATED IN THE RULE, AFTER THE
DATE OF DEPARTURE.
TO/FROM USA: RETURN TRAVEL FROM THE LAST POINT OF STOPOVER MAY NOT
COMMENCE PRIOR TO THE MINIMUM STAY PERIOD STATED IN THE RULE, AFTER
DEPARTURE OF THE OUTBOUND TRANSATLANTIC SECTOR.
MAXIMUM STAY
============
- THE NUMBER OF DAYS COUNTING FROM THE DAY AFTER DEPARTURE, TO THE LAST
DAY RETURN TRAVEL MAY COMMENCE FROM THE LAST STOPOVER POINT.
- TRANSATLANTIC/TRANSPACIFIC TO/FROM USA/CANADA
LUFTHANSA
TO/FROM CANADA: RETURN TRAVEL ON THE LAST CONTINIUOUS SECTOR MUST
COMMENCE BY MIDNIGHT OF THE LAST DAY OF THE MXIMUM STAY PERIOD STATED IN
THE RULE, AFTER THE DATE OF DEPARTURE FROM THE POINT OF ORIGIN.
TO/FROM USA: RETURN TRAVEL FROM THE LAST STOPOVER MUST COMMENCE BY
MIDNIGHT OF THE MAXIMUM STAY PERIOD STATED IN THE RULE, AFTER THE DATE OF
DEPARTURE FROM THE POINT OF ORIGIN.
STOPOVERS
=========
GENERAL STOPOVER RULE
----------------------
STOPOVERS ARE PERMITTED AT PASSENGER'S REQUEST AT ANY SCHEDULED STOP OF AN
AIRCRAFT IF ARRANGED AND TICKETED IN ADVANCE.
EXCEPTIONS:
NO STOPOVERS ARE PERMITTED IF:
- A CARRIER HAS NO TRAFFIC RIGHTS
- THE FARE DOES NOT PERMIT STOPOVERS
- THE ROUTING REGULATIONS DO NOT PERMIT STOPOVERS
LIMITATION ON STOPOVER HAS TO BE OBSERVED IF:
- A RULE/NOTE OF A FARE USED LIMITS STOPOVERS
- CARRIAGE IS WHOLLY WITHIN THE USA OR WHEN US DOMESTIC FARES ARE USED IN
COMBINATION WITH OTHER FARES. STOPOVERS IN USA ARE ONLY PERMITTED UPON
PAYMENT OF THE SECTOR FARE VIA THE STOPOVER POINT.
- TRAVEL ON IC-SERVICES IS WITHIN INDIA, STOPOVER RESTRICTIONS ARE TO BE
RESPECTED
DEFINITION OF STOPOVERS
-----------------------
A STOPOVER TAKES PLACE WHEN A PASSENGER ARRIVES AT AN INTERMEDIATE POINT
AND IS NOT SCHEDULED TO DEPART WITHIN 24 HOURS OF ARRIVAL.
WHEN A TRANSIT POINT IS USED AS THE ORIGIN OR DESTINATION OF A SIDETRIP
THAT POINT WILL BE COUNTED AS A STOPOVER UNLESS THE TIME INTERVAL BETWEEN
THE ARRIVAL IMMEDIATELY PRECEDING THE SIDETRIP AND THE DEPARTURE
IMMEDIATELY FOLLOWING THE SIDETRIP DOES NOT CONSTITUTE A STOPOVER.
SPECIFIC CONDITIONS FOR TRAVEL AT FARES WITHIN AERA 1
-----------------------------------------------------
TICKETS SOLD IN ARGENTINA, BOLIVIA, CHILE, PARAGUAY, PERU, URUGUAY IN THE
COUNTRY'S OWN CURRENCY MAY NOT PROVIDE FOR A STOPOVER IN THAT COUNTRY
ONCE THE PASSENGER HAS LEFT IT, IF THE TICKET INCLUDES TRAVEL OUTSIDE
THESE COUNTRIES, UNLESS OTHERWISE SPECIFIED IN A FARE RULE, EN-ROUTE
STOPOVERS ARE PERMITTED FREE AND ALL RT FARES PERMIT A FREE STOPOVER
AT THE POINT OF THE TURNAROUND FARE CONSTRUCTION POINT.
COUNTING OF STOPOVERS
---------------------
- IN CASE OF RT OR CT, THE STOPOVER AT POINT OF TURNAROUND (FARE
CONSTRUCTION POINT) IS NOT COUNTED
- IN CASE OF TURNAROUND OJ TRIPS, THE OUTWARD POINT OF ARRIVAL AND THE
INWARD POINT OF DEPARTURE CONSTITUTE ONE STOPOVER WHICH IS NOT COUNTED
- A TRANSIT POINT USED AS THE ORIGIN OR DESTINATION OF A SIDETRIP WILL BE
COUNTED AS A STOPOVER UNLESS THE TIME INTERVAL BETWEEN THE ARRIVAL
IMMEDIATELY PRECEDING THE SIDETRIP AND THE DEPARTURE IMMEDIATELY
FOLLOWING THE SIDETRIP DOES NOT COUNT AS A STOPOVER.
- WHEN ONE OR MORE PORTIONS OF TRAVEL ARE BY SURFACE TRANSPORTATION,THE
LAST POINT OF ARRIVAL BY AIR AND THE FIRST DEPARTURE BY AIR ON EACH SUCH
SURFACE BREAK COUNT TOGETHER AS 1 STOP IF THE TIME INTERVAL BETWEEN
ARRIVAL IMMEDIATELY PRECEDING THE SURFACE SECTOR AND DEPARTURE FOLLOWING
THE SURFACE SECTOR CONSTITUTES A STOPOVER, PROVIDED THAT:
- IF STOPOVERS ARE RESTRICTED TO A SPECIFIC AREA AND THERE IS A SURFACE
SECTOR INVOLVED, BOTH POINTS IN THE SURFACE SECTOR MUST BE IN THE SPECIFI
AREA
- WHERE A SPECIFIC ROUTING PERMITS STOPOVERS AT NAMED POINTS, BOTH POINTS
OF THE SURFACE SECTOR MUST PERMIT STOPOVERS
- WHERE A SPECIFIC ROUTING PERMITS STOPOVERS AT A NAMED POINT, SURFACE
SECTORS FROM/TO THAT NAMED POINTS ARE NOT PERMITTED. HOWEVER, SURFACE
SECTORS ARE PERMITTED BETWEEN THE NAMED POINTS
- IF ONE POINT HAS A STOPOVER CHARGE THE CHARGE MUST BE ASSESSED, IF BOTH
POINTS HAVE STOPOVER CHARGE ONLY ONE (THE HIGHER LEVEL) IS ASSESSED.
COUNTING OF STOPOVERS IN AN OJ TRIP, BASED ON A SPECIAL FARE RULE WHICH
PROHIBITS STOPOVERS BUT ALLOWES OJ:
FRA
CHI 876.50 NUC
X
NYC
FRA 755.26 NUC
EXPLANATION: CHI AND NYC TOGETHER ARE REGARDED AS STOPOVER AT THE POINT OF
TURNAROUND WHICH IS NOT COUNTED AS A STOPOVER.
COUNTING OF STOPOVERS IN CASE OF SURFACE SECTORS, BASED ON A RULE WHICH
PERMITS 1 STOPOVER ONLY, PASSENGER WANTS TO STOP IN GOA AND TRN AND
TRAVEL GOA-TRN BY SURFACE:
RELEVANT FARES NUC
PAR PAR - ROM 815.86
ROM PAR - GOA 627.32
GOA PAR - TRN 603.19
X (TRAIN)
TRN
PAR
EXPLANATION: IN CASE OF A SURFACE BREAK WITHIN A FARE COMPONENT, THE ORIGIN
OF THE SURFACE (GOA) AND THE TERMINAL POINT OF THE SURFACE (TRN) TOGETHER
COUNT AS 1 INTERMEDIATE POINT STOPOVER POINT
TRANSFER
========
DEFINITION OF TRANSFER
----------------------
A TRANSFER TAKES PLACE WHEN A PASSENGER CHANGES THE AIRCRAFT.
IATA RESO 012: DEFINITION STOPOVER
WHEN A PASSENGER ARRIVES AT AN INTERMEDIATE POINT AND IS
SCHEDULED TO DEPART LATER THAN 24 HOURS AFTER ARRIVAL (LOCAL TIME).
EXCEPTION:
FOR TRAVEL WHOLLY WITHIN CENTRAL AMERICA OR FOR TRAVEL WHOLLY BETWEEN
CENTRAL AMERICA AND PANAMA: WHEN A PASSENGER ARRIVES AT AN INTERMEDIATE
POINT AND IS SCHEDULED TO DEPART LATER THEN 6 HOURS AFTER ARRIVAL
(LOCAL TIME)
ATTN: THERE MAY BE EXCEPTIONS BY CARRIER
COUNTING OF TRANSFERS
---------------------
WHENEVER TRANSFERS ARE LIMITED BY A SPECIAL FARE RULE, THE FOLLOWING RULE
APPLIES:
- A TRANSFER IS PERMITTED AT THE POINT OF TURNAROUND/FARE CONSTRUCTION
POINT AND THIS TRANSFER WILL NOT BE COUNTED
- IF A TRANSFER IS RESTRICTED TO A SPECIFIC AREA AND THERE IS A SURFACE
SECTOR INVOLVED, BOTH POINTS IN THE SURFACE SECTOR MUST BE IN THE
SPECIFIC AREA.
- WHERE A SPECIFIC ROUTING PERMITS TRANSFERS AT NAMED POINT(S), BOTH
POINTS OF THE SURFACE SECTOR MUST PERMIT TRANSFERS.
- WHERE THERE IS A SURFACE BREAK, THE LAST POINT OF ARRIVAL BY AIR AND
THE FIRST POINT OF DEPARTURE TOGETHER COUNT AS ONE TRANSFER, UNLESS THE
SURFACE BREAK TERMINATES IN OR COMMENCES FROM THE POINT OF TURNAROUND
(FARE CONSTRUCTION POINT)
PUBLISHED FARES AND ADD-ON AMOUNTS
==================================
WHERE NO PUBLISHED DIRECT FARE EXISTS BETWEEN 2 POINTS OVER THE REQUIRED
ROUTING, A THROUGHFARE CAN BE CONSTRUCTED BY MEANS OF ADD-ON AMOUNTS:
- ADD THE ADD-ON AMOUNT TO THE PUBLISHED FARE BETWEEN THE ORIGIN/DESTINATIO
AND THE ADD-ON GATEWAY CITY.
- THE ADD-ON AMOUNT TO BE USED MUST APPLICABLE FOR THE SAME CLASS AS THE
PUBLISHED FARE TO WHICH IT IS ADDED
- ONLY ONE ADD-ON AMOUNT AT EACH END OF A PUBLISHED DIRECT FARE MAY BE USED
- A FARE CONSTRUCTED WITH ADD-ON IS REGARDED AS A PUBLISHED THROUGHFARE
AND MUST BE SHOWN IN THE TICKET AS ONE SINGLE AMOUNT. SUCHTHROUGHFARE
WILL THEN BE SUBJECT TO ALL RULE CONDITIONS APPLICABLE TO THE
INTERNATIONAL FARE USED IN THE CONSTRUCTION
- ADD-ONS MUST NOT BE SEPARATELY SOLD/TICKETED AS SECTOR FARES
MILEAGE SYSTEMS/ROUTINGS
========================
MPM: MAXIMUM PERMITTED MILEAGE
TPM: TICKETED POINT MILEAGE (EFFECTIVE MILEAGE BETWEEN 2 TICKETED POINTS
OF THE ROUTING)
MILEAGE CALCULATION
-------------------
- ADD UP THE TPM FOR ALL TICKETED SECTORS BETWEEN THE TERMIANL POINTS OF
THE THROUGHFARE
- COMPARE THE SUM OF THE TPM WITH THE MPM
- SECTORS TRAVELLED BY SURFACE WITHIN A THROUGHFARE MUST BE INCLUDED. IF A
TPM IS NOT PUBLISHED FOR THE SURFACE SECTOR, THE LOWEST COMBINATION
OF TPMS OVER ANOTHER POINT MAY BE USED
- TPMS AND MPMS MUST BE USED IN THE GLOBAL DIRECTION ACCORDING TO THE
FARE
APPLICABLE FARE WHEN MILEAGE EXCEEDS
-------------------------------------
WHERE THE TPM IS IN EXCESS OF THE MPM BY:
OVER * UP TO AND INCLUDING * THE FARE SHALL BE THE DIRECT ROUTE FARE PLUS
------------------------------------------------------------------------
* 5% * 5%
5% * 10% * 10%
10% * 15% * 15%
15% * 20% * 20%
20% * 25% * 25%
* OVER 25% * LOWEST COMBINATION
NOTE: PERMITTED MILEAGES CALCULATED IN ACCORDANCE WITH ABOVE PROCEDURES
SHALL BE ROUNDED DOWN TO THE NEXT LOWER WHOLE MILE
EXAMPLE:
MILEAGE CALCULATION FOR A RETURN INDIRECT JOURNEY:
EXPLANATION:
IN CASE OF RETURN JOURNEYS, THE JOURNEY IS DIVEDED IN 2 PARTS, AN OUTBOUND
AND AN INBOUND PART. FOR EACH PART, A SEPARATE MILEAGE CALCULATION IS DONE.
ON THE OUTBOUND PART TPM (1275) EXCEEDED MPM AND A SURCHARGE OF 5% HAS TO
COLLECTED. ON THE INBOUND PART, A 20% SURCHARGE IS APPLICABLE (TPM 1374).
SURFACE TRANSPORTATION (GAPS)
-----------------------------
IN CALCULATING THE MILEAGE FOR A THROUGHFARE VIA INDIRECT ROUTINGS,
SURFACE TRANSPORTATION (AT THE PASSENGER'S EXPENSE) MAY BE INCLUDED BETWEEN
THE FOLLOWING INTERMEDIATE POINTS IGNORING THE MILEAGE BETWEEN SUCH POINTS.
AREA 1
-------
BETWEEN : AND :
ARICA TACNA
BROWNSVILLE MATAMORES
CIUDAD JUAREZ EL PASO
CURITIBA JOINVILLE
CUZCO LA PAZ
DETROIT WINDSOR
GUATEMALA TAPACHULA
GUAYARAMERIN PORTO VELHO
HILO KONA
IGUASSU FALLS (BRAZIL) IGUASSU FALLS (ARGENTINA)
LAREDO NUEVO LAREDO
LETICIA TABATINGA
LIVRAMENTO RIVERA
MC ALLEN REYNOSA
PASO DE LOS LIBRES URUGUAIANA
PUERTO MONTT SAN CARLOS DE BARILOCHE
SAN DIEGO TIJUANA
AREA 2
------
BETWEEN : AND :
ALGHERO (AHO)...........................OLBIA (OLB)
ALICANTE (ALC) ........................ MURCIA (MJV)
ALICANTE (ALC) ........................ VALENCIA (VLC)
ALMERIA (LEI) ......................... MALAGA (AGP)
AMMAN (AMM) ........................... JERUSALEM (JRS)
AMSTERDAM (AMS) ....................... ROTTERDAM (RTM)
ANTWERP (ANR) ......................... BRUSSELS (BRU)
BARCELONA (BCN) ....................... GERONA (GRO)
BARCELONA (BCN) ....................... REUS (REU)
BASLE (BSL).............................MULHOUSE
BERNE (BRN).............................GENEVA (GVA)
BERNE (BRN).............................ZURICH (ZRH)
BERLIN (BER) .......................... DRESDEN (DRS)
BERLIN (BER) .......................... LEIPZIG (LEJ)
BILBAO (BIO) .......................... SAN SEBASTIAN (EAS)
BILBAO (BIO) .......................... SANTANDER (SDR)
BILBAO (BIO) ...........................VITORIA (VIT)
BOLOGNA (BLQ) ......................... FLORENCE (FLR)
BRAZZAVILLE (BZV) .................... KINSHASA (FIH)
BREMEN (BRE) .......................... HAMBURG (HAM)
BREMEN (BRE) .......................... MUENSTER (FMO)
CATANIA (CTA) ......................... PALERMO (PMO)
COLOGNE (CGN) ......................... DUESSELDORF (DUS)
COLOGNE (CGN) ......................... MUNSTER (FMO)
DETROIT (DTT) ......................... WINDSOR (YQG)
DRESDEN (DRS) ......................... LEIPZIG (LEJ)
DUBAI (DXB) ........................... SHARJAH (SHJ)
DUESSELDORF (DUS) ..................... MUENSTER (FMO)
FLORENCE (FLR)..........................PISA (PSA)
GRANADA (GRX) ......................... MALAGA (AGP)
HAMBURG (HAM) ......................... HANOVER (HAJ)
HAMBURG (HAM) ......................... MUENSTER (FMO)
HANOVER (HAJ) ......................... MUENSTER (FMO)
JEREZ DE LA FRONTERA (XRY) ............ SEVILLA (SVQ)
LA CORUNA (LCG) ....................... SANTIAGO DE COMPOSTELA (SCQ)
LARNACA (LCA) ......................... PAPHOS (PFO)
LIVINGSTONE (LVI) ..................... VICTORIA FALLS (VFA)
LJUBLJANA (LJU) ....................... ZAGREB (ZAG)
MILAN (MIL) ........................... TURIN (TRN)
MUNICH (MUC) .......................... NUREMBERG (NUE)
PODGORICA...............................TIVAT
SANTIAGO DE COMPOSTELA (SCQ) .......... VIGO (VGO)
SPLIT (SPU) ........................... ZADAR (ZAD)
STOCKHOLM (STO) ....................... VASTERAAS (VST)
SWAKOPMUND (SWP)....................... WALVIS BAY (WVB)
VENICE (VCE)............................VERONA (VRN)
AREA 3
---------
BETWEEN : AND :
AMRITSAR LAHORE
GUANZHOU HKG
HKG MACAO
KABUL PESHAWAR
NAGOYA OSAKA
NOTE: THE TERMINAL POINTS OF THE SECTORS SPECIFIED ABOVE MAY NOT BE USED
AS FARE CONSTRUCTION POINTS, POINTS OF ORIGIN, DESTINATION WHEN
THE MILEAGE CALCULATION IS MADE IN ACCORDANCE WITH ABOVE PROVISION.
THE USE OF 2 CONSECUTIVE GAPS IS PROHIBITTED.
MILEAGE EXCEPTIONS
------------------
EUROPE - JAPAN/KOREA (SOUTH)
-----------------------------
FOR NONSTOP TRAVEL BETWEEN EUROPE AND JAPAN/KOREA (SOUTH) THE TS MPM
MUST BE USED. WHEN TRANSPORTATION IS PERFORMED ON 1 SINGLE FLIGHT
COUPON BETWEEN EUROPE AND CHINA EXCL. HKG AND ANOTHER SINGLE FLIGHT
COUPON BETWEEN CHINA EXCL. HKG AND JAPAN/KOREA (SOUTH), THE EH MPM
MUST BE REDUCED BY 1000 MILES.
AREA 1 - RIO/SAO
------------------
WITH REGARD TO TRAVEL WHOLLY WITHIN AERA 1 WHICH ORIGINATES, TERMINATES
OR HAS A POINT OF TURNAROUND IN RIO OR SAO THE FOLLOWING SHALL APPLY:
- IF THE FARE TO OR FROM RIO FALLS WITHIN THE MPM AND THE FARE FOR THE
SAME ROUTE TO OR FROM SAO EXCEEDS THE MPM, THE FARE TO AND FROM THE
LATER POINT NEED NOT BE SURCHARGED.
- IF THE FARE TO OR FROM SAO FALLS WITHIN THE MPM, AND THE FARE FOR THE
SAME ROUTE TO OR FROM RIO EXCEEDS THE MPM, THE FARE TO AND FROM THE
LATER POINT NEED NOT BE SURCHARGED.
- IF THE FARE TO OR FROM RIO MUST BE SURCHARGED, THE FARE FOR THE SAME
ROUTING TO OR FROM SAO NEED NOT TAKE A HIGHER SURCHARGE (OR VV)
NOTE: VIA RG THIS PROVISION DOES NOT APPLY WHEN BOTH RIO AND SAO ARE IN
THE SAME FARE COMPONENT.
SOUTH ATLANTIC - AREA 3
-----------------------
FOR TRANSPORTATION BETWEEN ARGENTINA, BRAZIL, CHILE, PARAGUAY, URUGUAY
AND AREA 3 WHERE A PASSENGER TRAVELS ON A DIRECT SINGLE FLIGHT COUPON
SERVICE FROM ONE OF THESE POINTS TO ATL, MIA, YMX, NYC, YTO OR WAS AND
ON A DIRECT SINGLE FLIGHT COUPON SERVICE FROM SUCH POINT (I.E. ARRIVAL AND
DEPARTURE CITY IN NORTH AMERICA MUST BE THE SAME) TO A POINT IN TC3 OR VV,
MILEAGE FOR THESE 2 SECTORS SHALL BE DEEMED TO BE EQUAL TO THE TICKETED
POINT MILEAGE BETWEEN THE LAST POINT OF DEPARTURE IN ARGENTINA, BRAZIL,
CHILE, PARAGUAY, URUGUAY TO THE FIRST POINT OF ARRIVAL IN AERA 3 OR V.V.
SOUTH ATLANTIC-EUROPE/MIDDLE EAST
---------------------------------
FOR TRANSPORTATION BETWEEN ARGENTINA,BRAZIL,CHILE,PARAGUAY,URUGUAY AND
EUROPE,MIDDLE EAST WHERE A PASSENGER TRAVELS ON A DIRECT SINGLE FLIGHT
COUPON SERVICE FROM A POINT IN ARGENTINA,BRAZIL,CHILE,PARAGUAY,URUGUAY
TO MIAMI,MONTREAL,NEW YORK OR TORONTO AND ON A DIRECT SINGLE FLIGHT
COUPON SERVICE FROM SUCH A POINT(I.E. ARRIVAL/DEPARTURE CITY IN NORTH
AMERICA MUST BE THE SAME) TO A POINT IN EUROPE/MIDDLE EAST OR V.V., THE
MILEAGE FOR THESE 2 SECTORS SHALL BE DEEMED TO BE EQUAL TO THE TICKETED
POINT MILEAGE BETWEEN THE LAST POINT OF DEPARTURE IN ARGENTINA,CHILE,
BRAZIL,PARAGUAY,URUGUAY TO THE FIRST POINT OF ARRIVAL IN EUROPE,
MIDDLE EAST OR V.V.
SOUTH ATLANTIC AREA - SOUTH EAST ASIA
---------------------------------------
WHEN TRAVEL IS BETWEEN ARGENTINA, BRAZIL, CHILE, PARAGUAY, URUGUAY AND
SOUTH EAST ASIA VIA THE ATLANTIC AND IS:
- ON A DIRECT SERVICE OR
- NOT VIA POINT(S) IN AERA 2 OTHER THAN POINT(S) IN CENTRAL AFRICA,
SOUTHERN AFRICA, INDIAN OCEAN ISLANDS
THE MPM TO APPLY WILL BE THOSE WITH THE GLOBAL ROUTING INDICATOR SA.
AREA 3 CONSTRUCTION OF NORMAL FARES TO/FROM INTERIOR POINTS IN PAKISTAN
-----------------------------------------------------------------------
WHEN CONSTRUCTING THROUGH NORMAL FARES TO/FROM INTERIOR POINTS IN PAKISTAN
BY USE OF ADD-ON AMOUNTS OVER KHI AND WHEN TRANSPORTATION ON THE SECTOR
TO/FROM THE INTERIOR PAKISTANI POINT AND KHI IS ON A SINGLE FLIGHT COUPON
THE FOLLOWING MILEAGE RULES WILL APPLY:
- THE MILEAGE FOR THE ENTIRE FARE COMPONENT SHALL BE ASSESSED TO/FROM KHI
AND THE FARE CONSTRUCTION POINT IN TC3 OUTSIDE PAKISTAN
- IF THE ROUTING TO/FROM KHI REQUIRES A MILEAGE SURCHARGE SUCH SURCHARGE
SHALL BE APPLIED TO THE THROUGH FARE FOR THE FARE COMPONENT TO/FROM THE
INTERIOR POINT IN PAKISTAN AND THE FARE CONSTRUCTION POINT IN TC3 OUTSIDE
- NOT VIA POINT(S) IN AERA 2 OTHER THAN POINT(S) IN CENTRAL AFRICA,
SOUTHERN AFRICA, INDIAN OCEAN ISLANDS
THE MPM TO APPLY WILL BE THOSE WITH THE GLOBAL ROUTING INDICATOR SA.
AREA 3 CONSTRUCTION OF NORMAL FARES TO/FROM INTERIOR POINTS IN PAKISTAN
-----------------------------------------------------------------------
WHEN CONSTRUCTING THROUGH NORMAL FARES TO/FROM INTERIOR POINTS IN PAKISTAN
BY USE OF ADD-ON AMOUNTS OVER KHI AND WHEN TRANSPORTATION ON THE SECTOR
TO/FROM THE INTERIOR PAKISTANI POINT AND KHI IS ON A SINGLE FLIGHT COUPON
THE FOLLOWING MILEAGE RULES WILL APPLY:
- THE MILEAGE FOR THE ENTIRE FARE COMPONENT SHALL BE ASSESSED TO/FROM KHI
AND THE FARE CONSTRUCTION POINT IN TC3 OUTSIDE PAKISTAN
- IF THE ROUTING TO/FROM KHI REQUIRES A MILEAGE SURCHARGE SUCH SURCHARGE
SHALL BE APPLIED TO THE THROUGH FARE FOR THE FARE COMPONENT TO/FROM THE
INTERIOR POINT IN PAKISTAN AND THE FARE CONSTRUCTION POINT IN TC3 OUTSIDE
PAKISTAN
OTHER MILEAGE CONDITONS/EXCEPTIONS
----------------------------------
WITHIN EUROPE: TRAVEL BETWEEN KLU AND SWITZERLAND IS PERMITTED VIA FRA
AT THE DIRECT ROUTE (RAISED TO FRA LEVEL IF NECESSARY)
Most of the time, you won't encounter this set of new rules due to the fact that those fares that allow for free rebooking do not change as frequently, hence there is no difference in fares to be collected.
Also, it seems to me that LH was a bit slow to train their agents on the new set of rules, so in many cases, the agent would simply change the ticket as if the rules had not been changed.
And then, there is always the issue with tickets originally issued under the "old" set of rules...
Rule of thumb: if holding a ticket issued from 01JUN07 onwards, expect a full re-price if you change your ticket before travel starts.
If there is no difference in fare, good for you. If there is a difference in fare, and the agent forgets about it (or has not been trained properly), good for you. If there is a difference in fare and you are asked to pay up, that's the way it *should* be, so no grounds to complain.
SmilingBoy
Nov 25, 07, 4:19 am
If there is a difference in fare and you are asked to pay up, that's the way it *should* be, so no grounds to complain.As a full fare ticket buyer, I strongly disagree that this is the way it should be. With a full fare ticket, I want to be able to go to check in and get on any flight on the route bought as long as there is a seat left. If LH think it is worth it to piss off their highest-paying passengers in order to collect 4 Euros, they should think again.
SmilingBoy.
heramato
Jan 14, 12, 5:51 pm
I've found this old thread searching for a clarification about this issue.
I bought a C Flex ticket on LH. When I wanted to change the return leg the agent told me he needs to reprice my ticket and there is a huge difference between his fare and the fare I paid.
So.... what C Flex ticket actually stands for?? Is it reasonable repricing a business flexible ticket after departure? Is he wrong?
Im confused :confused:
red star
Jan 14, 12, 7:40 pm
I've found this old thread searching for a clarification about this issue.
I bought a C Flex ticket on LH. When I wanted to change the return leg the agent told me he needs to reprice my ticket and there is a huge difference between his fare and the fare I paid.
So.... what C Flex ticket actually stands for?? Is it reasonable repricing a business flexible ticket after departure? Is he wrong?
Im confused :confused:
Might be there is no C availability since J is the new C now.
heramato
Jan 14, 12, 7:49 pm
Might be there is no C availability since J is the new C now.
Do you think if C is available I should be rebooked with no charge?
Im checking C rules on my fare and maybe the agent is right? :confused:
Higher fare refers to ammount of money of fare bucket?
This doesn't sound full flex at all.
AFTER DEPARTURE CHANGES PERMITTED. NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. CHANGES PERMITTED FOR REVALIDATION/REISSUE. NO CHANGE FEE APPLIES. -------- THE FOLLOWING RULES APPLY PER FARE COMPONENT /DIRECTION. -------- CHANGES PERMITTED FOR REROUTING/REBOOKING. REROUTING/REBOOKING PERMITTED PROVIDED ALL CONDITIONS OF THE NEW FARE EXCEPT ADVANCE PURCHASE ARE COMPLIED WITH. WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED. WHEN THE NEW ITINERAY RESULTS IN A LOWER FARE A CREDIT OF THE RESIDUAL AMOUNT WILL BE MADE. 18.TICKET ENDORSEMENTS THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED
red star
Jan 15, 12, 5:32 am
For a real "full flex" ticket you need to have a ticket without restrictions and in the highest existing fare bucket within your COS. I don't know about the restrictions of your fare but "C" isn't the highest booking class for a C-cabin ticket any longer. This now is "J".
Think of "B" for the Y cabin. There are B-flex fares without restrictions but if only "Y" is open you are SOL.
heramato
Jan 15, 12, 8:14 am
For a real "full flex" ticket you need to have a ticket without restrictions and in the highest existing fare bucket within your COS. I don't know about the restrictions of your fare but "C" isn't the highest booking class for a C-cabin ticket any longer. This now is "J".
Think of "B" for the Y cabin. There are B-flex fares without restrictions but if only "Y" is open you are SOL.
That's true. But Im just saying that is not totally fair to choose "Business Flex" over "Business Basic Plus" and not having flexibility at all (only difference is cancellation without a fee).
LH Page:
Fare rules for Business Flex
Changes
"The "Flex" ticket is changeable free of charge, as long as the originally booked class is still available. Otherwise, the difference to the next higher available fare will be charged.
This fare is only valid if the flights are taken in the booked sequence. Otherwise the fare will be recalculated based on the actual flight routing"